Complaints
This profile includes complaints for Bankers Life's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 161 total complaints in the last 3 years.
- 56 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My mother had a life insurance policy with bankers and she passed away on march 8th. i notified them 3/26 that she was deceased and that the death certificate had been filed. the representative i spoke to made a note of her date of death and said that when i was ready to file the life insurance benefits claim as her beneficiary i could. I filed the claim in august and then received a check a number of weeks later for a small fraction of her policy. When i called the representative stated that my deceased mother hadn't paid her premium in april and may and that he policy lapse so i wasn't entitled to the full benefits. i never receieved a bill for her premium and was never told when i called to notify them that i had to continue paying it after she passed away. The representative told me there was nothing he could do that the policy lapsed after i had notified them that she passed and that all i was entitled to was a small fraction of the amount of her policy. My mother paid it on time the entire time she was living and i am entitled to the full benefit. Bankers is stealing my moms policy payout by saying that it lapsed after they were notified she passed. How is a dead person supposed to pay policy premiums?
Business Response
Date: 12/06/2023
December 6, 2023
RE: Bankers Conseco Life Insurance Company
Consumer: *************************;
Complaint ID Number: ********
To Whom It May ****************** are in receipt of correspondence dated November 22, 2023, regarding the consumer named above. Thank you for bringing this matter to our attention.
We have also received an inquiry from the ******** *********************** Services (*****) on behalf of the consumer. We will be responding directly to the ***** under separate cover.
We want to assure you of our continued commitment to provide our customer with the best possible service. If you have further questions or need additional assistance, please contact our *************************** at **************.
Sincerely,
***********************
Consumer Relations DepartmentInitial Complaint
Date:11/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My mother has a stay at home health policy, which she is entitled to care up to **** dollars per week. I pay the ***************** bankers life is supposed to reimburse me. I am short out of pocket $12,000 and I cant get any answers from them. They just keep shorting me money. Could somebody please look into it for me because I cant afford to pay these people anymore because bankers life wont pay me back. I really need your help Im broke.Business Response
Date: 12/14/2023
December 14, 2023
RE: Bankers Life and Casualty Insurance Company
Consumer: *****************
Complaint ID Number: ********
To Whom It May ****************** are in receipt of correspondence dated November 21, 2023 regarding the consumer named above. Thank you for bringing this matter to our attention.
We have reached out to the consumer to confirm that this matter is currently under review. Since we do not have authorization to release information to the Better Business Bureau, we will respond directly to the consumer once the review is complete.
We want to assure you of our continued commitment to provide our customers with the best possible service.If you have further questions or need additional assistance, please contact our *************************** at **************.
Sincerely,
***********************
Consumer ********************Customer Answer
Date: 12/21/2023
Complaint: 20896697
I am rejecting this response because:
I am still short ******** in repayment for my mothers home health care.from March of this year till now. Always a reason they cant send a check or they short me money. Every time I resend what they asked for they say they didnt get it so some of the paperwork you resend three or four different times.and still no money.They wont let you talk to anybody and Claims they send you overseas to *************** to talk to Ever answers the phone. And they just lie and tell you they dont know what youre talking about.
Policy # is 201.010,224 name on policy is ***************************** And I am her daughter and durable power of attorney and I am the one the bankers life has been dealing with my mother is 94
Sincerely,
*****************Business Response
Date: 01/04/2024
January 4, 2024
RE: Bankers Life and Casualty Insurance Company
Consumer: *****************
Complaint ID Number: ********
To Whom It May ****************** are in receipt of additional correspondence dated December 28, 2023 regarding the consumer named above. Thank you for bringing this matter to our attention.
Since we do not have authorization to release information to the Better Business Bureau, we have mailed a response to the consumer today.
We want to assure you of our continued commitment to providing our customers with the best possible service.If you have further questions or need additional assistance, please contact our *************************** at **************.
Sincerely,
***********************
Consumer ********************Initial Complaint
Date:11/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My policy should've started November 1, 2023. Wrote a void check date November 1, 2023 for $137.92 and should've been debit out of my account on November ******* but they debit my account for October and November payments on November 16, 2023 My monthly payments is $136.92 I'm overdraft on my bank account because this unauthorized payment. The bank charge me ***** overdraft. I called and had to cancel this policy and they telling me that they will mail me a refund check 15 to 30 days. This is craziness I retiree from EFT unit and I know they could return my money the same day.Business Response
Date: 12/12/2023
We are in receipt of correspondence dated November 17, 2023 regarding *****************************, ID #********. Thank you for bringing this matter to our attention. As we do not have HIPAA authorization on file to respond to the BBB, we will respond directly to the client regarding this matter.
Sincerely,
Consumer Relations DepartmentInitial Complaint
Date:10/26/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received NUMBEROUS calls for over a month from this company all different numbers so i cannot block them, and each time I tell them they have the wrong number and to remove me from their list. they said they can't do that and proceed to call me multiple times a day sometimes 3 times in a hour time period at one point, asking for someone and now they have resorted to sending me text messages. I have been nice but now at this point I feel harassed. There HAS to be a way to remove my number from this company if they continuously call the wrong number. I have even told them I am not interested in their product to get them to stop but they will not stop harassing me or taking no for an answer! I have already submitted a customer review on ********************. I am 30 years old and have no need for their service, and in the feature, I WILL NOT EVER USE THEM from this experience. If needed i can provide every number they have called me from andBusiness Response
Date: 11/10/2023
November 10, 2023
RE: Bankers Life and Casualty Insurance Company
Consumer: *****************************;
Complaint ID Number: ********
To Whom It May ****************** are in receipt of correspondence dated October 27, 2023, regarding the consumer named above. Thank you for bringing this matter to our attention.
We have contacted the consumer to confirm that she has been placed on our do not contact list.
We want to assure you of our continued commitment to providing our customers with the best possible service.If you have further questions or need additional assistance, please contact our *************************** at **************.
Sincerely,
***********************
Consumer Relations DepartmentCustomer Answer
Date: 11/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your call ***** and thank you BBB for your help!
Sincerely,
*******************************Initial Complaint
Date:10/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A request for an annuity death benefit payout for my brother and I who are the beneficiaries, was presented via email to the insurance agent, *************************** on 10/10, for my brother and on 10/16 for me. She informed me that this would be expedited for my brother because he needs the money to close on a home on 11/2. She said that it would take 4-5 days to cut the check for him. When I informed her that I would also like to cash out (after we had bounced around possibly leaving it with bankers life) she stopped communicating. I have sent several emails, text messages, and have attempted calling but no answer and VM is full. I found out this am that there is no rush for this thing, and that its a 3-4 week process. My brother had put down a non refundable deposit on his now home, and theirs will also cause financial problem for his seller who is due to close on a new home 11/2. When I checked with the company central number, my claim had not even yet bee filed as of today. We need this expedited and will file a suit for financial damages if this is not resolved by 10/28.Business Response
Date: 11/10/2023
In compliance with state and federal privacy laws, we are required to restrict access to information in our files and may not disclose such information to other individuals, except as authorized in writing or otherwise permitted by law. As we do not have an authorization on file to respond to the Better Business Bureau, we have contacted the complainant directly to resolve this matter.
Consumer Relations
Bankers Life and Casualty Company
Initial Complaint
Date:10/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is the email I sent them...Hello,I hope this email finds you well. First I would like to thank you for the opportunity that I had there. Second I would like to know why I didnt receive my 125% match to the deal that ********************************* and I had. I got the original deposit but nothing came through today (Fri the 13th). I would appreciate the situation to fixed asap. As I earned that pay and to not pay is NOT the right thing to do. Third, you must remove my social media from all sprinklr.You have blocked my access so I can not do this. Please take care of this promptly because I do not care for the abuse of my personal social-media. Refusing to pay the 125% and abusing my social media is not conducive of the way I would do business.I expect to hear from someone in the matter by end of business day Monday. I will be copying this and sending it to the corporate office as well.*************************Business Response
Date: 10/20/2023
October 20, 2023
RE: Bankers Life and Casualty Insurance Company
Customer: *************************
Complaint ID Number: ********
To Whom It May ****************** are in receipt of correspondence dated October 14, 2023, regarding the customer named above. Thank you for bringing this matter to our attention.
Since we do not have authorization to release information to the Better Business Bureau, we have mailed a response directly to the customer today.
We want to assure you of our continued commitment to provide our customer with the best possible service. If you have further questions or need additional assistance, please contact our *************************** at **************.
Sincerely,
***********************
Consumer ********************Initial Complaint
Date:10/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
10/09/2023 I contacted ********************* Unit Field Trainer - Insurance Sales Representative, Bankers Life and Casualty Company ****** contacted my elderly mother to set an appointment since Bankers life acquired her insurance company recently. I let ****** know that I would like to be at the meeting as well since I handle my mothers affairs since she is elderly and a widow. ****** said that he has an appointment with her and that I am "domineering" for wanting to be involved. This is a very concerning tactic used by those who want to take advantage of the elderly. I did cancel the appointment and my mother followed up with a cancellation as well. This company should not allow these tactics that I am concerned are taking advantage of the elderly.Business Response
Date: 10/25/2023
We are in receipt of correspondence dated October 11, 2023 regarding the mother of complainant *******************, ID #********. Thank you for bringing this matter to our attention. As we do not have HIPAA authorization on file to respond to the BBB or the complainant, we will respond directly to our client regarding this matter.
Sincerely,
Consumer Relations DepartmentInitial Complaint
Date:10/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was paying on i life policy in which the representative, ************************* stated that any time I desired to cancel I would get the monies returned die to the type of policy selected. After two plus years I received zero contact and zero policy updates thus I decided to cancel. I was informed that I would not be getting any monies refunded what so ever and they hung up the phone on me. The representative will not return my call after numerous attempts. I would appreciate a fair response as well as a refund as I was told by contacting the corporate office in *******. The local office stated I would get zero. Someone is not being honest and transparent.Business Response
Date: 10/06/2023
Bankers Life and Casualty Company
PO Box 1916
******, ** 46082-1916
October 6, 2023
Better Business Bureau of ******* & Northern ********
121 **************** Suite 2000
*******, ** 60611
RE: Bankers Life and Casualty Company
Consumer: *******************************
Complaint ID Number: ********
Dear Customer Relations Representative:
This letter is in response to the correspondence received in our office on October 2, 2023 regarding the above-referenced consumer. Thank you for allowing us the opportunity to address this matter.
In your correspondence you requested information regarding the above referenced complainant. In compliance with state and federal privacy laws, we are required to restrict access to information in our files and may not disclose policy specific information to other individuals.
As an overview for this product, Annual Reports generate providing a summary of the account/policy activity. Additionally, one should complete and submit the required Surrender form, if elect to cancel/surrender a policy. An attempt was made to speak directly with ******************* on the telephone number provided, however, on receiving his voicemail a message was left providing this information and further addressing his concerns.
We hope the information provided has been helpful. If you have further questions or need additional assistance, please contact our *************************** at **************.
Sincerely,
***********************
Sr. Consumer *******************************************Initial Complaint
Date:09/08/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a Final Expense Policy in July. The agent told me that since there only a few days left in July my payment wouldnt come out until September. July 25 I checked my bank account because that was my payday for my Social Security. The payment came out July 24 and caused me an overdraft fee. I called the automated number to cancel. I called the toll free number a few days later to check status. I was told it would be 15 to 25 days to process the refund and another 3-5 business days to mail out the check. I still have not received my refund.Business Response
Date: 09/14/2023
September 14, 2023
RE: Bankers Life and Casualty Insurance Company
Consumer: *******************
Complaint ID Number: ********
To Whom It May ****************** are in receipt of correspondence dated September 9, 2023 regarding the consumer named above. Thank you for bringing this matter to our attention.
Since we do not have authorization to release information to the Better Business Bureau, we have mailed a response directly to the consumer today confirming the requested transaction has been completed.
We want to assure you of our continued commitment to provide our customer with the best possible service. If you have further questions or need additional assistance, please contact our *************************** at **************.
Sincerely,
***********************
Consumer ********************Customer Answer
Date: 09/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:08/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Terrible company, my mother passed in January, the company received payment until may, they were contacted in February to update them on her death. They required an official certificate of death which was received in June due to an autopsy report. They sent the funds to lost funds. all necessary documents were submitted. It is august and I am still waiting and I have been calling and no answers.Business Response
Date: 09/07/2023
PO Box 1916
******, ** 46082-1916
September 7, 2023
BBB of ******* and Northern ********
************************************************************************************** 60601
RE: Bankers Life and Casualty Company
Complainant: ***************************
Case Number: 20507082
To BBB of ******* and Northern ********:
This letter is in response to your correspondence received regarding the above-referenced inquiry.Thank you for the opportunity to respond.
In compliance with state and federal privacy laws, we are required to restrict access to information in our files and may not disclose such information to other individuals, except as authorized in writing or otherwise permitted by law. As we do not have an authorization on file to respond to the Better Business Bureau, we have contacted **************** directly to confirm that this matter has been resolved.
We remain dedicated to providing the best possible service. If you have any additional questions or if we may be of further assistance to you, please feel free to contact our customer service department at **************.
Sincerely,
*****************************, ALMI ACS
Consumer Relations
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