Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  same old story which appears to be modus operandi for Home Chef.im surprised Kroger allows such practices.First the bait and switch. ******** ad lists meals for under $5.When finally getting to menu, meals are in excess of ten dollars and subject to a minimum!Canceled according to instructions with no order placed.i was charged a recurring $51.43 via Psypsl, which Paypal readily refunded.

  

  Business Response

  Date: 01/16/2024

  Hi there! We are glad to hear you received a refund for your unwanted order. In the future, to avoid signing up for the subscription and make sure you are ready to place an order, you may access our menu at homechef.com/menu.

• Initial Complaint

  Date:11/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Home Chef 9 days ago & then immediately canceled my account (also 9 days ago) after reading multiple bad reviews about this company & the fact that they don't practice ethical account management. I read that the don't actually cancel customer accounts & just keep billing the customer. They did just this! Ignoring my canceled account. My account has been canceled for 9 days. They just shipped food out to me today. I DID NOT AUTHORIZE THIS CHARGE & demand that my account be permanently deleted from their system.

  

  Business Response

  Date: 11/30/2023

  Hi there, we apologize for any confusion. An account needs to be paused after our order finalization deadline of Friday at Noon CST to avoid any additional orders processing. Please contact our support team at ********************************** for assistance in managing your account. 

• Initial Complaint

  Date:11/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased $117 for a thanksgiving dinner last Thursday and they NEVER shipped it. They stole from me and had no intention of delivering the product or informing me it wouldnt arrive. When I contacted them they refused to put the money back on my debit card. They are liars and thieves.

  

  Business Response

  Date: 11/21/2023

  Hi there,

  Thanksgiving Menu orders are scheduled to ship this week. If you have an order that has not arrived by the intended delivery date, please contact our support team at ********************************** so we can take a further look.

• Initial Complaint

  Date:11/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a meal kit delivery that was supposed to be delivered on October 30. It never came and was delayed until October 31 because they said delivery was in successful. This is a lie as I was home all day. I also have a ring camera. nobody called from my gate attempting to access my home. The next day my tracking showed my order was delivered and I had not received it. The pic Sent as proof was from a location Im not familiar with at the wrong address. I reached out to the courier directly and they told me they could not have it redelivered and to contact the company. I asked ***** from home chef do you have my order delivered again or to give me a full refund of my box as I immediately canceled my subscription. I was told that I should go search for the missing box myself and was passive aggressively apologized for that the box got delivered nearby. I was told I could receive a credit on my account and then received no further communication. Im filing this complaint so that I will get a full refund of the order and I paid for and did not receive. A credit is not sufficient as I refuse to attempt to use a service that cant deliver their product and then wont replace it.

  

  Business Response

  Date: 11/09/2023

  Hi there, we are sorry to hear about this misdelivered box! We are always happy to issue refunds rather than credits when a box is payed in full. Please contact our team at ******************************** for further assistance.

• Initial Complaint

  Date:11/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received very poor service four weeks in a row. Ths last time they sent the wrong meal. I asked for a credit, email them 3 times over 12 days. No response. So, I wrote and asked them to remove my account completely, including my credit card, address, order history from their records. Instead, they paused my account. I do not want them to have my account info on file. 1. I want my account completely removed (not paused)N 2. I want my money back for the shrimp mail I did not receive on Oct. 20, 2023, which cost $22.84.

  

  Business Response

  Date: 11/09/2023

  Hi there, we are sorry to hear about this. In order to remove your information from our system and request a refund, please contact our support team at ********************************** or by phone at ************. 

  Customer Answer

  Date: 11/09/2023

   
  Complaint: 20817891
  
  I am rejecting this response because I ALREADY contacted your support team numerous times without any response. Please 1. give me a refund for the two meals (One meal I never received and a second meal gave me food poisoning and I had to throw it out) and 1. completely remove my account. If you do not do these actions within seven days, I will have to take my medical record (I had food poisoning) and my many unresponded to messages and consult an attorney for civil damages. Please see ************* consumer protection laws for guidance. ***************************************************************************
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 11/10/2023

  Hi there, we are unable to take any actions on this platform. Please reach out to our support team at ************ and ask to speak with a manager for further assistance. Thank you.

• Initial Complaint

  Date:10/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were inquiring about Home Chef meal delivery service and signed up on 10/10. You cannot preview the food before signing up. We immediately saw that the food was not a good option for a family and canceled the subscription three days before the deadline each Friday. I have provided screenshots of them saying we weren't charged and had zero orders, but we were charged $77.83 Date of Transaction: 10/13/2023 Date of cancellation: 10/10/2023

  

  Business Response

  Date: 10/17/2023

  Hi there, we are sorry for any confusion--you can access our menu at any time at homechef.com/menu. As we are a subscription service, your first order is charged upon sign-up. Please contact our team at ********************************** or by phone at ************ and we would be happy to take a look.

• Initial Complaint

  Date:10/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recipe for teriyaki salmon rice bowl did not include Ginger, green onions, and chile seasoning.

  

  Business Response

  Date: 10/12/2023

  Hi there! We are so sorry to hear about the missing ingredients in your order! We would be happy to help with this--please contact our support team at ********************************** or by phone at ************. Thanks!

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to look at Home Chef's menu to see if I wanted to order but they have you create an account to do that. I did. I did not like the menus so immediately canceled my account all within 30 minutes. Today I get an email that I have meals on the way to be delivered today and they have charged my account $40.96. I did not order these meals and I want a refund!

  

  Business Response

  Date: 10/11/2023

  Hi there, we apologize for any confusion. As stated at sign up, since we are a subscription service, your first order is scheduled automatically when you click Sign Up and Select Meals and pay for your product. Please contact our support team at ********************************** to receive assistance with this.

• Initial Complaint

  Date:10/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the conversation AGENT **************** Thanks for your patience while I'm assisting multiple customers! I'll respond more fully in a minute. ******************************, I do apologize for the confusion here. Your account is active, which is why that order was issued. Since we are a subscription based service, unless you skip a week or close the account that order will automatically be sent out. ****: I was setting up an account with your company only and decided to wait to make a decision on what I was going to order, then I noticed that my bank account had been charged. Not ok! I want the funds returned to me at once. **************** We are a subscription based service, that is what you agreed to when you signed up. I closed the account for you and issued a 50% refund, which will take **** business days to post to the original method of payment. No ma'am. I don't want your food. I want the funds returned to me in it entirety. **************** Unfortunately since you signed up for the account and agreed to the terms, the only thing I can do is issue the 50% refund and cancel the account for you. I can't stop that order from arriving, so please enjoy, share, or donate that box. ****: This is not something that I agreed to. All I did was set up my account so that in the future I would be able to easily pick my meals. I never did that. I'm gluten-free. **************** It is in the terms and agreements when you complete the account. ****: This is a very Sneaky way to do business. I will be forced to post this already copied conversation on several platforms for thousands to see if I do not get a refund in total. I suggest that you speak with your supervisor before making an error in customer relations. Trust. **************** If you'd like to speak with a manager you will need to give us a call at ************ ******************'m closing this chat. If you have any other questions, please send us a message at *********************************** Have a great day! BOT: Feel free to chat back in if you need help with anything

  

  Business Response

  Date: 10/11/2023

  Hi there--we apologize for any confusion. Since we are a subscription based service, unless you skip a week or close the account, an order will automatically be sent out. We are unable to issue full refunds for orders that are successfully processed. Please contact our team at ************ should you have any additional questions.

  Customer Answer

  Date: 10/13/2023

   
  Complaint: 20714751
  
  I am rejecting this response because: I was told that I would indeed receive a full refund due to the fact that 1. I didn't order anything from you 2. I'm gluten-free and your company simply assumed the sale and sent me some random food that I couldn't eat if I wanted to. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 10/17/2023

  Hi there, if you were offered a full refund, please contact our support team at ******************************** or by phone at ************ and an agent would be happy to reference your previous conversations and help further. Thank you!

  Customer Answer

  Date: 10/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Home Chef because I got a promotional special from another site. When I went to checkout for my first order, after having surrendered personal info and a credit card #, I discovered that the promotion that had lured me in was bogus. Specifically: 18 free meals was changed to 50% off. When I asked that my information be purged, they stopped communicating with me. It's a bait and switch scam.

  

  Business Response

  Date: 10/09/2023

  Hi there, we are sorry to hear that your intended promotion was not correctly applied. Our team would be happy to help further--please contact us at ***********************************