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Business Profile

Telecommunications

Peerless Network

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Complaints

Customer Complaints Summary

  • 89 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Despite an FEC cease and desist peerless network continues to contact in an attempt to solicit personal information for reasons of stolen identity. Also it is believed that peerless network has been used to ghost (copy) or hack my mobile device. It's been noticed that mobile device (acts up or) frequently malfunctions either prior to or just after peerless network attempts contact. Contact is often from a Geneva phone of ************ as well an assortment of associated numbers.

  • Initial Complaint

    Date:05/20/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally file a complaint regarding the repeated harassment I have been experiencing from your business. I have received hundred off calls from your *******, but each time I ask for the caller's name, ams ******* name they refuse to provide it.This behavior is completely unacceptable and has caused me significant distress. I demand this harassment cease immediately and that the individuals responsible for these calls be held accountable. It is my right as a consumer to know who is contacting me and for what purpose. My business voicemail is full from this ******* call everyday and my customers cant leave us voicemails. I expect a prompt response to this complaint and a resolution to this issue. Failure to address this matter will result in further action being taken.

  • Initial Complaint

    Date:05/17/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The ************************************ had Call One for phone services for many years with an *** Discount, then Peerless Network purchased Call One. A couple of years ago, we began the process of moving away from land lines (****). The library had Peerless install a product that would turn the **** line into a digital line. The following year we transitioned to a unified communications system (VOIP) and moved away from the landlines completely. For a year following, we had continued to pay Peerless monthly (over three invoices that they sent, claiming that because of the merger of Peerless and Call One, they couldn't put all charges on one invoice). Then in October or November 2023, we received an invoice in excess of $9,000. When I inquired as to why we were receiving that invoice and what it was for, Peerless couldn't tell me definitively. It was conjectured, but not confirmed, that the order for the ******* Communications product wasn't ever put through to the billing department. But if it wasn't, then what was I paying for the entire year? Multiple attempts to communicate via email and phone over the past two months for a FULL EXPLANATION OF ALL CHARGES and why this invoice amount is being charged at this time to the library have been completely ignored. Not one communication from any Peerless employee. I am merely seeking an explanation of the invoice cost and clarification of what our invoice should be going forward, but I can't get a response from Peerless. Just this week I received a threatening letter regarding a past due amount. I'm willing to pay what we owe, but I need clarification on the charges, because I feel that the charges Peerless is telling me the library owes, should be offset by what we have already been paying them monthly the entire fiscal year to date, roughly $4,300.

  • Initial Complaint

    Date:05/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Despite having sent complaints to various agencies and using call blocking devices, we continue to receive spam calls, such as the one received earlier today.The spam caller spoke my first name, although never had I spoken to that person or to anyone associated with the spam phone call.That was scary and creepy.After doing a search, I discovered that the phone number of the spam caller appeared to be associated with the phone carrier, Peerless Network.In my opinion, the phone carrier is as responsible as the spam phone callers themselves for the proliferation of harassing and disturbing phone calls.It is my hope that relevant agencies will fine phone carriers that fail to vet responsibly and diligently their potential customers.

  • Initial Complaint

    Date:05/03/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Starting April 5th, I have received around a dozen spam calls, each coming from a separate number. They are caught by my phone's spam filters, however when researching the owners of the numbers, each one comes up as being owned by Peerless Network. The company has not responded to demands to block phone number from their system, and their do not call violation page did not have any impact.Full list of phone numbers and dates called ************ May 3rd, 5:09 PM ************ May 2nd, 2:45 PM ************ May 1st, 7:33 PM; April 8th, 2:28 PM ************ May 1st, 12:09 PM ************ April 23, 6:13 PM; April 6th, 4:00 PM ************ April 9th, 4:42 PM ************ April 9th, 12:40 PM ************ April 8th, 7:49 PM ************ April 8th, 6:41 PM ************ April 6th, 11:58 AM ************ April 5th, 4:32 PM Reports have been filed with the *** and FCC regarding this issue and I will continue to do so until a resolution is reached

    Customer Answer

    Date: 05/15/2024


    Better Business Bureau:

    The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

    Sincerely,

    *************************

  • Initial Complaint

    Date:05/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For the past two months I have received messages saying I need to call. Many times they dont leave a message. I want the calls to stop.

  • Initial Complaint

    Date:04/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am constantly being contacted several times a day by scammers using Peerless Network. These calls come from various parts of the country. I keep telling them to stop calling, remove me from any calling lists etc. They hang up and within a couple hours I receive another call. This company needs to stop this practice. I am reporting all the #s to the DO Not Call Registry that we are members of. This company needs to be put out of business

  • Initial Complaint

    Date:04/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I receive numerous calls from numbers that are listed as registered to peerless-nsr-port/1 . This is despite being on the DO NOT CALL list. We want our number expunged from your database, do not contact us further.

  • Initial Complaint

    Date:04/08/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received calls from these scammers no less than 10 times a day! I am sick of it and will seek legal action if this continues! Stop this nonsense - list of numbers calling me *****************-289-4819, ************ that was just a small few of the many.

  • Initial Complaint

    Date:04/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting calls from this number They are scammers, they use different local area codes. Routed to try to get you to pick up the phone. I usually don't pick up unknown numbers, but I'm waiting for an important call, so I answered, it was a woman's pre-recorded message about a file in their office. I have my identity stolen, so I'm getting all this calls.

Peerless Network is NOT a BBB Accredited Business.

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