Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business took $359 to assist with owed taxes, only for us to not have any contact for nearly 2 months. After finally getting ahold of someone, they said our case was transfered to someone else. After days of waiting, we hear from ****** ****** that they are essentially going to keep our money and require we pay the full amount back to the **** which we could have done on our own without paying this company nearly 400 dollars. They provided no service whatsoever, provided no resolution, and have essentially stolen money from us for nothing. When confronted, ****** claimed he could give us back an arbitrary 50% refund. When we demanded the full value back as they provided no service whatsoever, ****** **** up, texted that he would not be giving us even the 50% now, and blocked both mine and my husbands numbers. This has been hands down the most predatory and least professional experience I've EVER had. DO NOT SUPPORT THIS SCAM OF A BUSINESS. He is stealing money and gives you the run around for months before telling you they're taking it and providing 0 help.

  

  Business Response

  Date: 06/30/2025

  Were unable to issue a refund at this time. Our team has already dedicated significant time and resources to your case, and services have been rendered in accordance with our agreement.

• Initial Complaint

  Date:06/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sent me a letter and tried to make it look official about a tax lien and enforced collection activity for the state I live in but they have ZERO affiliation with my state tax commission. These fraudsters are preying on people to make a buck.

  

  Business Response

  Date: 06/13/2025

  Had you read the letter carefully, you would have noticed that at the bottom it clearly states:
  This message is brought to you by Nationwide Tax Care. We are a private tax defense firm.
  We are not the *** or the state were a private firm working on behalf of taxpayers to resolve their outstanding tax issues.

  Customer Answer

  Date: 06/13/2025

   
  Complaint: 23457260
  
  I am rejecting this response because: The bottom of the letter is in very small print and it's obvious that was done on purpose. You have a logo at the top of the letter that is represents the scales of justice which intends to make it look official. Then at the top of the letter it says "NOTICE OF STATE TAX LIEN AND ENFORCED COLLECTION ACTIVITY" and several times in the letter it says to "contact your office immediately upon receipt of this notice" and has an "Action Date" as if you're trying to pressure people to call you out of fear that further action is being taken against them. This is sleazy and you should refrain from this kind of activity. Remove all of my information from your system immediately.
  
  Sincerely,
  
  ***** ***

  

  Business Response

  Date: 06/16/2025

  
  This message is brought to you by Nationwide Tax Care. We are a private tax defense firm.
  We are not the *** or the state were a private firm working on behalf of taxpayers to resolve their outstanding tax issues.

  Call ************ for immediate taxpayer assistance. 

  At Nationwide Tax Care, we help you settle your federal and state tax debt for a fraction of what you owe.
  ? Over 15 years of experience
  ? Operating in all 50 states
  ? Trusted by thousands over $7 million in tax debt resolved

  Customer Answer

  Date: 06/17/2025

   
  Complaint: 23457260
  
  I am rejecting this response because: I'm not going to go back and forth with you on how you justify your sleazy business practices. As stated previously, remove my information from your system immediately and confirm that you will not contact me again.
  
  Sincerely,
  
  ***** ***

• Initial Complaint

  Date:05/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got into an agreement with Nationwide Tax Care and paid the ***** for them to help me with applying for the *** tax forgiveness. I then paid another ***** to get my back taxes filed which thats fine but in over a year they have not filed for the fresh start initiative. They dont really respond to my emails and when they do its months after Ive emailed them with questions. I sent several emails asking them what to do because I was getting letters from the state saying that they were going to put a lean on me and they would not respond and I have all of my emails and few calls to which no avail. The state wiped out both my bank accounts and I am screwed and have been since a month ago when they took all my money. If I wouldve known this was going to happen I wouldve dealt with it myself and got on a payment plan and been able to do what I can afford financially. When I do hear from them its someone different and I ask questions for an update and they lie to me saying that theyve sent in the paperwork for the fresh start program but Ive hear that from two different people at two different times, months apart so they are lying, thats evident. I want my money back so I can just do this on my own. They did not hold up their end of the contract so I should get my money back. This is ***** I lost to a company that didnt do what I hired them to do and then because of them not replying to me I lost all my money which was almost *****. That was my money for the month. I am retired and only get paid once a month. I havent been able to catch up with my bills now because of this company. I just want to discontinue this contract and give me my money back and I will continue working with the *** myself. And now I have just received claims from collection agencies for the past due balance for the *** so I want that off my credit report as well. They did me damage emotionally and financially and mentally because I cant pay my bills. Can someone help me please

  

  Business Response

  Date: 05/20/2025

  *****, I sent you an email with a copy of the ********* Tax Return we prepared for you as well as a copy of the IRS  Offer in Compromise we mailed on May 1st. Once an agent is assigned to the case and calls me I will let you know. Please be patience. We are still working on your case. ****** ****** IRS Enrolled Agent. ************. Call me at any time. 

  Customer Answer

  Date: 05/26/2025

   
  Complaint: 23350328
  
  I am rejecting this response because:
  As you can see, they are lying that they have done their job. I have several more emails where I reached out asking for help and for clarification, to no avail. It was weeks even months at times before I would get a response. If you see the emails, ****** told me he sent off the letters to the *** back in March I think it was and now its May and no they are saying that they have sent them off!!! They are liars and ho do not do their job, who have cost me a lot on of money and I want my money back, end of story. I will get an attorney and it will make sure everyone know they are frauds. People go to them for help and a fresh start from past mistakes and they end up costing me more money, and I am behind everyone because of them. Not to mention, I signed on with them over a year ago!!! Why are we discussing this over a year later??? Because they took my money and didnt do what they were hired to do. It doesnt take 14, 15 months to file past taxes and file for a fresh start application. I will send my records for when I sent them my first payment to retain them which shows it was over a year ago. In every email they dont know whats going on and they contradict each other. As you can see I have asked repeatedly for updates and just blatantly for my money back because they failed me and didnt hold up to their end of the bargain. And clearly I was dealing with three people, not one as you claim! Asking each one of you for help and I never got it. If you need further receipts or emails I will provide them but as you can see, this isnt a responsible business, just look at the time frame its taken and the amount of help theyve done for me. Give me my $2,000 back that I paid for you to ruin my financial future. I will deal with the *** myself, seeing that I had to deal with them myself in regards to the state taxes anyway Because they failed to do so. 

  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 05/27/2025

  We are truly sorry for not meeting your expectations. We appreciate your feedback since it helps us determine areas to improve and resolve any issues you may have experienced. Please send us a message at ******************* with your name and the details of your case so that we can help address your concerns. Afterwards, a member of our Client Satisfaction Team will reach out to you to follow up on your concerns.

  Customer Answer

  Date: 05/29/2025

   
  Complaint: 23350328
  
  I am rejecting this response because: youve had 14+ months to get this done. Only reason you are replying in a timely fashion now is because I reached out to the BBB, otherwise I would be still wondering whats going on with my case, getting screwed by the ****  I have on several occasions asked to be referred to a higher up/ manager, to no avail. I have asked for help, to no avail. I have asked to just give me my money back and leave me and my case alone, to no avail. Youve had several chances to talk but instead ignored me and failed to hold up your end of the contract and now, over a year later you want to talk! No. I am not contacting anyone from your company directly as I dont trust any of you. You want to fix this? Give me my money back so I can catch up on my bills because you failed to do what you were hired for and every ***** I had was taken by the state unbeknownst to me that this was even possible. You never replied to my emails that were asking what I needed to do to stop this lien from happening and you ignored me. And the kicker is, when you replied a month later, all you said was, Im sorry we were unable to help you with your state taxes. Lol you didnt even try to help!!! I dealt with them after they took everything. I will stand before anyone and show them your lack of professionalism and accountability and how you lied to me and took my money. I am not going to stop fighting for me. I am not going to stop fighting for whats right. And I will not stop until you fix this and make me whole. 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started working with the company over a year ago now on both Federal and State taxes to the tune of ******* for each. They have done nothing and to make matters worse they offered to do my taxes for 2023 which cost an additional ****** I learned today that they never even filed my taxes despite being sent copies of said taxes. I am getting no response to my emails at this point! The world is full of scamming vultures and that is NOT what I needed in my current position! I doubt theres any way to get even a portion of my money back because well, thats how this life works! Im glad Im on the downhill for having to be around for a long time!

  

  Business Response

  Date: 04/16/2025

  *****, *** sent the offer in compromise back due to 2023 not being filed. We filed 2023, *** processed the tax return on  02/10/2025 and we have resubmitted the *** OIC.  I will put a stop on all future payments until the case is settled just to help you out. Once an agent is assigned to the case we will let you know. In about 8 weeks or so we should have an update form ***. I have attached a copy. Please make sure 2024 is filed within the next 7 days or they will send the offer back again. Unless you filed an extension. 

• Initial Complaint

  Date:04/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4-7 I received a letter from this firm stating a Tax warrant had been filed against me by the state of Oklahoma in the amount of $1,969.00.However, in checking with the state of Oklahoma no such warrant has been filed against me. Further no such warrant has ever been filed against me at any time for any amount.

  

  Business Response

  Date: 04/10/2025

  We obtained the information from public record. This may be pertaining to a tax lien filed by a different department. Try reaching out to the department of labor instead of the *********************. It could also be under a business you may be associated with. We don't have more information about it. 

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23177546
  
  I am rejecting this response because:

  I searched the public record prior to filing this complaint and no such record exists. I don't own a business so that's not the issue. I would like for this business to provide a copy of the "public record" they reference. Thanks. 
  
  Sincerely,
  
  **** ****

  

  Business Response

  Date: 04/11/2025

  You are not a client and you have never been a client.

  Do not review companies you havent hired please. 
   
  The tax lien is real. They are coming after you as you need to investigate and sue your due diligence instead of wasting your time hurting small businesses.

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23177546
  
  I am rejecting this response because:

   

  I have taken the steps the business has suggested and can find no such lien. I am soliciting the business's assistance in solving this issue. Also, I was told by a phone representative of this firm to merely disregard the letter since I could find no records, this seems in conflict with the advice given in the last response. 
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:04/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 13th 2023, I made a transaction with the firm to help go through my Tax payments to **************. Since then, I have been calling the firm, given the run arounds, multiple Case Managers and no resolve. I had to call New York State myself This year in 2025 after I received a threat in the mail from the state that my wages may be garnished. every time I called, I was met with rude customer service and barely any response. I inquired on a refund to the firms email on queries and haven't received any response. I am seeking compensation since nothing was done.

  

  Business Response

  Date: 04/10/2025

  We apologize for the inconvenience. We requested a payment plan back in March 1st, 2024.  Looks like you never got the Installment Payment agreement form the state in the mail.

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23177318
  
  I am rejecting this response because:

  Good Afternoon,

  I haven't received anything from the State of New York inquiring a payment agreement. Instead, I received a notice from the state threatening to garnish my wages if I don't make a payment. There hasn't been any communication whatsoever except for the following E-mails that are attached. As stated before, I have called multiple times and haven't received a response or a respectful answer to my calls and emails. After over a year of this, I am requesting a refund/compensation for the lack of service I received. In addition, more penalties have been added to my tax inquiry. 

  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 04/21/2025

  Case closed. As of Feb 2024.we cant issue a refund a year and a half later

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. I received a letter from this company showing the tax amount due on my 2016 F-150 stating they could help get my tags and remove the tax lien.2. I called and was told by the worker that the state has an option where they will reduce the tax amount due by 95% for first time tax liens. He said I would pay $85 instead of the over $1700 I owed in sales tax. 3. On 12-12-24 I agreed and paid them $250. **** ****** told me the process usually takes around 8 weeks and they would update me.4. On 1-17-25 **** ****** emailed me more forms to fill out. 5. After being enrolled for 8 weeks and no updates, I tried reaching out. It took me several attempts to get someone to respond by text, phone, or email. They told me I needed to fill out the forms which I had already done. On 2-15-25 ****** asked for info about my small business.6. After explaining I did not have an EIN and attempting contact several more times over the next 4 weeks I finally get through to a person instead of a voicemail. I ask questions and find out that this company has been looking for back taxes on my business which I dont have and never requested. Im irritated at this point and I ask to speak to a manager. Enter ****** ******. He apologizes and says he needs my license plate # in order to assist me. I inform him I dont have tags and that is the reason for hiring them.7. I call the ***** of Finance and find out that they have no record of anyone calling on my behalf! No record of power of attorney either. I then talk to someone in the ************************ and he confirms the same things. He also states that there is no such thing as receiving a 95% discount on my sales tax due. That means the very offer that prompted me to hire this company is BLATANT FALSE ADVERTISING. 8. After calling several more times, every # seems to auto disconnect. I finally get ahold of Kattan via email and he tells me they cannot offer a refund and I can contact the BBB if Id like.9. Worst company ever.

  

  Business Response

  Date: 04/10/2025

  AR ********************* approved an Installment Agreement.  This payment plan represents the lowest amount that the State could approve based on your financials.

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23176532
  
  I am rejecting this response because:

  An installment agreement does absolutely nothing to help me. They will not provide me with my tags until the entire amount is paid in full. If I had that money I could put aside that much every month without paying you guys $250 to do nothing. Your reason you couldnt help is that I have too much disposable income which is completely false. I make $800-1200 a month but my basic bills are over $2400 a month. You lied to me on our original call and that is absolutely false advertising. I will be seeking legal counsel once I get back on my feet.
  
  
  
  ****** ******

  

  Business Response

  Date: 04/21/2025

  Case closed

  Customer Answer

  Date: 04/22/2025

   
  Complaint: 23176532
  
  I am rejecting this response because:

  They absolutely lied to me. They charged me $250 to get my sales tax due down to $85 from the total amount of $1700. This was not only blatant false advertising, but absolutely despicable dishonesty on their part considering that has NEVER been an option from the ****************************** as spoken by two employees that work there. They also never addressed the rest of the info in my original response because they know they are lying. Just wait til I land the type of job I had previously. I will not let this type of scam go unnoticed. There will be a lawsuit coming. I promise you that.

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requested a refund on 3/18/25 and ceased any further action to my case being that I was a new client and since actions were not made towards my case, I was skeptical of them. I spoke to my "case manager" who assured me that a refund request was submitted. I called a few times to check on the status of my refund and I was told it was being reviewed. Today (3/31/25) I called to check on the status and none of the numbers are working, I called each number I have for them 3 times and none of them suddenly we're not working, which questions the legitimacy of this company. I would like my money refunded to me.

  

  Business Response

  Date: 04/02/2025

  We will reissue the funds

• Initial Complaint

  Date:02/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $600.00 in total for services never received and was told false information. Now when I call I cant get ahold of anyone. Please help.

  

  Business Response

  Date: 02/23/2025

  The state applied your tax refund to what you owe. It is not something we can prevent. It's what the tax law says.   Unfortunately, we already did too much work on your case to issue a refund. We will cancel all future payments. 

• Initial Complaint

  Date:02/20/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company took my money to resolve state tax but talking to attorney general whom has my case and is looking at garnishing my pay , this tax company has never even contacted them not only this but every number listed including the one for owner ****** ****** is a one time contract once you talk to them once it has a dial tone or disconnect immediately. This is an abuse and a fraud company needs to be stopped.

  

  Business Response

  Date: 02/23/2025

  We contacted the state Total dues $ ******** Yearwise 2021 $ ******** 2020 $1,012.16 2012 $ ******** All returns are filed. Based on our conversation from last week We were about to set up a payment plan this week and request penalties to be waived. We will close your case out as Changed mind, I guess. 

  Customer Answer

  Date: 02/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******