Complaints

This profile includes complaints for Vivid Seats LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Vivid Seats LLC

  24 E Washington Suite 900 Chicago, IL 60602

  
• 

  Fanxchange Ltd

  602 - 30 Duncan St Toronto, ON M5V 2C3

• 

  Fanxchange Ltd

  101 - 30 Duncan St Toronto, ON M5V 2C3

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets to an event on **************************. The tickets were advertised as box seats with assigned seat numbers. When we arrived at the event we were told that was fake, there were no box seats or assigned seat numbers, it was an entirely general admission event, and there was no such thing as box 2 as the ticket stated. Therefore, I paid $389.51 for 4 fraudulent tickets to an event. I am requesting a refund for these false tickets. I have contacted the company twice asking for resolution and have received no response.

  

  Business Response

  Date: 07/03/2025

  Thank you for reaching out to us regarding this matter. Please note that when our customer notified us they that at they had issue with their tickets at the event, we explained that we had placed their order under investigation, and we would follow up. As a secondary marketplace Vivid Seats is not affiliated with any box office or venue, therefore we require seller cooperation in order to investigate claims such as the one made by our customer.  
  
  At this time, we have concluded our investigation and have resolved this matter in our customer's favor and issued a full refund and additional credit for a future purchase. As such, we consider this matter resolved. If our customer has further questions, we encourage them to contact our customer service team for assistance.   
  
  
  Regards,  
  Vivid Seats   
  
  
  

  Customer Answer

  Date: 07/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:06/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 6/20/2025 Amount: $514.04 I bought (4) concert tickets on 6/20 for the concert on 6/21. I entered all the information correctly, including my payment information in which my card was charged. Yet I mistyped my email address. I entered, *************************** instead of ***************************** I do not own/have access to the '****' email address. I reached out to Vivid Seats to have them resend the tickets to my correct email address which took hours to try and resolve and the best they can do is tell me the seller of the tickets has to retransfer them to the correct email address and that they have notified the seller to do so but they cannot do anything themselves. The seller has not responded. I have asked for my issue to be escalated due to the time sensitivity of the event in which I paid for is tomorrow. To which they are do nothing to try and resolve the situation. They will not escalate or get a manager involved to help resolve the issue. They also cannot provide me any details of a contingency plan if the seller does not retransfer the tickets to my correct email address. The seller has up to the point of the show starting in order to be able to complete the retransfer. Nor could they explain what would happen if the seller does not transfer the tickets. That is completely unfair and bad faith.

  

  Business Response

  Date: 07/01/2025

  Thank you for reaching out to us in reference to the concerns of our valued customer. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers with individual ticket holders and amazing live events. To this end, we’re committed to providing the best possible customer service while upholding our terms of use. 
  
  Due to the nature of the secondary market, Vivid Seats is not affiliated with any event or venue and does not generate tickets as a primary box office; as such all ticket delivery is fulfilled by individual sellers. In this case the customer's order was fulfilled shortly after it was confirmed on 6/20/2025. Please note that at that time the tickets were transferred electronically to the email address entered by the customer at the time of purchase. The customer later contacted our customer service team indicating that they had not received their tickets. It was then determined that a typographical error had been entered in the customer's email address and we accordingly attempted to troubleshoot the issue and have the tickets retransferred. Please note that the retransfer is a request we make with the seller, and is not a guarantee. 
  
  Despite valid tickets having been delivered, and the customer's order being properly fulfilled, we additionally supplied our customer with courtesy replacement tickets at no cost to them. The new tickets were delivered to the corrected email address prior to the start of our customer's event. As it stands, we have gone beyond our Buyer Guarantee to courtesy resolve this matter for our customer and will be providing no compensation in this case. If our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department. We now consider this matter closed.
  
  Regards,
  Vivid Seats 

  Customer Answer

  Date: 07/02/2025

   
  
  Complaint: 23498856
  
  
  
  I am rejecting this response because: the time, energy and effort it took to receive the compensation of the (4) additional, complimentary tickets was outrageous. 

  I no longer am seeking any compensation for this complaint due to the complimentary tickets provided, but I would like to see it filed formally against the business due to their terrible business practices and customer service. It took me hours and hours of time, with over copious contacts with their customer service department to get it resolved. You will also see in the chat history PDF that they were completely unwilling to do anything about it up until less than an hour before the show started, leaving me completely in limbo. All of this because one of small typo in my email address. For someone to have to put in the amount of effort all because of one small typo is ridiculous. Not having a fail-safes in place or other means to catch such minor mistakes is simple bad business practice.

  
  
  
  David Cornelius

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 16, 2025, I spent $66,465 on two Vivid Seats orders for the US Open:6 tickets, Session 25: $44,134.86 6 tickets, Session 27: $17,001.54 Vivid Seats rewards program clearly states that for every 10 tickets purchased, you receive credit equal to the average amount spent. Based on their own rules, I should have received $5,546.98 in credit (6 tickets from Session 25 and 4 from Session 27). Instead, only $3,001.80 was issued an error of over $2,500.I contacted Vivid Seats and was met with disrespectful and evasive behavior. The agent placed me on hold five times, gave no real explanation, and repeated, Theres nothing we can do. Finally, she hung up on me, which is unacceptable and unprofessional.I believe Vivid Seats intentionally credited the lowest value sessions first to reduce their credit liability a deceptive and unfair tactic, especially considering Ive been a loyal customer for 3+ years.I demand the full $5,546.98 be credited to my account or a direct refund of the missing $2,500 via bank transfer (I will provide details if necessary). I also want the full name or ID of the agent who hung up on me. If Vivid Seats fails to resolve this promptly, I will pursue legal action and bring this matter in person to their Chicago office with legal ********** not someone to be brushed aside. I expect accountability and a resolution. Attached you can find the receipts of each session. If you need more information please let me know.

  

  Business Response

  Date: 06/27/2025

  Thank you for reaching out to us in reference to the concerns of our valued customer. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers with individual ticket holders and amazing live events. To this end, were committed to providing the best possible customer service while upholding our terms of use. In this case we would like to provide Mr. ********* a courtesy resolution, but have been unable to reach him at the phone number associated with his order. At this time we ask him to contact our customer care team directly for further assistance. 
  
  Regards,
  Vivid Seats 

• Initial Complaint

  Date:06/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets to an event with the 100% buyer guarantee. The tickets I purchased where changed by the venue. The new tickets transferred are not comparable and in any way. I requested a refund and was denied. I paid more than $385 for premium seats and was offered basic seats with a completely different seating type. With only days before the event and several seats still available I requested a refund so I could purchase my own new seats. Additionally, Vividseats gave me the run around I had to contact their customer service several times and was always on mulitple occcasions that they would provide comparable seats and not to worry. This delay tactic delayed me in purchasing new tickets. I have nothing to show for the money spend and this is not reputable business practice. They do not stand by their guarantee. They stole my money and refused to allow me to contact the original seller.

  

  Business Response

  Date: 06/27/2025

  Thank you for reaching out to us in reference to the concerns of our valued customer. We appreciate the opportunity to address this matter. We have contacted our customer and extended a one-time courtesy resolution in the interest of customer service. We are pleased to have provided an amicable resolution and, at this time, consider this matter resolved. If our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department. 
   
  Regards, 
  Vivid Seats 

• Initial Complaint

  Date:06/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** I purchased two Absinthe tickets through Vivid Seats for $178 each and immediately received an order-confirmation email; my credit card was charged for $356 ~20 minutes later Vivid Seats cancelled the order, stating tickets were no longer available. By that point all remaining inventory had sold out and market prices had doubled. I contacted customer support twice (email and phone). Agents confirmed the broker never confirmed the listing. They offered only a refund, even though this outcome violated Vivid Seats 100 % Buyer Guarantee (identical, comparable, or better tickets OR compensation). They said that the available tickets were beyond their break even point and refused to pay for alternatives. Why this is a breach 1.Buyer Guarantee Vivid Seats advertises that orders are protected until comparable tickets are delivered. No such tickets were provided, nor was any alternative compensation offered.2.California Ticket Sellers Act ******* Prof. **** *******) It is unlawful to accept payment for tickets not actually possessed or contractually controlled. Vivid Seats accepted the transaction knowing the broker could not fulfil it.Impact I lost the entire experience; replacement seats were unattainable. I spent considerable time attempting to resolve the issue and incurred non-refundable travel expenses associated with attending the show.Prior resolution attempts E-mail requested comparable seats or credit; response said order was cancelled Phone call escalated to a supervisor; same result.Desired resolution A $500 Vivid Seats voucher (no blackout dates, valid 24 months) OR A $350 future-event credit PLUS $150 goodwill credit to compensate for the lost experience and time.

  

  Business Response

  Date: 06/25/2025

  Thank you for reaching out to us in reference to the concerns of our valued customer. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers with individual ticket holders and amazing live events. To this end, were committed to providing the best possible customer service while upholding our terms of use. 
  
  As a secondary marketplace, Vivid Seats is not affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holders. All orders placed on our site are subject to seller confirmation and tickets availability. Until an order is confirmed it is not covered by our Buyer Guarantee; however, any order cancelled as a result of the seller's failure to confirm or deliver tickets may be compensated for any payment made directly to Vivid Seats. In this case as the customer's order was not confirmed, and therefore not fulfilled, it was subsequently cancelled. At that time our customer could not be provided additional compensation or replacements. Orders that are rejected due to confirmation failure are not charged to the original payment method. The customer may have seen a pending charge to their account as a standard process to verifying orders. All pending charges of this nature are dropped by the customer's financial institution.
  
  Since all tickets listed on our site are owned and priced by individual sellers, not Vivid Seats, prices are based on those sellers' assessments of varied, changing factors. As Vivid Seats is a live marketplace listing prices are subject to fluctuation based on market demand and therefore may not reflect prices equivalent to when the customer placed their order. While we regret that our customer's order could not be fulfilled, we maintain that this matter was handled in accordance with all agreed upon terms and conditions of sale. As it stands we consider this matter closed and appreciate our customer's understanding. 
  
  Regards,
  Vivid Seats 

  Customer Answer

  Date: 06/26/2025

   
  Complaint: 23472227
  
  I am rejecting this response because:

  Legal precedence in the state of ********** where I reside and make payments states that the marketplaces must ensure ticket sellers have tickets on hand before accepting payment or face fines up to $2,000. 

  
  Sincerely,
  
  ********* ******

  

  Business Response

  Date: 07/02/2025

  Thank you for your response. We appreciate the opportunity to further address our customer's concern. We would like to reiterate that Vivid Seats only acts as an intermediary between sellers and customers and we do control ticket inventory. On the rare occasion where a seller is unable to fulfill an order, we work to fix it in time for the event, or if necessary, fully compensate the customer, as detailed in our Sales Terms and Conditions. It should be noted however that in this case the customer's order was rejected by the seller because inventory was not available. As stated in our previous response, this means that the customer was not charged and no payment was retained when the order could not be confirmed. We maintain that this matter was handled in accordance with all relevant terms of sale as well as any applicable laws and regulations. We now once again consider this matter closed. 
  
  Regards,
  Vivid Seats 

  Customer Answer

  Date: 07/04/2025

   
  Complaint: 23472227
  
  I am rejecting this response because:

  Are you aware that your action is in violation of California state law?
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:06/14/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a parking pass through them for 5/31/2025 for ************************ a post ****** concert. When I got to ******** I could use the pass they told me they was unauthorized to see me it and the lot has been sold out for at least a month. I reached out to them they said. I signed a contract and they are not refunding my money even though I couldnt use it.

  

  Business Response

  Date: 06/16/2025

  Thank you for reaching out to us in reference to the concerns of our valued customer. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers with individual ticket holders and amazing live events. Because our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. As such, prior to receiving this complaint we opened an investigation into the matter regarding our customer's tickets. We have since concluded this investigation and have been unable to substantiate the customer's claim. Despite this, in the interest of customer service we have provided our customer a courtesy resolution. At this time consider this matter resolved.
  
  Regards,
  Vivid Seats 

  Customer Answer

  Date: 06/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Vivid seats has now decided to refund my money and no other services are need at this time
  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We own and operate the ********************* in *******, **. Someone is fraudulently selling tickets for our theatre on Vivid Seats to the Sound of Music and Catch Me if You Can. A customer who purchased tickets to your platform did not receive tickets. The tickets listed for sale do not even have seat numbers. According to your Sellers Terms and Conditions posted on your website, the full seat information is required. If this issue is not handled in a timely manner, we will be reaching out to have our attorneys contact you about getting the listing taken down.

  

  Business Response

  Date: 06/23/2025

  Thank you for reaching out to us at Vivid Seats. We appreciate the opportunity to address this matter and are always happy to review the concerns of our valued customers. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers with individual ticket holders and amazing live events. Vivid Seats does not own or generate tickets; rather, all tickets listed in our marketplace are managed and owned, by professional ticket resellers and pre-screened individual sellers. Vivid Seats’ marketplace allows these sellers to resell their tickets in a secure, controlled e-commerce environment. It should be noted that the complainant has not placed an order on our site and we are unable to provide assistance for concerns that do not relate to a customer's order. If this concern requires additional attention we encourage the complainant to contact us through the proper channels.  
  
  Regards,
  Vivid Seats

• Initial Complaint

  Date:06/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Location of tickets in theater was completely misrepresented. Advertised as orchestra center - delivered orchestra left. **************** basically admitted that it was falsely advertised - but it is what it is.

  

  Business Response

  Date: 06/23/2025

  Thank you for reaching out to us in reference to the concerns of our valued customer. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers with individual ticket holders and amazing live events. To this end, we’re committed to providing the best possible customer service while upholding our terms of use. 
  
  On 5/17/2025 our customer placed an order for three tickets to The Outsiders at the Jacobs Theatre. In this case the ticket listing selected by our customer was labeled as "Section: ORCHESTRA, Row: J." With regards to the customer's claim that the tickets provided were in an alternate location, it should be noted that under this description the customer was accepting tickets in any part of the Orchestra section, right, left, or center. Since the customer received tickets in Section: Left Orchestra, Row: I, the order was fulfilled correctly and in accordance with our Sales Terms and Conditions (www.vividseats.com/terms.html). 
  
  If our customer wishes to review the listing description as it was presented at the time of purchase, we recommend they review their order summary email. We maintain that all order details were sufficiently displayed and agreed to prior to our customer placing their order; as such, we consider this matter closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.  
  
  Regards,
  Vivid Seats 

• Initial Complaint

  Date:06/11/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a parking pass from Vivid Seats for a baseball game on 6/8 at 11:20 AM for a 12:05 PM. I called at 11:28 am as I hadnt received the tickets. The tickets did not arrive until 11:54, which is 11 minute before game start. I called and requested to cancel the order, which they told me they could help with if it had been 20 minutes. I never received a refund and I had to purchase an additional parking pass. They are unwilling to issue a refund or credit.

  

  Business Response

  Date: 06/23/2025

  Thank you for reaching out to us in reference to the concerns of our valued customer. We appreciate the opportunity to address this matter. We have contacted our customer and extended a courtesy resolution in the interest of customer service. We are pleased to have provided an amicable resolution and, at this time, consider this matter resolved. If our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department. 
   
  Regards, 
  Vivid Seats 

  Customer Answer

  Date: 06/24/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23457193, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Andrew Viegas

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 10, 2025 I bought 6 tickets via Vivid Seats for the ************* vs. ******************** game.The listing did not say the tickets would not be available on the *** Ballpark App (as all **** tickets are as the seller needs to transfer them that way) and also could not be forwarded. The reason the tickets needed to be forwarded is several people in the group were coming later and would meet us inside during the game.I contacted Vivid for help, and was assured the tickets could be forwarded to others and that they are always in the *** Ballpark App. After a long back and forth, the *** named "****" admitted the tickets would not be in the app, could not be forwarded, and falsely asserted that this was disclosed in the listing. Despite my being a longtime customer, he refused to give a refund or credit. Because of all of this we were forced to buy additional seats since we needed but could not transfer the vivid seats for the 3 people arriving late. All of this created an unnecessary negative experience because of Vivid's horrible customer service, and we know in the future to only use ***utable services such as Seatgeek and Stubhub.

  

  Business Response

  Date: 06/12/2025

  Thank you for reaching out to us in reference to the concerns of our valued customer. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers with individual ticket holders and amazing live events. To this end, we’re committed to providing the best possible customer service while upholding our terms of use.           
   
  Vivid Seats facilitates thousands of successful ticket transfers each day with satisfied customers, so we are confident of the efficacy of our processes. During the checkout process, customers are able to view the delivery format for their tickets. The selection our customer made was electronic transfer, where sellers transfer the tickets using the platform that the venue has issued tickets through. Customers receive an email with instructions on how to access their tickets, as well as a separate email which contains a link to claim their tickets, advising them to do so.            
   
  Our customer placed their order on 6/10/25 and their event took place the same day. Please note that our Buyer's Guarantee states that our customers received their tickets in time for their event. Our records indicate that our customer was sent their tickets soon after their purchase. Please note that our customer was able to send the links to any member of their party in the event they would not be arriving at the game together, regardless this type of issue is outside of Vivid Seats' purview as we successfully fulfilled their order. As this aligns with our Buyer's Guarantee we must abide with our all sales are final policy.  
   
  We maintain that all details were sufficiently disclosed prior to purchase and that our customer received their tickets in a timely fashion. At this time, we consider this matter closed . If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.  
    
  Regards, 
  Vivid Seats  

  Customer Answer

  Date: 06/13/2025

   
  
  Complaint: 23449262
  
  
  
  I am rejecting this response because Vivid knowingly sold non-transferable seats that could not be forwarded to other members of the group of six. There was never any disclosure that the tickets could not be shared, and legitimate tickets automatically have that ability. This resulted in an unnecessary waste of money. Since Vivid refuses to cooperate, a complaint will be filed with the FTC to report Vivid’s fraudulent business practices and its sale of tickets that are in fact non-transferable. 
  
  
  
  Sincerely,
  
  
  
  Joseph Schick

  

  Business Response

  Date: 06/23/2025

  Thank you for responding. As previously stated, our records indicate that the tickets in question were sent to our customer immediately after purchase. Please note that our customer contacted us prior to their game and we addressed all of their concerns. Furthermore, our customer’s order was successfully fulfilled in time for their event, which aligns with our Buyer’s Guarantee. The seller who list on our site, purchased their tickets directly from the primary market and list their inventory on our platform, this assures our customer's receive valid and authentic tickets.  We have abided by the agreed terms, therefore we are unable to offer our customer compensation and must adhere to our "All Sales are Final" policy. We maintain the customer received valid tickets in time for their event, as such we consider this closed.  
  
  
   
  Regards,  
  Vivid Seats  
  
  

  Customer Answer

  Date: 06/23/2025

   
  
  Complaint: 23449262
  
  
  
  I am rejecting this response because:
  
  for the reasons previously stated. In particular these tickets were non transferable tickets and unlike legitimate tickets on the MLB ballpark app, the result was that they could not be shared with others in our party of six. This was never disclosed prior to sale.

  
  
  Sincerely,
  
  
  
  Joseph Schick