Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About six months ago I was locked out of me reagan.com email. At first I could go to the Member Area and login and get to my email. Now I can not get into my email. I tried using Live Support like right now as I am typing this. I get as far as ( conecting you with someone now ) they never conect me with anyone. I would like to be able to login to my email that I paid for.

• Initial Complaint

  Date:08/11/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a reagan.com email account which has been paid through October 2026. I can access my account information that show i have a paid up account but not my emails. i have tried to contact them through the sites support but get no response. i have been with out email for since 8/1/24. Is Reagan.com still in business?

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July ******* I attempted to renew my subscription with Reagan.com. The first attempt showed a red warning indicating it did not go through. I tried a second and third time each time giving all info for payment. I got the same warning each time. Later that day I noticed that 3 charges of $40 each were on my card activity. I tried the "live" chat which was useless. I tried the support area and got a message that it was no longer available. I kept looking and found another contact email. I sent a note of what had happened. I got a response that they were having IT trouble and **************** advised me that the charges should come off in 24 - 48 hours. I have emailed them several times since and get an acknowledgment they received my note but no further contact to date. I need them to refund $80.00. I have 2 emails with them and will not renew my other until I get some resolution.

• Initial Complaint

  Date:08/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had 3 major attacks on our Reagan.com account in the last 3 weeks. These were of the "failure to deliver" or "email daemon" type. We moved all of these to the Spam folder. Hundreds of them. These required we submit credentials and change passwords. We have attempted numerous resets, some of them appearing successful. We are unable to log in with reset passwords. Chat assistance has not responded for 3 days. We are locked out of our account. We want REAL contact with ****** to resolve this issue. We have been subscribers for more than 10 years.

  Business Response

  Date: 08/05/2024

  ****** Support reviewed the account and enabled the account for the user. We responded to a support ticket that the user previously opened and supplied the steps to reset their password and the log in link. We await confirmation that their log in has been successful.

• Initial Complaint

  Date:07/30/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been locked out of my email account with **********************. I cannot reach them through their chat sessions. There is no phone number or email address to contact them. I have renewed my subscription for 3 years for $99 and still cannot access my email. Failure to fix the issue will result in a lawsuit for theft of service. I expect IMMEDIATE response.

  Business Response

  Date: 08/01/2024

  ****** Support reviewed the user's account and found that the account was disabled as the subscription had expired. Please note that every ****** account reflects the current Renewal date within the inbox above that respective user's emails at all times. There is also a past due icon shown if the user does not renew by the renewal date shown within the inbox. We have confirmed that the user has renewed their account for three years and we gave them instructions to log into their account immediately as well as the link for ****** Live Chat should they have any further questions or concerns for the Support Staff.

  Customer Answer

  Date: 08/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, the past due notices they referenced does not show up on the iPhone mail app.  Also, they did not send the emails about,  my account expiring soon, to my Reagan.com email.  They sent it to another old email account that I no longer use, therefore, I did not get those emails.   Their customer service is horrible.  They have no phone number, did not reply to multiple emails that I sent, they would not reply to my CHAT session.  I left it open for a WEEK and still no reply.  I faxed them through the phone number that the BBB gave me. The BBB thought it was their phone number, so apparently nobody has a number for their customer service.  Absolutely the worst I have ever seen.  It took over a week for them to reply and they probably wouldnt have if I hadnt filed a complaint against them. Disgusting. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since July 23rd, I have been blocked out of my **************************** It says my password is incorrect. So, I have changed my password and it says the change is accepted but then I try it and it says my password is incorrect. I have tried five times now over four days and nothing. I have tried to contact them through their chat function -- no response. I tried a phone number published online on a site that had complaints from other ****** users. The phone number is not working. If I clock on support it says that site is no longer working. I cannot open my e-mail so if they are sending me responses, I cannot get at them -- I have had no e-mails since the 23rd. I just need them to respond so I know whether to tell people not to use these email address.

  Business Response

  Date: 08/01/2024

  ****** Support reviewed the user's account and confirmed that the user interacted with a spam email. The account has been reset and we replied to the user's email address on file. The user was given a link for live chat and we await their response to confirm they were able to log in.

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reagan.com chat support is generally unresponsive. Wait long periods of time for help. We have three accounts or emails with Reagan.com in *******, **. Last week I lost of my "contacts". list of names with email addresses, over 100 of them from ********************** For no reason they disappeared. I do not know what happened. Since then I have been trying to "connect" with Reagan.com support by their chat. I need to know from them how to get this back. Reagan.com is the only source I have for these contacts. I do not have them backed up. Why did they disappear and how do I get them back. I cannot get an answer.

  Business Response

  Date: 08/02/2024

  ****** Support has reviewed the users account and on July 31, ********************************************************************************************* the past. We have emailed the user at their alternate email address with instructions to reset their password and they will be able to regain immediate access to their account. We also supplied the hours of operation and link for the ****** Live Chat for immediate assistance.  We will await confirmation of logging in.

  Customer Answer

  Date: 08/09/2024

   
  Complaint: 22049178
  
  I am rejecting this response because:
  As a customer - ********************* I did try many times to discuss with Reagan.com via their chat system.  Usually there was no immediate response and checking back with that site it would be days, at times, before I got an answer.  The main issue after the spam was deleted and password was reset, all the contacts - over 100- under ********************* disappeared.  Reagan.com could not answer why their system deleted the contacts.  One representative told me on chat there was no way to recover all the contacts.  I had to rebuild them.  I am paying for a service which did not protect my contacts and now they are gone and I, the customer, has to rebuild them?  ********************** must bear some respo and have a means of recovery.  That is what I want. 
  Sincerely,
  
  *************

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can not remove or Filter away Spam, Or other unwanted emails....I have attempted to contact Reagan.com way too many times, and "NO ONE IS THERE!" WHY?I want this problem resolved...I am PAYING for the service, and I am getting NONE!

  Customer Answer

  Date: 07/23/2024

  
  Better Business Bureau:
  
  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 
  
  Sincerely,
  
  ***************************************

• Initial Complaint

  Date:07/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beginning to days ago which seems to coincides with the world-wide IT outage I've lost access to my Reagan.com email account on both my phone and laptop. I tried changing my password but it won't let me. I tried contacting the support link but I get a message that the link is no good. They have no phone number for support help. This is my business account and I need access desperately.

  Business Response

  Date: 07/22/2024

  ****** Support reviewed the user's account and saw activity as recent as July 21, 2024. We also sent password reset instructions and live chat hours along with the direct link to live chat to the user's alternate email address on file. We are waiting on their confirmation that they're able to log in successfully.

  Customer Answer

  Date: 07/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ****** email account is locked up and needs to be reset. This is a continual problem over the years.I have not be able to get any response from chat. There appears to be no other way to contact ***************************** is my email that needs to be reset.

  Business Response

  Date: 08/06/2024

  ****** support reviewed the account and see that there has been activity as of August 5, 2024. We replied to a support ticket from the user and await to confirm if they have access to their account as of today.