Reviews
This profile includes reviews for VillageMD's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 65 Customer Reviews
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Review fromcharles h
Date: 12/18/2024
1 starcharles h
Date: 12/18/2024
Village Medical: Good luck with the Exclusive answering service stright from overseas, English is not their primary language and they hang up on you if you ask for english speaking people or to get transferred.... my **s have a good sence of humor too! like i cannot move my neck either he said... i find out later my neck was fused! no guidance from my ** on this one.. but it sure was funny i meen wouldnt you like to find that out from a Rumatology ** and NOT your ************ Doctor ? wouldnt you **** your ** at village med to tell you " i dont know why you dont go back to your other doctor " YOU CANNOT MAKE THIS UP... THANKS GUYS
VillageMD
Date: 12/23/2024
Hi - Thank you for your review. We appreciate your feedback and aim to be available to all of our patients in a timely way and with convenience. Our team would like to reach out to learn more. Please let us know how we can reach you by contacting our *********** team at callcenter-********************************** and include the location you tried to reach us at. Thank you.Review fromDeborah B
Date: 12/04/2024
1 starDeborah B
Date: 12/04/2024
I had my annual physical with them and it is covered 100% by my ******** including labs. I am still receiving a bill of $504 for labs. Apparently the lab they used was a lab not listed as covered here under my ********. Aren't the medical staff supposed to bill the CORRECT lab? Aren't they supposed to make sure the lab they use is covered under MY plan?? I have contacted the lab they used and they keep billing me and threatening me. I can't and won't pay this. I am now telling them to bill Village Medical. This was a huge mistake on their part. Switching to a new plan.VillageMD
Date: 12/23/2024
Hi - We appreciate your feedback, and we always strive to exceed your expectations. We would like to learn more about your visit to continue our commitment to service excellence. Our ****************** can assist you further. Please feel free to contact our team at ************ or ******************************** and be sure to mention the location you received service from. Thank you.Review fromJen W
Date: 11/19/2024
1 starJen W
Date: 11/19/2024
Village medical on a whole is a disaster and a disgrace. I absolutely loved my primary care doctor's office, until Village medical took over. It is clear that village medical's top priority is getting patients in and out, booking as many patients as possible, and solely making money. They do not care about good doctor/patient relationships. I had a very good relationship with my doctor's office prior to them taking over. It's almost impossible to get an appointment now with our *** for myself or my kids. They asked me to go to a different office, in a different city. If I wanted to have just some random doctor constantly, I would just go to an urgent care. My experience has been very poor since they took over, and I would not recommend choosing an office that is owned or managed by village medical.VillageMD
Date: 12/23/2024
Hi - Thank you for your review. We appreciate your feedback as it is our goal to serve our patients with excellence. Our team would like to learn more about your visit. Please let us know how we can reach you by contacting the Village Medical clinical support manager at ********************************************************** and note the Village Medical location where you received services from us in the subject line. Thank you.Review fromHector A
Date: 11/13/2024
1 starHector A
Date: 11/13/2024
I came here to see Dr. ****** ****** for a yearly physical, I explain my self very well that I was there just for the physical and nothing else, cause I did not wanted to get en extra bill like the previous year.Same day of my visit Dr ****** subscribed me *********, base on analysis I had a year ago.Cause that Im getting a bill of $147.I disputed twice and had no success,I got robed again, from Medical village , I will never come back to this palace.Billing is and the Doctor are terrible.VillageMD
Date: 12/23/2024
Hi - We appreciate your feedback, and we always strive to exceed your expectations. We would like to learn more about your visit to continue our commitment to service excellence. Our ****************** can assist you further. Please feel free to contact our team at ************ or ******************************** and be sure to mention the location you received service from. Thank you.Review fromMelissa E
Date: 11/12/2024
1 starMelissa E
Date: 11/12/2024
RUN AWAY... DON'T go here!! Nearly IMPOSSIBLE to get some one on the phone to schedule appointment or for assistance in getting refills that pharmacy says has sent requess. Takes days and multiple calls. Then put on hold ***** minutes and receptionist is of ZERO help. No one returns calls or reply to medication requests. They DON'T answer refill requests from pharmacy for an existing patient. It should NOT be this hard for a patient to get medicine or an appointment!!VillageMD
Date: 12/23/2024
Hi - Thank you for your review. We appreciate your feedback and aim to be available to all of our patients in a timely way and with convenience. Our team would like to reach out to learn more. Please let us know how we can reach you by contacting our *********** team at callcenter-********************************** and include the location you tried to reach us at. Thank you.Review fromMichael M
Date: 10/29/2024
1 starMichael M
Date: 10/29/2024
I went to Village Medical because my Blood pressure was high and i needed to start Blood pressure medication. I was there 15 minutes and they took my blood pressure and asked some questions. The service was fine but it was the billing that was an issue. When i checked out i received a bill that said it was for all services provided today. I paid the $120 in full and in cash. A few days later I got an email saying that I needed to pay my bill. Another $125 was added on with no explanation. When you call you cannot speak with the local office that you went to about the bill. You are transferred overseas to someone that barely speaks English. When you call there is even an option to select if you are an attorney which is a big red flag. What ************* has this as an option when you call. They refuse to remove the additonal $125 and have no explanation for it to this day.VillageMD
Date: 12/23/2024
Hi - We appreciate your feedback, and we always strive to exceed your expectations. We would like to learn more about your visit to continue our commitment to service excellence. Our ****************** can assist you further. Please feel free to contact our team at ************ or ******************************** and be sure to mention the location you received service from. Thank you.Review fromVincent P
Date: 10/26/2024
1 star****** ****** is a disgrace to the medical profession. I scheduled an appointment on 10/24, but instead of helping me, ****** kicked me out of his office, physically threatened me, and then said he would call the police if I didn't leave.Review fromCynthia M
Date: 09/30/2024
1 starCynthia M
Date: 09/30/2024
I had one visit to the ******** location and received my bill which double charged my copay. I called and emailed Village Medical and my insurance. I also spoke directly to their billing department a couple of times. No one knew what was going on. I went in for my second visit, at the same location, and the ladies at the front desk said I was double charged because I asked about something to the Nurse Practitioner that was equivilent to two appointments. They said they would take care of the double charge. I jokingly asked if I would also get double charged for the second appointment. We all laughed and they said no. A few months later I was looking through my patient portal and discovered that I have been double charged for both appointments. Even though I paid my copay both times, I now still have a balance of two extra copays. Where is it written what can or cannot be asked about in a medical visit? I called to cancel my third appointment and the associate said to wait until they tried to bill my insurance again. I've only had two visits. My insurance isn't going to pay for 4 visits. Being double charged the first time could have only been an oversight or a mistake. Being double charged twice is a pattern. I will be double charged anytime I visit this office. I would have been a lifelong patient but I'm now looking for another medical practice to trust because I don't recommend Village Medical.VillageMD
Date: 12/23/2024
Hi - We appreciate your feedback, and we always strive to exceed your expectations. We would like to learn more about your visit to continue our commitment to service excellence. Our ****************** can assist you further. Please feel free to contact our team at ************ or ******************************** and be sure to mention the location you received service from. Thank you.Review fromSam W
Date: 09/30/2024
1 starSam W
Date: 09/30/2024
I had an appointment on Friday morning at 11am to get my medication refilled. They demanded my payment immediately to see a doctor. I never got to see a doctor only a nurse practitioner, which is not able to sign off on my medication refill. It is now Monday at 11:30 AM. I still have not got my medication refilled. I have been out since Friday.VillageMD
Date: 12/23/2024
Hi - Thank you for your review. We appreciate your feedback as it is our goal to serve our patients with excellence. Our team would like to learn more about your visit. Please let us know how we can reach you by contacting the Village Medical clinical support manager at ********************************************************** and note the Village Medical location where you received services from us in the subject line. Thank you.Review fromChris D
Date: 09/09/2024
1 starChris D
Date: 09/09/2024
All I wanted was a at home sleep apnea monitor, easy right. OH NO! I had to get an appointment ( took weeks) and waste my time so they could weigh me and take my blood pressure and ask a few questions to get the prescription. Then I had to wait for a call from the sleep *** So I get a call from a hospice *** That doesnt even deal with sleep studies. ( I call VM HQ .. they still havent called me back)So they call VM to tell them their referral is in error. Then I get a call from a sleep *** They get my info and will get back to me. I call them days later to see progress.. they say we are waiting on VM for more info. You would think Im trying to get hard narcotics from VM. Do sleep monitors have hard drugs in them? I should have never had to go in, it should have been done over the phone This should be so simple but its a nightmare on village medical street!And its still not resolved!Incompetence, incompetence, incompetence!I shudder to think if I had something more urgent going on.VillageMD
Date: 09/10/2024
Hi - Thank you for your review. We appreciate your feedback, and we always strive to exceed your
expectations. Our Patient Relations Team would appreciate the opportunity to learn more. Please
contact our team and include the location you visited at ************ or via email at patient-
************************************. Thank you
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