Complaints
This profile includes complaints for McDonald's USA, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 390 total complaints in the last 3 years.
- 88 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
12/30/23-1-15-24 Scammed me out of $38.00, refused to refund after I placed an online order, proceeded to check in, order disappeared. Went in to recieve a refund 12/30/2023, still havent received my refund. Contacted corporate via email, no accountability whatsoever, just a response asking for more information (despite me having an account), and a response saying I have to receive a refund from that particular franchise. Well, I tried that, provided my cc and still nothing. When I contacted them again, I was told my case was closed due to no response which is a blatant lie as I responded within the time frame (can verify with emails), and recieved a unprofessional response accepting no accountability/responsibility for tje fraud/ dospicable customer/personal information being compromised, the treatment recieved and being double charged. A bunch of unprofessional, lying, hypocrites. I will also be filing complaints with outside agency (fraudulent business practices/fraud) since these individuals like to play games and reject emails after corresponding from the same email minutes prior to turning off the email. I also have verification of such activites with screenshots/times/dates/email, ect.
Business Response
Date: 01/23/2024
Thank you for bringing this matter to our attention. In order to address this complaint, we need the exact location of the restaurant the customer visited. Would you be so kind as to request the location for this matter? Thank you.
Customer Answer
Date: 01/24/2024
Complaint: 21148317
I am rejecting this response because: I have included the business location city and address per my account and complaint/case id that was provided. The location/store id number and case number were provided. This is ridiculous/annoying/unprofessional. I still have not received my refund. The location was provided in the many screenshots. *********** **/**********************************, this information is also available via my mobile app account. If this matter was properly and thoroughly investigated, this information would have been known
Sincerely,
*************Business Response
Date: 01/25/2024
Thank you for bringing this matter to our attention. We have forwarded this complaint to be reviewed and investigated at the store level. We will provide a report and update once we receive it from the store. Thank you!Customer Answer
Date: 01/25/2024
Complaint: 21148317
I am rejecting this response because: Theres no accountability, I still havent received my refund, I have provided verification of the half investigation, the rude emails, unprofessionally rejecting my emails, customers service blatantly lying, repeated issues with the online portal/mobil app and its been almost 30 days, NO excuse for double charging me and not refunding me. Obviously the store/location did not thoroughly provide adequate service and or my refund. Dont know what kind of scam you guys are running, I will be notifying outside governing agencies and providing documentation. Its no wonder these workers lack courtesy.Sincerely,
*************Business Response
Date: 01/30/2024
Thank you for bringing this matter to our attention. We have forwarded this complaint to be reviewed and investigated at the store level. The initial address provided was not for the correct store. We will provide a report and update once we receive it from the store. Thank you!Customer Answer
Date: 02/08/2024
Complaint: 21148317
To whom it may concern,I have indeed sent my response and have correspondence to verify. So. Just like Im keeping a track of this correspondence. Since it seems to be retaliation for previous correspondence I again want the ceo/head of customer relations to contact me and or that information.I am rejecting this response as I have still not recieved my refund after 30+ daysBusiness Response
Date: 02/15/2024
Thank you for bringing this matter to our attention. We have forwarded this complaint to be reviewed and investigated at the store level. We will provide a report and update once we receive it from the store. Thank you!Customer Answer
Date: 02/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************Initial Complaint
Date:01/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Got this in *********** ** The manger didnt care It is time for inspection by health department and a lawsuit. It does not take but a minute to put in a filter. The service is very bad for a long time.IMG_1311.jpg Sent from my iPhoneBusiness Response
Date: 01/19/2024
Thank you for bringing this matter to our attention. In order to address this complaint, we need the exact location of the restaurant the customer visited. Would you be so kind as to request the location for this matter? Thank you.Customer Answer
Date: 01/19/2024
Complaint: 21132669
I am rejecting this response because: the store location was in the complaint (the only one in *********** **) the pic has been send to the local investigation reporter and attorney
Sincerely,
*******************Business Response
Date: 01/23/2024
Thank you for bringing this matter to our attention. In order to address this complaint, we need the exact location of the restaurant the customer visited. There are 3 locations in the area. Would you be so kind as to request the location for this matter? Thank you.Customer Answer
Date: 01/24/2024
Complaint: 21132669
I am rejecting this response because:
Again the only store in *********** **. Your manger is worthless workers are not trained, cant even make the products to the advertised menu, they look like a mess. How can anyone not put in the filter in the coffee machine.have sent the picture to a lawyer and you lost 20 people in my family that will never go to your stores
Sincerely,
*******************Initial Complaint
Date:01/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered on the app went to drive thru and gave code. Girl on the drive thru had an attitude and said I need to look it up I was at wrong store and then stopped talking. Gave the mic to someone else so I went inside. My wife called the manager to ask for assistance with the application on how to change the order. Manager name ***** and she had an attitude refused to help me on the phone and talked down to my husband she then hung up in my wife face in front of me and walked away from me. This is the worst customer service I have ever received my husband left without food and I still never got my points back from the sandwich.Customer Answer
Date: 12/28/2023
Mcdonalds ************************************ phone#************Business Response
Date: 01/16/2024
Thank you for bringing this matter to our attention. In order to address this complaint, we need the exact location of the restaurant the customer visited. Would you be so kind as to request the location for this matter? Thank you.Initial Complaint
Date:01/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 11/7/23 at 7:20 AM I stopped at the Mcdonald's in *****************, **** to purchase breakfast for myself and my family. I was on my way home and running a little behind from voting and my husband was heading to work right when I got home. I pull up, place my order and proceed through to the second window where I am asked to park around the corner. This location was not busy at this time. Two cars ahead of me that were through by the time I pulled up and a couple inside eating. Every time I visit this location and my order includes hotcakes or mcnuggets I am pulled. So I pulled around and start waiting. At 7:34, 14 minutes after placing my order, my husband calls to see if I'm almost home. So I walk in to see if the food is done. The girl who finally addresses me has an attitude like no other from the start. I tell her I'm just trying to see if my food is done as it's been 14 minutes. She says, "it's been 5 minutes. 661 second to be exact." She never even asked what my order was to confirm this. Anyway she proceeds to say they were cooking hashbrowns and that I could "wait in my car." Finally she says did you have hotcakes or no. I tell her we did. She throws a bag on the counter and says here you go. I quickly look in the back as another 5 minutes have passed at this point and it's 7:39. It appears to be right so I drive home. When I get home and pull everything out of the back nothing is correct but the 3 hashbrowns. I had ordered a bacon egg and cheese bagel meal, a sausage egg and cheese bagel meal and big breakfast with hotcakes. What I got was a steak egg and cheese bagel, a sausage mcgriddle with no sausage ***** and a big breakfast with no hotcakes. I did speak to **** at the location who offered two free meals but I would really just like a refund. I'm just so over dealing with this location. I did reach out to the owner but they have no returned my email.Customer Answer
Date: 11/22/2023
The full address of this location is
********************************************************************
Customer Answer
Date: 12/14/2023
This complaint can be closed as the issue has been handled.Initial Complaint
Date:01/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order to my local Mdonalds on 11/24 via the app. When I went to the store, there was a sign that they had closed early. I reached out to corporate customer service the following week to ask for a refund. They said it would take **** days. After 15 days and no refund, I reached out again. They said they would take my complaint, and I emphasized it was not a complaint but I simply needed the refund for goods not received. I reached out a third time and they said the refund can only be provided by the McDonalds that I ordered from. It has been almost a month since this transaction and my refund for food not received has not been provided. I have done everything within my capabilities to get my refund and its been a struggle to get help from customer service.Business Response
Date: 01/16/2024
Thank you for bringing this matter to our attention. We have forwarded this complaint to be reviewed and investigated at the store level. We will provide a report and update once we receive it from the store. Thank you!Initial Complaint
Date:01/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They sent me this: Your Case (********) Has Been Closed I want a refund for this order, I don't want to go back to the store, I don't want to talk to the manager, I don't want another sandwich, I want my money back. I'm over this.Business Response
Date: 01/16/2024
Thank you for bringing this matter to our attention. We have forwarded this complaint to be reviewed and investigated at the store level. We will provide a report and update once we receive it from the store. Thank you!Customer Answer
Date: 01/16/2024
Complaint: 21110668
I am rejecting this response because its not an answer, it's just 'you waited a week or more, so keep waiting'. This is pitiful.
Sincerely,
*************************Business Response
Date: 01/19/2024
Thank you for bringing this matter to our attention. We have forwarded this complaint to be reviewed and investigated at the store level. We will provide a report and update once we receive it from the store. Thank you!Customer Answer
Date: 01/19/2024
Complaint: 21110668
I am rejecting this response because its not a response. Seems canned.
Sincerely,
*************************Initial Complaint
Date:01/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to the McDonald's on ****************** in ****** on Dec 17th. They wanted me to pay extra for BBQ sauce I told them no and asked for a refund they refunded me my money but I used my mcdonalds points at that location they did not put the points back. I called and complained. A woman called me back I never spoke to her she left two messages on my voice mail I still have them. That my points will be returned a week later. Here is it is 2 almost 3 weeks later and the points are not only not returned but again on Dec 18 it shows the points were taken out again. I called today Jan 5 and spoke to customer service the first lady I spoke to as I was telling her the issue and noticed that the next day the points were taking out double she hung up. When I called back I got ******** on the phone I asked her to speak to her supervisor she refused and over talked me and told me she would rather.. I told her I would rather speak to her supervisor she argued with me over to phone. And disconnected the call..I need someone to call me back asap about my points and your disrespectful repsCustomer Answer
Date: 01/12/2024
***************************;
****** **
Business Response
Date: 01/19/2024
Thank you for bringing this matter to our attention. We have returned ***** point to you App account.Customer Answer
Date: 01/19/2024
Complaint: 21104049
I am rejecting this response because: the points have not been added back. I have attached the screenshot of today. Showing no points have been added.
Sincerely,
***********************Business Response
Date: 01/23/2024
The points were comped in January and the screenshot sent was from December. Please check you recent balance as points were added on 1/19/2024. Thank youInitial Complaint
Date:01/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On **/**/23, I placed a mobile order that went to the wrong location. I called the Smyrna McDonald's and they said that if I didn't pick up my order, it would be refunded. I called your customer service and they said it should take a week. Then one rep said I should see it as a deal. I asked how would I know whether it was refunded if it was a deal and that wasn't right. I received an email stating it would be refunded. The points were never returned. If the order was canceled, why would I not get my points refunded as well? Those points were based on the prior purchases I made so I earned them. I never received my points back. I'm still waiting. Your customer service seemed like they wanted me to wait and forget. Give me my points back (*****). I should have ****** points. Not ****. I went the next day expecting my points and had to pay because the points were never returned. Below are the case numbers for the calls I made. DATE: CASE #**/13: ********: McDonalds **/15: ********: McDonaldsBusiness Response
Date: 01/10/2024
Thank you for bringing this matter to our attention. We had added **** points back to your App account. Thank you.Customer Answer
Date: 01/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:01/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
they charged for services I did not receive and when I call them at ************** they say someone will call you back but no one ever does and it has been over 2 months and I have called 7 times each time being told someone will call you back we don't give refunds someone will call you they have cursed at me hung up on me, I consider this theft and I want my money back. and again when calling McDonald's customer service they have hung up on me cursed at me. I don't know what else to do at this point I just want my money back so I never have to deal with them againBusiness Response
Date: 01/10/2024
Thank you for bringing this matter to our attention. We have forwarded this complaint to be reviewed and investigated at the store level. We will provide a report and update once we receive it from the store. Thank you!Customer Answer
Date: 01/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:01/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Inflated prices, paid $4 more for the same items ordered at another McDonalds across town. The same items were cheaper last week.Business Response
Date: 01/10/2024
Thank you for bringing this matter to our attention. In order to address this complaint, we need the exact location of the restaurant the customer visited. Would you be so kind as to request the location for this matter? Thank you.Customer Answer
Date: 01/16/2024
Complaint: 21087488
I am rejecting this response because:The location is McDonalds at ************************************************
I want to know why their prices are higher then the other two McDonalds ** the same city.
Sincerely,
*************************Business Response
Date: 01/19/2024
Thank you for bringing this matter to our attention. We have forwarded this complaint to be reviewed and investigated at the store level. We will provide a report and update once we receive it from the store. Thank you!
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