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Business Profile

Online Retailer

Normest

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 125 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The wallet is 8 months old and falling apart at every seam.

  • Initial Complaint

    Date:05/16/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company Normest claims their product has a guarantee on their products they sell. My complaint is I contacted Normest customer service to express that the product I purchased online with this company had poor quality and the product failed within the first 2-3 weeks of using the product which was a wallet. The sewed seams ripped apart. I wanted a refund for the unreliable product. The quality was not there. The company has not responded to my claim which was submitted around February 2024. I purchased this product in January 2024. It is now ******* still havent had anyone contact me. I tried finding a number for this company to contact them directly but I cant find a legit customer service support number. The order # is N22-196556. Please help resolving this issue. Thank you. Respectfully,******************* ************

  • Initial Complaint

    Date:02/19/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a wallet from Normest for my husband on 12/23/23. I received the order on 1/4/24. The item does not work as well as expected and my husband wants to try a different design. I have made several attempts (at least 5 starting on 1/5/24)) to contact customer service to exchange the item we got. At this point 2/19/24 I have received absolutely no communication in return from Normest and just want my money back.

  • Initial Complaint

    Date:02/12/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a wallet from Normest last December. Did not like the product. Tried many times over three months to start a return- contacted them by email - left messages on email- never got a response, They provide no phone number.From other complaints on the web, I see that many other customers have had the same issue-I believe this company is a scam.NORMEST ORDER N22-189904 *****************

  • Initial Complaint

    Date:02/05/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a leather wallet w/an air tag holder for my son on Dec 25th, 2023. The online site normest-store.com looked very legitimate, had great reviews and clearly stated Easy returns or exchanges. We received the walled on Jan 6th and it looked like plastic instead of leather and had a yellow appearance instead of nice leather like portrayed on the website. I immediately began the process to return the item, but there is no way to do it on line. It stated that it might take up to 2 weeks for the status to change to delivered so I emailed a couple of times, did an on line review, etc and Im still unable to reach them or find any link which actually leads to a successful return. The order # is N22-193821. Unfortunately, I made an account under my email bc that was a necessary step for a return. The tracking number is ********************************************************************************

  • Initial Complaint

    Date:02/04/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received the wallet that I ordered. It is a flimsy product, not as advertised or pictured and not worth the money I spent. So I emailed the company (numerous times) and as of this date have not received a response. I want to return the product and get a refund. There is no phone number on the website and the email cannot be traced.

  • Initial Complaint

    Date:02/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/17/23 I purchased a wallet as a Christmas gift for my husband from Normest. Their website says money back guarantee within 45 days. My husband did not like the wallet. I have tried 4 times to contact them through the appropriate channels on their website. No one has ever replied . Their instructions for a refund are in accurate.

  • Initial Complaint

    Date:02/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Companies involved are Normest and Afterpay regarding a return.Been reaching out to both since 1/9/24 via email. Either company does NOT have a customer service phone #.No response from **********************. Some responses from Afterpay but refer one back to Normest.Numerous customers per Trustpilot are unable to return items as advertised as Hassle-Free Returns on Normest website.Product did not include return information. Unable to get RMA and return address from the Normest website or from their customer support.

  • Initial Complaint

    Date:01/24/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a wallet as a Christmas gift for my husband from Normest. Their website says money back guarantee within 45 days. My husband did not like the wallet. I have tried 3 times to contact them through the appropriate channels on their website. No one has ever replied .

  • Initial Complaint

    Date:01/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase on Dec 15, 2023 in the amount of $451.54 for gifts for my 4 adult children for Christmas. The items came in a timely manner and I was very happy about that. To my dismay, 3 of my children did not want their gifts of wallet and keychain. So I went on to the Normest website to see how to process a return. The directions on the site are very vague and don't really explain actually how to start the process. I emailed them, via the online form, to request the return on Dec 27, 2023. Since it is an online form, the customer has no confirmation or proof of contact. There was no email to state they received my inquiry or anything. The company website states they have a 45 day return policy, but how can one prove they requested any such return with no verification? This is now Jan 22, **** and have not heard back from the company at all!! I am very disappointed and I don't have $450 to throw down the drain.

Normest is NOT a BBB Accredited Business.

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