Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people are crooks they lie cheat and steal they give you hope just a shatter it they tell you they're holding your money or settlement for this long The only when it comes to the time to give it to you to tell you they're going to keep 45% for longer for the same reason and then keep 98% of the of it so you'll never get on your feet and you're never going to get your money you have no explanation no reason but the same thing over and over a settlement that they're not supposed to take money out cuz they were paid separately they still take money out of individual settlements they are liars and thieves and you can't even mention how much you're getting or you get nothing so they got their little gag order so that they can steal from you their liars they're waiting for their people to die so they can keep all their money they hold their money for their own interests in their own sake why they make millions The other people die and sell short and live in their cars while they're just collecting collecting and collecting for on years won't give you a time frame when they're going to give you your 45% which is really 98% of the money they held which they never tell you that they tell you a little increments what you're losing and they tell you one thing and then all of a sudden it disappears so you have no proof like screenshot everything so they're liars don't believe a word they said don't use this lawyers firm for anything because they're only out for their selves why they're making millions you're living in your car Good luck to this awful awful company

  

  Business Response

  Date: 06/24/2025

  We understand Ms. ******** frustration and appreciate the opportunity to respond. Ms. ******* was offered and accepted a settlement as part of the ****** resolution program. In accordance with the terms of the settlement agreement and federal law, we are required to verify and resolve any medical liens before distributing the full settlement amount. This includes liens asserted by ******** and ********* which must be processed and reviewed before any remaining funds can be released.
  
  To avoid delaying all payments, we began issuing initial payments while holding back a portion of the funds in cases where liens may apply. Ms. ******** initial payment was issued as part of this process, and she was provided with her disbursement packet, which included an explanation of deductions, a breakdown of withholdings, and her signed acknowledgment. We have made multiple efforts to explain the lien resolution process and respond to her concerns. We remain available to speak with Ms. ******* should she have further questions, and we are committed to ensuring that any remaining funds are disbursed as soon as the lien process is complete.

• Initial Complaint

  Date:05/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Law firm claiming to represent me has satisfied desired communication for claim.Overcharging attorney fees with no articulated itemized description. **************** reluctance to help and faking disturbance in signal by altering his voice to act like there is a disturbance. **************** refusing to forward to an attorney in The firm. I am a disabled veteran and this company is predatory trying to take money that is owed to me

  

  Business Response

  Date: 06/04/2025

  We investigated Mr. ****** complaint and reached out to him by phone and email to discuss his concerns directly. We provided him with the total costs associated with his case and let him know that we would be happy to discuss a more detailed cost breakdown with him directly. To date, Mr. ***** has not yet signed his payment documents. We remain available to speak with him at his convenience.

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23304285
  
  I am rejecting this response because:

  The documents that the company provided do not obtain my signature. I never agreed to the payment of these fees.

  I have asked the legal firm repeatedly for their attorney numbers and they have refused to give them. The firm also failed to relinquish any case file pertaining to the work they claim to have done in this false litigation. I am also concerned for other veterans that this may be happening, to who are being cut short of expenses by **, for hearing damage caused by ear protection they knew was causing damage to ears. I am also planning to use the freedom of information act in junction with a veteran service officer, so we can find the other veterans this company has represented and write what has been wronged.

  No funds are accepted by the company for litigation against ***

  Ligation will be continued dependently.

  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 06/17/2025

  We understand that Mr. ***** continues to have concerns and appreciate the opportunity to respond. Our records show that Mr. ***** signed and submitted the relevant engagement documents, including his authorization for co-counsel involvement, through a verified DocuSign link associated with his email. We have provided him with copies of these documents and remain available to discuss any questions he may have. To date, he has declined offers to speak with our team by phone. We remain committed to transparency and are happy to continue this conversation directly should Mr. ***** wish to do so. 

  Customer Answer

  Date: 06/24/2025

   
  Complaint: 23304285
  
  I am rejecting this response because:
  

  Note: title of complaint was meant to say "unsatisfied" instead of "satisfied".

  I recall at one point in time the law firm wanted to convince me to accept the lowest possible settlement price, but I wasn't fully in favor of it. When I asked why they recommended this they said based on my case it would have been the best choice. You can see in the paperwork they provided that the signatures they provided do not match mine.

   When I was presented by the firm with their invoice I was confused about everything on it. 

  I should be noted when I asked the firm to provide my case file, they failed to do so and said that I did not have a case file. This would indicate that the could not have possibly assessed my position correctly and given the proper legal guidance to accept the lowest settlement outcome. 

  So in this argument, not only do we see that there is a mismatch in signatures but also that I did not meet with this firm in person ever and that they never had a Case file to represent me to begin with. This is unethical and if they're doing it to me they're doing it to other people. 

  They have yet to send me any attorney numbers. I don't even think they are attorneys.

  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 07/02/2025

  Our records reflect that Mr. ***** electronically signed the relevant engagement documents through a verified and secure DocuSign process associated with his email. We have made multiple efforts to contact Mr. ***** by phone and email to address his concerns, but he has declined to communicate with us directly and requested that all responses be made through the BBB.
  
  We have provided Mr. ***** with his case materials,including documentation related to his representation and settlement. If there is any additional information he believes is missing, we encourage him to reach out to us.
  
  Keller Postman is a licensed law firm, and our attorneys are in good standing with the appropriate bar associations. We remain committed to transparency and welcome further discussion if Mr. ***** chooses to re-engage. For reference, we can be reached at ********************************** or through our website, where attorney contact information is listed in the Team section.

• Initial Complaint

  Date:04/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has information for me to prove that I lived on camp *** **** at from one period of time to any other I don't remember that the exact dates I prove that cuz I was married to a Marine and now I had breast cancer in 2018 I had to have him back to me and I use radiation for for the cancer I qualified and everything now they're telling me I don't qualify when I try to contact them I hear nothing or they're saying will they change the qualifications will give me the paperwork to show that they changed the qualifications from the military because I don't trust them. I don't know how much the case was worth I put $100,000 it could be less but or it could be more but the machine wouldn't let me go through without putting something in there

  

  Business Response

  Date: 05/08/2025

  We reviewed Ms.************** ********* and understand her concerns. Our records show that we submitted her claim to the Navy under the Camp ******* Justice Act, and that claim is currently pending.

  The government is currently offering settlements to only a very narrow group of Camp ******* Justice Act claimants. To be eligible for a settlement offer under the current guidelines, claimants must meet specific criteria related to the duration and timing of their exposure on base and the nature of their medical diagnosis. Based on the information Ms. ************ has given us, her claim is not eligible for a settlement offer under the current guidelines.

  We understand this is frustrating for her, as it is for many claimants, but it is the result of a unilateral decision made by the federal governmentnot any action Keller Postman did or did not take. Her claim remains open and very well may be eligible for settlement at a later date.

   Our team remains available to speak with Ms. ************ to review her case in more detail and answer any questions she may have. One of our attorneys attempted to reach her by phone and left a voicemail. We encourage her to return the call so we can further assist.

  Customer Answer

  Date: 05/12/2025

   
  Complaint: 23263393
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ******-*****

• Initial Complaint

  Date:04/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dad passed away waiting on his settlement. Before he passed he added me to his claim and they assured him there would be no issues since my dad passed I submitted all paperwork they requested and said would be few weeks its going on almost two months since my dad passed and still they email and text his phone when they know he has passed away its been nothing but problems trying to see whats going on with his settlement

  

  Business Response

  Date: 05/08/2025

  We extend our condolences to Mr. ***** and his family on the passing of his father. After reviewing this matter, we can confirm that our team has updated the claim to reflect Mr. ***** as the representative moving forward.
  We also addressed the issue with the client portal, which has now been corrected by the settlement administrator. Additionally, we have ensured that all future communications will go to Mr. ***** and not to his late father.
  Our team attempted to contact Mr. ***** by phone but was unable to reach him and received a message that the number was incorrect. We welcome Mr. ***** to contact us directly at his convenience so we can answer any remaining questions and provide support throughout the remainder of the settlement process.

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was a settlement that I was supposed to receive back in August of 2024. I provided both my ******, debit card, and home information to this company. They have not provided any assistance, and now saying there is no way to contact someone via phone. The settlement was for 77 original then *****. This is a BuzzFeed settlement for information being exposed, and here it is my information is being exposed.

  

  Business Response

  Date: 04/18/2025

  We investigated Ms. ******* complaint and confirmed that she selected ****** as her method of payment for the BuzzFeed settlement. According to the settlement administrator, a payment of $80.65 was issued on August 30, 2024, and marked as completed. After Ms. ****** contacted us to report that she had not received the funds, we provided her with the payment confirmation and discussed the issue with her directly. Ms. ****** indicated that ****** flagged the transaction and, as a result, she never received the funds. We are currently working with the settlement administrator to confirm whether the payment was returned and if a paper check was subsequently issued. We remain in active communication with Ms. ****** and are committed to resolving this matter as quickly as possible.

  Customer Answer

  Date: 05/13/2025

   
  Complaint: 23077140
  
  I am rejecting this response because: I assume the company would continue to help, but it seems once the case was closed they began giving me the run around again. I would like for this case to be reopened, as they are not trying to help at all, just save face seems like. Here is my case id: 23077140, as well as proof they are not trying anymore just giving the run around.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 05/22/2025

  We appreciate Ms. ****** following up with her concerns. After investigating the matter, we confirmed that the original $80.65 settlement payment was issued via ****** on August *******. However, it appears that the payment was never accepted or received. To resolve the issue, our team confirmed Ms. ******* current mailing address and is working with our internal team to issue a replacement check directly. We have communicated this to Ms. ****** and advised her to watch for the payment in the mail. Should she have any further questions or need additional assistance, she is welcome to reach out directly.

  Customer Answer

  Date: 06/02/2025

  Better Business Bureau:
  
  The issue has been resolved! Thank you so much for all your patience with me through this situation. Thank you.

  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The law firm took out their fees without disclosing at the beginning of agreement. I get a 1099 owing for their portion of taxes, meaning that they are not paying any tax on my case and I am this was never told to me.

  

  Business Response

  Date: 02/12/2025

  We appreciate the opportunity to address this clients concerns. When the client retained our firm to pursue her claims, she signed a retention agreement that explained our fees in detail. However, when this claim reached settlement, we significantly discounted our fee so that our client could put more money in her pocket. The exact breakdown of our fees, the costs, and the net amount to the client was disclosed to the client in the settlement release she signed. Under the law, the settlement administrator is required to issue a 1099 with the gross settlement amount, before the deduction of costs and fees. Keller Postman pays taxes in accordance with the law. We are not a tax firm, and we encourage our clients to discuss their potential tax liability with a tax professional.

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Relentless harassment. I made a single inquiry online very briefly and they have been constantly calling me countless times a day every single day without fail for weeks on end including weekends and holidays! They were repeatedly asked to stop yet continue to call nonstop

  

  Business Response

  Date: 01/10/2025

  We regret the inconvenience caused to Mr. * due to the frequent communication attempts from our team. After reviewing our call logs and the details provided by Mr. *, it appears there was a misunderstanding during our interactions. We have taken immediate action to adjust our records and have ceased all further communication to ensure no additional calls are made. Our intention is to maintain respectful and considerate communication with all inquiries.

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Could not login to a website to sign a ****** settlement. Contracted ** services about it over 3 months ago. It still no fixed. Dead line is December 22th to sign it. Somehow my SS# is incorrect???how. But after reading some of the comments, Im not the only one with this problem. I used OTC ****** in the early to mid 90s. Developed colitis, lump in my right breast, many brain scans, and prostate cancer (PSA levels are still registering) I was prescribed ******. And in ******* I was prescribed RanitidineWHAT!!!!!!! I wasnt sure about filing a complaint after reading Keller Postman, & The Better Business Bureau response on other people issues. But I guess Keller Postman can do no wrong. According to all the ****** lawsuits payment settlements that I read. I should be in teir 1 or 2. ( the highest).

  

  Business Response

  Date: 12/19/2024

  Upon reviewing Mr. ********** case, Keller Postman identified an error with the Social Security Number (SSN) listed in their records. The firm has corrected this error and restored access to the portal, ensuring that Mr. ******** can proceed with accepting his settlement offer before the approaching deadline. Keller Postman appreciates ************* patience and cooperation as it worked to resolve this issue and assures him that he should now be able to log into the portal without difficulty. If he encounters any further issues or has additional questions, he is encouraged to contact the firm directly at ************** or by replying to the email provided. Keller Postman remains committed to achieving the best possible outcome for its clients and is here to support them every step of the way.

  Customer Answer

  Date: 12/27/2024

   
  Complaint: 22645079
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** ********

  Customer Answer

  Date: 12/30/2024

  They fixed the issue weeks ago. Havent heard from them since.   Waiting to be paid.  It said it could take up to 8 months to get paid.  WHY.  They got the 140 million from the lawsuit. Is it in ******* account collecting interest   Maybe someone should check in on that.  Its not KP money until we pay them 

  

  Business Response

  Date: 01/10/2025

  Dear Mr. ********* We are grateful for your patience and understanding as we worked through the issues you encountered with your ****** settlement claim. We recognize the importance of resolving these matters swiftly and accurately, especially given the deadlines involved. Regarding your concern about the payment timeline, please be assured that the settlement funds are not held by Keller Postman but are managed and distributed by a court-appointed administrator. This process, as stipulated by the settlement agreement and overseen by the court, ensures that all parties are treated fairly and that funds are allocated correctly among claimants. The timeline for payment can vary due to several factors, including the verification of claimant information and the legal requirements that must be met before funds are released. This thorough process is in place to ensure that all settlements are handled with the utmost integrity and accuracy. We understand your concerns about the duration of this process and want to reassure you that it is a standard procedure designed to protect all involved parties. Your settlement is being processed as efficiently as possible within the constraints of legal and administrative requirements. If you have any further questions or if there is anything more, we can do to assist you during this time, please do not hesitate to reach out.

  Customer Answer

  Date: 01/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   SORRY!!!!
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They took me on as a client for the Pandora ****** At first everything was going good, then they blocked me or changed their e-mail address. I can no longer contact them or update my information. I am told they also got my phone out. I'm not sure what that fully means, but as I was scrolling through my history you can see what they were interested in. The same names kept coming up regularly. Ca. State lottery along with some other organizations. My phone was in possession of the local ***************** and I think they may have handed it over to Keller and Postman. Please help thank you kindly.

  

  Business Response

  Date: 12/17/2024

  We have investigated Ms. ****** complaint. According to our investigation, we have not changed our email address or taken any measures to block Ms. ****** calls. We do not represent Ms. ***** in connection with any matter involving a lottery or lottery funds, nor have we received anything belonging to her from the police. 
  
  We have contacted Ms. ***** to offer her assistance in updating her information for her ******* claim and to answer any other questions she may have.  

• Initial Complaint

  Date:11/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never received my settlement amount to my bank account, I put in a complaint and waited and never heard back from anyone, I then received a email saying that my inquiry was being closed but the money was never sent to my bank account.

  

  Business Response

  Date: 12/02/2024

  Our records show that ************ retained our firm to pursue an individual consumer fraud arbitration against ********. We successfully resolved her claim, and according to the settlement administrator, her settlement payment was deposited by ACH direct deposit on September 1, 2022, into the bank account she designated. 
  
  Ms. ********* reached out to us in 2023 to obtain details about her settlement payment. We requested that the settlement administrator conduct an ACH trace of the deposit, and we provided that information to Ms. ********* on May 18, 2023. She has not contacted our firm since then, and we concluded our representation of her.
  
  It appears that the document she attached to the complaint pertains to a separate settlement between Intuit and state Attorney Generals and is unrelated to our representation of Ms. ********** Ms. ********* will need to contact the appropriate party for information about that settlement payment.