Business Profile

Restaurants

McDonald's USA, LLC

Complaints

Name: McDonald's USA, LLC
Address: 110 North Carpenter Street One McDonald's Plaza, Chicago, IL, 60607, USA
Telephone: (800) 244-6227

This profile includes complaints for McDonald's USA, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

388 total complaints in the last 3 years.
88 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/19/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The date was 1-18-2024 at approx 5:00 pm I paid ***** . Ordered food. This location is always forgetting to give you all the food you order and if you try and call they will not answer or its always busy. I have contacted emailed the company and have not heard anything back
Initial Complaint
Date:01/17/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Missing item from a drive-thru order. I was told over the phone to drive back to process a refund. I can't drive back. I don't know why a business doesn't deliver an item and gets to keep money from customers.
Business Response
Date: 01/23/2024
Thank you for bringing this matter to our attention. In order to address this complaint, we need the exact location of the restaurant the customer visited. Would you be so kind as to request the location for this matter? Thank you.
Initial Complaint
Date:01/16/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 21138551

I am rejecting this response because: it clearly shows the address on the letter i sent them regarding this and the restaurant is located at *************************************************;
i also receive my refund and basically want them to honor the mobile app if i order breakfast at 10:09 am and it happens to be after 10:30 i got to the restaurant im still *********** my breakfast no matter what

Sincerely,

***********************
Business Response
Date: 01/15/2024
We do not own stores located in *******. We only own stores in ****, *************, and ************.
You would need to go to that store directly and have the Manager on duty help you or get the phone number from them for their office location.
Business Response
Date: 01/23/2024
Thank you for bringing this matter to our attention. In order to address this complaint, we need the exact location of the restaurant the customer visited. Would you be so kind as to request the location for this matter? Thank you.
Business Response
Date: 01/25/2024
Thank you for bringing this matter to our attention. We have forwarded this complaint to be reviewed and investigated at the store level. We will provide a report and update once we receive it from the store. Thank you!
Customer Answer
Date: 01/25/2024

Complaint: 21138551

I am rejecting this response because: due to the fact this is a Corporate store and not a franchise store anymore and it involves the corporate app
Corporate needs to inform all stores that if someone orders breakfast before 10:30AM on the app then they should still receive their breakfast even if its past 10:30AM when they get there. This is the only response i want to resolve this, a guarantee that i will still get breakfast using app
Sincerely,

***********************
Initial Complaint
Date:01/15/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 21148317

I am rejecting this response because: I have included the business location city and address per my account and complaint/case id that was provided. The location/store id number and case number were provided. This is ridiculous/annoying/unprofessional. I still have not received my refund. The location was provided in the many screenshots. *********** **/**********************************, this information is also available via my mobile app account. If this matter was properly and thoroughly investigated, this information would have been known

Sincerely,

************* individuals like to play games and reject emails after corresponding from the same email minutes prior to turning off the email. I also have verification of such activites with screenshots/times/dates/email, ect.
Business Response
Date: 01/23/2024
Thank you for bringing this matter to our attention. In order to address this complaint, we need the exact location of the restaurant the customer visited. Would you be so kind as to request the location for this matter? Thank you.

Business Response
Date: 01/25/2024
Thank you for bringing this matter to our attention. We have forwarded this complaint to be reviewed and investigated at the store level. We will provide a report and update once we receive it from the store. Thank you!
Customer Answer
Date: 01/25/2024

Complaint: 21148317

I am rejecting this response because: Theres no accountability, I still havent received my refund, I have provided verification of the half investigation, the rude emails, unprofessionally rejecting my emails, customers service blatantly lying, repeated issues with the online portal/mobil app and its been almost 30 days, NO excuse for double charging me and not refunding me. Obviously the store/location did not thoroughly provide adequate service and or my refund. Dont know what kind of scam you guys are running, I will be notifying outside governing agencies and providing documentation. Its no wonder these workers lack courtesy.
Sincerely,

*************
Business Response
Date: 01/30/2024
Thank you for bringing this matter to our attention. We have forwarded this complaint to be reviewed and investigated at the store level. The initial address provided was not for the correct store. We will provide a report and update once we receive it from the store. Thank you!
Customer Answer
Date: 02/08/2024

Complaint: 21148317

To whom it may concern,

I have indeed sent my response and have correspondence to verify. So. Just like Im keeping a track of this correspondence. Since it seems to be retaliation for previous correspondence I again want the ceo/head of customer relations to contact me and or that information.

I am rejecting this response as I have still not recieved my refund after 30+ days

Business Response
Date: 02/15/2024
Thank you for bringing this matter to our attention. We have forwarded this complaint to be reviewed and investigated at the store level. We will provide a report and update once we receive it from the store. Thank you!
Customer Answer
Date: 02/26/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************
Initial Complaint
Date:01/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 21132669

I am rejecting this response because: the store location was in the complaint (the only one in *********** **) the pic has been send to the local investigation reporter and attorney

Sincerely,

*******************
Business Response
Date: 01/19/2024
Thank you for bringing this matter to our attention. In order to address this complaint, we need the exact location of the restaurant the customer visited. Would you be so kind as to request the location for this matter? Thank you.
Business Response
Date: 01/23/2024
Thank you for bringing this matter to our attention. In order to address this complaint, we need the exact location of the restaurant the customer visited. There are 3 locations in the area. Would you be so kind as to request the location for this matter? Thank you.
Customer Answer
Date: 01/24/2024

Complaint: 21132669

I am rejecting this response because:
Again the only store in *********** **. Your manger is worthless workers are not trained, cant even make the products to the advertised menu, they look like a mess. How can anyone not put in the filter in the coffee machine.
have sent the picture to a lawyer and you lost 20 people in my family that will never go to your stores
Sincerely,

*******************
Initial Complaint
Date:01/08/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Mcdonalds ************************************ phone#************
Business Response
Date: 01/16/2024
Thank you for bringing this matter to our attention. In order to address this complaint, we need the exact location of the restaurant the customer visited. Would you be so kind as to request the location for this matter? Thank you.
Initial Complaint
Date:01/08/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The full address of this location is
********************************************************************
to confirm this. Anyway she proceeds to say they were cooking hashbrowns and that I could "wait in my car." Finally she says did you have hotcakes or no. I tell her we did. She throws a bag on the counter and says here you go. I quickly look in the back as another 5 minutes have passed at this point and it's 7:39. It appears to be right so I drive home. When I get home and pull everything out of the back nothing is correct but the 3 hashbrowns. I had ordered a bacon egg and cheese bagel meal, a sausage egg and cheese bagel meal and big breakfast with hotcakes. What I got was a steak egg and cheese bagel, a sausage mcgriddle with no sausage ***** and a big breakfast with no hotcakes. I did speak to **** at the location who offered two free meals but I would really just like a refund. I'm just so over dealing with this location. I did reach out to the owner but they have no returned my email.
Customer Answer
Date: 12/14/2023
This complaint can be closed as the issue has been handled.
Initial Complaint
Date:01/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order to my local Mdonalds on 11/24 via the app. When I went to the store, there was a sign that they had closed early. I reached out to corporate customer service the following week to ask for a refund. They said it would take **** days. After 15 days and no refund, I reached out again. They said they would take my complaint, and I emphasized it was not a complaint but I simply needed the refund for goods not received. I reached out a third time and they said the refund can only be provided by the McDonalds that I ordered from. It has been almost a month since this transaction and my refund for food not received has not been provided. I have done everything within my capabilities to get my refund and its been a struggle to get help from customer service.
Business Response
Date: 01/16/2024
Thank you for bringing this matter to our attention. We have forwarded this complaint to be reviewed and investigated at the store level. We will provide a report and update once we receive it from the store. Thank you!
Initial Complaint
Date:01/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 21110668

I am rejecting this response because its not an answer, it's just 'you waited a week or more, so keep waiting'. This is pitiful.

Sincerely,

*************************
Business Response
Date: 01/16/2024
Thank you for bringing this matter to our attention. We have forwarded this complaint to be reviewed and investigated at the store level. We will provide a report and update once we receive it from the store. Thank you!
Business Response
Date: 01/19/2024
Thank you for bringing this matter to our attention. We have forwarded this complaint to be reviewed and investigated at the store level. We will provide a report and update once we receive it from the store. Thank you!
Customer Answer
Date: 01/19/2024

Complaint: 21110668

I am rejecting this response because its not a response. Seems canned.

Sincerely,

*************************
Initial Complaint
Date:01/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
***************************;
****** **
ected the call..I need someone to call me back asap about my points and your disrespectful reps
Business Response
Date: 01/19/2024
Thank you for bringing this matter to our attention. We have returned ***** point to you App account.
Customer Answer
Date: 01/19/2024

Complaint: 21104049

I am rejecting this response because: the points have not been added back. I have attached the screenshot of today. Showing no points have been added.

Sincerely,

***********************
Business Response
Date: 01/23/2024
The points were comped in January and the screenshot sent was from December. Please check you recent balance as points were added on 1/19/2024. Thank you

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