Business Profile

Financial Services

Harley-Davidson Financial Services, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Harley-Davidson Financial Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

115 total complaints in the last 3 years.
38 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/30/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We've been paying for over 2 years on tri glide and and you guys say we still owe ***** dollars , we had a rough patch and got behind on some payments I figured out how much we have paid so far ***** dollars would like to figure out how I still owe that much
Business Response
Date: 12/01/2022
HDFS acknowledges receipt of Mr. ********* complaint. We anticipate mailing ******************** a written correspondence to this matter within 30 calendar days. Should the matter take longer to investigate, we will notify ******************** of the fact directly.
Thank you,
HDFS Consumer Complaint Manager
Initial Complaint
Date:11/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have some late payments to make up and Harley decided that they would start calling those I provided as references to ask for me, this included calling one of my husbands family members. We do not need other people to know our business and I am truly appalled. This is highly inappropriate and I request they not reach out to any references again, the only person they should be reaching out to about my debt is me. That is truly disgusting and I dont think its legal honestly.
Business Response
Date: 11/18/2022
HDFS acknowledges receipt of Ms. ******** complaint. We anticipate mailing ****************** a written correspondence to this matter within 30 calendar days. Should the matter take longer to investigate, we will notify ****************** of the fact directly.
Thank you,
HDFS Consumer Complaint Manager
Initial Complaint
Date:11/17/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought from hide out Harley in ****** ** they may have sent fraudulent documents to you i couldn't tag my bike for 3 months have to send bike back for clutch as soon as I bought it and battery and starter was junk then they left wires hanging not even enough gas to make it to the nearest store took 3 months just to get my tag they are not help what can we do about this horrible experience? Attached is part of the the non sence thats happened thats the envolope title was mailed in with the date on evvelope way after I bought the bike.
Business Response
Date: 11/17/2022
HDFS acknowledges receipt of Mr. ****** complaint. We anticipate mailing ************** a written correspondence to this matter within 30 calendar days. Should the matter take longer to investigate, we will notify ************** of the fact directly.
Thank you,
HDFS Consumer Complaint Manager
Customer Answer
Date: 11/24/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:11/09/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/13/2021 harlwy davidson financial did an unauthorised hard credit search on my credit report.
Business Response
Date: 11/10/2022
HDFS has mailed its response letter to ************** on November 10, 2022.
Thank you,
HDFS Consumer Complaint Manager
Initial Complaint
Date:10/29/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i mailed a payment on 10/12/2022 with a letter requesting written information about late charges . i want dates and charges for each date . today is 10/26/22 and the payment has not been presented to my bank for payment . why is it taking so lomg and will be posted as late ? . normanly when i send a payment it takes 2 weeks to post to my bank . this is too long . i need help with this problem account # ************** i also put in the letter about my situtation
Business Response
Date: 10/31/2022
HDFS acknowledges receipt of ******************** complaint. We anticipate mailing ******************** a written correspondence to this matter within 30 calendar days. Should the matter take longer to investigate, we will notify ******************** of the fact directly.
Thank you,
HDFS Consumer Complaint Manager
Customer Answer
Date: 11/02/2022

Complaint: 18332310

I am rejecting this response because:

Sincerely,

*****************************
Business Response
Date: 11/03/2022
HDFS has mailed its response letter to ******************** on November 3, 2022.
Thank you,
HDFS Consumer Complaint Manager
Customer Answer
Date: 11/08/2022

Complaint: 18332310

I am rejecting this response because:

Sincerely,

***************************** i want late fees refunded and $75.00 . also no more late fees chaarged to my account unless late . this is fraudulen acctivity
Business Response
Date: 11/09/2022
HDFS has mailed its response letter to ******************** on November 3, 2022.
Thank you,
HDFS Consumer Complaint Manager
Customer Answer
Date: 11/11/2022

Complaint: 18332310

I am rejecting this response because:

Sincerely,

***************************** this is 11/11/22 and i still do not have letter . i want refund on late fees and ***** charge . i will not accecpet any thing less
Business Response
Date: 11/14/2022
HDFS has remailed its response letter to ******************.
Thank you,
HDFS Consumer Complaint Manager
Customer Answer
Date: 11/15/2022

Complaint: 18332310

I am rejecting this response because:

Sincerely,

***************************** you must read my offer . i will not accept anything less than refunding my late fees and ***** that you have stolen from me
Business Response
Date: 11/17/2022
HDFS has mailed its response letter to ******************** on November 15, 2022.
Thank you,
HDFS Consumer Complaint Manager
Customer Answer
Date: 11/18/2022

Complaint: 18332310

I am rejecting this response because: you will not acepct my offer . and when my clears my bank on the 17th of the month you charge a late fee

Sincerely,

*****************************
Business Response
Date: 11/21/2022
HDFS has mailed its response letter to ******************** on November 3, 2022 and November 14, 2022. Due to consumer privacy protection requirements, we are unable to share our response with the Better Business Bureau. At this time no new information was provided to either change our previous response or to investigate the matter differently
Thank you,
HDFS Consumer Complaint Manager
Customer Answer
Date: 11/22/2022

Complaint: 18332310

I am rejecting this response because: i have not received the letter that was sent on 11/13/22 . as i have i told you i will not acepct anything less than refunding late fees band the 75.00

Sincerely,

*****************************
Business Response
Date: 12/14/2022
HDFS has remailed its response letter to ******************** on December 14, 2022. Due to consumer privacy protection requirements, we are unable to share our response with the Better Business Bureau.
Thank you,
HDFS Consumer Complaint Manager
Customer Answer
Date: 12/15/2022

Complaint: 18332310

I am rejecting this response because:i did not get any thing from harley . if you want contact about anything mail me a written letter

Sincerely,

*****************************
Customer Answer
Date: 12/27/2022
[A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find your Mediation services are necessary.
Regards,
*****************************
Business Response
Date: 12/29/2022
Better Business Bureau:

I would like to reject the offer of Mediation for complaint ID ********. We have mailed three response letters to ******************** at the address listed on his complaint. We will address directly with *********************

This decision is made in full knowledge that as an Accredited Business, my organization is required to uphold the BBB Code of Business Practices.[1]

Regards,

***********************

[1]As an Accredited Business, to be eligible and maintain BBB Accreditation, an organization is required to successfully undergo an approval process and uphold the BBB Code of Business Practices:

6. Be Responsive

Address marketplace disputes quickly, professionally, and in good faith

An accredited business or organization agrees to (which states in part):

B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business willingness to participate in recommended dispute resolution options in determining compliance with these standards.
Initial Complaint
Date:10/24/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For two years I have been trying to get a payoff quote for my loan. I have been told multiple times that they cannot provide it to me when I call in because the person who can provide it isn't working at the time. I have tried to call at different hours every day of the week and am always told no one is available.I have been left on hold for several hours at a time with no one checking to see if I am still on the line when asking for an escalation of my call. I need the payoff quote so I can pay off my loan. By preventing me from paying off my loan, they are forcing me to pay more through interest as it continues to build. This is abusive and deceptive, and I need it corrected immediately.
Business Response
Date: 10/25/2022
HDFS acknowledges receipt of Mr. ************ complaint. We anticipate mailing ************************** a written correspondence to this matter within 30 calendar days. Should the matter take longer to investigate, we will notify ************************** of the fact directly.
Thank you,
HDFS Consumer Complaint Manager
Initial Complaint
Date:10/19/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.HARLEY ***** 2021051825****$19,598.00Under the Fair Credit Reporting Act, 15 U.S.C. ****g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.
Business Response
Date: 10/20/2022
HDFS has mailed its response letter to ************ on October 20, 2022.
Thank you,
HDFS Consumer Complaint Manager
Initial Complaint
Date:10/14/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I viewed my credit report and noticed that there are fraudulent accounts. This was not sent in error. I am consumer by law. Here are the details of the said inaccurate accounts, company name, balance & date last reported: Account Name HARLEY DAVIDSON FINA Balance $14,060.00 Account Number **************
Business Response
Date: 10/14/2022
HDFS acknowledges receipt of ************** complaint. We anticipate mailing ************** a written correspondence to this matter within 30 calendar days. Should the matter take longer to investigate, we will notify ************** of the fact directly.
Thank you,
HDFS Consumer Complaint Manager
Initial Complaint
Date:10/06/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was making payments on my account without knowing that the payments were being blocked. They keep claiming that their system doesnt recognize my bank account but nothing was changed on my end. They implemented a new system at around the same time my payments were being kicked back. A representative of the company told me that this could be the issue and when I called to see if they had fixed the problem they kept blaming it on me. They confirmed the last 4 digits of the bank account that Ive been using for the past 4 years and they keep blaming the issue on me. I have email saying that they received my payment but not one saying that the payment was kicked back. The escalation supervisor named ****** said that she cant see what account was used on the old system. I would like your help to prove that nothing changed on my end to get those bad remarks off of my credit report.
Business Response
Date: 10/07/2022
HDFS acknowledges receipt of **************** complaint. We anticipate mailing ************** a written correspondence to this matter within 30 calendar days. Should the matter take longer to investigate, we will notify ************** of the fact directly.
Thank you,
HDFS Consumer Complaint Manager
Initial Complaint
Date:09/27/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have bought three motorcycles with Harley Davidson over the course of the last three years. Apparently Harley Davidson Finance does not value a returning customer. I purchased a new ************************* Roadglide in the fall of last year. I recently paid off this loan and promptly received the title of ownership. For some reason within just a few weeks of receiving my title Harley indicated I still owed over $20k on the motorcycle I had just paid off. Harley proceeded to fraudulently remove money from my checking and failed to communicate what their intentions were. They have now locked me out of my account and still state I owe them money. Soon this will negatively affect my credit. I need someone from BBB to communicate with Harley Davidson Finance as I have been unsuccessful in doing so. My account with them should be $0.00. As the account has been paid in full for over two months now.
Business Response
Date: 09/28/2022
HDFS acknowledges receipt of ************** complaint. We anticipate mailing ************** a written correspondence to this matter within 30 calendar days. Should the matter take longer to investigate, we will notify ************** of the fact directly.
Thank you,
HDFS Consumer Complaint Manager

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Harley-Davidson Financial Services, Inc. is NOT a BBB Accredited Business.