Complaints

This profile includes complaints for Wilson Sporting Goods Co's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wilson Sporting Goods Co

  130 E Randolph St Ste 600 Chicago, IL 60601-6164

• 

  Wilson Sporting Goods Co

  8750 W Bryn Mawr Ave # 2 Chicago, IL 60631-3721

• 

  Wilson Sporting Goods

  4600 Roberts Matthews Hwy Sparta, TN 38583-5210

• 

  Wilson Sporting Goods Co

  108 Cherry Hill Dr Beverly, MA 01915

• 

  DeMarini

  6435 NW Croeni Rd Hillsboro, OR 97124-8516

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was placing an order for a XVT 2.0 Matte Batting Helmet and XVT batting helmet face shield (both in royal blue) but saw that you do not split payments. I saw you have e gift cards so I bought a $60 one to use that and then another form of payment for the difference. The system said 1-3 hrs to receive so I thought worse case scenario I would have it by this morning. No dice! I called customer service and they were less than helpful. They told me to call my bank and I asked for resolution on their end. They then told i would have the gift card within 24 hrs. I explained I needed the order by Monday for a game and they said they could not do anything. I asked if once I received it could they provide me a code to expedite shipping (showed over $45.) as that was needed at this point. The girl said she would check (i was on hold twice for a total of 30 minutes), the second time she cam back and said the "supervisor" would be contacting me via email (asking for my email did not feel valued as customers as they had my account up and did not automatically have my email). Also, I asked if they could please call me instead of emailing as I may have questions. They emailed me stating I would need to wait for my gift card and if not received in the 24 hrs they would cancel my order (I had specified I did not want it canceled to avoid more time). **** then said they would give me a 10% discount if not received (gift card). that 10% would no even cover the sales tax much less expedited shipping fees Not only did I not feel valued as a customer but this entire issue was not their concern and I was on my own in trying to figure it out. I want my helmet and face shield. Please by Monday! $60 still held up and not order for helmet and shield yet placed.

  Business Response

  Date: 02/19/2025

  Hello,

   

  Our apologies for the issue with the gift card not being received within the 3 hour time frame posted on the website and then the subsequent poor customer service. Unfortunately, the initial order was cancelled due to incorrect address information entered. However, the second order processed correctly with the address correction. *** tracking number for second order is 1Z89YW750339762676. A senior agent reached out on Friday afternoon by phone, but was forwarded to a voicemail that was not set up. Multiple calls have been attempted this week with no answer. Once again, sorry for the hassle and inconvenience.

   

  Regards,

   

  Evoshield Consumer Team

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22940519
  
  I am rejecting this response because:

  The Gift Card was not cancelled until i sent an escalated email back to your customer service team. It then somehow managed to get cancelled.  I needed the items by Monday February 17 and due to all this missed the deadline.  Honestly, I would have gone elsewhere if it was not a brand requirement by the organization.

  The address input was the exact same address on the second order, so not sure what spin you can put on that.

  I am mostly upset becuase while I realize issues happen, your team did nothing to resolve it.  I asked for a courtesy of expedited shipping once it got sorted out (as this system issue caused delays for me) and was told a "Supervisor" would reach out to me with a response email (not even a phone call even though it was requested).  Then I was told in the email if the gift card did not process within 24 hrs (which it did not) you would cancel it and send me a 10% discount.  Neither was done.

  The second order that went through was not for a gift card, as I went ahead and just placed it on a card due to the issues with purchasing a gift card.  And to make sure we are clear and not misleading in our responses, the second order was done through no efforts of your company but by me emailed and escalated email about my gift card, it then getting cancelled and me going in and then placing another order for the items forgetting about using a gift card to purchase and apply.

  It is obvious that this company is fine with sub-par experiences both with your processes and the lack of customer centricity when approaching an issue.  Truly disappointing!

  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 02/20/2025

  Hello,

   

  Consumer Services Supervisor has reached out to resolve the issue. Once again, our apologies for how this played out. We hope that you will continue to be a valued Evoshield customer.

   

  Regards,

   

  Evoshield Consumer Team

• Initial Complaint

  Date:01/13/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for two custom tennis racquets on October 19, 2024 (Order # WILUSEN3460962) and understood that it would take 8 - 10 weeks for this custom order. I have now contacted the company on 4 different occasions to find out where my racquets are, and I keep being told that they should be shipped soon. They will not let me cancel the order at this point, nor will they allow me to speak with a supervisor about my displeasure at the lengthy delay in getting my products. I have been a loyal Wilson customer for over 50 years and this is the most frustrating dealings that I have had with the company. I find it to be unacceptable.

  Business Response

  Date: 02/05/2025

  Good Morning,

   

  Our sincere apologies for the shipping delay. We try to take into account the delay Chinese New Year causes but in this year, several shipments were delayed longer than anticipated. According to *** tracking, the order was delivered Thursday January 23rd (tracking # 1Z89YW750339479518). Once again, sorry for the hassle and inconvenience this has caused.

   

  Regards,

   

  Wilson Consumer Team

  Customer Answer

  Date: 02/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for doing this on my behalf.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:01/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased two ******** bats, they broke. We had to send each bat in to figure out if DeMarini would accept them under their warranty. They did and provided us a voucher. Needless to say the voucher was for 1 year to purchase a bat. These bats are upwards of ****** and we unfortunately have to save money and my daughter raises the money to replace. We went to go use the vouchers today and they expired. If a bat for ****** carries a warranty and breaks then I should be able to purchase my new bat with a credit when I can afford It otherwise the company is not guaranteeing their Warranty. You cant pressure a consumer To use a voucher in a timeline on a product they purchased from the beginning. I want an actual cash refund for both my bats. I will be reaching out to social media outlets to share my story about how these bats are poorly made and how long the review process for warranty takes and then the fact that they force you to Choose a bat when you cant afford to. Case Number ???????******** Warranty Claim ******** Warranty Claim - ********

  Business Response

  Date: 01/06/2025

  Hello,

   

  Out apologies for the issue with the bats. Per the ***************** Supervisor, a new voucher has been emailed in the amount of $470. The voucher can be used on any of our websites, for another year, for any item/items (except customs) and covers taxes and shipping. 

   

  Regards,

   

  Wilson ***************** Team

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction:October 2, 2024 Amount Paid:296.44 What the Business Committed to Provide:Wilson Sporting Goods committed to delivering a customized tennis racket with a "Black Chrome" franchise logo, as per my order specifications.Nature of the Dispute:The racket I received on November 22, 2024, does not match my order. The logo is not "Black Chrome" as specified; instead, it is gold-toned, which is completely different from what I ordered. This is not a minor discrepancy or variation due to productionit is a clear mistake in fulfilling my order.Despite my repeated efforts to resolve this issue with Wilson, they refused to acknowledge the mistake and claimed that the color outcome is consistent with their production standards. They offered a 10% refund, which is not acceptable for a product that does not match the customization I paid for. I requested a full refund, as the product I received is not what was advertised or committed.Resolution Attempts by the Business:I contacted Wilson Sporting Goods multiple times to address the issue. Initially, I was open to receiving a replacement, but Wilson denied any mistake on their end and only offered a 10% refund. This resolution does not address the fundamental issue: I did not receive the product I ordered.Desired Resolution:I am seeking a full refund for the tennis racket. The customization I paid for was not delivered, and I believe Wilson Sporting Goods should be held accountable for their mistake.Additional Details:I have email records documenting my communication with Wilson, including their refusal to acknowledge the error.I have photos showing the product I received and how it differs from the "Black Chrome" logo I ********** efforts to resolve this matter amicably have been ignored, leaving me no choice but to escalate this claim.

  Business Response

  Date: 01/17/2025

  Hello,

   

  Our apologies for the issue with the racquet and the poor customer service. The issue has been escalated to the production management team and they are reviewing. We will respond back with their answer by Wednesday of next week. Once again, sorry for the hassle and inconvenience.

   

  Regards, 

   

  Wilson Consumer Team

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm resident of NY state and I need to be in ** for a few months. Wilson had 25% off on the racket I liked on Cyber Monday and combining with my Rakuten 15% Cashback offer it makes a great deal for me to make a purchase. While I'm on check out page, Wilson does not allow me to proceed with the order while my billing address (NY state) is different than delivery address (OH state). And by default - Wilson forces billing address to be the same as delivery address and this is the only way to place an order. A few hours after I placed my order, Wilson sent me an email saying they has to cancel my order due to denied payment. I called up my credit card company and they said they have issued the payment and it is Wilson not wanting to proceed with the transaction. I then called up Wilson customer service and I was told I need to try different browser and credit card. After following the instruction from Wilson customer service, my account was locked by ********************** because I placed too many transactions and now I can't place any order. Very frustrating experience with Wilson and it seems impossible to purchase a gift and ship it to a different delivery address than billing address. Hope Wilson can address the system issue and provide same 40% discount as compensation.

  Business Response

  Date: 12/18/2024

  Hello,

   

  Our apologies regarding the website shipping/billing issues. The ***************** Supervisor will be reaching our via email and include a 40% discount code to use towards another purchase. Once again, sorry for the hassle and inconvenience this has caused.

   

  Regards,

   

  Wilson Consumer Team

• Initial Complaint

  Date:10/23/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a basketball online for my son and it showed that it would be delivered on October 23rd however when I check the delivery the morning of the 23rd it showed that the delivery was already made in October 22nd. I immediately contacted Wilson to see where my package was because on the 22nd when I returned home from work there was no package at my door. The individual I spoke with told me that she will escalate this matter and it would be looked into and reinsure me that I will be receiving a replacement since I did not receive my package. However less than 10 minutes later I receive an email from Wilson stating that pretty much too bad the package was delivered and if I didn't get it they're not going to do anything about it. This is unacceptable and I will definitely make sure that this does not happen to anyone else nor me. I am actually glad that the package never arrived because I honestly do not want to give money to a company such as Wilson. all I want from them is my money back they can keep their package or whoever has it can keep it

  Business Response

  Date: 10/28/2024

  Hello,

   

  Our sincerest apologies for how poorly this situation was handled. A lost delivery case should have been immediately opened with *** and if that did not result in the package being found, a new ball should have been sent. Our customer service fell short of the standards we try to attain. Again, sorry for the hassle and inconvenience and more importantly, loosing you as a valued Wilson consumer.

   

  Regards,

   

  Wilson  ***************** Team

• Initial Complaint

  Date:09/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for two tennis racquets on Sep 2nd. order WILUSEN3222284. On sep 10th, got an email that the order is on its way with a *** tracking number but the tracking clearly says the packages was never given to *** called *** and they confirmed the same. Wilson needs to refund. the amount since they never shipped the product

  Business Response

  Date: 09/17/2024

  Hello,

   

  Our apologies for the delay in shipping your order. Per *** tracking, your order is in transit, due for delivery tomorrow September 18. For reference, *** tracking number is 1Z89YW750337974094. 

   

  Regards,

   

  Wilson Consumer Team

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 33.5 Customized bat, it failed. I sent it back to warranty. They said it was under warranty and would (option 1) send me another Customized bat, but it would be 6 to 8 weeks for delivery, or (option 2) I could replace it with a bat in stock that was not customized and could get it in 6 to 8 days. My son is participating in a showcase on 9-14 & 15 and needs a bat. We choose option 2, even though I would be losing $200. Because we need a bat. They sent the wrong bat, 30 inch that we didnt specify. I was told I could send the 30 inch bat back and as soon as they saw the tracking number on the returned 30, they would immediately mail the correct bat. I have called several times and still cannot get them to send me the correct bat. All Im asking is they get the correct bat in the mail ASAP so he can have it for this showcase on the *****th.

  Business Response

  Date: 09/16/2024

  Hello,

   

  Our sincerest apologies for the breakdown of the original bat, shipping of the incorrect bat and then subsequent poor customer service. Per *** tracking, the correct bat has been delivered. For reference, *** tracking number 1Z750Y1E0262415370 confirms delivery on September 11th. Once again, sorry for the hassle and inconvenience and hope you will continue to be a valued Slugger consumer.

   

  Regards,

   

  Slugger Consumer Services

• Initial Complaint

  Date:08/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 footballs with in 2 weeks all were leaking heavy from the valves

  Business Response

  Date: 08/08/2024

  Hello,
  
  Our apologies for the issue with the footballs. We have a 1 year limited warranty on inflated footballs. When possible, please got to Wilson.com, bottom of the home page under About Us and select Limited Warranty. Fill out the short warranty form and submit. A member of our team will then reach out for further information once the warranty form is received. Once again, sorry for the hassle and inconvenience.

   

  Regards, 

   

  Wilson Consumer Team

  Customer Answer

  Date: 08/10/2024

   
  Complaint: 22104139
  
  I am rejecting this response because:
  They where not purchased from the website they where bout from wizards sports
  Sincerely,
  
  *************************

  Business Response

  Date: 08/13/2024

  Hello,

   

  When possible, please return footballs to Wizards Sports. Wilson authorized dealers will review and potentially honor warranty claims. If you cannot file the claim with Wizards Sports, please fill out the Wilson warranty mentioned earlier. As long as Wizards Sports is an authorized dealer, we will review the warranty request and proceed accordingly.

   

  Regards,

   

  Wilson Consumer Team

• Initial Complaint

  Date:08/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2 defective bats and received 2 200$ credits. I want to combine the 2 to purchase a new bat for $400. They wont combine my credits and customer service is rude and deceptive. I asked for the products back and they are not being helpful either. I want either my 400$ back or my credits combined.

  Business Response

  Date: 08/05/2024

  Hello,

   

  Our apologies for the issue with the bats. Unfortunately, our system does not support combining two vouchers to make one purchase. However, the ******** Services Supervisor has decided to cancel both vouchers and issue a replacement bat of your choosing and ship 2nd day air. Hopefully this will be a satisfactory solution. Once again, sorry for the hassle and inconvenience.

   

  Regards,

   

  Wilson ******** Team

  Customer Answer

  Date: 08/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************