Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/06/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a subscription of 34 Sildenafil Chewables 30mg pills on September 24, 2024, and did not receive the package. I contacted customer service online via chat and was told to wait a day since it might be delayed. I waited and nothing ever arrived. I looked all over the property where I rent a room and found nothing. I also checked the cameras on the property and saw no delivery I even asked all the tenants as well as the neighbors from both sides of the property and no one had seen anything. I do not know if it was delivered to a different location by accident or if BlueChew did ship my order. After waiting a day I contacted customer service again and they asked for all my information to send me a replacement. This is the second time this has happened to me. After giving out my information I received an email from Bluechew a day after stating that they would not send a replacement because I had not received an order before. I do not understand how I could not be refunded just because I did not receive an order before and complain about it. Looks to me like the issue should be with Bluechew and its shipping provider since I never received it or signed for any package belonging to me. I would like a refund or the product originally paid for.

  

  Business Response

  Date: 11/08/2024

  Our records show this package was delivered utilizing ****** including photo proof of delivery. Tracking information has been attached and is inline below. 

  The customer has been provided with a $20 credit to be applied to a future order in this instance.This customer reported a prior package having gone missing to this same address and a full refund was provided at that time. Additionally, our records indicate he successfully received the next shipment to this same address. We believe it is unreasonable to bear the full responsibility of orders that show successful delivery with photo proof of delivery each time this customer reports a package has gone missing. We apologize for any inconvenience and recommend a secure shipping location is utilized for any future orders and hope the $20 credit will be applied to assist with confidence that BlueChew successfully fulfilled its obligation in sending out the order in full utilizing a reputable shipping carrier. 

  ********************************************************************************************

   

   

• Initial Complaint

  Date:09/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was offered a free trial for the product, and then they proceeded to charge me $23.70 the next month for an order that I didnt place, and when I proceeded to cancel The unauthorized subscription, they charged me a fee, and a page popped up, saying that I will not be charged again and that my subscription is canceled, but then they changed me again this month and when I proceeded the cancel on that same website, they wanted to charge me a fee again, when I called the number on the website, to speak to a customer Service representative to resolve the matter, there was only Voicemail that directs to the website, I never received any emails for any subscriptions or charges from the website what so ever. They just charged me directly without any warning

  

  Business Response

  Date: 09/25/2024

  Customer did not contact ********************************** to chat with live support which is offered 24/7 and did not email or otherwise pause or cancel his subscription through **************************; however, a refund has been provided for the previous order and the account has been put on hold going forward. Please contact ********************************** for further assistance. 

• Initial Complaint

  Date:07/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled my next prescription to be filled on July 28 th there computer glitched and change it to today July 13th taking my last money that was for a medical procedure. I contacted them spoke with a agent who said I will expedite it to the team to get it resolved, then after not hearing anything 6 hours they started shipment after I begged for them not to do it till that date

  Customer Answer

  Date: 07/15/2024

  The company just emailed me saying they are refunding my money in 2 to 10 business days thank you.

  
  

• Initial Complaint

  Date:06/28/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to my mailbox to check if it was there because my **** app said it was there I then opened the mail box and it still had not been delivered even for paying for it to get to my mailbox 3 days earlier

  

  Business Response

  Date: 07/31/2024

  Hello! 
  While the first order shows it was delivered successfully via *************************************************************************** we can confirm that a replacement order was shipped to this customer at no charge on June 28th 2024 and successfully delivered via ***************************************************************************

• Initial Complaint

  Date:05/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed Blue chew support on 5/21 with a question. They responded on 5/22 letting me know I can get a prescription and fill it at a compound pharmacy of my choice, I just had to answer a few questions which I did on 5/22. It is now 5/25 and I haven't heard a word from them besides the same automated emails. I've reached out on X. I've called and nothing. Worst customer support on the planet.

  

  Business Response

  Date: 05/31/2024

  Customer was in active email threads which have been responded to, just not to his satisfaction as he was requesting a prescription that he could take to a local compounding pharmacy which was in the appropriate process of review and approval. A $20 credit was applied to his BlueChew services account for the inconvenience as he was looking for faster turnaround than possible for his specific requests. 

• Initial Complaint

  Date:05/21/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Close and delete my account and all data forever, never email me, text, contact me. Stop harrassing me. I don't want your product, never tried it and there will be no answer to any pending question you keep harrassing me with. Get out of my life. It was the biggest mistake to create an account with you. Delete it now. Awful feeling and no way to have someone to talk to. Horrible.

  

  Business Response

  Date: 06/04/2024

  BlueChew services confirm this individual does not belong in its customer records. 

  Customer Answer

  Date: 06/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/16/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order that was stated by the business through email to be shipped out in 3 days on Friday May 10th, 2024. When contacting the business, they claimed they had no control over shipping and then tried to retract and say the order was just processed on Monday giving out false information. Was told for 3 days that someone from a higher team would contact me to resolve the issue so that I could have my money returned for paying for expedited 2-3 day shipping. It is now May 16th when the order should have originally arrived and have still not heard back from the business and the order is not set to arrive until Monday May 20th. I want my refund for the shipping cost because it did not arrive in 2-3 days that I paid extra for.

  

  Business Response

  Date: 06/24/2024

  Customer placed an order on May 13th that was delivered to his mailbox on May 18th, 2024. The BlueChew support team refunded shipping and handling related charges of $6.95 directly back to the customer's card and apologizes for any inconveniences caused by shipping delays.  

   

   

• Initial Complaint

  Date:04/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged me on order while account is paused - The last order had my heart rate increase and wasn't safe for my health - I contacted support and they never resolved anything with me - they refuse to give me refund and ordered me to throw the package - the bill they are selling are not safe for the health and damage vision .

  Customer Answer

  Date: 04/30/2024

  I have contacted the Bluechew April 29 - they refused to help me . after knowing that the package caused me health issue also they refused to return or cancel the future order 

  

  Business Response

  Date: 05/31/2024

  This order was refunded in full. 

• Initial Complaint

  Date:04/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I responded to the email sent to me on 4/19/24, before anything was processed to be shipped no one responded. They do not have a phone number to call anyone and I specifically told the lady the last time I ordered I would call in for any further orders. They set it up to be renewed each month which isn't what I asked for at all. I chatted with an agent of Blue Chew and asked for a manager or supervisor they said someone would contact me but they don't ever get back in touch even after several attempts. I want a refund because I never authorized a monthly subscription.

  

  Business Response

  Date: 06/03/2024

  For this case below, the customer was refunded in full on April 23rd, 2024. 

• Initial Complaint

  Date:04/05/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered through the company paid for rushed shipping ***** over the price of the item. They have then since told me that the couldn't overnight the product because it was outside of their shipping times for that. They have also told me the product has already shipped and cannot be refunded but they cannot give me accurate tracking information or why it is not being overnighted like I paid for. I want a refund I want them to cancel shipping and my order in total. I know of lesser companies that do not offer the overnight option if it's outside of that time period so one as known as this one claims to be should be able to do the same. I feel lied to and majorly embarrassed as it took working past anxiety due to the nature of the order let alone being a disabled vet it hurt my pride thinking this was an option only to have my money taken from me with no viable payout so to speak.

  

  Business Response

  Date: 05/03/2024

  BlueChew apologizes for the inconvenience or frustration caused and issued a credit of $21.70 to be used in the future. At the time the order was placed (~ 9pm on a Thursday), the checkout displays messaging that medical provider review and processing at the pharmacy still takes ***** hours, but that the selected shipping method will speed up delivery. We are unable to refund an entire order when all of the protocols were properly followed despite the patient warning he would complain via BBB. We remain hopeful that he will choose to use the service again in the future leveraging the courtesy credit provided to him that remains in his BlueChew account. 

  Customer Answer

  Date: 05/03/2024

   
  Complaint: 21538464
  
  I am rejecting this response because:
  Due to the fact that the refund was given as a credit and I still did not receive the item in a timely manner when paying extra for shipping. 
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 05/03/2024

  We have issued a $20 refund back to the card which will take 2-3 business days to show. Refunded: $20.00 @ May 3, 2024, 16:21

  This is a courtesy refund as BlueChew provided efficient services and disclaimers were provided regarding order processing times which are separate from shipping times, and the Overnight delivery still occurred within the carriers SLA. We hope this refund amount is satisfactory. 

  Customer Answer

  Date: 05/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************