Reviews
This profile includes reviews for SpotHero's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 200 Customer Reviews
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Review fromWilliam B
Date: 04/12/2023
1 starWilliam B
Date: 04/12/2023
I used SpotHero to make parking reservations in DC, but when I arrived at the garage, they said that they did not honor SpotHero reservations. I then received an email from Spot Hero saying my reservation had been cancelled, my purchase had been refunded, and I would receive a credit for $40 on my account. Almost two weeks later, multiple emails, and a frustrating phone call to customer service and I still have not received even my refund let alone the credit that was promised. To get my refund the customer service agent said I had to prove that my reservation had been cancelled and that I had parked elsewhere and claimed that SpotHero had not sent me the email I referenced and provided to them and that they had no record of the cancellation. The agent finally agreed to provide a refund but would not honor the promise of a credit. At this point I doubt I will ever receive the refund. I will never use this company again.
SpotHero
Date: 05/17/2023
We do apologize for the trouble that you experienced and the confusion and delay resolving this matter for you! We took a look in our system and see that this has since been resolved, we're so glad! If you have any questions or need any further assistance feel free to reach out to ***********************************Review fromAngie G
Date: 04/10/2023
1 starAngie G
Date: 04/10/2023
I paid for a spot with my reservation # ******** and it wouldnt take the barcode coming in or leaving. The garage told us that is a common problem with the SpotHero app and that, if we wanted to leave, Id have to pay again. They said thats because the city (who operates the garage) and SpotHero dont communicate, so wed have to resolve it with SpotHero. I called ******** immediately and the lady said she would send me an email to file a claim as well as my receipt. I would then be given a case manager who would let me know if, when and how much I may receive. I never received an email and tried sending another email to customer service twice with no response. Im still out my $32 with no resolution or answers.SpotHero
Date: 04/12/2023
We are very sorry for the trouble! Based on the details provided, we see since submitting this you followed up with the Customer Heroes, who discovered there was a typo in the email address that was used to reserve the spot, which was why the emails were not being received initially. We're so glad we were able to figure that out! Please reply to the email sent to you at your convenience, the Customer Heroes can assist you further in resolving this matter.Review fromMarci B
Date: 04/08/2023
1 starMarci B
Date: 04/08/2023
Spot hero charged us $20 more than the drive up rate at a lot in *************.. Then the garage wanted to charge ** an extra $20 for a large vehicle. The total parking cost was going to end up $70. We felt completely taken advantage of and decided to park at the neighboring lot for $40. Spot hero would not refund the $53 I already paid for parking. Worst experience EVER.SpotHero
Date: 04/12/2023
We are so sorry for the trouble that you experienced! If you have any questions or need further assistance with this matter, feel free to reach back out to us directly at ***********************************Review fromYan P
Date: 04/04/2023
1 starYan P
Date: 04/04/2023
SpotHero tricked me into buying prepaid credit of $250 without telling me how much I was paying. I thought I was paying for a $12 parking pass, but the company actually charged me $212.50. The amount only showed up after the transaction completed. I called right after the transaction, and emailed several times. Still no resolution and feedback for 4 days. Besides not showing the amount the customer is paying, in the linked document, it also said the credit is not refundable. How convenient it is for the company to scam you into buying credit you actually don't want! Terrible company!!!SpotHero
Date: 04/05/2023
Thanks for taking the time to leave this review, and we are very sorry if any part of the prepaid credit purchase offer was unclear. We try to be as transparent as possible, showing the total cost of reservations as well as prepaid credit offers at every step of the process, and will be sure to make note of your experience to see how we can improve moving forward. If you have any questions or need further assistance don't hesitate to reach back out to our Customer Heroes with any relevant details at *********************************** they would be happy to help.Review fromRobert H
Date: 03/31/2023
1 starRobert H
Date: 03/31/2023
Dishonest company. Paid for parking in d.c. the address was an elementary school. When calling customer service I kept getting put on hold for about ***** minutes then they would hang up on me. So Im writing off the ***** I spent on parking. DO NOT USE!!!SpotHero
Date: 04/05/2023
We are so sorry for the trouble that you experienced. Based on the details provided we see you spoke with a supervisor who was able to assist you in resolving this matter, we're so glad! If you have any additional feedback, comments or questions don't hesitate to reach back out to us directly at ***********************************Review fromSusan C
Date: 03/24/2023
1 starSusan C
Date: 03/24/2023
The absolute worst company. Had an issue right away. They took my payment with no problem before I was even given a confirmation number. **************** is horrible. Thank goodness I paid with a credit card and got a full refund. They responded to 1 out of 5 times I emailed. The one time they did, they didnt help. Beware of this companySpotHero
Date: 04/05/2023
We're very sorry you had trouble! We were able to locate your reservation based on the details that you provided above, and it appears you didn't receive your parking pass initially because there was a typo in the email address URL that was provided at checkout. We're so sorry about that! We went ahead and resent the parking pass to the correct address. If you have any questions don't hesitate to reach out to our Customer Heroes directly at ********************************** or *************.Review fromMadison S
Date: 03/24/2023
1 starMadison S
Date: 03/24/2023
I reserved a parking spot with SpotHero but when I arrived there were not any spots available. I reached out to customer service for a refund and they asked for my receipt for where I ended up parking. After providing it, they never responded to repeated follow up requests despite telling them I would dispute the charge with my bank if they didn't not respond. Total SCAM!SpotHero
Date: 04/05/2023
We are so sorry for the trouble! If you still need assistance with this matter, do not hesitate to reach back out to our Customer Heroes at *************, they would be happy to help!Review fromJon C
Date: 03/13/2023
1 starJon C
Date: 03/13/2023
My first and only time using SpotHero my car got towed. Warning:SpotHero will cancel your purchase at any moment. The app sends no notifications and they don't timestamp any changes to avoid any validation or accountability. Support asked for my personal information from towing company acting as if they were looking to help then ghosted me. That shouldn't be a surprise though if you look at the 100s of other cases documented online of this behavior.SpotHero: another company with garbage humans behind it that support a culture of ignoring issues rather than trying to be better. Instead of being honest about not wanting to help people, let's lie to them then disappear.SpotHero
Date: 04/05/2023
We are very sorry for the issues that you experienced. The last thing we ever want is for one of our customers to be towed and we do take any reports of issues like this one very seriously. If you need further assistance with this matter, don't hesitate to reach out to ********************************** with any relevant details, a member of the Customer Hero team will investigate and follow up with you directly as soon as possible.Review fromIggy P
Date: 02/26/2023
1 starIggy P
Date: 02/26/2023
Last three times I have used SpotHero in DC or *********, the app has wound up being worthless. The reservation I had to beg and plead the person at the parking area to let me in, the second time the parking lot was hosting, some sort of event, so I couldnt park there, and the third time (and what finally made me delete the app from my phone), was the fact that the photos they included in my reservation had nothing to do with the actual parking area. I understand its probably hard to keep track of all these parking spaces, but clearly spot hero is unable to do so. But, it doesnt hesitate to charge you, all the while providing lousy customer service. The customer service rep actually said to me that I should make a phone call to them in real time rather than afterwards, and this is after her taking 12 minutes on the phone to figure out where I was trying to park. Imagine being a parking gate with cars behind you and telling the people behind you lining up: Yeah Im on the phone with SpotHero, so Im gonna need another 12 minutes. This is not an app to use.SpotHero
Date: 04/05/2023
Thanks for taking the time to leave this review, and we are so sorry for the trouble you experienced with your reservations! We are always working to improve our services and will be sure to make note of this to see how we can improve moving forward. If you have any additional feedback feel free to reach out to us directly at ***********************************Review fromGrady S.
Date: 02/25/2023
1 starGrady S.
Date: 02/25/2023
SpotHero is ridiculous! I followed the direction to the address listed! It said 322, but then all the way at the bottom said enter at 321. How does that even make sense?! 322 and 321 are on OPPOSITE SIDES OF THE STREET! Their solution: refund the $12 reservation and leave me with an $87 ticket! Horrible customer service. Their response: your experience definitely did not meet our ideals. Basically a giant, ***** for you! Idk about you, but I dont have an extra $87 to just fling around rn. What is with these companies and their horrible customer service these days? They just leave the little guys with the bills and basically just say a giant F you! Then they give you a $50 credit only after you raise ****, and you still have to use it within a year. So great, still have to pay a net loss of $25 and thats assuming I even use those $50 for parking in the next year. I did what I was supposed to. Can they say the same? No. No accountability at all.SpotHero
Date: 04/05/2023
Thanks for taking the time to leave this review. We try to be as clear as possible with the directions on our parking pass, and are very sorry to have caused any confusion. If you have any additional feedback don't hesitate to reach out to us directly at ***********************************
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