Complaints

This profile includes complaints for AKIRA Headquarters's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  AKIRA Headquarters

  201 N California Ave Chicago, IL 60612

• 

  AKIRA

  1500 Polaris Pkwy Ste 1170 Columbus, OH 43240

• 

  Akira

  27500 Novi Rd Ste D166 Novi, MI 48377

• 

  Akira

  2860 Cumberland Mall SE Ste 1141 Atlanta, GA 30339

• 

  Akira

  744 Lincoln Rd Miami Beach, FL 33139

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 20th, 2023 I made a purchase at shopakira.com for the amount of $66.48. I completed the purchase via Amazon Pay. I ordered the AZALEA **** CLOVER THIGH HIGH OPEN TOE BOOT WITH 4 WAY STRETCH IN BLACK STRETCH in the color black, size 8. On February 20th I received an order confirmation from Akira #********* and on the 21st I received an email from Amazon Pay stating that my payment had gone through Amazon Pay payment ID: *******************. That same day I got another email from Akira with a Tracking ID that has never worked for me Tracking Number:202302212015SQ8NSG. Whenever I try to track the order it says order "not found". I have tried reaching out to the company for an explanation or assistance of some sort and they have ignored me. I even sent emails via Amazon Pay and all to no avail.

  Business Response

  Date: 02/25/2025

  Once an order is placed we do send an order number confirmation to the customer. Orders typically take up to 48 hours to process, or up to 72 hours during extra-busy peak times. Once your order shipped, you received a shipping confirmation email with tracking details. Here is our website page that communicates the processing times: ************************************************************************************************************* . This has matter has been resloved.

• Initial Complaint

  Date:02/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase items order # *********-653021 and they were delivered however I returned one of the items and so far I have not been issued a credit the item I returned was:strong one patchwork camo corset blazer item number ****** cost $99.90 I'm due a refund and I have contacted AKIRA customer service via email no one has responded and I have sent at least five/seven requests. Phone number for company not working they are only taking emails from customers.

  Business Response

  Date: 02/25/2025

  On January 30th, 2023 customer was refunded $108.89. It can take 5-7 Business days before the credit reflects back in the customer's account. Consider this resolved.

• Initial Complaint

  Date:01/20/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My niece order some clothing from Akira on December -27-2022 order number ************* which was supposed to be delivered on January -4-2023 by *** it never came I tracked the package through *** and found out it was delivered to **** post office to be delivered i put in the tracking number with **** and they have no knowledge of any package or that tracking number and the system haven't been updated since January -1-2023 apparently the package was pick up by *** and handed over to **** for delivery how strange and inconvenient, I contacted Akira January -6-2023 I tried Emailing emails don't work, tried by phone no one ever answer after trying calling on two different phones and holding on for long time no one ever answer next I tried the Live Robot again called ***** who they claims is putting you through group chat but some how only ***** the Robot answer when you tried to answer back no where to type your questions only ***** can answer they allow you to start the conversation and submit the questions and that's all only Robot ***** answers you I was told that after a couple days and she still haven't received the package contact them again well she still haven't received her package today January -20-2023 I contacted Akira again and the Robot ***** came on saying the same thing as before same word over and over nothing different I log out and went back on Akira Live chat and type in saying similar words but changing up some of the wording I did this three different times and ***** came on all those times saying the same thing this is when I really realized my niece was ripped off and this is a fraudulent site and the Live isn't real it's a recorded Robot just telling you the same thing probably to everyone who contact them through the Live chat Akira took my niece money and lots money my niece paid Akira they got paid she got nothing and you can never get through to a live real person because everything is phony

  Business Response

  Date: 02/28/2025

  With the order number and name provided, we are unable to locate a order. We would need a copy of the transaction to review this further.

  
  

• Initial Complaint

  Date:12/20/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to first say that this complaint has nothing to do with ****** and all about Akira. I purchased boots online with shopakira.com on 11/21/2022 order no *********. The order total was $66.23. This included the following: Subtotal$69.90 Discount (Spotlight)-$13.98 Tax$2.36 ************************ Grand Total$66.23 I paid via Klarna, meaning they paid on my behalf, and I would make 4 biweekly payments to Klarna. The first payment of $16.55 was made on 11/21/2022. The boots were delivered on 11/25. I tried them on and they were too tight, so I initiated a refund. I used the companys return shipping label which would deduct $8.95 from the refunded amount. With that being said, I was expecting to be refunded at least $7.60 once Klarna was refunded their money. which should have been $57.28, which would have been the price of the boots, taxes, and partial of the initial shipping cost. Instead, ****** was only refunded $49.33, leaving me with a balance of 35, to be paid to Klarna. Im not even sure how Akira calculated that amount. I contacted the store (Akira) via phone (no answer), email, and Instagram. I received responses responses via email and Instagram. They basically told me they wouldnt be returning any additional money because they do not return shipping costs or taxes. Them not returning the shipping costs is understandable to an extent because they do mention the $8.95 charge for the return label. Ive made other purchases online with other companies and had to make a return and some do put the shipping costs on customers, some dont. But Akira keeping the taxes paid on the item is illegal, and Ive never heard of a company doing that. I am due at least the $2.36 for taxes, and maybe the initial $7.95 for the initial shipping, considering I had to make a return and paid for that shipping.

  Business Response

  Date: 02/28/2025

  Customers total purchase was $66.23. Customer returned item and was refunded $49.33. We charge $8.95 for a return label to ship the item back. We do not refund shipping cost $7.95 if a customer returns an item. The customer was refunded $49.33. We do not refund the $8.95 for return label or the orginal shipping cost to send to customer of $7.95. The proper amount was refunded to the customer on. December 1st, 2022. We consider this matter resloved.

  Customer Answer

  Date: 02/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Rocondra *******

• Initial Complaint

  Date:12/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the store at ************* Norrdge, Ill on Dec 7 and again today. I paid $49.98 plus tax $55.68 for a new cream color sweater dress . I called the store and went to the store to return this item and was told no refund exchange only. My complaint is I brought this new cream color dress dirty, when I went back to the store to exchange it all the same dresses in that store was dirty at the *****.. So I complained to the manager Ms.******. I show her how all those cream color dress was dirty and they all should be removed she offer me a 10% discount and removed the dresses. Number (1) why sell new clothes dirty and why that store have at least 4 dirty dresses on a hanger (so they know I dont get it dirty) these clothes was not for sale just dirty clothes with no refund, (2) the manager offer me 10% off thats not good enough when I paid full price and it was not on sale. The manager said well its washable but I didnt buy it to wash I bought it NEW(3) it should be against the law to sale new clothes that is dirty, the store was dark and the dress was cream which made it hard to see the dirty part at the bottom of the dress (4) attached is a copy of my receipt and a photo of the dirty dress. If additional information is needed please contact me

  Business Response

  Date: 02/28/2025

  If merchandise becomes damged in-store we will sell it as a discounted rate. The customer can always inspect the items before making a purchase. We did offer the customer a discounted rate for the excepetion.

  
  

  Customer Answer

  Date: 02/28/2025

   
  Complaint: 18552196
  
  I am rejecting this response because:They gave me the 10% credit the manager said just wash the dress and the stains will come out and I did wash it, as you can see the dirty didnt come out. The dress has not been worn, This was a waste of my money. 
  Sincerely,
  ******* *****
  ******* *****

  Business Response

  Date: 03/03/2025

  Complaint ID: ********
  ******* *****
  
  
  To whom it may concern:
  
  We sincerely apologize for any inconvenience you experienced with your purchase. At AKIRA, we strive to ensure our customers are satisfied with their shopping experience.
  We understand your concerns about the items condition, which is why our manager extended a 10% discount as a courtesy.
  

  While we regret that the stains did not come out after washing, we are unable to offer a refund or further accommodations as the item has already been purchased and washed.
  
  We are unable to accommodate a refund or exchange but we can offer a one time use gesture of goodwill concession code for $40.00.
  This coupon code is for online use on most item with some exclusions. Code: SHIP-40EXPVOUCHER.
  To use this coupon please just make sure you are logged into an AKIRA with the email *************************.
  
  We appreciate your feedback and thank you for shopping with AKIRA.
  
  Best regards,
  AKIRA
  

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 18552196
  
  I am rejecting this response because:
  Its not about the 40% you given me to spend more money into your company. Its about your policies and procedures. I expect to buy quality products if not I should get my money back, Please dont insult me like that, Thank you but no thanks 
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:11/22/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 pairs of shoes from their website. The delivery never made it out of *******. *** said it was damaged and that I had to tell the sender the issue. I called customer service for the ******************** shop and every single person I talked to was extremely disrespectful. They never gave me my money back or shoe replacement. I think *** stole the shoes because it never left their facility but got damaged their. They tried to put it on me to take care of the damage. I called *** several times for resolution but they kept telling me I need to contact the shop. I contacted the shop several times and they told me I needed to show proof but they had already discarded the damaged packaging. I had to have my bank take action for fraud.

  Business Response

  Date: 02/28/2025

  We would need an order# or a copy of the receipt to further assist. We consider this closed unless we receive the request documentation.

  
  

• Initial Complaint

  Date:10/22/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of shoes for my daughter on Saturday Oct. 15th. She tried on only the left shoe so we did not realize until returning home that the ankle strap to the right shoe was missing. Since we live 4 hours away I emailed customer service on Wednesday Oct. 19 and received a response back that I would need to contact the store directly because they only resolve issues with online order. It makes no sense if i had bought it online they would correct the problem but since i didnt they wont be of assistance? I spent the afternoon of the 19th calling the store directly however since no one at the location answered it forwarded the call to "customer service" which is the same department at corporate I had emailed earlier. I spoke with ***** who requested I respond back to the email from her department that requested I call the store & put in the subject line "Attn ****** ***** would forward the message to the store directly so that they could reach to me. I included my contact information as well as pictures. I received no response from neither the store or the customer service email on Thursday. I emailed again on Friday stating if I was not contacted my next steps would be to file a credit card dispute & contact the BBB. There has been no response. Ideally I would just like an ankle strap sent. There were multiple pairs of the shoes in store. If this can't be done we are open for an exchange or refund. The shoes are needed for a homecoming event in the near future. I have attached pictures of the shoes showing one strap is missing as well as the receipt.

  Business Response

  Date: 02/28/2025

  Consider resloved.

  
  

• Initial Complaint

  Date:07/21/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Akira order number: 000497905-408599 and Klarna order number: F64N801G-1. I paid $230.00 to Klarna for Akira on July 4, 2022 My item was suppose to be delivered on July 6, 2022 through a company called ***********************. This company has no way of tracking your package like other companies. I was ordering food on July 6, 2022 I got a text my food was ready at 5:35pm. When I checked my email I seen that Akira had said my package had been delivered at 5:20pm I immediately went outside. When I went outside there was no package to be found. I called Akira right away on July 6, 2022 at 5:36pm. I was told that my package was delivered at 5:12pm to the door. I told the woman on the phone this was definitely incorrect she then said they would contact the driver to see if package was delivered. I didnt hear anything from Akira so I contacted them back on July 7, 2022. I was then told they was still waiting on the photo and to wait until Saturday, July 9, 2022. I got as email on July 8, 2022 of them explaining the package had been delivered and here is the photo. The photo showed the package in the yard. I emailed them back on Friday, July 8,2022 when I didnt hear back from them I called on Monday, July 11,2022. I explained I had 2 dogs who bark when someone comes on the porch. I also received packages the next couple days without problem. I was told from one person to call UDS. When I called UDS they said all they can do is write the driver up and to call Akira back because they have my card information on file. I called Akira back they told me they dont do anything about theft and I had to take that as a loss. The lady then hung ** in my face without us finishing the conversation. After being told that I contact Klarna to see if they can do something about the matter seeing I had purchased through them. I was told from Klarna that they pay for the total purchase from Akira and I make payments to them. How am I to still make payments on something I never received?

  Business Response

  Date: 02/28/2025

  Consider resloved with filed claim closed out.

  
  

  Customer Answer

  Date: 03/10/2025

  Complaint: 17599301
  
  I am rejecting this response because: I never heard from AKIRA regarding this matter. Only things I know is what I had stated in my original claim 2 1/2 years ago. This is an unresolved matter and Im unsatisfied with the matter.
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 03/25/2025

  Complaint ID: *********
  ****** *****
  Order #*********
  
  
  To whom it may concern:
  
  We understand how frustrating this situation must of been. We have thoroughly reviewed your case, including our internal records and the carriers delivery confirmation. The package was successfully delivered on July 6, 2022, as confirmed by *********************** (UDS), and a delivery photo was provided as proof of delivery(photo provided) within a gated area.
  
  We understand that not receiving your package is disappointing. However, as outlined in our policy, AKIRA is not responsible for lost or stolen packages once the carrier confirms successful delivery. Because the package was delivered to the specified address, we are unable to issue a refund or replacement. ***************************************************************
  
  We truly regret any frustration this may have caused and appreciate your understanding.
  
  We consider this matter closed.
  
  Best,
  AKIRA