Reviews
This profile includes reviews for PayLink Direct's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 59 Customer Reviews
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Review fromPeter P
Date: 02/26/2024
1 starPeter P
Date: 02/26/2024
If 0 stars were possible, that is what I would give. Absolutely a scam company. Do not do business with them. I had no choice and no opportunity to check before being suckered into their services They handle payments for an extended warrantee on our van. Remit address changed with no notice. Payments were delayed / misplaced as a result. Initially setup autopay through my 1 bank. New address not recognized by either of my banks. When I made a payment online, they claim it was not received. There is a check-box you must UNCHECK when making an online payment to prevent them from saving account information and withdrawing automatically every month. I will be following up with the issuer of the warrantee.
PayLink Direct
Date: 02/29/2024
****************, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on March 2, 2022, you purchased a vehicle service contract from Automotive Product Consultants (APC). Our records also indicate that you have been issued monthly invoices for the payments, which have been paid via bank check. Furthermore, our records indicate that on July 28, 2023, we sent an email to your address on file to notify you that our mailing address for check payments was changing and that customers using a Bill Payment Service Provider needed to update the Payee address for PayLink. Beginning August 2, 2023, the new mailing address was reflected on the monthly invoices sent to your address on file. The correct mailing address for payments was also provided to your bank representative when they called our office on February 20, 2024 as well as yourself when you called on February 26, 2024. For your records, future payments should be addressed to PayLink Payment Plans, PO Box 7576, ************, ** **********. Please contact your Bill Payment Service Provider to ensure that they are issuing future payments to this address. Please note that we received your February payment made via credit card on February 27, 2024 and that your billing account is current. If you would like to defer any future payments, please contact APC, your provider, directly at **************. For any further questions, please contact PayLink at ************** for assistance. Thank you.Review fromCraig C
Date: 01/08/2024
1 starCraig C
Date: 01/08/2024
This company is a scam and should be absolutely prosecuted for their scams. They told me I had an account which I do not at all and expect me to pay an outrageous fee. Definitely have reported it and will continue to do so because this is a joke.PayLink Direct
Date: 01/19/2024
Hello *****, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on January 4, ****, you purchased a vehicle service contract from VSC ****** Services. Furthermore, our records indicate that your vehicle service contract was cancelled on January 11, ****. Accordingly, no further payments have been or will be collected from you by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to VSC ****** Services. It is our understanding from VSC ****** Services that they have cancelled your policy and refunded the down payment of $250.00 to you. For any further questions, please contact VSC ****** Services directly at ************* for assistance. Thank you.Review fromShelli S
Date: 01/02/2024
1 starShelli S
Date: 01/02/2024
Poor business unprofessional!! Overdraft my account by setting up automatic payment without my permission and just payed a month before. Didn't want to give me my money back for my Overdraft fees *****. And had to wait for two weeks til I got paid. They wanted to knock the bill down from ****** to ****** instead of putting my money back and my account. The 2nd time Jan 1 went into my account did another withdrawal and no one gotten back to me and I emailed. And my finance left messages. Had to get a new debit card and they still went into my account. And I only paid once myself over the phone and now this again. Paid ****** Dec 22nd wasn't do til Dec 30th and they went in my account right after for another payment. Scammers not a good service repair protect aegis. Horrible. Im tired getting overdrafts and having to go in my savings or ask someone to borrow it. Like I had to do and charged a late fee with it. I in talk to people there in all and nothing change ***************************PayLink Direct
Date: 01/05/2024
Hello ******, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your home service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the home service contract itself.Our records indicate that on November 16, 2022, you purchased a home service contract from Aegis Warranty Group (Aegis).In an attempt to further assist you, PayLink forwarded the contents of your review to ********* is our understanding from Aegis that auto-debit for your policy was set up in error on December 22, 2023 when you called their office to make your December payment. Since a chargeback had been previously filed for the October 2023 payment, one (1) payment was past due for your policy. This caused that payment to be debited automatically on your policys payment due date. Per Aegis, the most recent payment of $169.20 was refunded to your card on January 2, ****, and the premium amount of your policy has been lowered by $300.00 to account for any overdraft fees you may have incurred. Aegis has indicated that monthly invoices will be issued for future policy payments and that they are working with you to address any past due payments. For any further questions, please contact Aegis directly at ************* for assistance. Thank you.Review fromSylvia J
Date: 11/15/2023
1 starSylvia J
Date: 11/15/2023
I just took over my 71 year old bills this month. I noticed she has a withdrawal from her checking account for ****** for a company called Paylink home I knew immediately she had been scammed after doing my research on this company. My aunt has never owned a home she can't drive so she has never owned a car. I will reporting them to the BBB and her bank. I tried to call the bogus number and of course no answer. These companies should be charged with criminal charges for this. I see the many reviews for similar incidents. I will also be contacting the Attorney General about this matter. I will not stop until she gets all her fixed income money refunded!PayLink Direct
Date: 12/04/2023
Hello ******, thank you for bringing your aunts situation to our attention. With the information provided in your review, we were unable to locate a billing account for your aunt in our system. Our office has attempted to contact you via email, but we have not yet heard from you. For further assistance, please contact PayLink at *************. Our business hours are Monday-Friday 8:30 AM to 5:00P M CST. Thank you.Review fromBr H
Date: 11/06/2023
1 starBr H
Date: 11/06/2023
How did people end up finally cancelling their plan if you cannot go through the company?PayLink Direct
Date: 11/13/2023
Hello Br, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your home service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the home service contract itself. Our records indicate that on September 20, 2023, you purchased a home service contract from APD Home Solutions LLC (APD Home). Furthermore, our records indicate that your home service contract is still active in our system.In an attempt to further assist you, PayLink forwarded the contents of your review to APD Home, the sales agent and company that handles cancellations and refunds for your policy. APD Home has indicated that they called you in response to this review but were not able to speak with you. For any further questions, please contact APD Home directly at *************. Thank you.Review fromJoel A
Date: 10/22/2023
1 starJoel A
Date: 10/22/2023
Why I did not read these reviews before signing up with scam company called PayLinkDirect. They scammed me the same way expressed on this platform. A con salesman called and eventually I agreed to sign up and monthly payment was done over a year now. It got to a point I needed the warranty to cover my expenses the warranty supposed to cover but could not get any of their department to help me. PaylinkDirect is a total scam company without any doubt so everyone should refrain from them.PayLink Direct
Date: 10/25/2023
Hello ****, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself.Our records indicate that on October 28, 2022, you purchased a vehicle service contract from Atlas Express, a third-party marketers selling vehicle service contracts on behalf of Veritas Global Protection (Veritas). Our records also indicate that the September 2023 payment of $205.83 was reversed on October 17, 2023 due to a chargeback. Furthermore, our records indicate that your vehicle service contract was cancelled on October 19, 2023. Accordingly, no further payments have been or will be collected from you by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to Atlas Express and Veritas. It is our understanding from Atlas Express that they last spoke to you on October 19, 2023 regarding the chargeback and the past due payment. At that time, you elected to cancel your policy, which was processed by Atlas Express the same day. Per Veritas, they spoke to you on September 12, 2023 regarding how to start a claim for your vehicle but never received a claim for repairs from *********** facility. Per Atlas Express and the terms of your policy, in order to calculate any refund due to you, either a Cancellation Form must be completed (which can be obtained at ******************************************) or a notarized Letter of Cancellation must be mailed to Veritas that details the reason for cancellation, the date of cancellation, and the cancellation mileage. For any further questions, please contact Atlas Express directly at ************* for assistance. Thank you.Review fromWilliam L
Date: 10/20/2023
1 starWilliam L
Date: 10/20/2023
I have paid over an year, and went to log into my so called account and now it non existence,I feel scammed an cheated, I would like to have my money refunded fully and completely and not a prescripted response saying I am sorry!!! SCAM!!PayLink Direct
Date: 10/25/2023
Hello *******, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on October 23, 2021, you purchased a vehicle service contract from Carchex LLC (Carchex). Furthermore, our records indicate that your vehicle service contract was paid in full as of September 22, 2023. Accordingly, no further payments have been or will be collected from you by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to Carchex. It is our understanding from Carchex that the coverage is still active for your vehicle and can be accessed on their website via Carchex Direct.For any further questions, please contact Carchex directly at ************* for assistance. Thank you.Review fromTracy J
Date: 10/02/2023
1 starTracy J
Date: 10/02/2023
These people prey on older adults that do not know how to verify legit business. My senior adult mother took out a ********************* Contract with *********************** for $84.71 a month effective date 7/18/22. Paylink Direct is the company deducting charges from her acct. We called to cancel the agreement and we were told that we had to show proof that the car was sold and a notarized letter. I logged on to the account to realized the "current amount due" was $84.71 but they received from her bank acct $132.17 a month. They have overcharge over a $1,000.00 plus the over-draft/late fees because they caused over draft issues on her acct. They do not deserve 1 star.PayLink Direct
Date: 10/09/2023
Hello *****, thank you for bringing your situation to our attention.PayLink is the Payment Plan Provider for your mothers service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on July 18, 2022, your mother purchased a vehicle service contract from *********************** LLC (Lariat). Furthermore, our records indicate that your mothers vehicle service contract was cancelled on September 29, 2023. Accordingly, no further payments have been or will be collected from your mother by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to Lariat. It is our understanding from Lariat that your mother called their office in early September stating she was no longer able to afford her policy unless the payments were lowered. At that time, ****** reduced the overall premium amount for your mothers policy, which lowered the monthly payment of $130.17 to $84.71. Please note that some methods of payment incur a $2.00 processing fee.It is also our understanding from Lariat that they cancelled your mothers policy per her request when she contacted their office. Lariat requests, per the terms of your mothers policy, that a letter of cancellation be mailed to their office at ***************************************************************************** so that they can issue any refund that *** be due to your mother. Per Lariat, the letter does not need to be notarized, and they ask that it include the mailing address the refund check should be issued to. For any further questions, please contact Lariat directly at ************* for assistance. Thank you.Review fromSamir P
Date: 09/30/2023
1 starSamir P
Date: 09/30/2023
This is nothing but a scam. I contacted immediately my extended car warranty and confirmed to me that I don't have anything past due, checked my bank account and indeed *********************** is up-to-date. This company is sending emails and postal letters saying I have payments that is already past due. So, don't fall into this non-sense making payments to them.PayLink Direct
Date: 10/11/2023
Hello *****, thank you for bringing your situation to our attention. PayLink is now the servicer for your vehicle service contracts payment plan. As the servicer, going forward we will be handling the processing of the monthly payments for your policy. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on June 24, 2022, you purchased a vehicle service contract from ************** (PMC). On September 22, 2023, PayLink issued a letter to you via email that our office would now be processing the monthly payments on your policy. Due to a timing error, PMC had not yet notified PayLink that your September payment had been paid. As a result, a past due notice was issued to your address on file when PayLink was unable to collect the September payment. PayLink has updated its records to prevent you from receiving future notices regarding this payment. We will follow up with you regarding future billing for your policy and your preferred communication preferences. For any further questions, please contact PayLink directly at ************* for assistance. Thank you.Review fromSherrie F
Date: 09/28/2023
1 starSherrie F
Date: 09/28/2023
Scam! They keep emailing me and sending me invoices for **************, even though the bill has been paid in full. I called PMC and they said many customers have been calling them with the same problem. Everyone just beware this place is a scam. Wish I could give them 0 stars.PayLink Direct
Date: 10/09/2023
Hello *******, thank you for bringing your situation to our attention. PayLink is now the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, going forward we will be handling the processing of the monthly payments for your policy. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on August 21, 2021, you purchased a vehicle service contract from ************** (PMC). On September 18, 2023, PayLink issued a letter to you via email that our office would now be processing the monthly payments for your policy. Due to a timing error, PMC had not yet notified PayLink that your September payment had been paid. As a result, a past due notice was issued to your address on file when PayLink was unable to collect the payment. PayLink has updated its records to prevent you from receiving future notices regarding this payment. We will follow up with you regarding future billing for your policy and your preferred communication preferences. For any further questions, please contact PayLink directly at ************* for assistance. Thank you.
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