Complaints

This profile includes complaints for LKQ Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  LKQ Corp

  500 W Madison St Ste 2800 Chicago, IL 60661-2506

  
• 

  LKQ SS Greenville

  1300 White Horse Rd Greenville, SC 29605-4943

• 

  LKQ Broadway Auto Parts

  1572 Route 9 Stuyvesant, NY 12173

• 

  Keystone Automotive Industries

  655 Grassmere Park Nashville, TN 37211-3659

• 

  LKQ Melbourne

  7298 Waelti Drive Melbourne, FL 32940

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car had the engine replaced in February 2022. Ever since the engine was replaced, my car had a shaking problem when at red lights, but no one at the shop where the engine was replaced could ever find and diagnose it. This winter (February 2025) it got so cold that the rear main seal came off and all the oil leaked out of my engine. LKQ agreed to replace the rear main seal under the warranty and reassured me nothing was wrong with the engine. The engine now has a stalling problem, but I was told they would not cover anything more than the seal and that my warranty was expiring at the end of February. I was told I had to pay the bill and LKQ would cut me a check after everything was finished and paid for. I have not received a check and when I call I'm put on hold for long periods of time and told the processing department has not yet released the funds. As a single mother, I need that money so I can get rid of this lemon of a car.

  

  Business Response

  Date: 05/28/2025

  Good day,
  
  We are very sorry you're having such a frustrating experience. This complaint is being investigated by our **************. We will be in contact shortly.

  
  
  Respectfully,
  Customer Relations | **********************
  **********************************************************************

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23327927
  
  I am rejecting this response because: I have not heard from the company, nor have received payment. It's been over 2 months since I've paid for something they should have. I will need interest and damages on this payment due to lack of funds for my family to live on due to their negligence. It has caused me to stress for too long and it's not fair that I have to deal with this emotional stress.
  
  Sincerely,
  
  ********* ********

  

  Business Response

  Date: 06/05/2025

  Good day

  My records show that payment was sent on 5-29-25.

   

  Respectfully,
  Customer Relations | **********************
  **********************************************************************

  Customer Answer

  Date: 06/09/2025

   
  Complaint: 23327927
  
  I am rejecting this response because: the amount of the check is wrong. When I called to discuss this with a supervisor, ***** was very rude and disregarding. He started using terminology I didn't understand, like a doctor using strange medical terms with a patient. He essentially told me that there was no way for me to get what was owed to me. When this fiasco started I was told by someone that I would be compensated for the part and $50/hour of labor. ***** today told me that labor was capped at 13.7 hours and fluids were capped at $40. So because my car took a lil longer, I'm out a bunch of money. And I would not be compensated what I was originally told. This is all a big scam at this point. I will be spreading your misinformation far and wide because ***** thinks its OK to belittle and talk down to a woman and single mom. I am extremely upset with how he talked to me, addressed me when talking (no professionalism) and cut me off. I think he needs some professional development because when I worked retail, if I were to EVER treat a customer the way he treated me, I would've lost my job on the spot.
  
  Sincerely,
  
  ********* ********

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have purchased several engines from LKQs remanufacturing companies, including *** and ******, all with issues right at initial startup. LKQ is not manufacturing engines to any standard, then insisting to only pay $50/hr that will then take months to receive. Failures at initial startup should be handled in their entirety and promptly, as this is not a warranty issue, but a manufacturing failure. These policies need to me changed to a MORAL policy, or these need to be advertised blatantly that if you install one of their engines with poor craftsmanship, there will be no accountability from them.

  

  Business Response

  Date: 05/28/2025

  Good day,
  
  We are very sorry you're having such a frustrating experience. We have passed this complaint to the leadership group of our reman division.
  Respectfully,
  Customer Relations | **********************
  **********************************************************************
  

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im trying to return the items that I got from them and they wont let me return without a receipt so I left their items withthem and they never sent me my refund

  

  Business Response

  Date: 05/28/2025

  Good day,
  
  We are very sorry you're having such a frustrating experience. Please reply with your order number. I cannot find your purchase without it.
  Respectfully,
  Customer Relations | **********************
  **********************************************************************

  Customer Answer

  Date: 05/29/2025

   
  Complaint: 23303508
  
  I am rejecting this response because: I did not receive a order number I had a receipt that I did not think I was going to use again so I have no order just parts I can return in u can give me half of my money back everything is marked with a pink mark to indicate that I got it from u 
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 06/05/2025

  Good day,

  Without an invoice or invoice number, I am unable to assist.

  Respectfully,
  Customer Relations | **********************
  **********************************************************************

   

  Customer Answer

  Date: 06/05/2025

   
  Complaint: 23303508
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a hybrid battery replacement from Green Bean, which has since been purchased by LKQ. My battery has died and I'm trying to get LKQ to replace the battery per the warranty. This is my second replacement battery. In the first instance, the replacement took three days, one to confirm the issue and warranty, one to schedule, one to replace. This service occurred with the original *******************This attempt to get LKQ to honor the warranty has been unsuccessful. I contacted the warranty function on March 28th. By April 2nd they had all the information they requested to confirm the warranty and approved the claim. They sent a couple of emails since then saying that the process takes time. It has been a month since they confirmed my warranty claim and they have yet to tell me that they have the replacement part or a time frame for the installation.I have been unable to use my car for the last month!I contacted the Green Bean sales team, now a part of LKQ, and they quoted a 3 day turnaround for installing the same battery. How can they get their hands on a battery to sell to a new customer but can't deliver one to a warranty customer?

  

  Business Response

  Date: 05/28/2025

  Good day,
  
  We are very sorry
  you're having such a frustrating experience. This complaint is currently under review by the management team at the Green Bean facility. You will be contacted soon.
  Respectfully,
  Customer
  Relations | LKQ Corporation
  5846
  Crossings Blvd, Antioch Tn. 37013

  Customer Answer

  Date: 05/30/2025

   
  
  Complaint: 23278684
  
  
  
  I am rejecting this response because:

  Talk is cheap.  Refund my purchase price.

  
  Sincerely,
  
  
  
  John Judson

  

  Business Response

  Date: 06/18/2025

  Good day

  We understand your frustration and
  appreciate you taking the time to respond. As previously communicated, our
  policy does not allow for refunds. We have offered multiple dates to replace
  your hybrid battery under warranty, but these have been declined.
  At this time, we are unable to
  move forward until you reach out to schedule an appointment. Please contact us
  at your earliest convenience by emailing [email protected] or
  texting 919-295-2055.

  Respectfully,
  Customer
  Relations | LKQ Corporation
  5846
  Crossings Blvd, Antioch Tn. 37013

  Customer Answer

  Date: 06/27/2025

   
  
  Complaint: 23278684
  
  
  
  I am rejecting this response because:

  I have attempted twice to schedule the battery replacement, June 11th and June 23rd.  I have heard no response from you.

  I have had to purchase another vehicle because you have failed to honor the warranty I paid for.

  I would like a refund.  If you are unable to do so because you have a 'policy' then I will have to embrace the courts and sue you under Massachusetts General Laws, Chapter 93A, Section 9.

  Sincerely,
  
  
  
  John Judson

  

  Business Response

  Date: 07/02/2025

  Good day,

  
  We understand your frustration and
  appreciate you taking the time to respond. As previously communicated, our
  policy does not allow for refunds. We have offered multiple dates to replace
  your hybrid battery under warranty, but these have been declined.
  At this time, we are unable to
  move forward until you reach out to schedule an appointment. Please contact us
  at your earliest convenience by emailing [email protected] or
  texting 919-295-2055.

  Respectfully,
  Customer
  Relations | LKQ Corporation
  5846
  Crossings Blvd, Antioch Tn. 37013

• Initial Complaint

  Date:05/01/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Location: LKQ in ******, ** I have been a victim of a scam they are doing at the ****** location. They sell used auto H33**383235323230**38H and don&#**;t test anything before they sell the H33**383235323230**38H to you, they just tell you they are good and sell them to you. I took an alternator I bought from them to my mechanic and was told that it was no good. I took the part back up there and I asked would they help with the second labor cost and they said no. They said they would not tell anyone that they don&#**;t test the H33**383235323230**38H. I got charged double the labor - it cost me $983 to get the correct part on there. He said he would refund me $79 for the part back on to my card and it is not there. He said it would take ***** minutes to do this. It&#**;s not there. It&#**;s a scam and he did not guarantee it. I would like a refund.

  

  Business Response

  Date: 05/14/2025

  Good day,
  
  We are very sorry you're having such a frustrating experience. However, our records indicate a full refund was issued on 5-1-25
  Respectfully,

  
  Customer Relations | **********************
  **********************************************************************

• Initial Complaint

  Date:04/15/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Timeline of Events:Initial Purchase and Shipping Issues:March 25, 2025: Purchased airbags from LKQ.March 28, 2025: The package was marked as shipped.April 1, 2025: Received tracking information, but the tracking number showed no updates.April 3, 2025: Expected arrival date - LKQ confirmed the package was shipped with a new tracking number, but still no updates were available.Subsequently filed Lost Package and *** Investigation:April 4, 2025: Expressed frustration over the lack of tracking updates and issues with a failed 15% coupon code that showed to be valid on their listing but would not work.- Updated in *** system as package arrived in ********* ** for delivery to ******** on April 10.April 12, 2025: Reported the package was lost again after it was supposedly shipped from ***** to ********* and failed to arrive in ************, **. *** advised me to contact the seller for a refund.April 14, 2025: LKQ acknowledged the lost package and stated they would monitor the *** investigation, which could take 8-10 business days. They mentioned that if *** fails to recover the package, I would receive a refund.Ongoing Issues and Lack of Resolution:April 14, 2025: I requested LKQ to complete the *** claims paperwork and expressed the urgency due to a customer's vehicle needing repair. Highlighted the difficulty in purchasing another set of airbags due to LKQ's no-return policy, asked for additional options, replacement, etc. No response to request.April 15, 2025: LKQ reiterated that they cannot issue a refund until the *** investigation is concluded.Key Points of Complaint:Repeated Loss of Package: The package has been lost twice, causing significant delays.Lack of Communication and Support: I have had to do all the legwork, including filing investigations and contacting ****** Resolution or Compensation: Despite the issues, LKQ has not provided additional credit, communication, or return exemptions to help resolve the situation.

  

  Business Response

  Date: 04/28/2025

  Good day,
  
  We are very sorry you're having such a frustrating experience. I am having difficulty finding your order. Please reply with an invoice or work order number.

  
  Respectfully,
  Customer Relations | **********************
  **********************************************************************

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23208450
  
  I am rejecting this response because:

   

  LKQ asked for my order info. It is **** order 
  **************
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 05/14/2025

  Good day,
  
  We are very sorry you're having such a frustrating experience. This is currently being investigated by our **********. We will be in contact shortly.
  
  Respectfully,
  Customer Relations | **********************
  **********************************************************************

  Customer Answer

  Date: 05/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and received a refund today. I feel there is further addressing with your customer experience team due to their inaction that should absolutely occur. 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a refurbished motor from LKQ Corp.On January 25, 2025. The motor was delivered to my mechanic RT Auto in *********, **. When the mechanic put the motor in the motor had a knocking sound (defect). I called LKQ Corp. They told me to have motor sent back to them so they could inspect it. The claims department said there was a defect and approved my refund. Instead of sending me my refund they sent another motor to RTs Auto. I have been waiting for the refund for 2 1/2 months. I have spoken to numerous agents and supervisors who keep telling me that my refund is coming. I have yet to receive a refund.

  

  Business Response

  Date: 04/28/2025

  Good day,
  
  We are very sorry you're having such a frustrating experience. Please let us know which LKQ location you purchased your part from and we will be happy to assist. An invoice or work order number is needed.
  
  Respectfully,
  Customer Relations | **********************

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a good used working transmission from them. The first one they sent me was cracked at the Bell housing, so I sent it back ,they then send me another one that was locked up due to bad transmission pump and when I contacted them to tell them about it ,they told me that that part isn't covered by warranty, but it is an internal part . Also no where in their warranty page does it say that the pump isn't covered . All I wanted them to do was cover the cost of the new part or refund part of the money that I spent on the new part and they told me no.

  

  Business Response

  Date: 04/17/2025

  Good day,
  
  We are very sorry you're having such a frustrating experience. However, the warranty paperwork sent to you on 4-2-25 contains the statement In the Event of a Failure: Do NOT uninstall the part, as this will void all warranties. We must be contacted
  prior to any work being performed, including removing of the part, in order to maintain warranty coverage. Unfortunately, we will not be able to assist.

  
  Respectfully,
  Customer Relations | **********************
  **********************************************************************

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23190655
  
  I am rejecting this response because: I tried contacting you twice with no response, and can not wait until your earliest convenience as it is my only vehicle to drive , and your company should check products a lot better and make sure every part operates, not just take someone's money. Your company is a disgrace and should be shut down as what you did id considered theft by deception, and I will be contacting a lawyer over this incident , since you don't warranty anything and send out junk parts .
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 04/28/2025

  Good day,
  
  as stated previously, your claim was denied because the part was uninstalled prior to opening a warranty claim. We cannot assist you further.

  
  
  Respectfully,
  Customer Relations | **********************
  **********************************************************************

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a transmission for a 2013 ***** Malibu on 3/20/25 Received broken transmission on 3/25/25 missing the transmission control module. Contacted LKQ and dealt with ****** and ***** of the Fresno, ********* and a new transmission was to be sent out. On 3/31/25 was told it was ready for pick up at our local Redding ********* that we live almost 30 min away from to find out it had not even shipped yet from *****. I was told it would be ready by 4/2/25 and it still was not there. Both ****** and ***** were contacted as the management team dealing with this order and neither responded at all. On 4/4/25 I called to check on the status because it had been 2 days, I was told it was scanned into Redding Ca and I wanted to know for sure it was there. Again I was told by one person it was there, then someone else called and said its delayed but showing its scanned in there for Redding Ca. Talked with ****** on 4/4/25 and he confirmed it was still not there and delayed for almost another week. When I asked to speak with corporate or a supervisor above him he refused to give me any information and said there was no issues to deal with. We called the operator and got transferred to *****, who was extremely rude. Yelled at us and told us again there was no issue at all and we were the ones making problems. He refused to transfer us to anyone else and had horrible customer **********************.

  

  Business Response

  Date: 04/17/2025

  Good day,
  
  We are very sorry you're having such a frustrating experience. A representative will contact you to discuss your complaint. 
  Respectfully,
  Customer Relations | **********************
  **********************************************************************

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 23161071
  
  I am rejecting this response because:

  I received a refund, but it doesnt mean it justifies the poor customer ********************** and actions of both the employees and management in the ******, ********** Overall I am not satisfied with the company. 
  
  Sincerely,
  
  ******** Friend

• Initial Complaint

  Date:04/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not being reimbursed for shipping although the company clearly shipped me the wrong part. I ordered a front bumper impact absorber and received a rear emblem for my ***** ES 350. I explained this to ***** **** and received am email stating that because the part was not damaged/defected I would be responsible for returning it to them. No acknowledgement of the fact that I have a photo on the invoice of the part I ordered and would be receiving. Please offer me any assistance you are able to with this matter.

  

  Business Response

  Date: 04/17/2025

  Good day,
  
  We are very sorry you're having such a frustrating experience. However, call tags were sent to you. You will be refunded once the part is returned.
  
  Respectfully,
  Customer Relations | **********************
  **********************************************************************