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Business Profile

Event Ticket Sales

Vivid Seats LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Vivid Seats LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,898 total complaints in the last 3 years.
    • 544 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/11/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for a parking pass and couldnt open the part that the ticket agent could scan I tried for a couple hours the night of the event and I had to pay for parking with my cash and I tried to open the barcode the next morning and I couldnt I called and was talking to a agent and she said there is nothing they can do to reimburse me they can clearly see I did not use the barcode I feel like this is poor business I have used this company before I will not use them again

      Business Response

      Date: 07/19/2022

      Thank you for reaching out to us. We appreciate the opportunity to address the concerns of our valued customer. ********************** operates on the secondary market and maintains one of the largest seller networks in the industry. We operate an independent website and our mission is to connect customers with individual ticket holders and amazing live events. To this end, were committed to providing the best possible customer serviceand maintaining a simple, transparent fulfillment process.  
       
      In this case, tickets for our customer's event were transferred electronically through a third-party platform to the email address associated with the order on 7/9/22 2:28 PM CST. The customer contacted our customer service team regarding issues locating their ticket transfer, at which point our customer care team attempted to assist the customer in accessing their tickets. It should be noted that valid documentation was obtained that confirmed the correct tickets were transferred to the email address provided by the customer at the time of checkout, and as such, the ticket delivery was marked as completed.  
       
      While we understand and regret that the customer may have experienced issues using the third-party platform, Vivid Seats is not associated with any venue or primary ticket market. As such, these issues experienced by the customer were outside the control of **********************. As it presently stands, the customer's order does not qualify for compensation and we consider this matter closed. We appreciate the customer's understanding throughout the matter and if they have any further questions regarding their order, we encourage them to contact our customer care team. 


      Regards, 
      Vivid Seats 

    Vivid Seats LLC is BBB Accredited.

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