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Business Profile

Email Service Providers

Reagan.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Email Service Providers.

Complaints

Customer Complaints Summary

  • 140 total complaints in the last 3 years.
  • 118 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to log in to my REAGAN.COM email account for the past 24 hours and have not had any assistance from the tech help area. I have reset my account at least 4 times and am continuously informed that my email ID and password do not match after trying to log in after a processing a reset. This is not the first time this has occurred. The last time The "Help" link was able to reset my account but this time I am not able to connect with "Live" tech support, no matter how many times I tried. I was finally able to get through to another "help"area that charged me $1.00 to provide assistance but I was only able to E-MAIL them and was told to wait for an E-MAIL which is ridiculous because it is the E-MAIL system of the *** that is not working. I just want Reagan.com to reset my account to allow login, refund my $1.00 and let me know exactly why this issue keeps happening. The *** service charges me $40.00/year for this e-mail address which is worthless if I continuously have log-in issues and cannot access my E-MAIL. Because of this problem, I have provided an alternate e-mail address here to be contacted, in addition to my phone number. I would appreciate an acknowledgement of this request. Thank you.

  • Initial Complaint

    Date:12/29/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not been able to access my email on reagan.com. Everytime I try to login it says I am entering the wrong password. SO I change the password, and try again and it still says I am entering the wrong password. I guess my account either got hacked or this company has gone under. I can't ahold of anyone on customer support. I tried messaging them and they do not have a phone number to call. Extremely disappointed, since I have been a customer for over 10 years.This is my main email as well, so it is very problematic for me to not have access. I would like someone to reach out and fix my account so I do not lose all of my emails.

    Business Response

    Date: 01/03/2025

    ****** Support reviewed the account and it has expired. The user has to log into their member area at ************************************** to renew their account. Once it is renewed, they can log in immediately.

  • Initial Complaint

    Date:12/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not been able to access my paid account since 12/11/2024. I have tried to contact @********** several times and even tried their "live" help several times. (No response) I've attempted to change my password to ********************* hoping this was the issue. It won't work. I know I paid apprx. ******+ for this account. It's automatically drafted.I need them to fix the issue and/or contact me so we can fix this.  

    Business Response

    Date: 01/10/2025

    ****** Support has reviewed the account and it was deactivated on December 13, 2024 as the subscription had expired. The user renewed the account on December 26, 2024 and access was restored at that time.  

    For immediate assistance the user can come to live chat. Live Chat can be found on the support page of Reagan.com in the lower right corner of the screen: ***************************************************

    Please note that Live Chat agents are available Monday through Friday, 8:00AM to 8:00PM CST and also available on Saturday and Sunday from 9:00AM to 4:00PM CST.

    Customer Answer

    Date: 01/16/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ****

  • Initial Complaint

    Date:12/03/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This email provider, Reagan.com, doing business as Fortify Technologies LLC, or Fortify Space or Fortify Space LLC has charged me for an email service which has either been hacked or failed and no amount of contacting them through their Customer Support has resulted in restoring this service. There is no phone number to contact them live and their online support does not respond. After paying them on October 16th, I have had ongoing problems and have been locked out of using this Service since November 16th. Anything you can do to assist in getting them to fix this would be appreciated.

    Business Response

    Date: 12/19/2024

    ****** Support has reviewed Mr. ******* account and reset it for him. He can reset the password and log in immediately. For immediate assistance,  Live Chat can be found on the support page of Reagan.com in the lower left corner of the screen: ***************************************************

    Please note that Live Chat agents are available Monday through Friday, 8:00AM to 8:00PM CST and also available on Saturday and Sunday from 9:00AM to 4:00PM CST.

    Customer Answer

    Date: 12/23/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

    Customer Answer

    Date: 12/30/2024

     
    Complaint: ********

    I am rejecting this response because:BBB of Chicago recently assisted me in getting this email provider to repair my email account. After approximately 3 days my account is no longer available and the provider, Reagan.com is unreachable through their online support portal. The previous complaint number was ********. Anything you can do to remedy this situation with this vendor would be greatly appreciated.



    Sincerely,

    ******* *****

    Business Response

    Date: 01/03/2025

    ****** Support reviewed the user's account and it was found that the user submitted a cancellation and chargeback to ****** on December 23, 2024 which effectively cancelled the ****** account. The user will have to repurchase the account at **********************************************************************

    The account is available for immediate repurchase.

    The user interacted with a support agent via the ****** Live Chat on Sunday, December 29, 2024 and the agent informed the user of the account's status at that time.  Live Chat agents are available Monday through Friday, 8:00AM to 8:00PM CST and also available on Saturday and Sunday from 9:00AM to 4:00PM CST.

    Customer Answer

    Date: 01/10/2025

     
    Complaint: 22632342

    I am rejecting this response because: This Business did not contact me on December 29. After no response after waiting about three weeks after contacting their on-line customer service , I requested that they cancel my subscription (12/29) to their service. I did see a response yesterday, 1/9/2025, after logging into their on-line customer service, however, they have not refunded my money as I do not possess a ****** account, I paid them with my **** card.

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:11/27/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Locked out, no response from customer service or support. I think they have ceased doing business due to multiple hacking incidents, including my account. I have had to cancel which has caused many problems since this has been my default email for over 10 years.

    Business Response

    Date: 12/12/2024

    ****** Support reviewed the users account and they submitted a refund request via ****** which effectively closed the account. The account is available for repurchase by clicking this link:  **********************************************************************

    Support also found multiple live chat interactions from November ***** regarding the account. If the user has immediate questions, Live Chat can be found on the support page of Reagan.com in the lower left corner of the screen: ***************************************************


    Live Chat agents are available Monday through Friday, 8:00AM to 8:00PM CST and also available on Saturday and Sunday from 9:00AM to 4:00PM CST.

  • Initial Complaint

    Date:11/25/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a Reagan.com customer for over 5 years. In the last 6 months I have had repeated email problems. I have been unable too access my email in weeks. There is absolutely NO CUSTOMER SERVICE or virtual service available. This is the only email I have and my business is suffering. My bill is paid in full and I am frustrated by Reagan.com lack of ANY customer service. Everyday I cannot access my email it is costing me monies. There is no phone number for customer service and no response from repeated efforts to get some help

  • Initial Complaint

    Date:11/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My email was a victim of a phishing scam. Aug or Sept of 2024. Another entity had access to my account and was sending out phishing emails from my email address. When realized, tried to stop access to other person to no avail. Finally figured it out. Was able to stop access. Because email is used for business and contains personal info, I need an IT investigation into what was accessed in my account done by a 3rd ******** lawyer sent several emails to ****** on 3-4 different days/occasions requesting access to my account for the 3rd party IT. NO RESPONSE. I finally connected with someone on chat, explained my situation. Told them lawyer sent 3-4 emails on different occasions and hasn't heard back, not even an acknowledgement of email receipt. Support person "looked for the emails from the lawyer, couldn't find them so they must have been forwarded to the appropriate department" that chat was over 2 weeks ago. Still no contact from them. Gave my lawyer the address and phone number to ******. Phone call placed, message left, no answer, no call back.THE CUSTOMER SERVICE/SUPPORT FOR THIS COMPANY IS AWFUL!!!!!!! Reaching someone on chat is like pulling elephant tusks!I would like for them to respond to my lawyer's request and to give the 3rd party access to logging info!!

  • Initial Complaint

    Date:11/15/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Reagan.com just dropped my email account (on Nov 14, 2024). This is unexpected in that I believe I am paid up until 2025. Their online help person claims that my account is expired and that they have erased all my email. I need that email record. How do they not have remedy? There seems to be no reactivation path. I even tried to re-subscribe but they do not allow me to use the same email name, so how could I ever access my email record again.

    Business Response

    Date: 11/18/2024

    ****** support reviewed the account and it expired on 9/30/24. The user can repurchase their account by clicking this link:  **********************************************************************

    We will await confirmation of their repurchase.

  • Initial Complaint

    Date:11/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My email service is paid thru 2026 but I haven't been able to access my account since around April.The support area of their website does not respond. There is no other way to contact them.

    Business Response

    Date: 11/19/2024

    ****** Support reset the user's account. They can reset the password and log in immediately. If the user has any further questions they can come to live chat at  ***************************************************

    Please note that Live Chat agents are available Monday through Friday, 8:00AM to 8:00PM CST and also available on Saturday and Sunday from 9:00AM to 4:00PM CST.

  • Initial Complaint

    Date:11/14/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Locked out of email account I have tried multiple times to notify reagan.com support that I cannot access my email, have not been able to access it since July 2024. I have tried using their online chat, only to be informed I was being connected to someone, which never happens! They keep sending me emails I cannot reply to, requesting me to pay more money to keep the account open! I will not be paying them any more money as I cannot access the account.This is the worst excuse for "customer service" that I have ever encountered!

    Business Response

    Date: 11/15/2024

    ****** Support refreshed the users account, they can reset their password and regain access to the inbox immediately. We will await confirmation of a successful log in.

    Customer Answer

    Date: 11/18/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Somehow, Reagan.com needs to be notified that I am not renewing my account.  I was able to login, finally, after resetting the password - again.  I have cleaned out my emails and the account needs to be cancelled / closed.

    Sincerely,

    ***** ******

Reagan.com is NOT a BBB Accredited Business.

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