Complaints
This profile includes complaints for WellNow Urgent Care's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 535 total complaints in the last 3 years.
- 285 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had developed what I believed to be an infection in my lower left leg. I live around 1.5 miles from a WellNow urgent care center. I had remembered that that location was open until 8:00 pm. My husband drove me there and we arrived at 7:40 pm. We were quickly turned away, having been told that they were not seeing any more patients for the day. We were not asked what the medical issue was. possibly to determine the urgency of my medical issue. We were simply refused an assessment and/or treatment. When a business sets a closing time, its my understanding that they conduct business as usual until that time. I was fortunately able to find alternate medical care and my medical issue is being treated, but I will never seek treatment at a WellNow facility again, and will also discourage others not to use one of your facilities for urgent medical treatment. I am very disappointed and upset at how insensitive the staff at this specific office behaved toward me. The location address is *************************************************************. The date of my attempted visit was Monday, August 29th, 2022.
Business Response
Date: 09/20/2022
Response attached.Initial Complaint
Date:08/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Entered by BBB Staff - lj ******** is filing complaint for her elderly mother *************. Her mother stopped at the clinic August 3rd. She was not feeling well. Charged $40 for a Covid test. Took her insurance card and contact information. ******** left her home telephone number. They were to call with the results within 24 to 48 hours. ******** never received the results of her Covid test. ******** helped her mother through a home test. She tested positive. ******** contacted her doctor. ******** called WellNow for her mother. ******** told her mother provided an incorrect phone number. They notify people via text message. ******** did not know this or she would have provided her cell phone number. ******** gave her mothers cell phone number. She still has not received the results. Company advertises as an urgent care center. ******** feels this is false advertising. They do not have a doctor on staff. ******** contacted her mothers insurance company.
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