Business Profile

Retail Stores

AKIRA Headquarters

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for AKIRA Headquarters's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

43 total complaints in the last 3 years.
39 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/10/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 24 items from ******************************, including two pairs of shoes totaling $498.15. This is after I spent $4000 at their Miami store. My package never arrived. The package shows that its sitting at the ***** in a city near me. So I drove to that ***** location and they informed me that there is no way that Akira shipped those 24 items because the package they shipped only weighed a half a pound. ***** also told me that the package was damaged and that I would need to submit a claim. However, they said because Akira did not do a declared value when they shipped it that I would only be entitled to $100 on my claim. I cannot even describe the anger I feel at being told this. I have emailed Akira regarding this several times and have not received a response other than ***** will take care of you or talk to *****. When a person is spending this kind of money in store and online they should be more valued and protected than this. Since I spent the $4000 at their ***** location, I have ordered from them six more times since I got back home to *****. This shipment that Im posting this about is the first of those six shipments that was supposed to arrive. Im afraid to say how much those orders cost me. Im also afraid that Ill never see those items nor will I be properly reimbursed by this company. Either ***** is lying about the package only weighing half a pound or Akira never shipped my first 24 items that I ordered from their online store. Either way it all seems like shadiness to me. Buyer BEWARE!!Whole is reading this and responding please make this right!
Customer Answer
Date: 07/12/2025

Better Business Bureau:

The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed.

Sincerely,

******* ******
Initial Complaint
Date:06/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sent Akira an email on May 29, 2025, regarding my package not being delivered and follow up email today requesting a refund. I also contacted *** but they informed me that Akira would have to file a claim with them because the package was never delivered to me. Akira has no phone number listed on there site their and the source of contact is email.
Business Response
Date: 07/08/2025
Customer was refunded in full on June 9th. See attachment for proof. ******* was told she needed to file the claim with Route - which she had not completed.
Let me know if there is anything else we can provide on this case.
Laura
Initial Complaint
Date:04/21/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an online order and paid for expedited shipping. One of the items purchased was for womens boot in a size 7.5. I was sent a size 10 and they are refusing to refund me my entire payment amount for an error on their part. They do not do exchanges and only do refunds, therefore a full refund should be made since the mistake was in their own hands. They are telling me to return the item, repurchase and pay shipping costs again for the same item. I want a FULL refund.
Business Response
Date: 04/22/2025
Customer ****** ********
ORDER #*******
Complaint ID: ********

To Whom It May Concern:

Thank you for your response. We truly understand your frustration, and were very sorry for how upsetting this experience has been.
To clarify, we did recognize the error on our part and promptly issued a return label at no cost to you. While we generally charge a return fee, we waived it in this case due to the mistake originating from our side.

Heres a summary of the steps weve taken to resolve this:
Waived the return label fee
Provided a 20% off coupon for a future purchase

As an additional courtesy, weve now also refunded the $20.00 expedited shipping fee, although shipping fees are typically non-refundable when other items in the order have been delivered correctly.

We hope these actions reflect our commitment to resolving this matter fairly.

If you have any further questions, please dont hesitate to reach out. Otherwise, we consider this matter closed.

Best regards,
AKIRA
Initial Complaint
Date:03/19/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered four items offline from. Akira. When I received the package it was only two items in there. I immediately contacted them via email support provided pics and all nothing was done. I reached out again several more times and still they have done nothing to rectify the issue. They have refused to investigate the matter, they have refused to issue my money back, and they also have refused to provide the products I paid for. I informed that that I will be reaching BBB and still nothing.
Business Response
Date: 03/25/2025
Complaint ID: ********
******** *****-*******
Order# *******

To whom it may concern:

We sincerely appreciate you reaching out and understand how frustrating this situation must be.

After a thorough review of your claim, including warehouse footage and confirmation from the carrier, we have verified that all items were scanned (video was provided) and packed correctly.
Additionally, the carrier has confirmed that the package was delivered to the specified address without any signs of tampering.

As a result, we regret to inform you that we are unable to issue a refund or replacement. Per our policy, AKIRA is not liable for lost or stolen packages/items if the carrier confirms successful delivery.
While we are unable to take further action on our end, we strongly recommend reaching out to the carrier directly, as they may be able to provide additional details or assistance regarding your delivery.

We truly value your business and regret any inconvenience this may have caused. Please let us know if you need any information from us to assist in your discussions with the carrier.

Best regards,
AKIRA
Customer Answer
Date: 03/25/2025

Complaint: 23085590

I am rejecting this response because: I do not have the all items in my possession. I never received all items. I received two out of four items. I never said I did not receive a package. I said I did not receive all my items. I should have never been charged for items I did not receive. Only acceptable answer is a refund for the items that I did not receive or the actual items! Until then I will continue to escalate and inform until I get the appropriate reason.

Sincerely,

******** *****-*******
Business Response
Date: 04/01/2025
Janekqua *****-*******
Complaint ID: ********
Order# *******

To whom it may concern:

Hello Janekqua,

Thank you for reaching back out regarding your order. I understand how important it is to receive all of your items, and I appreciate your patience as we clarify this for you.
After reviewing the packing video that was sent to you through our internal AKIRA messages, I have confirmed the following items were packed with timestamps for reference:

[Star Item 1] Packed at 8-9 secs time *************************** Item 2] Packed at ***** sec (Cool it dress Color *****)
[Star Item 3] Packed at ***** sec (Black Leggings wrapped in red packaging)
The photo on the left side is the picture of the leggings you provided.
[Star Item 4] Packed at ***** sec (Turtleneck dress Color Grey)

I want to ensure we resolve this for you accurately. Based on your original order details, you expected:
? A pair of boots
? Black leggings
? ***** dress
? Grey sweater dress

Based on our review, all four items were packed as ordered. To help with the confusion we also added photos to assist in identifying the Items.

Though we were unable to approve your claim as all items were shipped and accounted for we are happy to provide you with a future shopping concession we would like to give you a $20.00 one time use coupon.
This code was sent to you through our internal AKIRA email. system.

If you have any other questions or concerns please reach back out.

Best,
AKIRA
Initial Complaint
Date:02/27/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased some clothing and shoes online and paid for expedited shipping two day shipping. And I didnt get my package on time. I called fed ex to see what was going on with my order and they said it was a delay. And to call Akira to get a refund because it wouldnt come on time. So I got in touch with Akira because I know longer need some of the items and them for a refund of my 40 dollars for the 2 day shipping that never made it. They said they not responsible for delays. I told them I paid my money to them and they should be. I didnt select the shipper they did. Then to top it off I wanted to do a return and they charging me 10 for that. So now I suppose to be 50 down for stuff that didnt arrive on time and thats no longer need and pay to send it back. I think this is unfair. I gave the email from Akira if you need them. I spent my 2 $241.49 plus 40 for two day shipping.
Business Response
Date: 03/03/2025
Complaint ID: ********
****** *****
Order #*******

To whom it may concern:

Thank you for reaching out regarding your recent order with AKIRA. We understand how important timely delivery is and apologize for any inconvenience caused by the shipping delay.

As noted in our shipping policy, once an order is shipped, delivery timelines are subject to the carriers schedule and any unforeseen delays on their end (********************************************************************************************). While we do our best to ensure prompt processing and dispatch, we do not have control over carrier delays and, therefore, are unable to refund shipping costs due to delays caused by ***** or any other shipping provider. (***************************************************************). We did ship your package out on the scheduled time frame and was picked up on 2/10/25, this was a delay due to the carrier.
We did want to offer a $40.00 coupon code concession if you decided to make a future purchase with us as a gesture of goodwill. This coupon applies to most everything minus a few exclusions. Code: SHIP-40EXPVOUCHER

Regarding your return, our return policy does outline a standard $10 return fee to cover processing costs. We strive to be as transparent as possible about these policies, which are available at checkout and on our website.
We appreciate your understanding and thank you for shopping with AKIRA. If you have further concerns, we encourage you to reach out to ***** regarding the shipping delay. We can make an exception and waive the return label as a one time exception. We will note your account to reflect this if you decided to make a return. Once you visit the return portal (*************************************************). I have placed your return on the allow list as you do have final sale items that would not normally be allowed for return. Once you visit the portal and make a return label you would need to reach out to ************************************** to request for the approved (per notes) return label to be waived as this is a manual function. When you request the label you the website will see the fee, we can remove this on the back end.

Best regards,
AKIRA
Customer Answer
Date: 03/03/2025

Complaint: 23000377

I am rejecting this response because: I think this is unfair. I think this information should be on the check out page. So that when you spending for shipping you can make a decision based on that.

Sincerely,

****** *****
Business Response
Date: 03/04/2025
Complaint ID: ********
****** *****
Order #*******

To whom it may concern:

Thank you for your response. We understand your concerns and appreciate your feedback regarding the visibility of our policies.

At AKIRA, we ensure that our shipping and return policies are clearly outlined on our website and can be viewed at anytime prior to completing a purchase. While we strive to provide the best service possible, shipping delays caused by the carrier are beyond our control, and we are unable to issue refunds for shipping costs in these instances(your delay was weather).

As a goodwill gesture, we have already provided accommodations (allowing final sale to be returned) beyond our standard policy, including a $40 coupon for a future purchase and an exception to waive the $10.00 return label fee.
At this time, we are unable to offer any further accommodations. This offer to accept your return will be valid till March 16th 2025. This is a 30 day return window we would offer for all regular priced items, as we have made an exception for you for your package.

We appreciate your understanding.

Thanks,
AKIRA

Customer Answer
Date: 03/05/2025

Complaint: 23000377

I am rejecting this response because:

Sincerely,

****** *****
i didnt see Where you said you would accept the final sale items as well. If thats the case I accept this. And how do I proceed to return the final sale. And the regular priced items. I can return them this Saturday
Business Response
Date: 03/06/2025

Complaint ID: ********
****** *****
Order #*******

To whom it may concern:

Below is the information we sent to you when we initially responded to your complaint.

Regarding your return, our return policy does outline a standard $10 return fee to cover processing costs. We strive to be as transparent as possible about these policies, which are available at checkout and on our website.
We appreciate your understanding and thank you for shopping with AKIRA. If you have further concerns, we encourage you to reach out to ***** regarding the shipping delay. We can make an exception and waive the return label as a one time exception. We will note your account to reflect this if you decided to make a return. Once you visit the return portal (*************************************************).

I have placed your return on the allow list as you do have final sale items that would not normally be allowed for return. Once you visit the portal and make a return label you would need to reach out to ******************************************************************** to request for the approved (per notes) return label to be waived as this is a manual function. When you request the label you the website will see the fee, we can remove this on the back end.

Again please just follow those same instructions to have your return label waived.

The return window will close 30 days after purchase date. So please have your return completed within this time frame.
Please just review all the return guidelines per our website for there is no misunderstandings. *************************************************************

Thanks
AKIRA
Customer Answer
Date: 03/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****
Initial Complaint
Date:02/26/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This store sold me damaged items on sale and did not notify that the pants were sown backwards, the tag was sewn in backwards and the pockets also, when I tried to return the item to the store, the so called manager named jazzy told me she was a seamstress and I could wear the pants backwards. And the proceeded to try and stretch the pants at the seams and asked me did I try them on when I bought them. She also said that the pants were final sale and it says that in the sales ticket. I asked them why would they sell me damaged clothes and hit no response. The other issue is I bought a pair of paints that had a for sale tag on them and the same manager took the sale ticket off the pants and said they were not on sale 50% I look online and the same pa ya are on sale. I email the store and they tell me to go yo the store. I go yo the store and they say they cannot honor online sales of the same pants, This store did nothing to offer me any store credit adjustments coupons or anything. Poor business and this store does not appreciate my money
Business Response
Date: 02/26/2025
Complaint ID: ********
**** *****
Order #*******

To whom it may concern:

Wed like to clarify the details regarding your recent purchases and our return policy.
Speed Racer Knit Jogger (Size Small) Originally priced at $54.90, this item was marked down to $27.45 with a damaged discount, as reflected on the receipt (attached). As stated in our policy, discounted items are final sale and not eligible for return.

Coincidental Love Oversized Metallic Ruched Pant (Size Medium) Purchased in-store at full price ($69.90). After your purchase, you noticed the item was listed online at a discounted price of $34.95. Our in-store team explained our policy, which allows customers to return an in-store purchase (within the return timeframe and guidelines) for store credit, which can then be used to repurchase the item at the discounted rate. However, this item is currently out of stock online and is no longer available for purchase at that price.

While we are unable to process a return for the Speed Racer Knit Jogger due to its final sale status, we are happy to assist with an exchange or store credit for the Coincidental Love Oversized Metallic Ruched Pant within our 14-day exchange window. We just wont be able to price adjust the online price for the instore price on that Coincidental Love Oversized Metallic Ruched Pant.

For reference, please see our policies below:

Exchange Policy: AKIRA Exchange Policy *************************************************************

Price Adjustment Policy: AKIRA Help Center - Price Adjustments ***************************************************************************************************************************************

Please let us know if you have any further questionswe're happy to assist!

Best regards,
AKIRA
Customer Answer
Date: 02/26/2025

Complaint: 22992121

I am rejecting this response because: The metallic pants had a sale price ticket in them and the manager took the sticker off of them and said they were jut on sale, the size is a medium and they pants were online on sale in a medium as well of course they may be out of the item now but it was your managers fault that I didnt get the torrent purchase for the pants, and you guys sold me damaged pants at a discount t without me knowing g they were damaged I purchased other items that were in sale too but not damaged, so your trying yo change things up, and lie this is so ***** of this store.
wont even offer a store credit when I took the items back to the store all the money you guys make off poorly made clothes.
I will never shop AKIRA again and I will spread the word.
Sincerely,

**** *****
Business Response
Date: 02/27/2025
Complaint ID: ********
**** *****
Order #*******

To whom it may concern:

We are happy to offer an exchange for the Coincidental Love Oversized Metallic Ruched Pants (Size Medium) as long as the item meets our exchange/return guidelines.

Regarding price matching, our in-store pricing is separate from our online pricing, and stores are not required to honor online sale prices. If the item was available for purchase online at a lower price, you were welcome to make that purchase at your convenience. However, since this item was purchased in-storewhere it remains a full-price itemit is not eligible for a price adjustment.

Additionally, the Speed Racer Knit Jogger (Size Small) was purchased at a markdown damaged price and marked as a final sale item at checkout. The store team confirmed that this was communicated at the time of purchase, and this is also reflected on your receipt. As per our policy, final sale items are not eligible for return or exchange.

We strive to provide transparency and excellent customer service, and we appreciate your understanding.

Please let us know if you have any further questionswere happy to assist.
Initial Complaint
Date:02/11/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a dress from Akira on 2/6. I paid for overnight shipping. I read the shipping policy. I thinks its misleading. I included screenshots. Overnight shipping says Next business day. The description then leads you to believe that you can order on a Friday before 4 pm CT and still receive the package on time. I ordered Thursday night 9:51pm CT, thinking that since I paid for overnight Id receive it Saturday because it also say when you order before 4pm you order is processed and sent out that same day. According to the policy my order shouldve been processed and sent out Friday to be received on Saturday. Akira provided a timeline chart. The chart was not readily available for me To use as a reference. The chart wasnt under the shipping policy. Its in help center. I didnt think I needed help because I had just ordered the same dress and used the same process and everything was fine. The dress came And it was too small. So I did the same Exact thing and ordered another one with overnight shipping. If the chart they provided was directly under the shipping policy I would have not reordered the same dress. I feel very mislead. Im going to return the dress, but I also feel as though I should be refunded my 30 dollar overnight fee. I been emailing Akira back forth.
Business Response
Date: 02/17/2025
***** *******
Complaint ID ********
Order# #*******

To Whom It May Concern,

On Thursday, February 6, 2025, at 9:51 PM CST, Hydia placed an order with an overnight next-business-day shipping request.
Our shipping policies, clearly stated on both our *********** and Shipping Policy pages, specify that orders placed after 4:00 PM CST are processed on the next business day. Below are the relevant links for reference:

FAQ - Shipping Options - ********************************************************************************************************
Shipping Policy - ***************************************************************

Overnight Shipping Next Business Day:
Orders placed by 4:00 PM CST, MondayFriday, are processed and shipped the same day.
Orders placed after 4:00 PM CST will be processed the following business day.
Business days exclude Saturdays, Sundays, and U.S. holidays.

Since Hydias order was placed on Thursday, February 6, 2025, at 9:51 PM CST, it was processed and shipped on Friday, February 7, 2025. Our shipping policy does not include weekend deliveries, which is clearly outlined on our website. Given this timeline, the expected delivery date for the order was Monday, February 10, 2025.

Tracking information confirms that the package was successfully delivered on Monday, February 10, 2025, at 1:14 PM, meeting the expected delivery timeframe. If the package had not arrived within the stated timeframe due to an error on our part, we would have refunded the shipping cost. However, in this case, the order was delivered as scheduled.
We value our customers and always strive to provide clear and transparent shipping policies.

Best regards,
AKIRA
****** ********
Initial Complaint
Date:01/31/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on November 30, 2024 an order was placed with Akira totaling $328.44. With this order I used the payment method Klarna which is a payment plan institution. On December 7, 2024 I received an email stating that my order was delivered, which there was no package delivered. I contacted Akira to inform them of the matter and was informed they will look into it if the package does not show up within 72 hours. After patiently waiting and no package I contacted Akira again and asked to speak with a higher up supervisor. The supervisor informed that the best thing to do is to contact my bank as they are not responsible for missing packages. My bank was then contacted who administered there own investigation and came back within 3 weeks later and informed that due to the purchase being made through a third party "Klarna" there is nothing they can do to contact Klarna. I then contacted Klarna who not only took two payments out my account for this order, but mentioned that I will have to be responsible for payment if Akira refuses to comply with the matter. it is now almost two months and Akira has done nothing to resolve the matter and my account is being charged for items not received. At this time I am asking for my full refund. This is beyond poor customer service!
Business Response
Date: 02/13/2025
Order#*******
Diahema Heron

Response to BBB Complaint:

To Whom It May Concern,
We are writing in response to the Better Business Bureau complaint regarding Order #******* placed by Diahema Heron.
Ms. ***** reached out to our customer service team on 12/09/24 to report that her package, marked as delivered on 12/07/24 at 2:50 PM by OnTrac, was not received. As part of our standard policy, we ask customers to wait 72 business hours before proceeding with further action, allowing time to check with neighbors or their local carrier.
On 12/07/24, we sent Ms. ***** an email notifying her that her order was out for delivery, followed by a second email confirming delivery. Additionally, we provided a proof-of-delivery photo, which the customer did not dispute as being an incorrect location. OnTracs GPS tracking and photo confirmation verify that the package was delivered successfully.
To assist Ms. ****** we also sent a shipping claim form on 12/09/24, which is required for us to proceed with any resolution. However, the customer did not complete or return the claim form. Per our shipping policy **************************************************************** AKIRA is not responsible for lost or stolen packages if the carrier confirms successful delivery. If a shipping claim is submitted and approved, we offer either a reshipment or a gift card equivalent to the purchase amount.
Unfortunately, since Ms. ***** did not follow the required steps by submitting the claim form, we were unable to provide further assistance. Instead, she proceeded with filing a chargeback on 02/13/25.
We take customer concerns seriously and strive to provide clear policies and resolution processes. However, we must adhere to our procedures to ensure fairness and consistency. Please let us know if any further details are needed.

Best regards,
AKIRA

Initial Complaint

Date:12/30/2024

Type:Product Issues

Status:

Resolved

Resolved:: The complainant verified the issue was resolved to their satisfaction.
Unresolved:: The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:: The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:: The business failed to respond to the dispute.
Unpursuable:: BBB is unable to locate the business.

Dear Akira Customer Service,I am writing to express concerns regarding the refund process for my recent purchase of the Embellished Mini Dress in the amount of $163.49. I purchased the dress in a size large and, upon realizing it was too large, I exchanged it for a medium. I returned the large dress to Akira but I have encountered issues with how my refund was processed back to Klarna.When I requested a return label from Akira, I do not recall being given an option to specify how I wanted the funds returned. After several weeks, I contacted Klarna and inquired about the refund, as I noticed that the funds had not been sent to the company.On December 30, I called Akira to follow up on the refund status and was told that I had requested a gift card. However, I would not have requested a gift card, as I paid for the dress using Klarna and expected the refund to be processed back through Klarna. Additionally, I found it odd that the first ***** mentioned the gift card had been issued on December 9, the same day I returned the dress via **** but I did not actually receive the gift card until December 30 after my inquiry.After the first ***** hung up on me, I called back and spoke with another *****, ******, who explained that no method of refund had been specified, which led to the issuance of a gift card. This contradicts the previous information I was given, and I find this inconsistent and confusing.I am requesting that the gift card be voided, as I did not request it, and that the refund be processed back to my Klarna account as originally intended. I would also like to know why I was not contacted via email to confirm my refund method before the gift card was issued. I do not intend to use the gift card, as I do not usually shop at Akira, and I would prefer my funds returned in the same manner as the original payment.Please let me know how we can resolve this issue as soon as possible.Thank you for your attention to this matter.

Business Response

Date: 02/21/2025

We explained to the customer they selected the gift card not the original form of payment when creating the return label- The customer has now used some of this gift card as of 1/5/2025 on order number #******* - Considered Closed

Initial Complaint
Date:12/17/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When I received these the jewels and straps were curling so I requested an exchange. The replacement item has missing gems and they refuse to let me return the item and get my money back. I will not accept low quality products no matter if they are clearance. I have never had a company say too bad they are not to par, but that is your issue. I will never shop from here again. i want to return this and get my full money back.
Business Response
Date: 02/21/2025
Customer claimed damaged item- We sent a replacement - customer filed a chargeback - ******************** won the chargeback 1/31/25- Considered Closed

Customer Answer
Date: 02/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *********

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AKIRA Headquarters is NOT a BBB Accredited Business.