Reviews
This profile includes reviews for Bankers Life's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 86 Customer Reviews
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Review fromLinda S
Date: 12/02/2024
1 starLinda S
Date: 12/02/2024
Bankers Life sent me a flyer offering to send a free ******** guide which I completed but did not include my phone number. today I received a phone call from ****** in *************, ** offering to meet with me but she refused to provide me with the free guide unless I met with her in person.
Bankers Life
Date: 12/03/2024
Hello *****, thank you for leaving a rating. We'll reach out via email to learn more about your experience and address any outstanding concerns. Thank you.Review fromDenene M
Date: 11/22/2024
1 starDenene M
Date: 11/22/2024
WORST CUSTOMER SERVICE EVER!!!!! Don't pay claims. Run from this company!Bankers Life
Date: 11/26/2024
Hello ******, we appreciate your feedback and allowing us the opportunity to address your concerns. We hope our recent communication has improved your experience. If you are satisfied with the service you received in relation to your review and would like to remove it, please email **************************************************** with your request for removal.Review fromMarquette B
Date: 10/27/2024
2 starsMarquette B
Date: 10/27/2024
The agents were very nice and I fell for it. A part of me thinks it was the lack of follow-up to my questions and communications that made all of this happen. Whatever the case, money was taken from my account and there seems to be no rush to get it back. The agent told me Id be refunded in ***** days - way too long, since they snatched money out of my account with no delay, but after approximately 13 days I called - it took 4 more days to get an answer! I was told the check was supposedly mailed THE DAY BEFORE I called the second time for an update - the day before!!!! After reading reviews showing returning money seems to be an issue with Bankers Life agents, I'm filing a complaint with my bank and have them deal with this. I may also change my banking information so that Bankers Life doesn't, accidentally, take any more money. I don't trust them, but I have a friend - whose retirement policy is free - who hasn't had an issue. Ill never do business with them again, and suggest anyone that does is VERY clear on what they're buying. The agents looked young, friendly, and caring don't buy it. Be careful!!!!Bankers Life
Date: 10/29/2024
Hello, thank you for leaving a rating. Wed like to learn more about your experience and address any outstanding concerns directly. We will reach out to you via email to get additional details and escalate to our team for handling. Thank you.Review fromKathern S
Date: 09/22/2024
1 starKathern S
Date: 09/22/2024
I have been paying for long term care for about 6 months. The agent I had gained new employment so I was told another agent would contact me. That never happened. I just had a thought to look Bankers Life up on BBB and found all these complaints. I have since canceled the policy.Bankers Life
Date: 09/24/2024
Hello *******, thank you for leaving a review; we are sorry to hear about this experience. We will share your feedback with the proper departments as an opportunity for our continued improvement. If you have any outstanding questions or concerns, please dont hesitate to email us at ************************************* and we'll have a team member contact you to address this directly.Review fromYvonne H
Date: 09/09/2024
1 starYvonne H
Date: 09/09/2024
As a previous consumer of this insurance carrier. This is a scheme and is targeting the elderly and disabled by using Colonial Penn commercials but being under the guise of Bankers Life. A company, that at one time use to have a great reputation. But these policies offered by Bankers are much more expensive than the 9.99 offered in their commercial a commercial aimed to get an audience of older adults. When they call you on the phone they will say. We have ************* products but when they offer the product during contract signing they switch the product offered with a Bankers product which is far more expensive. The client loses the policy and their money in months. It is a Bait and switch, with a twist. I called n found out they have two plans opened under my social and my card is still being charged today after I already canceled my plans and deleted my information. I called to speak to a manager the representative hung up on me and told he's not letting me speak to a manger. I got another representative and they said the manager would call back nobody ever called.Bankers Life
Date: 09/10/2024
Hi ******, we take these reviews seriously and would like to address this directly. We will contact you via email to gather additional details so that we can escalate for handling immediately. Thank you.Review fromNancy G
Date: 09/03/2024
1 starNancy G
Date: 09/03/2024
We were told that our policy was going up for 2024 so they gave us different options. We chose a new company in October of 23 and were told that we could start the new plan Dec 1. The new plan cost less so we decided to do that. When we asked if we had to do anything to cancel the current policy we were told "No, that will happen automatically, because you can't have 2 policies! Well that info was incorrect because no one cancelled the policy and we they automatically took the money out of my bank account for December so I ended up paying 2 different companies. I cancelled it as of 1/1/24, I have been trying to get reimbursed for 8 months with no help from our agent in *******, ** or the company itself. We showed proof of payment as requested and kept getting denied. Finally someone at the company told us that the payments were billed at the end of the month not the beginning so we were only entitled to December's payment not *********, and then finally today after speaking with maybe the 6th agent they informed me that they paid claims back in December. OK, well now I see why they didn't refund me if they paid claims but I have wasted so much time in the past 8 months and if my agent just looked into it back in February when I asked him too, this all could have been figured out without wasting so much of my time. I am very disappointed in the lack of customer care by my agent and thank god I realized they were double charging me when they did since my agent didn't properly cancel my policy in the first place. How many other senior citizens out there are getting double charged without knowing?Bankers Life
Date: 09/04/2024
Hello *****, thank you for leaving a rating. Wed like to learn more about your experience and address any outstanding concerns directly. We will reach out to you via email to get additional details and escalate to our team for handling. Thank you.Review fromAlbert H
Date: 08/29/2024
1 starAlbert H
Date: 08/29/2024
Why they don't give a physical policy? I want to be sure I'm covered.Bankers Life
Date: 09/04/2024
Hello ******, thank you for leaving a review. We'll reach out to you via email, to gather additional contact information, so that we can resolve this directly. Thank you!Bankers Life
Date: 09/10/2024
Hello ******, we appreciate your feedback and allowing us the opportunity to address your concerns. We hope our recent communication has improved your experience. If you are satisfied with the service you received in relation to your review and would like to remove it, please email **************************************************** with your request for removal.Review fromCarl M
Date: 08/28/2024
1 starCarl M
Date: 08/28/2024
I did a review and it was taken down in less than an hour I was lied to put off 3 months and then the claims **** found a way to s**** me out of my policy Don't Trust Them.Bankers Life
Date: 08/29/2024
Hello ****, we've been in contact with you regarding your complaint. If you need additional follow-up, please don't hesitate to email us at ************************************* Thank you.Review fromBarbara A
Date: 08/14/2024
1 starBarbara A
Date: 08/14/2024
This company is the worst. They came in my house under false pretense. They lied several times to me and pressured me into signing a contract, that I didn't want to sign. After several phone calls they finally send me my money back. They are scruples, going after older people who they ******* into signing a contract.Bankers Life
Date: 08/19/2024
Hello Barbara, thank you for leaving a rating. We’d like to learn more about your experience and address any outstanding concerns directly. We will reach out to you via email to get additional details and escalate to our team for handling. Thank you.Review fromAbigayle W
Date: 07/24/2024
1 starAbigayle W
Date: 07/24/2024
I am approaching 65 years old in a week. About 3 months ago *********************** and **** came to my home to help me get signed up for ********* at least that is what I thought. They also had me sign up for a new life insurance policy with Bankers Life. They convinced me to cancel my life insurance policy with Nationwide. We discussed the ******** Plan but not really in detail. After she left, she called back and asked me to reverse the payout for my Nationwide life insurance policy just in case my application for Bankers Life Insurance does not go through. I called Nationwide and asked them to reverse the cancellation of the policy, thank goodness I was able to reverse it. A few days later I received the letter from Bankers Life Insurance, declining my application for life insurance. As time went by, I did not hear from Ms. ***** The first of July I started getting a little concerned that I had not heard anything from ********. I called ******** and spoke to someone there and they confirmed that there was no application in the system for me for ********. I gave them my info and I received my ******** Card and some important information about my coverage. It dawned on me that Ms. **** did not come to my residence to help me enroll in ******** but only to sell me a Bankers Life Insurance Policy. Bankers Life has rubbed me the wrong way. I have no trust in them and their practices. I received a phone call today from **** with Bankers Life, wanting to come to my home and sit down with me to go over the supplemental insurance for ********. I told him I did not need him to come to my home, when I can call ******** myself and ask questions and get informed. I feel as if they are preying on elderly folks and that's just unethical. I still work a full-time job and I don't plan on retiring for another 3 years. I hope the next person reads this will be aware of life changing situations that can hinder the rest of your life.Bankers Life
Date: 07/26/2024
Hello ********, thank you for reaching out. We'll reach out via email to gather additional details, so that we can address your concerns directly.
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