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Business Profile

Telecommunications

Peerless Network

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Complaints

Customer Complaints Summary

  • 89 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like most people leaving complaints here I am also receiving multiple calls per day from people in ***** and spoof calls. I also am registered with the *** registry since 2012 however I have been bombarded with calls regarding building domains and websites etc., for the past two weeks. I have asked them repeatedly to stop calling and they have not ceased. I went to have my number removed from Peerless Network and all it does is send you to the *** website. You do not have the ability to remove your number from their site. This company should be shut down and not allowed to continue doing business in the US if they can't control who they are doing business with and their shady tactics. I have blocked and filed on every call I have received over the last two weeks.

  • Initial Complaint

    Date:03/22/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've received 9 unsolicited calls from this network, each time with a different number to avoid my block list. This had been across the span of 2 weeks to a month. Not once I've answered these calls to gain any information, nor previously interacted with this company. Doing my own research, this company has received a Cease and Desist from the ************************ for routing and transmitting illegal robocall traffic, directly or indirectly, for entities involved in the following campaigns: * Amazon-***********************iCloud-**************************************************E*tend2 * AutoWarranty-E*tendOrReinst * CBP-GovtImpers * CCIRR-P1FinancialImpers * CCIRR-Various * CCIRR-***********************COVID-19Payment * DebtRelief-*******************Avail50% * FedReserv-Impers * **********Impers-6 * IRS-*************************Enforcement-Notice * Medicare-Advisor * ******TheSolarProject * SSA-CalltheSSA * SSA-Suspended StudentLoan - New Changes * StudentLoan-HardshipProgram * StudentLoan-USCenterDebtRelief * Ta*Reduction-IRSSuspendedCollection * Utility-30MinDisconnect I have received 9 calls from this network and submitted multiple Do Not Call Requests to their website with no appeal. They have nothing do prevent their customers from calling my number.

  • Initial Complaint

    Date:03/15/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For the past couple months I have been receiving tons of robo-calls everyday from numbers all round the **, and even one from ***********. Not sure if ***** is responsible for all these calls but after checking the carrier for a these phone numbers, the majority showed up as a landline from ********** The robo-calls are getting more intrusive as time goes on; Im starting to get calls early in the morning and late at night. The calls are driving me insane as it distracts me from calls I actually do need to take.

  • Initial Complaint

    Date:02/29/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting calls from this number asking for a ******. They are scammers and they use different local area codes. Routed to try to get you to pick up the phone. I asked them to stop calling the agent who replied, became angry, and started cursing at me for no reason. These pathetic individuals must really hate their life.

  • Initial Complaint

    Date:01/30/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is providing an open platform for scammers from overseas. A scam business from overseas is using this telephone network provider to make spam calls and send unsolicited texts to people. This company will not do anything to stop these scams. I have received calls and spam texts from numbers such as ************** and **************. They allege to be looking for someone named "*******," as she allegedly filled out a loan application. I have had this number for the past 20 years and no one named ******* is using this phone number. Peerless Network is responsible for allowing these scammers to set up phony businesses.

  • Initial Complaint

    Date:01/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been receiving call from this agency multiple time throughout the day, several times this week, and the calls are back to back and very aggravating. When I did pick up to ask them to remove me from their call list, no one picks up. This leads me to think they are robocalling me.The last number I received a call from was ************. They called 3 times within the last hour. I used reverse lookup and was told the number and prefix belongs to: Peerless Network Of ********,My number is listed on the national do not call list. I want them to stop contacting me.Thank you ,*************************************

  • Initial Complaint

    Date:01/18/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am on the Do Not Call registry and I have asked multiple times to please stop contacting me and hanging up. This is harassment and should not be happening. There is nobody on the line and the is no response. The Peerless network is also spoofing phone numbers to come from different locations. *****************-568-8530, ************.

  • Initial Complaint

    Date:12/15/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has filtered other businesses through ************ trying to get me to take business loans. I am on a Do Not Call list and have advised to take me off the lists but they keep continuing with people being very rude. I have had to use my smart call blocker on my company phone which also ****** some of my brokers who i do business with. the last call from this number has come through today 12/15/23 @0914 EST.

    Business Response

    Date: 12/18/2023

    Dear ************. Thank you for contacting Peerless Network. Regarding telephone number ************, we have notified the carrier customer to whom the number is currently assigned. We have asked that they investigate, take appropriate action and inform us when action is taken. Please feel free to reach out to us directly at: ************************************* and we would be happy to investigate further. Thank you.

  • Initial Complaint

    Date:12/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am receiving continuous scam calls by numbers provided by Peerless Network. I want my number added to a blacklist so that their customers cannot call me anymore.

    Business Response

    Date: 12/07/2023

    Dear ****************. Thank you for contacting Peerless Network. Would you be able to provide us with the telephone numbers displayed in your caller ID, i.e., the unwanted telephone calls, so that we can investigate this matter further? We will investigate the carrier customer to whom these calling numbers are assigned and contact them, asking them to take appropriate action. Thank you.

    Customer Answer

    Date: 12/09/2023

     
    Complaint: 20963413

    I am rejecting this response because:

     

    Peerless Network said:

    "We will investigate the carrier customer to whom these calling numbers
    are assigned and contact them, asking them to take appropriate action."

    Ask them to take appropriate action? That is not going to work, as they are criminals, running scams from overseas. My complaint is that Peerless Networks provides numbers to foreign countries in the first place. They are literally selling the necessary toolkit to Indian scammers, making it possible to steal from people here in the U.S. If they cancel one number, they'll just sell more to the same scammers. This issue will not be resolved as long as Peerless Networks makes it possible for scammers in other countries to harass me.
    Sincerely,

    *******************

    Business Response

    Date: 12/11/2023

    Dear ****************. Thank you for contacting Peerless Network. Please provide the numbers that are calling you so that we can determine the assigned carrier customer. We would be happy to investigate these concerns further with the numbers in question. Thank you.

    Customer Answer

    Date: 12/13/2023

    Complaint: 20963413

    I am rejecting this response because:

    Again, this is ignoring my complaint.
    The calls are scam calls from overseas. These calls would not be possible without Peerless Networks selling voip service to scammers. I have already reported them to the appropriate authorities, but this issue will not be resolved until Peerless Networks stops selling voip service to overseas parties.
    This is not just MY problem. The *** issued a cease and desist letter against them because of the same issue: ******************************************************************************************************************************

    Sincerely,

    *******************

  • Initial Complaint

    Date:11/30/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I receive at least 1-2 scam calls from Peerless numbers a day. After googling the numbers, they come up listed as belonging to this company. Below are the following numbers and corresponding links to the ownership. ************ (**********************************************)************ (**********************************************)************ (*********************************************/)

    Business Response

    Date: 12/05/2023

    Dear ************. Thank you for contacting Peerless Network. We have investigated the numbers you provided. Two (2) of the numbers - ************ and ************ - were ported out of Peerless's system in August of 2021 and are currently assigned to another carrier. However, the remaining number - ************ - is assigned to one of our carrier customers. We have notified them of your complaint, asked that they investigate, take appropriate action, and inform us when action is taken. Please let us know if you have any additional inquiries or concerns. Thank you.

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