Reviews
This profile includes reviews for SpotHero's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 200 Customer Reviews
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Review fromThomas P
Date: 02/22/2023
1 starThomas P
Date: 02/22/2023
I bought a monthly subscription through this company for February 2023. They were unable to give me access day one, I was told I need to wait ***** business hours to gain access. When access wasnt granted in that time an associate said they would cover costs for parking for 24 hours and I should have access in the 24 hour period, even though it was a Friday it wouldnt be a problem. The associate emailed me, and I replied with the receipts. When the 24 was over and I still didnt have access, I called, and they told me they couldnt do anything until Monday. That would have meant 6 days without access. I asked for a refund for my monthly subscription and was told I would get a call on that Monday the 6th when it was approved. I received no call, and when I called back Tuesday the 7th, they told me I needed to wait ***** business hours for the refund to process. I called back Friday the 10th, when I got a email saying I would be charged for the monthly subscription for the next month. I canceled the subscription and I was given another case number, resubmitted the receipts for where I paid out of pocket. They could give me no timetable when the refund would go through. I called the following Thursday February 16th and they finally refunded my money for the monthly parking, but not the out of pocket amount for the 24 hours they said they would cover. They said I should check back in ***** hours. When I called back, I was told because the monthly money was refunded, I hadnt spent money with the company and I wasnt going to see the money I was promised.They were vague and gave false info the whole time. Would not recommend. If you have the option, do not use this company.
SpotHero
Date: 04/05/2023
Thanks for taking the time to leave this review. We are so sorry for the trouble that you experienced with your monthly reservation. This is the last thing we want to have happen to any of our customers. If you have any additional feedback, don't hesitate to reach out to us directly at ***********************************Review fromMary C.
Date: 02/18/2023
1 starMary C.
Date: 02/18/2023
TOTAL SCAM!!! I reserved a spot in ** a month ago. Lot was full when I arrived. I called and they moved my reservation to another garage that was not at the address they sent me. There were two garages on that block and neither one had any thing to do with spot hero and they told me the address they sent me does not exist!!! I ended up parking elsewhere and when I called for a refund they said they could not give it me to me because I was calling after the check in time!! I told them I was calling late because I had to find another place to park. After many phone calls, a lot of time and arguing, I was told I would get my money back in 3-5 business days.we shall seeSpotHero
Date: 04/05/2023
We're very sorry you had trouble. The last thing we ever want is for a customer to experience a lot full, and we do take any reports of incidents very seriously. If you have any additional feedback about your experience, don't hesitate to reach out to us directly at ***********************************Review fromWard R.
Date: 02/17/2023
1 starWard R.
Date: 02/17/2023
Couldn't even find the lot they sold us parking permit for. Drove around half hour. Finally parked elsewhere, SpotHero promised refund. No refund. On followup, they were only willing to offer a SpotHero credit. I would never ever use them again. Scam!SpotHero
Date: 04/05/2023
We appreciate the feedback and are very sorry you weren't able to find your reserved spot! We try to offer as much detail about how to find a spot as possible, and do apologize if anything was unclear. If you have any additional comments, feel free to reach out to us directly at ***********************************Review fromDayna G
Date: 02/07/2023
1 starDayna G
Date: 02/07/2023
When I finished booking my parking spot, I noticed the time limit given was not going to work for me. I do not remember being given any option to select the amount of parking time I needed when booking. I tried to poke around the app and use the link in my confirmation email to try to change the 3 hour time limit. Could not do anything about it. Got a $92 ticket for going over the time by 35 minutes. I was working in the building next to the lot and could not just leave whenever I wanted. I tried to fight it and say that I tried to fix the issue but they just said "you didn't follow the rules of the lot" and to pay up. Sucks.SpotHero
Date: 04/05/2023
We do apologize for the trouble and confusion you experienced with your reservation. We try to be as transparent about the reservation timeframe during the booking process and on the parking pass as possible, we're very sorry if anything was unclear. If you ever need assistance extending a reservation, you can give the Customer Heroes a call at ************* and they can take a look for you, and if you have any additional feedback don't hesitate to reach out to ***********************************Review fromDavid N
Date: 02/01/2023
1 starDavid N
Date: 02/01/2023
I used the spothero app. I provided my license plate number and car information and followed the parking instructions. My car was towed before the time expired and spothero refused to pay for it. They said I should have parked on the 1st or 2nd floor only, but this information was nor provided in the parking instructions.SpotHero
Date: 04/05/2023
We appreciate your feedback and are very sorry for the trouble! We try to be as transparent as possible with the spot details on our parking pass, and the last thing we ever want is for one of our customers to be towed. If you have any additional comments or need further assistance, don't hesitate to reach out to us directly at ***********************************Review fromVictoria P
Date: 01/25/2023
1 starVictoria P
Date: 01/25/2023
Spothero left me with an $82 parking ticket. Their employee submitted my incorrect license plate for a relocated spot since the one I booked was full. Ive emailed their customer support and no emails have been answered. Usually they answer immediately to help in anyway they can. Im an extremely disappointed in this service and will not be using them again. The whole point is SpotHero its to help with your parking but in guess not when it involves their own mistakes.SpotHero
Date: 02/01/2023
We are very sorry that you had trouble! The last thing we ever want is for one of our customers to get a ticket. If you still need assistance with this matter, don't hesitate to give our Customer Heroes a call at *************, they would be happy to help!Review fromJohn H
Date: 12/27/2022
1 starJohn H
Date: 12/27/2022
WARNING. Stay away from this company. We reserved a parking spot in ***** through SpotHero. Pricing was at a premium compared to what the lot reserved charged, we were charged three times the drive up rate. The parking lot was off of the beaten path from the stadium where our event was taking place. SpotHeros business practice is DECEPTIVE. As a seller, they mislead the consumer, and the misleading practice is substantial. Definitely DO NOT RECOMMEND.SpotHero
Date: 01/06/2023
We are very sorry to hear about this and would like to learn more about your experience. If you haven't done so, don't hesitate to reach out to our Customer Heroes directly at ********************************** with any relevant details, they will investigate this matter ASAP!Review fromAnthony S
Date: 12/11/2022
1 starAnthony S
Date: 12/11/2022
SpotHero charged me an extra $15/day because I had a Tesla. Never flagged beforehand. When I asked what the charge was for, they mentioned an oversized vehicle surcharge. After repeated emails from me saying that the car wasnt oversized they then said it was an exotic vehicle charge. Just another scam by them. I will never park with them again.SpotHero
Date: 12/22/2022
Thanks for leaving this review, and we do apologize if anything was unclear. While exotic vehicle fees and oversize fees are determined by our on-*************, we will be sure to make note of your experience to see how we can be more ****************** forward. If you have any questions or need further assistance don't hesitate to reach out to ***********************************Review fromKristen S
Date: 11/27/2022
1 starKristen S
Date: 11/27/2022
I used the spothero app on nov 19 in ************ to reserve a spot and received an email confirmation. When I got to the lot the attendant told me they did not have any spots available. I confirmed with him that I had booked using spothero. He said oh yes, we participate but really we are first come first serve and it happens all the time. I said that they had already charged me. He stated they would give me my money back. I was charged and have yet to receive my money. I filed a dispute with my CC company and if that does not work I will file a complaint with BBB. It honestly felt like that Seinfeld episode. Why make me go through all that and end up being late for the symphony. SpotHero should vet who participates on their platform.SpotHero
Date: 12/22/2022
We appreciate your feedback are very sorry you had trouble! If you ever need assistance with a reservation don't hesitate to reach out to our Customer Heroes at *************, they would be happy to help!Review fromAram J
Date: 11/09/2022
2 starsAram J
Date: 11/09/2022
Pricing is definitely at a premium compared to what the lot reserved may charge, but that is to be expected where there is a middleman. My issue is that customer support is misleading. I lost the paper ticket associated with the SpotHero reservation and called SpotHero support to resolve. They told me that if I was charged upon exiting the lot, they would "reimburse" me. Reimburse means a cash refund in my mind, but came in the form of a parking credit in the app - not the same thing if I don't plan to use the credit. Communication was responsive up until I asked for a refund to the card. The app is a convenient means to research parking availability, so do your own analysis of where time is better spent. Just don't lose your ticket.SpotHero
Date: 12/22/2022
Thanks for taking the time to leave this review, and we do apologize for any confusion you experienced! We try to be as transparent as possible and are very sorry if anything was unclear. If you have any questions or any additional feedback, don't hesitate to reach out to us at ***********************************
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