Business Profile

Urgent Care Clinic

WellNow Urgent Care

Headquarters

Complaints

This profile includes complaints for WellNow Urgent Care's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

537 total complaints in the last 3 years.
284 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/18/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband brought my son to Well Now Urgent care #**** in ************,** on Feb 18, 24 for an illness. He was told my son could not be seen due to a past due bill from Jan 2023 that was not processed by my insurance company. I was put on the phone and told they were refusing to treat my 12 year old, sick boy unless I paid $288 that was owed by my insurance company. My son was seen in Dec 2023 and we were not asked to pay anything, nor was this mentioned. While on the phone on 2/18, I spoke to a receptionist, not a supervisor, who denied care, *************************. I told her I have not received a bill, I do not owe anything but my $35 copay, per my medical policy. ***** still refused. I hanged up the phone with her and looked up my EOB on my insurance website. I found two for the *** of Jan 4, 23. It was denied the first and second time on 1/27/23 & 5/2/23 as it was submitted with no documentation. A claim was paid on June 6, 23 for the charges billed for the urgent care. They denied the charge for *************** 45+ min" due to lack of justification for that in the notes. My husband tried to show ***** the **** but she refused to look. #1. This is a sick child being denied care over an insurance issue. #2. Get your act together, Well Now. Apparently, your billing staff don't know how to send office notes, or your mid-level providers don't know how to dictate a proper Physicians office note that includes sufficient details regarding their patient and their complaint. Or maybe, just maybe, you are double-dipping the insurance industry to get a second copayment out of the consumers. #3. Since when does a receptionist get to decide who is granted and denied care? She was clearly not a supervisor. She gave my husband the name and email address of her supervisor. I understand that there are protocols to be followed by staff. There are also circumstances in which the customer is actually correct. Especially if they have written proof of payment from the insurance to you.
Business Response
Date: 02/20/2024
Response attached.
Customer Answer
Date: 02/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:02/16/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
12-15-2023 *****, ******** and ********************************* went to the Urgent Care in ****, ** and were eached charged $120 for a total of $360 even though I have no deductible or Co insurance and made 1:00 pm appointments for treatment. When we showed up at 1:00 pm we were told that there would be a 3 hour wait and if we left we would lose our appointments. I was informed that the staff would not hurt for us to be seen and the reason why the appointment times were so far off is because 2 people seen before us were high needs patients which put this facility behind a whole 3 hours for their appointments. Even though you have been paid in full and were contacted to refund our deposits 1-2 weeks ago we still have not received refunds even though you were paid 1 months ago and we were informed we had to request this refund as you kept this refund for future visits. We were seen all 3 of us at one time and the physician saw us at 4 and walked out of the room at 4:15. 5:30 the physician came back into the exam room as it took him 1 hour and 15 minutes to chart. Only 2 of the 3 medications were entered in the system and the office workers and physician refused to correct the mistake when this was pointed out to them even though my two children had the same condition only one of them got medication for their strep throat. I was informed that the reason that s facility was running 3 hours behind is because there was only one nurse and one NP employed at this facility and two patients made them run 3 hours behind. How can this clinic make money when you cannot even see a patient once per hour? The front desk person was very rude and told us to leave so the employees could leave in time and they would not "rush" to see us. One customer came in to be examined for a broken foot and was told even though this facility was open until 8:00 pm that after 5:00 pm only virtual visits would be provided and x-rays could not be taken. Please process the refund below for all of us $360.
Business Response
Date: 02/20/2024
Response attached.
Customer Answer
Date: 02/21/2024

Complaint: 21306596

I am rejecting this response because I have not received my $360 refund yet that was promised to me 3 different times and has not been received to date

Sincerely,

*************************
Business Response
Date: 02/22/2024
This complaint is under review.
Customer Answer
Date: 02/23/2024

Complaint: 21306596

I am rejecting this response because I have not received my refund on this claim andy ********* has not been resolved.

Sincerely,

*************************
Business Response
Date: 02/27/2024
The patient is being refunded. This can take up to 3 billing cycles. This matter is resolved.
Customer Answer
Date: 02/28/2024

Complaint: 21306596

I am rejecting this response because if 3 business cycles means 3 months to receive my $360 that I am entitled to after requesting the refund 3 times previously this issue is not resolved and people on the BBB Web site need to be aware of your predatory practices.

Sincerely,

*************************
Initial Complaint
Date:02/15/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/7/23, WellNow Urgent Care (******, **) took a $95 deposit via credit card as my insurance company was offline that day. They would not believe me that I did not have a copay even with an insurance card that listed no copay for urgent care. They provided me corporate billing phone # to get a refund once the insurance could be verified. I have now been in phone contact with corporate billing *************) at least 7 times (12/8, 12/20, 12/28, 1/16, 1/16, 1/30, 2/5), and received no refund yet despite now covering interest costs on that credit card. On the first call they refused to look into it, so 2nd call I had the *** in hand. They would not reverse the charge but said a temporary refund credit card would be dropped in the mail ASAP. On 1/16, I was told differently that it "might" have not gone out until 1/8/24 due to the holidays. The next 2 calls they would not re-issue an additional refund and would just say something like "wait another week". When I visited the Euclid location and every phone call to corporate billing I needed to verify my address which I moved to in July 2023. On the most recent call, the operator tried to suggest they issued the refund to my old address and it was my fault if not received correctly.
Business Response
Date: 02/20/2024
Response attached.
Customer Answer
Date: 02/21/2024

Complaint: 21299125

I am rejecting this response because:
This response and lack of action does not make me whole. I have already had multiple communications with them with promise the refund is on the way, It is clear their strategy is to continue to talk and hope I go away. There are also no "federal privacy laws" in play here as I am well versed in HIPPA and other regulations in that space. I do not accept this "form letter" response with no resolution outlined. Even now, they still have not reached out to me.

I have now filed complaint with the State of **** Attorney General.

Sincerely,
*******************
Business Response
Date: 02/22/2024
This complaint is under review.
Initial Complaint
Date:02/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/15/2023, I was seen at Wellnow Urgent Care in ******, ** due to a sudden pain I was experiencing. Upon being examined by the provider, it was recommended that I go to the Emergency Room for a more comprehensive assessment. Wellnow ended up sending me a bill several months later for $435.00, despite the fact that I have full medical coverage by Highmark of ************ ********. I contacted the billing department through Wellnow and they said they submitted the claim, however it was denied by my insurance company. I asked them to confirm with me the information, and it turned out they had the incorrect member ID number in their system. I corrected it with the person on the phone, and he confirmed with me that it would be resubmitted and that I could disregard any further bills or correspondence. On 2/12/2024, I received a bill in the mail indicating that I owe $435.00 (for the same service on 5/15/2023) and that if I did not contact them within 30 days, they would send me to collections. The bill I received had no date on it anywhere. I contacted Wellnow on 2/13/2024 and was transferred to a department that had an automated voicemail set up. I left a message and asked them to return my call, and they never did. On 2/14/2024, I contacted Wellnow and was told that they submitted this bill twice and that it was denied because, "your insurance company said they could not find you in their system". I called Highmark to inquire about this, and they confirmed with me that I was in their system, and that they never received any claims from Wellnow at all. They had no knowledge of the bill for $435.00. ************ representative contacted Wellnow and according to her, they are stating that they already sent me to collections and there's "nothing they can do about it." Legally, they have a contractual obligation to submit all claims to the patient's insurance company- this did not happen. I was illegally sent to collections and would like to take action regarding this.
Business Response
Date: 02/15/2024
Response attached.
Customer Answer
Date: 02/16/2024

Complaint: 21292475

I am rejecting this response because: In the letter that was written by *****************************, there is no mention of how the matter is going to be resolved. It solely states:
Dear Sir or Madam,
Thank you for the opportunity to respond to the complaint filed by ******************************* on behalf of Well Now Urgent Care. We will be responding to the consumer directly on this communication.
Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised.

How is my complaint going to be resolved? I am requesting an explanation of why my insurance company was never submitted the bill from Well Now, why they lied to my insurance company about it, why they sent me a bill without a date on it, and why they sent me to collections BEFORE they had sent me the bill indicating that I had 30 days to respond. *******'s letter states that they are going to be responding to "the consumer directly". When will I be receiving a response of how this complaint is going to be addressed?

Sincerely,

*******************************
Business Response
Date: 02/19/2024
The patient has been informed that this is out of our hands and she must call ******** with any concerns.
Customer Answer
Date: 02/26/2024

Complaint: 21292475

I am rejecting this response because: You still have not addressed the issue that I stated in my previous response to you. Your company illegally sent me to collections and you have yet to address why this was done so by your billing department. Once again, you sent me a bill without a date on it and said that I had 30 days to respond or I would be sent to collections. I responded the day after I received the bill and it turned out that you had sent me to collections BEFORE the bill was even sent to me. I'd also like to point out that this bill was never submitted to my insurance company. When I spoke to Highmark, they confirmed that you never submitted the bill to them and that you lied to them about it over the phone. I am not accepting your response and am requesting that you handle this issue immediately. I am prepared to handle this matter legally if Wellnow is unable to remedy this issue appropriately.

Sincerely,

*******************************
Initial Complaint
Date:02/14/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im having an issue with this business charging my credit card without my consent. On 2/9/24 I noticed a charge on my credit card for $189.44 posted on 2/2/24 from Wellnow Urgent Care. I never authorized this charge and did not sign up for any type of automatic payments with them. I had an issue in January ********************************************************************* consent for a service I never received. I had to file a formal complaint with my credit card company to refund my money. After this first incident, I called wanting to know why they had saved my credit card information without my consent and requested for any of this saved information to be removed. When I realized the charge this morning, I called their billing department and I was told by one of their employees, ****, that I had 2 credit cards on my account saved to their portal. I do not have an account that Im aware of through their portal nor did I even know such thing existed until today. I was told I had to remove any credit card information I didnt want retained through their portal but that they are basically able to charge any card in it for charges whenever they want. I did ask to have these cards removed previously and I reiterated that I didnt authorize this charge and that they cannot just charge a card I gave them once months ago for a separate transaction whenever they wanted without my knowledge or consent. She told me I could call back with my attorney if I needed to. Later that day, I contacted their portal department and after 20 minutes of basically being refused to delete me credit card information, they hung up. I made one final call on 2/9/24 to get my credit card information removed and again after going back and forth, was told it would have to be sent to a higher up to see if they would even approve doing this. I want my credit card information erased and not kept on file and I want to be refunded what I was charged for that I never approved or was made aware of.
Customer Answer
Date: 02/14/2024
Submitted Business Information
Complaint ID: 21273701
Business Name: WellNow Urgent Care
Address: 6555 **************
City: *********
State: **
Zip: 14420

Business Response
Date: 02/15/2024
Response attached.
Customer Answer
Date: 02/16/2024

Complaint: 21273701

I am rejecting this response because:
They have yet to reach out to me and I am still waiting on phone calls back that I was promised before. Every time I call, they pass me back and forth between associates and then say they will have to call back once theyve spoken to their supervisor. This again happened on Wednesday 2/14/24. I received a call from WellNow and after 1 ring they hung up then called back and I answered and they then proceeded to hang up. After hours of no call back, I called them and was told again after requesting my credit cards to be deleted and to be refunded my money that was charged without my authorization that she would have to speak to her supervisor about this and promised to call me back before she left for the day with an update. Ive heard nothing from them and this is the issue that I just keep being blown off. Im not sure what else I can do on my end without you help.

Sincerely,

******************
Business Response
Date: 02/20/2024
This complaint is under review.
Customer Answer
Date: 02/21/2024

Complaint: 21273701

I am rejecting this response because:

As of today 2/21/24, I have still not heard from this business in regards to helping come to a resolution. I received a call from ******* from WellNow on Monday 2/19/24 and again after continuous back and forth she refused to refund my money or delete my credit cards from their database and said this would have to be reviewed by a supervisor. She said my credit cards were automatically saved to their portal after a visit at their urgent care in November 2023. I was never made aware of this and I personally never set up an account with them for this. She also explained that I must have selected the automatic payment option on their portal and this is why I was charged which is absolutely impossible because I have never logged onto their portal. I was promised a call back and have yet to hear from them. At this point, it almost feels like they are harassing me by continuing to lie to me, give me false information, and keep passing me back and forth to different associates. I would like this case to remain open because I still need you help to resolve this.

Sincerely,

******************
Business Response
Date: 02/23/2024
This matter is resolved.
Customer Answer
Date: 02/23/2024

Complaint: 21273701

I am rejecting this response because:
This business just keeps forwarding the same response letter from 2/15/24. Per their letter, they state they would like to reach out personally to me to resolve this however, they have not tried calling or reaching out to me since my last response. I would like help with getting my personal information removed from their database and my money refunded. If this company refuses to respond in a way that is productive I will have to reach out to my credit card company and/or the attorney general.

Sincerely,

******************
Business Response
Date: 02/27/2024
Tell us why here..This matter is resolved..
Customer Answer
Date: 02/29/2024

Complaint: 21273701

I am rejecting this response because:
WellNow just keeps resending the same letter from weeks ago and has not even attempted to call me to resolve this since 2/19/24. They state that is complaint is under review on 2/20/24 and then that the matter is resolved on 2/23/24 but I dont know how that could possibly say/think that when they havent even reached out to me? This complaint is absolutely NOT resolved.

Sincerely,

******************
Business Response
Date: 03/01/2024
This matter is resolved..
Initial Complaint
Date:02/02/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
letter below, edited to fit character limit I am writing to express my frustration navigating a recent fee I received through my account at the Advantage FCU due to a stop payment on a check from WellNow Urgent Care. I have been trying to resolve this matter, but each time I connect with an organization I am told it is the fault of the other and to check with the other organization to resolve the matter. I have spoken with representatives from Advantage ******************** and WellNow and sent a request to *********** but never received any follow up. I am attempting to send this to all three organizations at once to resolve this matter.November 2023 - Check for $25.00 was issued from WellNow urgent care to be paid to *************************** to follow up on a visit from my daughter ************************* to WellNow Urgent Care. Check was mailed to *****************, not to my home address. ***************** reached out to WellNow to report the error. The check was supposed to be mailed back to WellNow Urgent Care.December 2023 - New check was issued and mailed to my home address. I deposited the check into my checking account January **** - Original check from November 2023 arrives at my house through the mail. There was no indication that this was a stop payment check and I deposited this into my account.I received a letter from Advantage FCU on January 16, **** that I received a $20.00 fee due to depositing a check that had Stop Payment. I followed up with the credit union and was told to contact WellNow I followed up with a phone call to WellNow and was informed of timeline that was written above. They would not refund me the $20.00 because they told me it was Highland Hospitals fault and they should have mailed the check back to WellNow.I put in a request through the *********** website to have a representative follow up with me and I never received a follow up call or email.I am simply asking to be reimbursed the $20.00 fee for the check.
Initial Complaint
Date:01/31/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
November 17, 2023 went in for a follow up visit from a visit three days prior. Was told by receptionist that WellNow does not charge for follow up visits. If I receive bill, call them to have it settled.Dec 19 received invoice. Call number on invoice. Spoke with *****. He sent email to local office that I visited for the manager to review.Jan 2 received another invoice. Call number on invoice. Another email sent to local office manager. No response yet from local office manager.Jan 27. started receiving text messages about overdue invoice. Called again. Spoke with *********. she followed up again with another message to local branch manager. I asked if it was easier for me to stop at WellNow and follow up. They suggested I call local office.Jan 29. Called local WellNow. Manager not in, didnt know when she would be in, they will send her a message to call me. I placed that call around 10am. 4pm I called back to office to follow up. They acknlowledged that they spoke with manager at 2pm and manager would be calling me back.Jan 30. Still no call from manager. I called office again. Response, manager not in, they will send another message to her. Receptionist also stated that there should not have been a charge for follow up visit.Jan 31. Still no call from manager. I have now resorted back to calling the billing **** in Albany.
Business Response
Date: 02/01/2024
Response attached.
Initial Complaint
Date:01/31/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have called Wellnow at ************ two times, once on 1/10/2024 and spoke to ***** and second time 1/29/2024 and spoke to *****. Both calls were on recorded lines and no resolution was obtained and or offered.Wellnow continues to list this account (#******* as past due even after my calls advising that Wellnow NY automatically withdrew the account balance from my checking account on 12/30/2023 and that transaction cleared at 205PM on 12/30/2023.Representative ***** stated on the 1/10/2024 call that maybe the accounting software was not updated yet and to allow additional time for funds to be posted to account ******. However, during the next 19 days we received past due notifications via mail and text messaging.I called and spoke to our banking establishment who verified that the $15.10 was paid and the transaction came from Wellnow NY and unless I wanted to dispute the transaction nothing further could be done by the bank.I called in a second time to ************ and representative ***** answered the call. He refused to transfer me to a supervisor unless I provided DOB and patient information. Account number was not sufficient since he stated two patients have that account number which is strange that a medical facility would provide duplicate account numbers to patients seeing as HIPPA and PHI is such a large issue for the medical community. After him reaching out finally to supervisors on duty, he returned to the call to tell me that the supervisors refused to take my call unless I provided PHI information ahead of time. That call ended at 2:43pm EST.I sent an email with all call details and payment information to: ******************************** and no response. After the email was sent (337pm EST) another transaction of $15.10 was taken out of my bank by Wellnow NY which is means you are double billing us rather than updating our account as paid. I have contacted our bank and provided proof of previous payments and investigation has been opened.
Business Response
Date: 02/01/2024
Response attached.
Customer Answer
Date: 02/02/2024

Complaint: 21227202

I am rejecting this response because: no representative from Wellnow has contacted myself nor my husband in the past 24 hours. Wellnow also took additional funds from our Bank 1/29/2024 after we emailed Wellnow billing to correct this issue and Wellnow has not returned that money as of today, February 2nd.
Sincerely,
*******************
Business Response
Date: 02/05/2024
This complaint is under review.
Customer Answer
Date: 02/05/2024

Complaint: 21227202

I am rejecting this response because: all the documents/messages are the exact same letter from Wellnow dated 2/1/2024 saying that they will contact us. No further details provided in messages.

Sincerely,

*******************
Business Response
Date: 02/07/2024
The patient was sent an email on 2/5/24.
Customer Answer
Date: 02/11/2024

Complaint: 21227202

I am rejecting this response because: the email I received was not correctly investigated. If my complaint was investigated completely you would have seen that two (2) payments of $15.10 were automatically taken from my bank account via ******************** transactions and the additional funds were not returned. I have had to contact the BBB and my bank and start an investigation onto the additional charges Wellnow has taken since Wellnow refuses to review my complaints showing that on 12/30/2023 $15.10 was taken from my account and then again another $15.10 was taken on 1/29/2024. Creating an overpayment on this account of $15.10.
Double billing patients is a fraudulent offense and I am reaching out to the *** and my health insurance to see if this facility should be added to SIU for fraudulent practices.
Sincerely,

*******************
Business Response
Date: 02/12/2024
Please call ************ as the office has been trying to reach you.
Initial Complaint
Date:01/31/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My child was treated at Wellnow Urgent care in *********** ******* on July 23rd 2023. The facility made an administrative error by recording my address incorrectly. They sent bills to the incorrect address and eventually charged off the account to collections. After speaking with all parties their error was brought to light. I requested they pull my account back from collections, and send me a bill so I could pay them. They refused to correct their admitted error causing damage to my credit report.
Business Response
Date: 02/01/2024
Response attached.
Customer Answer
Date: 02/05/2024

Complaint: 21226013

I am rejecting this response because: I spoke with a manager from Wellnow who informed me that they will take this complaint as 'feedback' but will make no correction of their error. I do not wish to receive any further correspondence from Wellnow.

Sincerely,

*************************
Business Response
Date: 02/05/2024
This complaint is under review.
Initial Complaint
Date:01/19/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was seen at the ********* WellNow location in 2023. On the corner of West -edge and *****************...I recieved the bill of $71.17 and have made an attempt to pay it, but WellNow's system does not accept the payment. This bill was sent to collections. I was provided a collections number to call by a Wellnow representative. The number I was provided is ************. When I call this number it rings and hangs up. I have called over 5 times. I called the WellNow customer service line to express this concern. ******* attempted to call the 888 number above and experienced the same...that the line would automatically disconnect. They advised I try another day. I have done so, but to no avail. I am simply attempting to pay the bill of $71.17. I have never had issues paying WellNow before. I am concerned I have been placed in collections in error, since their systems and services for accepting payments have not worked. I welcome the opportunity to pay the debt.
Business Response
Date: 01/22/2024
Response attached.

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