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Business Profile

Fraternal Regalia

George Lauterer Corp

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for George Lauterer Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

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George Lauterer Corp has 2 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/24/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with this company on or about 10/04/22. I received a partial order, with two items stating they were on back order. I have called and emailed the company, with no response, a total of approximately 8 times to have the backordered items canceled and my car credited the amount. I was charged for all items, even what was not received. The company refuses to answer me and my card has not been credited for the items I did not receive and am attempting to cancel. At this point, I believe the company is ignoring my messages so as they will not have to return my money.

      Business Response

      Date: 10/28/2024

      The order was completed in January of 2023. The customer did also proceed with a chargeback because of the long wait. 

      Case closed.

      Customer Answer

      Date: 10/31/2024

       
      Complaint: 18305515

      I am rejecting this response because:

      The company refused to answer calls or emails regarding cancellation of items on back order. After a long wait the items were shipped anyway. Prior to the items being shipped, and due to the companys lack of response despite numerous attempts by myself, I contacted my credit card company to block further transactions from this company. I informed them well in advance of the cancellation request yet they shipped the items regardless and refused to respond to me. When they finally contacted me regarding the blocked charge they expected me to pay return shipping. I refused and again stated they had not answered my numerous requests long before the items shipped, to cancel. 
      I was not going to return the items and pay shipping due to fraud on their part. 
      the items have long been donated now and I no longer have them. 

      Sincerely,

      ****** **********

    • Initial Complaint

      Date:08/30/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is *******************. I placed an order for items on 4/19/22, and have not received all of my items On 8/29/22 I received one of the items, Item #**ES3 Fez with Large O.E.S. in Rhinestone letters above Star only AFTER emailing the business on 8/15/22 requesting a refund and notifying the business I would be contacting the BBB.I still have not received Item #**ES13PM - Past Matron Sash A for $139.00 Prior to receiving any items, I called numerous times, for months, and no one answers. I have also left numerous messages and no one replies. I know of two other people who placed orders after me who got their orders before I received anything.I have been ordering from Lauterer for over ***************************************************************************************************************************** this situation. The order number is ******, and the order total is ******. I would like the outstanding order sent, and a billing adjustment in exchange for the inconvenience.

      Business Response

      Date: 10/28/2024

      **** *****, 

      This order was placed in 2022. Our records show that the sash in question was sent in late 2022. We are unable to bring up the tracing info because of the passage of time. We delivered another sash that same year on a separate order that was placed in May of 2022. In 2023 another order for a sash was placed, but that one was cancelled and the money refunded. I'm wondering if the missing sash might be the one that was ordered in 2023. As stated, the money for that order was refunded when the customer cancelled the order. We acknowledge that in the summer months this year, we were very hard to reach. We relocated the business June 1, and lost several employees. Currently we are restaffed and working hard at improving our communications. I will contact Ms. ***** directly in hopes of resolving this issue.

    George Lauterer Corp is NOT a BBB Accredited Business.

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