Reviews

Review Details

• Review fromJanet I

  Date: 03/12/2024

  1 star

  Janet I

  Date: 03/12/2024

  I was billed for a subscription renewal for a product after I submitted a cancellation request via a glitchy link. I reached out to our rep for the software I was trying to cancel and she claimed that I needed to submit a letter to cancel 30 days before the renewal date. So why is there a cancellation link accessible on your website (that clearly doesn't work)? And where was the email notice before the 30 days that you said you would send so I didn't miss that deadline? And here's where things get really shady. I have reached out repeatedly to the rep since this initial conversation where she was going to look into a refund and she has completely ignored me. So I came here a few weeks ago to see if other people have similar issues and there were dozens of similar reviews. In my latest attempt to get a respond from the rep, I shared the link to the reviews and noted that I'm not the only one who is dealing with these shady business practices and now, all the reviews are GONE. Completely wiped clean and a note on their profile to contact them about billing issues instead of leaving a review. I have tried to contact them and they are ignoring me. I demand a refund for a subscription I am not going to use! That's thousands of dollars to purchase literally nothing. 
  

  Cleverbridge

  Date: 04/16/2024

  Dear *****,We sincerely apologize for the inconvenience caused by the unexpected charge for your subscription renewal. We understand the frustration this situation has caused you and we are committed to resolving it promptly.To address your concerns, we have reached out to the manufacturer of the software for their approval to process a refund for your order. Rest assured, we are actively working to obtain their authorization to proceed with the refund.Additionally, we have proactively contacted you via email.Please know that your satisfaction is of the utmost importance to us, and we are dedicated to rectifying this situation to your complete satisfaction.Thank you for your patience and understanding as we work to resolve this matter. Should you have any further questions or concerns, please do not hesitate to reach out to us directly.Sincerely,**** ****************

• Review fromBill R

  Date: 03/05/2024

  1 star

  Bill R

  Date: 03/05/2024

  I don't think much of this Cleverbridge outfit. I ordered some software called Avira, it's a AV product. I paid the $65 with my cc and got a receipt shortly thereafter plainly stating that it will renew on January of the next year. Today is March 5th!!!! I want to know what happened to the other two months that apparently aren't included. After waiting a few days with NO response from Avira...or Cleverbridge (they like to just pass the buck) I decided I wanted a refund and to not do any business with this outfit. I think they have no customer service and don't want to talk to me or anyone else. They don't even have a phone number there in *******. Once they have your money, that's it. You're on your own, Sucker! So, if you're reading this before you think you might buy from them, DON'T. You will not be satisfied nor will you ever get any customer service down the road if you need it. So, you've been warned! I lost my $65, don't lose yours! Bill R *******, **
  

  Cleverbridge

  Date: 03/07/2024

  Hi ****,

  Thank you for taking the time to provide us with feedback. We apologize for the issues you experienced with your purchase.

  I can confirm that your refund was successfully processed yesterday, March 07, 2024. You should have received a separate email from our system containing your official credit note. If you don't see it, please check your spam or junk folder.

  Just so you know, everything is taken care of on our end, but it can take up to five to seven business days to get the money back in your account.

  Support:

  To ensure you receive quick and efficient support, all product and order related questions are now handled by the expertsthe dedicated support team at AVIRA directly. Every ticket opened will automatically be forwarded to their team. However, you have the option to reopen the ticket and submit it to us at Cleverbridge, as you did yesterday.

  You can contact Avira here:

  **********************************

  Scroll down the page to "Contact Avira".

  Click on "Contact us here," log into your account, and choose your preferred contact method (phone or email). If you've lost or forgotten your password, you can reset it there.

  You can also call them at these numbers:

  *******/*******/***********:

  00800 4422 4466 (Toll-free, working hours: Monday to Friday 9 am 4 pm CET, only available for DACH landlines - no mobile devices)
  

  Other countries:

  00800 3355 3366 (Toll-free, working hours: Monday to Friday 9 am 11 pm CET)
  

  You can easily deactivate the automatic license renewal for your subscription by logging into your Avira account through the link below:
  

  **********************************
  

  You can find instructions on how to deactivate your subscription there

  **********************************/articles/360000924057-How-do-I-disable-or-enable-Automatic-Subscription-Renewal-of-my-Avira-product-?utm_medium=KB&utm_source=CS
  

  Please let us know if theres anything else we can do for you, and thanks for contacting Cleverbridge!

  Best regards,

  *********;

• Review fromWayne T

  Date: 02/14/2024

  1 star

  Wayne T

  Date: 02/14/2024

  I'm only giving 1 star because I can't give you a 0. After 3 days of attempting to install winzip pro suite, and several interactions with the so-called tech support team, I've given up. This is one of the WORST technical support and customer support experiences I've ever had... no, on second thought, it is the WORST. The tech support team is located somewhere in Europe/Asia? They work normal hours for their time zone, so, the problem you report today in *** will not get a response until the next day. It is IMPOSSIBLE to actually "talk" to a human and if your problem falls outside of the canned solutions, they cut and paste into their "chat" you are stuck with it. Now, I'm trying to get a refund on the original order and a duplicate order placed because of faulty information given to me by tech support. I have entered 2 refund requests on 2 different pages and each time it sends me to another page. "We cannot process your refund online, contact Customer Support".. and the cycle begins again. Either these people are VERY VERY STUPID, or VERY VERY SLICK on scamming customers. Or, maybe I'm the stupid one for trusting them?  
  

  Cleverbridge

  Date: 02/16/2024

  Dear *****,
  
  We sincerely apologize for the inconvenience you experienced with WinZips technical support team. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention.
  
  Upon further investigation, I was able to locate two orders from February 12, ****, associated with your email address: #********* and #*********, both for WinZip Pro Suite. 
  
  In light of the challenges you faced, we would like to offer you a full refund for both orders.
  
  Please confirm if you would like us to proceed with the refunds for both orders. Your satisfaction is our top priority, and we are committed to resolving this issue to your utmost satisfaction.
  
  Once again, we apologize for any inconvenience caused and thank you for your patience and understanding.
  
  Looking forward to hearing from you soon.
  
  Warm regards,

  *********;

  Customer Service Manager

• Review fromAlfredo A

  Date: 01/20/2024

  1 star

  Alfredo A

  Date: 01/20/2024

  wow you support of scam fake "apple IOS" under Malwarebytes also BOTHER ME OF TEXT OVER 236 NOT COOL!! please talk to Cleverbridge on phone on face to face....DONT BE TRUST WITH SCAM ALSO you are broke of law!!
  

  Cleverbridge

  Date: 01/22/2024

  Dear ****,

  We appreciate your message.

  We regret any inconvenience you may have experienced and assure you that we are here to help resolve this issue. We could not locate any order for Malwarebytes with your details. 

  To provide you with the ***************, could you please share the details of your order? You can reach out to our support team with your reference number by clicking on the following link:

  *********************************************.

  Thank you for your cooperation, and we anticipate assisting you promptly.

  Best regards,

  ****

  Customer Service Manager

• Review fromMukundagiri S

  Date: 01/04/2024

  1 star

  Mukundagiri S

  Date: 01/04/2024

  Product WINSIP *** is super expensive and includes unnecessary features I do not need or ask for. Denies download of the product after a short time even after payment. automatically charges my credit card. unable or impossible to contact the company. Just about impossible to contact the service persons. I an trying to cancel out of a $110.00 bill charged to my **** but it is moving hard - very hard.
  

  Cleverbridge

  Date: 01/11/2024

  Hello ***********,I'm pleased to inform you that your refund has been successfully processed today, January 11, ****. An official credit note will be sent to you in a separate email from our system. If you don't receive it within the next few hours, please check your spam or junk folder.Rest assured, everything has been sorted on our end, but it may take up to five to seven business days for the refunded amount to reflect in your account.Furthermore, your subscription has been canceled, eliminating any concerns about future charges.For any additional assistance, both now and in the future, please feel free to reach out to our team directly at:***************************************************** there's anything else we can do for you, please let us know. Thank you for choosing Cleverbridge!Best regards,**** **************** Manager

• Review fromCambry M

  Date: 12/22/2023

  1 star

  Cambry M

  Date: 12/22/2023

  Tried CCleaner Pro for maybe a day under the free trial. Before the full trial was over, I was charged. It is Christmas time and I am a single mother trying to make it through. I need a refund ASAP!!!!
  

  Cleverbridge

  Date: 01/11/2024

  Dear ******,I'm delighted to inform you that your refund was successfully processed on December 23, 2023. A separate email from our system containing your credit note was sent to you on the day of the refund. , Additionally, your subscription has been canceled, ensuring you won't incur any further charges.Should you require any further assistance now or in the future, please don't hesitate to contact our team directly at:*************************************************** Best regards,**** **************** Manager

• Review fromJoseph E

  Date: 12/04/2023

  1 star

  Joseph E

  Date: 12/04/2023

  I have been trying to cancel Parallels. There is no direct telephone link. All of the "help" items are "online." However, the process is cumbersome and confusing. The link to cancel says that the cancellation is on the email--it is not. Do not buy Cleverbridge products. You can't cancel them. You cannot call. Email is useless. The help online is useless.   
  

  Cleverbridge

  Date: 12/06/2023

  Hi ******,

   

  I am sorry for any frustration. I have reached out to you via email that you will receive shortly confirming that your Parallels purchase is not subscription based. This means you have a one time payment and no future billing will occur. This is the reason for no cancellation option on your email. 

  If you have any questions feel free to respond to the email sent today. Have a  great day!

  Best,

  ******

• Review fromDennis M

  Date: 11/11/2023

  1 star

  Dennis M

  Date: 11/11/2023

  I have used WinRAR and CC Cleaner products but I have never had them on auto renewal. I was charged twice in one day by cleverbridge who I have never dealt with before in these products till now. There are no logins or way to set up auto renewal. ****** doesn't use a renewal system. You buy it, you have it. And I no longer use CC Cleaner and it has always asked me to renew and never auto renewed before. Now I've been charged multiple times by Cleverbridge who falsely states on their site how to cancel subscription claiming it was on the email. It wasn't. I tried calling and all I got was them telling me they don't make the software and to go to their website. Where you can't do anything. Neither CC Cleaner or WinRAR have links on their site for canceling subscriptions. Yes, Cleverbridge handles payments but they are fraudulently charging people for renewals that don't exist.      
  

  Cleverbridge

  Date: 11/13/2023

  Hi ******,CCleaner: Im happy to confirm that your refund for the CCleaner renewal has been processed successfully today, November 13, 2023. Youre going to receive a separate email from our system that will contain your official credit note. If you don't see it within the next few hours, please check your spam or junk folder if you have one.Just so you know, everything is taken care of on our end, but it can take up to five to seven business days to get the money back in your account.Lastly, your subscription has been canceled, so you won't have to worry about being charged again.WinRAR: Im sorry, but I wasnt able to find any new WinRAR charge with your name or email address in our system.win.rar GmbH also uses other e-commerce providers to process orders, and it looks like yours might have been processed by one of them instead of Cleverbridge. I'd recommend checking your billing records or any confirmation email you *** have received to confirm who processed the charge.If you're sure your charge was through Cleverbridge, can you please provide any additional information that might help us find your order, such as a screenshot of a statement (remove any confidential information please), or an alternate email address that *** have been used? We're happy to help in any way that we can.You can reach us at: *************************************************** Please let us know if there's anything else we can do for you!Best regards,****

• Review fromJeff A

  Date: 08/22/2023

  1 star

  Jeff A

  Date: 08/22/2023

  Phishing Scam. Not even a clever one at that. Suite ******************************************************************** Is vacant so no such business exists there besides their site providing false information. This business should be shut down.
  

  Cleverbridge

  Date: 08/24/2023

  Hi ****,

  Thank you for taking the time to provide us with your feedback. Cleverbridge works with software companies and provides payment and billing services. We have a dedicated customer support team that is ready to assist you in any questions. If you have received a phishing email we are happy to investigate further. Please don't hesitate to reach out to us so we can ensure that your request is handled properly. *********************************************

  Thank you!

• Review fromNikolaus J

  Date: 08/22/2023

  1 star

  Nikolaus J

  Date: 08/22/2023

  Charge multiple times per month. Can't even cancel either I tried to cancel 3 separate times even got emails confirming my subscription was cancelled but was still charged for the month
  

  Cleverbridge

  Date: 08/24/2023

  Hi ********,

  Thank you for message. We are sorry for any inconvenience. I was able to locate your order history and can confirm all subscriptions to EaseUS have been cancelled from all billing. You have been refunded on August 22nd and have received email confirmation. If you have any questions about your account, please contact us at: *********************************************.

  Thank you!

  -******