Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Do not do business with ****** and Nationwide, he brought us on to create a website and run his marketing. He agreed to a 12 month contract so that we would waive the $4,000 upfront cost. After completing the website and getting marketing live, ****** stopped answering our calls and told us he was cancelling with us in spite of the signed contract. He told us there was no issues on our end. We tried to call to get ahold of him and transfer the files of his website over before cancelling the hosting service. After sending profanity over text message, he then disputed the monthly service he paid to us with his credit card. We had 5 engineers, marketers, and account managers working with him to make his website and dream a reality and his whole intention was to scam us the whole time.

  

  Business Response

  Date: 03/19/2024

  Review doesnt pertain to an experience at or with this business. Review is from someone not affiliated with the business or a competitors business.

  Customer Answer

  Date: 03/20/2024

   
  Complaint: 21453848
  
  I am rejecting this response because:

  Pretending that you did not sign a contract is not good business practice. When you contract someone to provide you a service and the service was provided, not fulfilling the contract and telling your credit card that it was fraudulent is not only bad business practice but also against the law. We have all the documents to back this up and we will pursue this to the fullest extent.
  
  Sincerely,
  
  Ppl Labs

  

  Business Response

  Date: 03/20/2024

  This review is not from a client

  Customer Answer

  Date: 03/21/2024

   
  Complaint: 21453848
   We still have not been paid for the work we did

• Initial Complaint

  Date:03/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to them the beginning of February. I mailed my paperwork back shortly. I pay them weekly for 10 weeks I believe. I received an email saying that everything has been taken care of. Im still receiving letters in the mail from the ************* in regards to taxes. They will not respond to any emails I send.

  

  Business Response

  Date: 03/11/2024

  ******, On Feb 8th we faxed and mailed a request to **** to close the vendors license retroactive to March 2021. This should cancel all estimated assessments removing your liability. The agent said that the $869.00 payments made should  be refunded within a few months. I will follow up with the State tomorrow.

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel like they overcharged me and said they overrode some issues I had but it's the same information that I have put in the first place so I don't understand why I was charged so much extra when I did everything I did the first time they didn't give me no explanation. When I did ask they didn't answer my question correctly they just said they have multiple charges they wouldn't explain them. I asked them to send me an email again with the charges they didn't. I don't believe I should have been charged ***** to have my income tax process the way I did it in the first place they said it was done and then they called me again a week or two later saying they needed more information so it never was done I don't understand what was going on but I feel like I did everything right the first time and I shouldn't have had to pay that for them just to look over and reenter everything I did. The whole time I was thinking I was talking to TurboTax and they didn't explain anything before I paid

  

  Business Response

  Date: 02/23/2024

  We are not TurboTax.  I was not able to locate an account under the name or email. Client left review in the wrong BBB Website.

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $200 on 12/14/23.I was told they would assist me regarding a tax lien. They said they would send me documents to sign, in a few days and return to them, before they could begin work on my case. I have not received those documents and believe they are a scam. It is now 1/16/24. I am requesting a refund. Thank you.

  

  Business Response

  Date: 02/01/2024

  We mailed the documents twice to the address you provided. On December 13th and January 8th. I sent you an email ***********************************
  ********** ** *****. Please confirm the address we have on file.  

• Initial Complaint

  Date:10/21/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company called and said that they would resolve a problem that they havent attempted to resolve. I continue to get information by **** informing me that debt will get garnished from my monthly retirement check.

  

  Business Response

  Date: 10/23/2023

  The taxpayer has been contacted and we are working together to resolve her case.

  Customer Answer

  Date: 10/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The Owner has contacted me via email, telephone and text messaged and we resolved the problem.
  
  Sincerely,
  
  ***************************;  

• Initial Complaint

  Date:07/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************* from Nationwide Tax Care assure me they can assist me with my IRS balance I own by making a settlement for lesser amount. He took thousands od dollars from me to take my case. He made arrangement with IRS that he failed to provide me with. I learned about this when IRS called me saying my monthly payment wasn't made. I called ****** and he told me to ignore it and that he will resubmit the proposal to irs. In between time he hasn't done so, so IRS cleaned out my bank account. He also collected money from me to work on my federal irs settlement as well that he never even started. At this point I told ****** since irs took the money I owned for the state from me and I'm regularly paying what I own to federal portion I see no reason for him to keep my money and I asked for refund. He has not done any job, not a single thing for me, so I don't see why he would feel ok with keeping my money. He refused to refund me. He said he has given me $1000 discount which not only I don't know anything about nor I care, the point is he collected the money from me and has not done services he was paid for. He hasn't done anything. I already paid of irs so there is no need for him to keep my money. He caused me stress, he failed to communicate to me, he failed to work with irs on my behave, he has not done a single thing for me but took my money. I have all transactions, receipts, bank statement, proof from irs.

  

  Business Response

  Date: 07/03/2023

  We requested proof of unemployment compensation for weeks. Taxpayer did not want to provide proof of income so we were not able to resubmit a new financial statement to settle her debt for less than what she owes. 

  Customer Answer

  Date: 07/05/2023

   
  Complaint: 20264650
  
  I am rejecting this response because: I have contacted this ******************* so many times. I begged for my money back. I consulted with a lawyer and have told to do all I can in my power to reason with him so I have proof of it. I explained ************** will not submit my employer paystubs to him since we no longer have a case!!! What is he need those for?? IRS already collected money I owned them, so what case is he trying to reopen here, there is no case. This man made a deal with irs and failed to notify me!! Once irs called me about missed payment, he instructed me to forget about it and not do anything and that he will handle it. He did not. It resulted in more fees and irs finally just went into my bank account and cleaned it out. This man is deliberately misleading and providing no or false information! I even told him to keep 50% of money he took from me, for nothing he has done for me, and he still won't return what is not his, so at this point I'm ready and this is my 1st stop.
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 07/05/2023

  Taxpayer cancelled our services after we prepared her 2022 Tax Return and did everything we could to help her. Client does not want to cooperate. Case is closed. 

• Initial Complaint

  Date:01/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This "business" was quick to accredit themselves on the BBB page, but come to find out, there's many others here, just like me. They took public info on taxes, and used it to their advantage to steal from people, under contract. They basically took the money immediately, never called again, no change in the tax officers office, no "collections hold" as promised, nothing. They literally did nothing for months, until I emailed them. My response was an auto generated email saying that they'd call me within 24hrs. It never happened. I finally had to call in and get a real human, who recited a bunch of teleprompter sayings about how we signed a contract(to get robbed), and when I had some choice words with them in frustration, they hung up on me. Then called back, exploding like a lunatic child throwing a temper tantrum. I hope they're imprisoned for their embezzlements!

  

  Business Response

  Date: 01/22/2023

  Mattews client will receive a full refund as soon as he withdraws this complaint.  We have been working on his case for months. I have been in contact with a revenue officer from the UT state *************** **************** is the agent at the State level. ****************

  Customer Answer

  Date: 01/24/2023

   
  Complaint: 18876451
  
  I am rejecting this response because: due to lack of trust in this company, I will not be removing ANY complaint before funds are returned. Once returned, then I will settle this dispute. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 02/10/2023

  The issue has been resolved. We will issue a refund for the full amount.