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Business Profile

Credit Reporting Agencies

TransUnion LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Reporting Agencies.

Important information

  • Customer Complaint:
    Effective March 1st, 2009, the BBB of Chicago and Northern Illinois will be handling and processing complaints for TransUnion, LLC. Any claims prior to that date that have been handled by the BBB of Metro Washington D.C. and Eastern Pennsylvania will be processed at that BBB. All future complaints will be transferred to the BBB of Chicago for processing.


Complaints

This profile includes complaints for TransUnion LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

TransUnion LLC has 11 locations, listed below.

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    Customer Complaints Summary

    • 20,026 total complaints in the last 3 years.
    • 7,147 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/27/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There are incorrect late payments being reported on April 2019

      Business Response

      Date: 08/02/2022

      Please see attached.

      Customer Answer

      Date: 08/04/2022

       
      Complaint: 17622042

      I am rejecting this response because: There are multiple late payments being reported against me and I want them to be throughly investigated. These items reported are inaccurate so please provide the proof you are conducting a detailed investigation and proof or remove the late payments and closed accounts.

      Sincerely,

      *************************

      Business Response

      Date: 08/15/2022

      Please see attached.

    • Initial Complaint

      Date:07/27/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The listed ACCOUNTS and INQUIRIES are reporting in my credit report inaccurately. These accounts history has many incorrect information and the bureaus have no right to report these kinds of items in my credit report. If they do not remove these items from my report, I will seek legal action against them.As required by section FCRA 605B (15 U.S.C. 1681c-2) a copy of which is enclosed which states that this information must be removed within four business days of receipt, I am requesting that the adverse information on the items be removed to correct my credit report.PLEASE NOTE THAT I DO NOT AUTHORIZE YOU TO PUT A FRAUD ALERT ON MY CREDIT REPORT WITHOUT MY CONSENT.Please investigate these matters and remove the disputed items as soon as possible.ACCOUNTS I WANT TO REMOVE:1.AMER HER FCU Account Number: ***************/TD Account Number: *****************/CONT Account Number: ***************** INDIGO Account Number: ****************** PREMIER Account Number: *****************/*** Account Number: ************************* FARGO Account Number: *********************** Account Number: ****************** FCU Account Number: **********/*** Account Number: *******************/LNDINGCL Account Number: ******************** Account Number: *****************/CBNA Account Number: *********************/AMAZON Account Number: ************************** FARGO Account Number: ************************ Account Number: ************ Account Number: ************************* RC Account Number: ******************** FUNDING Account Number: *********************** FUND Account Number: **************** FUND Account Number: **************** CRED Account Number: **************** FUND Account Number: **************** CRED Account Number: **************** CRED Account Number: **************** FUND Account Number: **************** FUND Account Number: **************** CRED Account Number: **************** FUND Account Number: **************** PORT Account Number:

      Business Response

      Date: 07/29/2022

      Please see attached.

    • Initial Complaint

      Date:07/27/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TransUnion is a business who is using and holding my personal information and directly affecting my ability to access credit / money despite repeat attempts from me to correct information on my account. Their customer service reps (all so far have been in Asia) are not trained, can barely speak or understand English and have hung the phone up 5 times when I have been trying to report errors. At this stage I am merely seeking my credit report to be corrected, however if it is not I will seek financial compensation and seek legal advice from a finance lawyer.

      Business Response

      Date: 08/01/2022

      Please see attachment

    • Initial Complaint

      Date:07/27/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The listed ACCOUNTS and INQUIRIES are reporting in my credit report inaccurately. These accounts history has many incorrect information and the bureaus have no right to report these kinds of items in my credit report. If they do not remove these items from my report, I will seek legal action against them.As required by section FCRA 605B (15 U.S.C. 1681c-2) a copy of which is enclosed which states that this information must be removed within four business days of receipt, I am requesting that the adverse information on the items be removed to correct my credit report.PLEASE NOTE THAT I DO NOT AUTHORIZE YOU TO PUT A FRAUD ALERT ON MY CREDIT REPORT WITHOUT MY CONSENT.Please investigate these matters and remove the disputed items as soon as possible.ACCOUNTS I WANT TO REMOVE:1.AMER HER FCU Account Number: ************* Account Number: *************** Account Number: ******************* Account Number: ********************/TOYS Account Number: ******************* Account Number: *****************/*** Account Number: ************************* FARGO Account Number: *********************** Account Number: ******************* FCU Account Number: **************/TD Account Number: ************************ Account Number: ********************** ONE Account Number: ********************** Account Number: ***************** CLUB Account Number: *********** EFS Account Number: ********************* FUNDING Account Number: ******************** FUNDING Account Number: ************************* RC Account Number: *********************** CRED Account Number: ****************** RC Account Number: ************************* RC Account Number: *********************** PORT Account Number: **** INQUIRIES I WANT TO *********** Bank Date of inquiry: 06/23/2021 2.MORTGAGE EQU Date of inquiry: 03/07/2022 3.ONEMAIN Date of inquiry: 02/05/2021 4.BK OF AMER Date of inquiry: 06/13/2022 5.********* Date of inquiry: 12/03/2021 6.CREDCO Date of inquiry: 01/21/20

      Business Response

      Date: 07/29/2022

      ATTACHED

    TransUnion LLC is NOT a BBB Accredited Business.

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