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Average of 32 Customer Reviews
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Review fromROBERT R
Date: 08/17/2023
1 starROBERT R
Date: 08/17/2023
Unhappy with the company's refund request. It took several attempts to get it filed. When I did get it in; it was for the wrong refund. The transaction of February 15, 2023 was successfully refunded (Thank you). However; the transaction of August 3, 2023, has yet to be resolved. The same product, the same dollar amount. How many of the SAME software products did/do I have? How many auto-renewals do I have to cancel on a product I no longer use!
Cleverbridge
Date: 08/18/2023
Hi ******,
I received your request for a refund, and I wanted to let you know that your refund was processed today, August 18th. Our records confirm that the refund has been completed successfully. You will receive a confirmation email by the end of the day.
Please note that it can take up to 5 business days for your refund to reflect on your account.
Thank you for your business and please let us know if you have any further questions or concerns.Review fromChandinho S
Date: 07/07/2023
1 starChandinho S
Date: 07/07/2023
This worse company ever thief no one should work with them I just got blocked for something that I bought not a subscription I bought nexus 4 from them and I bought the drill drums by mistake and I tried to cancel through PayPal and didn't want my money back and had to filed with PayPal and got my money back and mad they blocked my nexus 4 that I pay for it scam how you're cancel something that I bought crooks I am getting a lawyer and take them to court crooks I am so passed of how u gonn cancel and booked me from my stuff that paid forCleverbridge
Date: 07/11/2023
We apologize for the experience. cleverbridge is an e-commerce partner to many online software and digital subscription companies. The order for Nexus4 XP: Drill has been refunded by PayPal in the full amount on June 28, 2023. Please contact our customer support team if we can be of further assistance or need the downlink link to reinstall your Nexus 4 at: ***************************************************Review fromGary S
Date: 06/28/2023
1 starGary S
Date: 06/28/2023
I have used the cancellation link at the bottom of my original order email as instructed. When answering any questions, except technical problems, on the feedback screen, I get an error message, "Something went wrong, please try again." When answering the feedback screen question, "I'm having technical problems," it goes to a technical screen. On that screen it has a link that says, "Cancel anyway", which doesn't work at all. I have tried doing these steps on two different systems. I get the same results. I logged in to my account and there is not an option to cancel my subscription. It appears that the company is avoiding cancellations.Cleverbridge
Date: 07/03/2023
Hi,I am sorry to hear that you encountered issues with the cancellation form. Ive cancelled all upcoming automatic renewals for your subscription as you requested. You will not be billed or charged again for WinZip. Youll receive a separate email shortly confirming the cancellation for your records.Please let us know if theres anything else we can do for you, you can email us by logging on to our support page at ********************************************* and we will immediately assist you, we will ensure we learn from your feedback.Best regards,Review fromconnie e
Date: 06/06/2023
1 starconnie e
Date: 06/06/2023
This company is fraudulent . I requested a refund and I have not heard from the company. Very poor customer service . Never respond to my inquiry. This is a shame someone likes to steal your money. It looks like this company has no shame in their game.Cleverbridge
Date: 06/06/2023
Hi ******,
Thank you for contacting our support team. I have reviewed your order details and see that you purchased Surfshark on April 13, 2023. I apologize that you were not able to receive the assistance you needed when reaching out to Surfshark directly.
To assist you with your request, I have reached out to request a refund for your purchase on your behalf. Please note that this process may take up to 2 business days.
If you have any further questions or concerns, please do not hesitate to contact our support team at:*********************************************
Thank you - ******
Review fromNoam G
Date: 05/04/2023
1 starNoam G
Date: 05/04/2023
This company steals from its customers. My card was charged 3 times for a single purchase. When I asked for a refund on two of the payments I was told to wait. I waited. I inquired again and was told to wait. I waited. I inquired again and was told to wait. I waited. I asked them to please refund me again. I was told they needed confirmation that they would be able to refund the money they were taking from my card. I told them I could clearly see the money was gone and I needed it back to buy groceries for my family, they told me to wait. I asked them to etransfer me the money if they couldn't have the charge reversed. They told me they couldn't, they would be able to send me an international money order but i would have to pay processing fees out of my refund. I told them i would accept that as long as they paid the processing fees as the error was theirs and not mine and i was just looking to get the money stolen from my account back. They didn't acknowledge that request and told me to wait. I'm still waiting. This is a fraudulent company.Cleverbridge
Date: 05/31/2023
Hi Noam,
We would like to apologize for any inconvenience you may have experienced. We have checked our records, and we can confirm that your refund was issued on May 1, 2023. We also noticed that you have one paid order for PowerDirector 365. If, for any reason, you no longer wish to use this product, we would be happy to assist you with the refund process. Please feel free to contact our support team at: https://support.cleverbridge.com/hc
Thank you.
Review frompeter a
Date: 03/19/2023
1 starpeter a
Date: 03/19/2023
I think its a scam.. Used to ************** password manager. No luckCleverbridge
Date: 03/20/2023
Hi *****,I see you did purchase a subscription to steganos password manager on 3/19/2022. You had also purchased the same software back on January 7, 2023 and was valid for a year from that date. If you did not mean to make this purchase or need assistance please contact us directly at ********************************************** we will be happy to help you.Review fromReinhold K
Date: 11/28/2022
1 starReinhold K
Date: 11/28/2022
I had canceled a software update in 2012 and it was renewed last week.Cleverbridge
Date: 12/07/2022
Cleverbridge provides e-commerce solutions to many software publishers and does not make any software.For security and privacy reason, please reach out to our customer support team if assistance is needed regarding your software subscription cancellation. We will be happy to assist.https://support.cleverbridge.com/hc/en-usReview fromLeslie N
Date: 11/07/2022
1 starLeslie N
Date: 11/07/2022
Horrible customer service. They handle "back office" functions for several prominent web sellers (e.g. WinZip etc) They make it almost impossible to contact a person in their organization about a problem, or to cancel a renewablwe subscription. I would never again buy anything from a seller who uses them.Cleverbridge
Date: 11/15/2022
We apologize for your experience. We did not have a record that this customer had contacted ********************** directly for any help. Please contact us if we can further help with your software purchase at:https://support.cleverbridge.com/hc/en-usReview fromIsaac H
Date: 09/19/2022
1 starIsaac H
Date: 09/19/2022
Awful experience, awful service provider, would like to give 0/10. Have had a domain through these people since 2019, I have renewed every year, this year work got busy last week and I missed the one email warning they give you literally 5 days before it's about to be cancelled, I tried to pay today and they said there is literally nothing that can be done, 3 years of hard work and business growth for NOTHING!!! DO NOT GIVE THESE PEOPLE A DIME, THEY WILL RIP YOU OFF!!!!Cleverbridge
Date: 09/20/2022
We apologize for the inconvenience. Cleverbridge provides e-commerce solutions to many software publishers and does not make any software. Please reach out to our customer support team if assistance is needed regarding your software license renewal. We will be happy to assist.https://support.cleverbridge.com/hc/en-us The software publisher will be happy to help with your software needs, and they can be reached through the contact information listed on your confirmation email.Review fromDawn D.
Date: 08/12/2022
1 starDawn D.
Date: 08/12/2022
This company is a total rip off. I give it no stars. I had bought back up software in June. So I should have gotten the software until June. They have written and said that my Free Home Version is done and I'll be renewed in a few days. I have the code I was given, proof of purchase, and the page of my credit card with that charge paid for and other proof. They don't respond. I wrote an email and found that it said that this was automatic and won't be viewed. It's a total waste of time to try to get someone on the phone.They are rude & have terrible (if any) customer service. This isn't even close. I have so much proof that they are wrong. If they charge me I can cancel the charge with my credit card., However, I'm not going to just leave a complain here. I'm going everywhere I can.Cleverbridge
Date: 08/17/2022
Sorry for the experience. cleverbridge is an e-commerce partner to many online software and digital subscription companies. cleverbridge does not make any software. For security and privacy reason, please contact our customer service team for any help with cancellation or refund to your software subscription. We will be happy to assist.https://support.cleverbridge.com/hc/en-us
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