Complaints
This profile includes complaints for McDonald's USA, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 387 total complaints in the last 3 years.
- 84 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Just saying that people pay all this money for a kids meal and receive a stupid toy that has cards that they don't even give two craps about and it does nothing but have a mess I mean what happened to the figure toys in the Hot Wheels or stuff like that your store or company should not bring a child's toy to something so low like that when the company was open for a child to want their Happy meal for a good toy and sorry excuse of a business
Business Response
Date: 05/06/2024
Thank you for bringing this matter to our attention. In order to address this complaint, we need the exact location of the restaurant the customer visited. Would you be so kind as to request the location for this matter? Thank you.Initial Complaint
Date:04/20/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to both McDonalds restaurants in ***************************************** restaurant in *********, ******* last night and all three said their ice cream machines were broken. I dont think they were telling the truth.Business Response
Date: 04/26/2024
Thank you for contacting McDonald's and for sharing your observations about our restaurant operations. We appreciate when loyal customers, like yourself, take the time to let us know their opinions about our business.
First, let me assure you that we are as committed today as ever before to offering quality food products, served quickly and courteously, in a clean environment. We continually evaluate our operations, equipment, and training, as well as test new and existing products, to ensure we meet our standards. I'm truly sorry that the ice cream machine was not functioning during your visit.Thank you
Customer Answer
Date: 04/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:04/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This matter does involve health issues. However, if McDonalds can reach a resolution with me, I will not escalate to the health department. The McDonalds representatives closed the cases before resolutions were reached.Im waiting on resolutions from McDonalds case numbers ********, ********, and ********. All of these incidents are regarding food poisoning. I refuse to travel to any McDonalds for a resolution. I created these orders through the mobile app not at a physical location.Business Response
Date: 04/26/2024
Thank you for bringing this matter to our attention. We have forwarded this complaint to be reviewed and investigated at the store level. We will provide a report and update once we receive it from the store. Thank you!Customer Answer
Date: 05/01/2024
Complaint: 21602917
I am rejecting this response because nobody has contacted me to discuss these cases. Also, I have not received a refund from any of the three cases.Sincerely,
*********************Business Response
Date: 05/06/2024
We have forwarded this complaint to be reviewed and investigated at the store level. We will provide a report and update once we receive it from the store. Thank you!Customer Answer
Date: 05/09/2024
Complaint: 21602917
I am rejecting this response because: I have not received a refund nor any kind of solutions for the three different cases.
Sincerely,
*********************Initial Complaint
Date:04/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed a mobile order for pickup via drive thru for 4 McMuffins. The sandwiches were not cooked and the cheese was not even on the bun, it was outside of the muffin. I called and spoke to a manager who did not speak much English and was no help. I want this refunded. Check-In# HG83-8641342 04/18/2024 09:22:28 AMBusiness Response
Date: 04/26/2024
Thank you for bringing this matter to our attention. In order to address this complaint, we need the exact location of the restaurant the customer visited. Would you be so kind as to request the location for this matter? Thank you.Customer Answer
Date: 04/26/2024
Complaint: 21592494
I am rejecting this response because:******************************************
Sincerely,
*************************Business Response
Date: 04/30/2024
Thank you for bringing this matter to our attention. We have forwarded this complaint to be reviewed and investigated at the store level. Thank you!Initial Complaint
Date:04/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
April 16, 2024 My app does not work, I have been calling you now for over a year and a half and this issue has not been fixed. I even have a new phone and keep uninstalling and reinstalling the app. I have call you, contacted you through the app, and even contacted you through ********* I have not yet receive a solution. When will you fix this issue? My payment in the app does not work, I have tried different cards and different payment methods but none work in the app at all. I have miss out on so many deals and over pay for items all because the app doesnt accept any payments. When will I get money back from missing deals? When will my app works? Thank You!***********************Business Response
Date: 04/26/2024
Thank you for bringing this matter to our attention. Because this matter involves an App. issue, we have forwarded this matter to our mobile app team. The customer should be hearing from them shortly (please allow a couple of days for this). Thank you.Customer Answer
Date: 04/29/2024
Complaint: 21591151
I am rejecting this response because: I have been contacting McDonald's every month for closed to two years now for the app not accepting payments. I even got a new phone and even used different devices and still the payment option does not work. No one has gotten back to me. I even contacted your social media outlets and they keep saying, their gonna follow up with me but nothing. I got no response from your tech teams through email. When are you gonna take this issue serious and fix the app for me. I cannot accept payments. I have lost out on many deals and rewards all because I can't make a payment through the app and still I have not gotten any compensation for my troubles.
Sincerely,
***********************Initial Complaint
Date:04/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
TODAY APRIL 12, 20** AT 9:00am, I WAS SERVED MY LARGE CARAMEL ICE COFFEE WITH A *****/BUG FLOATING ON TOP. THE MANAGERS NAME ****** AND ***** TRIED TO COVER UP THE **** A *****/BUG WAS IN MY COFFEE. ****** GRABBED MY CUP AND TOLD ***** TO REIMBURSE ME FOR MY ICE COFFEE BUT NOT FOR MY SAUSAGE BISCUIT AND ORANGE JUICE. THE MANAGER NAME ****** WAS VERY UPSET THAT I REFUSED TO ALLOW HER TO REMAKE ME ANOTHER LARGE CARAMEL ICE COFFEE. A POLICE REPORT WAS MADE IN REGARDS TO THIS SITUATION. FWPD REPORT #**FO41059Business Response
Date: 04/19/2024
Thank you for bringing this matter to our attention. In order to address this complaint, we need the exact location of the restaurant the customer visited. Would you be so kind as to request the location for this matter? Thank you.Initial Complaint
Date:04/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an online order for my fiancee and myself.We work from home so he went to go pick it up.I sent him the screenshot with the order info and code.They refused to give him the order and said he needs to bring the phone. They refused to give a refund.My fiancee told me to cancel the order, she was unable to because it was marked as completed by the store.When we called the office to confirm my fiancee can go into the store and pick up a void receipt, the manager ***** was rude and did not provide any assistance. She refused to provide the refund back to the card, a void receipt or her name. We refuse to go to this store and get a refund as the way the lady speaks on the phone, she has no customer service skills whatsoever. **************************** and ***** need customer service training as this is not the first issue I've had with this location.Business Response
Date: 04/19/2024
Thank you for bringing this matter to our attention. In order to address this complaint, we need the exact location of the restaurant the customer visited. Would you be so kind as to request the location for this matter? Thank you.Initial Complaint
Date:04/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i had a horrid experience with quality of food and service . its the second occurrence in a month . the owner leaves phone number on drive thru window never returns ************** is a joke and so is quality of the food . why own a business and not care about this or refurn ohone callsCustomer Answer
Date: 04/15/2024
The address I am referring to for that McDonalds is the following 15885 ***********, ********, ** 85739Sent from my iPhoneBusiness Response
Date: 04/15/2024
Thank you for bringing this matter to our attention. We have forwarded this complaint to be reviewed and investigated at the store level. We will provide a report and update once we receive it from the store. Thank you!Initial Complaint
Date:04/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I do not appreciate being hassled and panhandled for a donation when ordering food. You know I have my money ready and to put me on the spot and try to make me feel guilty is wrong. In addition, don't tell me to just say no. I am sure that your harassment policy doesn't say that. To me, this is a form of harassment when your purposefully target people who are paying for food. Do you tell your employees to just say no if harassed, or to take legal measures to stop the harassment? I will never go to McDonald's again.Customer Answer
Date: 04/03/2024
******** ******** **Business Response
Date: 04/09/2024
Thank you for contacting McDonalds to share your comments on this important matter. We always appreciate hearing from our valued customers. We do, however, appreciate you letting us know your thoughts on this matter.Customer Answer
Date: 04/11/2024
Complaint: 21507641
I am rejecting this response because: *********** didn't address the situation and could care less about how I felt in regard to their policy. This tells me that they do not want my business.
Sincerely,
*******************Business Response
Date: 04/15/2024
You may be interested to know that most of our restaurants are locally owned and operated. As independent business owners, policies may vary from one McDonald's to another dependent upon Owner/Operator operating decisions.Customer Answer
Date: 04/16/2024
Complaint: 21507641
I am rejecting this response because:
My complaint has not been addressed. I also don't believe that this company is not responsible for the way these so called independent owners treat the customer.
Sincerely,
*******************Initial Complaint
Date:03/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear *** or Madame,Depending on which location I go to, and which associate I am able to see, refills may be offered or rejected. My inquiry is not presented as a complaint, but rather a question as to what the policy is. Would you be so kind as to advise? Thank you.Sincerely,*************************Business Response
Date: 04/09/2024
Thank you for taking the time to contact McDonalds. We always appreciate hearing from our customers and welcome this opportunity to share that most of our restaurants are locally owned and operated. As independent business owners, franchisees make the ultimate operating costs taking our recommendations into consideration.
Prices and some policies may also vary from one McDonalds to another depending upon Owner/Operator operating decisions.
Again, thank you for contacting McDonaldsCustomer Answer
Date: 04/10/2024
Complaint: 21509677
I am rejecting this response because:It reflects deflection of an answer rather than taking ownership of a problem .They could have at least reached out to the location to find out what their policy is and promoted a better outcome.
Sincerely,
*************************Business Response
Date: 04/15/2024
Thank you. As independent business owners, franchisees make the ultimate operating costs taking our recommendations into consideration.
Prices and some policies may also vary from one McDonalds to another depending upon Owner/Operator operating decisions.Customer Answer
Date: 04/18/2024
Complaint: 21509677
I am rejecting this response because:I received another response from McDonalds advising that someone from the franchisee's end would reach out to me. The response provided to the BBB fails to take ownership of a problem. A negative review has been left on Google.
Sincerely,
*************************
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