Reviews
This profile includes reviews for Kemper Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 255 Customer Reviews
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Review fromAlbert W
Date: 07/04/2025
1 starWas involved in a car accident months ago and I've had a hard time getting ahold to the claims adjuster and each time I do they say they sent my check but it never arrives then they cancel it and resend it, they have canceled it and resent it multiple times in the past month. I asked to speak to corporate and the claim adjuster said she was "corporate" and when I expressed my dissatisfaction they disconnected my call and for days I couldn't get through to the claim adjuster and I am still waiting for my check which will probably not come and be canceled and resent again.Review fromDavid G
Date: 07/01/2025
1 starIf I could leave 0 stars I would. Can’t imagine what it would be like to be a customer. One, that would mean I have next to nothing as far as income goes. Two, I would have to deal with useless people at this company. Person insured by Kemper hit my car (probably intoxicated) and not magically the car that hit me is off the plan. Of course they have no interest in paying despite their customer hitting me, oh and you think they might have told me that information a few days after the accident? Nope, they told me about a month after because my useless “adjustor” didn’t answer a single call or email right up until she magically had that information available. If this company went bankrupt I would rejoice. BBB needs to stop letting people pay for accreditation because A+ is the most incorrect letter grade for this company.Review fromMohammed M
Date: 06/30/2025
1 starVery bad insurance company stay away from them big scam companyReview fromGilbert T
Date: 06/24/2025
5 starsMy old carrier was exaggerating my renewal prices. I have been with kemper for 3 terms and my prices are reasonable. Also their customer service and claims department are great and proactive when it comes to questions about my policy.Review fromAshley G
Date: 06/23/2025
1 starAshley G
Date: 06/23/2025
I got into a car accident 4 months ago , the other driver was found responsible and he had kemper insurance. I submitted all the documents and pictures through their portal and they have not updated me . Ive called and left messages multiple times and I have yet to receive any response.
Kemper Corporation
Date: 06/24/2025
Hello ******,Thank you for taking the time to write a review about your experience. We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have. We have escalated your concerns for review, and someone will be in contact soon. ThanksReview fromBrian W
Date: 06/20/2025
1 starBrian W
Date: 06/20/2025
I purchased a commercial Auto Insurance policy from these guys June 16, 2025. The representative told me that she was federally file my policy with the *****. Four days later, I reached out to the *****, and they did not file the policy.I called Kemper, and a representative advised me that they in fact, do not file federal DOT and MC numbers. The representative connected me to an underwriter who seem like he wasnt interested in nothing that I said he said that he would listen to the conversation per recording that I have with the representative to decide if he wanted to give me a *********** with this company at your own risk I would highly suggest to go elsewhere!!!!!!Kemper Corporation
Date: 06/23/2025
Hello *****,Thank you for taking the time to write a review about your experience. We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have. We have escalated your concerns for review, and someone will be in contact soon. ThanksReview fromsteven k
Date: 06/20/2025
1 starsteven k
Date: 06/20/2025
They lie and scam and do not answer the phone. they will put you on hold and never call back.Kemper Corporation
Date: 06/23/2025
Hello ******,Thank you for taking the time to write a review about your experience. We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have. We have escalated your concerns for review, and someone will be in contact soon. Thanks!Review fromMaria R
Date: 06/13/2025
1 starMaria R
Date: 06/13/2025
Review Title: Unreachable, Unhelpful, and UnfairKemper Failed Us When It Mattered Most My experience with Kemper Auto Insurance has been extremely frustrating. While I purchased my policy through a broker in **********, I was told they couldn't help me once it came to handling claims. I was directed to contact the parent companyKemper, based in *******, **** handle a dispute regarding fault in an accident involving my family member.We received a letter giving us 30 days to appeal the decision, and I began reaching out immediatelyon April 25. But trying to get in touch with anyone at Kemper was a nightmare. I had to go through multiple automated phone menus before even reaching a live person. And once I did, the person usually couldnt help and would transfer me to someone elseoften to voicemail.I left multiple voicemails, emails, and phone calls during that 30-day period. Not one of my messages was returned. I even had a customer support associate send an email to my adjustor on my behalf. It wasnt until after the deadline passed that I finally spoke to someone. One adjuster told me it was outside the scope of his role. The other told me flat out that it was too late to appealeven though I had been trying to reach him and his manager the entire time.The most frustrating part? Were now stuck with increased premiumsin **********, one of the most expensive states to insure a vehiclebecause of a situation we were never even given a fair chance to contest.Kemper completely failed us. They were unresponsive, disorganized, and dismissive at a time when we needed real support. We followed all instructions, but they didnt. I do not feel protected by this company, and I absolutely do not recommend them to anyone who might ever need real help after an accident.Kemper Corporation
Date: 06/16/2025
Hello.. Thank you for taking the time to write a review about your experience. We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have. We have sent you an email and will await a response.Review fromTapuwa B
Date: 06/11/2025
1 starTapuwa B
Date: 06/11/2025
My experience with kemper auto has been no less than horrible. I am a bictim of an auto accident yet one month later I am being told they are reviewing liability for my accident in which the other party has already admitted fault. They are impossible to get a hold off as well as dragging their feet. I have a car so I can get to work and do the things I need to do to survive. It should not take a month for. The repair company to get authorization to fix my car. Their representative hung up on me moments after the accident when I called to report the crash. They take forever to reach out to me and worse yet did not care enough to accurately take down my information so their communications were not even going to the correct email address. I definitely do not recommend them as an insurer and feel sorry for you if you get hit by a driver with them as this will be your experience too.Kemper Corporation
Date: 06/16/2025
Hello Tapuwa. Thank you for taking the time to write a review about your experience. We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have. We would like to assist you further but are in need of further information. We have sent you an email and will await a response. Thanks.Review fromEarl K
Date: 05/31/2025
1 starEarl K
Date: 05/31/2025
I find it very hard to believe that a company with a net worth of 13 billion operating in ************ without a official license and NAIC number, for instance ***** originates from ***** but ends up all over the * S ?Kemper Corporation
Date: 06/03/2025
Hello ****,Thank you for taking the time to write a review about your experience. We have escalated your concerns for review, and someone will be in contact soon. Thanks!
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