Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON FRIDAY, MAY 9TH, 2025, I "PURCHASED" A BLACK 4DR 2018 ****** MAXIMA SV FROM THIS DEALERSHIP. THE FINANCE MANAGER, ****** *., TOOK ALL MY NECESSARY LEGAL DOCUMENTS AND INFORMATION TO FILL OUT AND PROCESS THE TRANSACTION, UP TO AND INCLUDING THE ***** AND REGISTRATION FORMS. ON WEDNESDAY, JUNE 4TH, 2025, "MY" VEHICLE WAS STOLEN, WHICH I NOTICED AT ABOUT 21:20. WHICH I CALLED AND FILED A POLICE REPORT WITH THE ************************* (***). ON THURSDAY, JUNE 5TH, 2025, AT ABOUT 08:30, I MADE THE DEALERSHIP AWARE OF THE INCIDENT, AT WHICH TIME THEY PUT THE VEHICLE'S GPS SYSTEM INTO RECOVERY MODE. ON FRIDAY, JUNE 6TH, 2025, AT APPX. 11:30, CPD NOTIFIED ME THAT THE VEHICLE HAD BEEN RECOVERED AND WAS BEING TRANSPORTED TO THE POUND LOCATED AT ***************************************, WHERE I COULD CLAIM THE VEHICLE FROM. At 15:30 I called the pound for instructions to retrieve the vehicle, which is when I was advised that I needed the registration, plates (since mine had been stolen off the vehicle), window sticker, and proof of insurance in order to reclaim the vehicle. ON SATURDAY, JUNE 7TH, 2025, @ APPX 09:00 I WENT TO THE *** TO PURCHASE A COPY OF THE REGISTRATION AND REPLACEMENT PLATES WHEN I WAS ADVISED THAT I WAS NOT LISTED AS AN OWNER/LIENHOLDER AND IT WAS SHOWING REGISTERED TO A PREVIOUS OWNER. THE CURRENT REGISTRATION DIDN'T HAVE CAR CREDIT CENTER A/K/A OVERLAND BOND LISTED AS A LIENHOLDER EITHER. WITH THE LAST ***** AND/OR REGISTRATION BEING ISSUED 03/22/2023.

  

  Business Response

  Date: 06/10/2025

  Dear Mr. ******************* hope this message finds you well. I want to express my sincere apologies for the distressing situation regarding your vehicle. I understand how frustrating it must have been for you to have your vehicle stolen and subsequently impounded by the City of ********
  
  You purchased your vehicle from Car Credit Center on May 9, 2025,and I want to assure you that all necessary documents were submitted to the Secretary of State in a timely manner. However, it appears that the state requested an additional document due to an audit of your file. While this is not a common occurrence, it is unfortunately beyond our control. I want to reassure you that as soon as we received the request for the extra documentation, we acted promptly and sent the required documents to the state.According to our records, the final processing by the Illinois DMV was completed on June 10, 2025, and your vehicle was subsequently released from the City Impound.
  
  If you find that any of this information is incorrect or if there are any further issues, we can assist you with, please do not hesitate to contact us directly. We are here to help and want to ensure that your concerns are addressed.
  
  Thank you for your understanding.
  
  Best regards,
  
  **** ******  
  President  

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23446582
  
  I am rejecting this response because: The assertations made in the statement are false. The business did nothing to assist me. It was the dedicated employees at the Secretary of State Office that assisted me, specifically on Saturday, June 7th, 2025 who noticed the error that the dealership made and corrected it. Like I stated; at this present time I believe you to be in breach of contract and would like to dissolve our agreement; receive a refund of the monies that I've paid and we go separate ways; peacefully.
  
  Sincerely,
  
  ****** *********

  

  Business Response

  Date: 06/10/2025

  Dear Mr. *********************** you for bringing your concerns to our attention regarding your recent experience with the *** and our team. I want to take a moment to address your complaint and provide some clarity on the situation.
  
  I understand that you feel an employee at the *** played a crucial role in your case. However, it's important to note that there are specific procedures that occur behind the scenes that may not be visible to the ********* team diligently worked to obtain the necessary documentation for the *** audit as soon as we were notified of what was required for your file.
  
  We are genuinely relieved that your vehicle was ultimately released from the City of ******* impound. I sincerely apologize for the distress caused by the theft of your property and the delays you experienced in the *** registration process, which were beyond our control.
  
  We appreciate your understanding and patience during this process,and I wish you all the best moving forward.
  
  Thank you for your feedback.
  
  Best regards,
  
  **** ******  
  President

  Customer Answer

  Date: 06/11/2025

   
  Complaint: 23446582
  
  I am rejecting this response because: Again; your claims are false and present to resolution to the time loss and  financial damages that I have incurred due to negligence of you and your company that should have never happened in the first place. Since it is obvious that you feel you have done no wrong doing and reaching an agreement through this channel seems unlikely; I have to seek what other options are available to making me whole.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car on April 26 and on 14 of may my car was Flashing transmission failure I call them and they said it was nothing they could do for me I am reaching out to you guys to help me with this problem if possible

  

  Business Response

  Date: 05/28/2025

  Ms. ******  
  ********************
  *********************;
  
  Dear Ms. **************** hope this message finds you well. I am writing in response to your complaint filed with the Better Business Bureau (BBB) regarding the mechanical issues you are experiencing with your vehicle.
  
  First and foremost, I want to sincerely apologize for any inconvenience this situation has caused you. We value our customers and take your concerns seriously.
  
  Your vehicle was purchased on April 26, 2025, with ****** miles on the odometer. As part of our commitment to customer satisfaction, we provide a complimentary 30-day / 1,000-mile warranty that covers the engine,transmission, and drive axle. Additionally, we offer service contracts for further peace of mind, which may provide additional coverage beyond the initial warranty.
  
  I understand that you may have opted out of the service contract,but I want to extend an offer for you to visit our service department for a free inspection of your vehicle. Our team will be glad to assess the issues you are facing and explore how we can assist you in resolving them.
  
  Please note that since your warranty period has lapsed, its important to bring your vehicle in as soon as possible so we can evaluate the mileage and determine the best course of action. Our service hours are Monday to Friday from 9:00 AM to 5:00 PM. When you arrive, please ask for *******, who will personally assist you with the inspection.
  
  Thank you for bringing this matter to our attention. We appreciate your understanding and look forward to resolving your concerns.
  
  Best regards,
  
  Zury Rivera  

• Initial Complaint

  Date:02/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a vehicle from this company and the vehicle was purchased at an auction for ***** they charge me ***** plus financial charge of 8568 they car is not working I paid 1500 down. Payment plus 348 and 348 plus ************************************************************ to court plus they are trying to get wages garnish don't not buy anything from this company am also submitting this to attorney general.  

  

  Business Response

  Date: 02/03/2025

  February 03, 2025

  
  Ms.******* Fonseca *********  
  
  
  Dear Ms. ******* *********,
  
  We are writing in response to your complaint (Complaint ID ********* filed with the Better Business Bureau regarding your purchase of a 2019 ****** Sentra from our dealership on December 27, 2024.
  
  After thoroughly reviewing our records, I am pleased to confirm that your account is current, and we have not encountered any negative history associated with your account. We value your business and strive to maintain transparency in all transactions.
  
  Regarding your claim about the pricing of the vehicle, I would like to clarify that we have never purchased a single unit at auction or from any vendor for such a low amount. It would be beneficial to understand the source of the information that may have led to this misunderstanding, as the figures mentioned in your complaint appear to be significantly inaccurate. As a business, we do operate to make a profit on the items we sell, but the numbers referenced in your complaint do not reflect our standard practices.
  
  Concerning your concerns about the vehicle and any potential financial losses, we have no records indicating that the ****** Sentra is not in your possession. To address your concerns more effectively, I encourage you to contact our management team directly. We are committed to resolving this matter and would appreciate the opportunity to gain clarity on the specifics of your complaint.
  
  Please feel free to reach out to us at ************ and ask to speak with the management team at your earliest convenience. We look forward to assisting you and ensuring your satisfaction.
  
  Thank you for your attention to this matter.
  
  Best regards,

  Zury Rivera 

  Customer Answer

  Date: 02/04/2025

   
  Complaint: 22888900
  
  I am rejecting this response because:this is the lemon car you sold me you got it from an auction in ****** for 1776 sold it to me for ************************************************************************************************** my money back and cancel the contract 
  
  Sincerely,
  
  ******* Fonseca *********

  

  Business Response

  Date: 02/05/2025

  Dear Ms. ******* *********,  
  
  I am writing in response to your inquiry regarding the purchase price of the vehicle you acquired from Car Credit Center Corporation, which you claim was purchased for $1,772 and subsequently retailed to you for $14,995.  
  
  At Car Credit Center, we pride ourselves on our transparency and integrity in the vehicle purchasing process. We source our vehicles from auctions and various vendors, and we adhere to a strict policy of not purchasing vehicles with body damage. However, it is important to note that there are instances where a vehicle may be acquired by others who address body or mechanical issues before reselling it at a higher price, either through auctions or wholesale vendors. 
  
  I encourage you to verify the records as you will not find Car Credit Center Corporation listed as the buyer of the vehicle in question from any auction with those damages and also not at such a low price of $1,772.Once a vehicle arrives at our dealership, we conduct a thorough pre-sale inspection to ensure that it meets our standards for mechanical and safety conditions. This process is essential for us to maintain the quality and reliability of the vehicles we offer to our customers.  
  
  If you have any further questions or concerns regarding this matter, please feel free to contact us directly. We are here to assist you and clarify any misunderstandings.  
  
  Thank you for your understanding.  
  
  Best regards,  

  Zury Rivera 

  Customer Answer

  Date: 02/05/2025

   
  Complaint: 22888900
  
  I am rejecting this response because:The engine is dead car not functional and the window on right went down won't go back up this car has a lot of damages the catalytic converter is not original ****** part this is a complete lemon

  
  Sincerely,
  
  ******* Fonseca *********

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i a 2017 Chrysler Pacifica on November 16 2024, i drove the car for 3 days and the car start having mechanical issues, i contacted car credit center to let them know the problem and i was told at purchasing that i have a 1000 mile warranty. they suggested that i take it to one of their auto shops that they have a contract with on 11/25/2024, on 11/27/2024 i was notified that the vehicle was ready, i picked up the vehicle and it had the same issues, On 11/29/24 i went back to car credit center and told them the vehicle was not fixed and not reliable and could they exchange the vehicle or send it to a different shop and the president of the company ********* ****** told me sometimes you get a good car and sometimes you get a bad one and i just have to take the lost. i just started a new job i have 4 children and i don't have much money, he almost caused me to lose my job, i never felt so taken advantage of in my life, i was treated less than a human. 

  Customer Answer

  Date: 12/05/2024

  I would like a full refund

  

  Business Response

  Date: 12/09/2024

  Subject:Response to BBB Complaint ID ********
  
  Dear Ms. ******** H. ****** ********,
  
  I hope this message finds you well. I am reaching out regarding your recent BBB complaint (ID ********* concerning the mechanical issues you have experienced with the used Mini Van you purchased on November 16, 2024.
  
  First and foremost, I want to express my sincere apologies for the inconvenience you've encountered. We take pride in our thorough inspection process to minimize any potential issues with our vehicles; however, as with any used vehicle, unforeseen mechanical problems can arise.
  
  I want to clarify that our commitment to customer satisfaction is paramount. We offer a generous 30-day/1000-mile warranty on all our vehicles at no additional cost, which exceeds the state-mandated 15-day/500-mile warranty for engine and transmission. Our goal is to ensure that our customers feel supported and protected during their purchase.
  
  While we do not cancel loans, don't do refunds or exchange vehicles, we are always transparent about our policies and have made every effort to assist you with your concerns. I understand that you chose to surrender the vehicle rather than work through the warranty process, which included our offer to assist without charging a deductible. We value our customers and have been in business for over 70 years,consistently striving to provide help when needed.
  
  I understand that this situation has been frustrating, and I genuinely regret that we could not meet your expectations. If there is anything further, we can assist you with or if you have any additional questions, please do not hesitate to reach out.
  
  Thank you for your understanding.
  
  Best regards,
  
  **** ******  
  President

  Customer Answer

  Date: 12/09/2024

   
  Complaint: 22638766
  
  I am rejecting this response because:
  
  Sincerely,
  
  Valencia ****** ********

  Customer Answer

  Date: 12/10/2024

  Because he never said that was no refund or no return policy I went through the whole contract he never said that he also never mentioned the state minimum of 15 days 500 miles I only had to car for 12 days and less than 500 miles I talked to the finance company overland and bond and they stated since it has not been a long time that they was going to reverse the loan it will be like I never got along with them to begin with as far as down payment over London Bond said it's not up to them it's a depression of the dealership which they refuse to give me a down payment back there's nothing in the policy to see the car credit center best states there's no refund for exchange I have three children all I'm asking for is for my refund

  

  Business Response

  Date: 12/11/2024

  Subject: Response to BBB Complaint ID ********
  
  Dear Ms. ****** ********,
  

  We are writing to provide a second response regarding the complaint you filed with the Better Business Bureau (Complaint ID: *********.
  
  We want to reiterate that all customers are clearly informed about our sales policies, which include visible signage throughout our premises stating that all sales are final. Additionally, the retail installment contract you signed, which is binding, does not include any provisions for cancellation or refunds. 
  
  Moreover, we acknowledge that you had a warranty associated with your purchase, which we have honored. It was ultimately your decision to pursue a voluntary surrender of the vehicle rather than utilizing the warranty option available to you. 
  
  It is important to emphasize that when a customer signs a retail installment contract, they cannot simply cancel the agreement with an expectation of receiving a refund. In an effort to assist you further, we made the decision to refrain from reporting the voluntary surrender to the credit bureaus, allowing you the opportunity to explore options with a different dealer.
  
  We value our customers and strive to operate with transparency and fairness. We hope that this response clarifies our position regarding your complaint.
  
  Thank you for your understanding.
  
  Sincerely,

  **** ******

  President

  Customer Answer

  Date: 12/16/2024

   
  Complaint: 22638766
  
  I am rejecting this response because:
  
  Sincerely,
  
  Valencia ****** ********

  Customer Answer

  Date: 12/16/2024

  Because there was nothing in the policy about no returns or no refunds and I contacted the finance company myself and they told me that they was going to reverse it it also had a warranty for the shop they sent it to did not fix the vehicle it came back the same they refused to send it back to the shop so I'm asking for a full refund

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/15/2024 I was told by Junior car repair that I need a new engine. This is the 2nd time I have to contact BBB about the same issue. This is a replacement car I'm paying a car note to Car credit center. I believe this the 2nd time I got scam by these companies. On 10/2023 I purchased 2016 ***** Trax from **** *. Tejda assistant manager. after purchased service engine light came on .They made 3 attempts until light stayed off for a year. On 11/14/2024 engine light came back on I was told it was the catalytic converter. when I took my car in to get it fix they now saying I need a new engine. I am seeking another replacement or a car less then 5 years. I believe to be scam once again. My car is at Junior's auto repair the dealership shop .@ ************************************;

  

  Business Response

  Date: 11/18/2024

  ******* *****  
  
  
  Dear Mr. *************** am writing in response to your recent complaint lodged with the Better Business Bureau (Complaint ID #********* regarding mechanical issues with your vehicle.
  
  First and foremost, I want to express my sincere apologies for any inconvenience you have experienced. Customer satisfaction is very important to us, and we take all feedback seriously.
  
  Upon reviewing your account, I see that you purchased a used vehicle from our dealership on October 14, 2023. This vehicle came with a 30-day warranty or ***** miles, whichever came first. Additionally, we provided you with a complimentary 2-year or 25,000-mile service contract through Endurance, which covers most major components, subject to a $200 deductible.
  
  It is important to note that while we strive to ensure all vehicles undergo a thorough safety inspection before and after the sale, mechanical issues can arise, especially in used vehicles. These occurrences, while unfortunate, can happen even in new vehicles. Along with the warranty and service contract, it is the owner's responsibility to maintain the vehicle and address any unexpected repairs that may arise.
  
  If your warranty or service contract expired after one year or upon reaching their respective limits, we are unable to facilitate repairs at our expense at this time. However, we would be more than happy to assist you by referring you to a preferred service facility where you can receive discounted rates on repairs,should your service agreement have expired or if a claim was denied.
  
  If you would like assistance with this referral or have any other questions,please do not hesitate to reach out to our service department at ************.We are here to help and want to ensure you receive the support you need.
  
  Thank you for your understanding, and we appreciate your business.
  
  Best regards,
  
  
  **** ******

  President

  Customer Answer

  Date: 11/18/2024

   
  Complaint: 22569885
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *****

  Customer Answer

  Date: 11/20/2024

  Because the mechanic that they had fixing  the oil issue like gaskets and other things should have fixed it I have all my maintenance paperwork and should have had no issues this is my 4th car in a year with them the mechanics they had closed down but they still working for car credit center the mechanic company name is urboss I shouldn't be stuck with this issue 

  

  Business Response

  Date: 11/20/2024

  ******* *****  
  
  11/20/2024
  
  Dear Mr. *************** hope this letter finds you well. I am writing in response to your recent complaint lodged with the Better Business Bureau (Complaint ID #********)regarding mechanical issues with your vehicle. As mentioned in my previous correspondence, you are no longer covered under the Car Credit Center 30-day warranty and are fully responsible for any maintenance or repairs. At this time, the best assistance we can provide is to refer you to a preferred shop that can offer you competitive pricing for repairs.
  
  First and foremost, I want to express my sincere apologies for any inconvenience you have experienced. Customer satisfaction is very important to us, and we take all feedback seriously.
  
  Upon reviewing your account, I see that you purchased a used vehicle from our dealership on October 14, 2022. This vehicle came with a 30-day warranty or ***** miles, whichever came first. Additionally, we provided you with a complimentary 2-year or 25,000-mile service contract through Endurance, which covers most major components, subject to a $200 deductible.
  
  It is important to note that while we strive to ensure all vehicles undergo a thorough safety inspection before and after the sale, mechanical issues can arise, especially in used vehicles. These occurrences, while unfortunate, can happen even in new vehicles. Along with the warranty and service contract, it is the owner's responsibility to maintain the vehicle and address any unexpected repairs that may arise.
  
  As your warranty and service contract would have expired after one year or upon reaching their respective limits, we are unable to facilitate repairs at our expense at this time. However, we would be more than happy to assist you by referring you to a preferred service facility where you can receive discounted rates on repairs, should your service agreement have expired or if a claim was denied.
  
  If you would like assistance with this referral or have any other questions,please do not hesitate to reach out to our service department at ************.We are here to help and want to ensure you receive the support you need.
  
  Thank you for your understanding.
  
  Best regards,
  
  **** ******  
  President

• Initial Complaint

  Date:07/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase a Truck from car credit With intentions to establish credit .Unbeknownst the car was a lemon ..Return the car ..Car was suppose to be a lease ..The date of last activity was 2017 They updated the credit report to 2020 With ILL intentions to further damage my credit .I disputed and they only took the payment history away and stated it was a charge off.This is stopping me from obtaining housing .When I filed for bankruptcy it shouldve been resolved .

  

  Business Response

  Date: 11/20/2024

  Dear *** *******,

  I am writing to address your complaint with the Better Business Bureau (BBB) regarding complaint ID #********. After reviewing the details, I understand that there may have been some confusion regarding the nature of your transaction with Car Credit Center Corporation.

  Firstly, I want to clarify that you purchased a used vehicle on December 13, 2016, which was financed through ******************************************, a sub-prime lender. Its important to note that this transaction was a purchase, not a lease. Consequently, all responsibilities associated with vehicle ownership fall upon you, the buyer.

  Upon your purchase, the vehicle came with a limited warranty of 30 days or ***** miles for the engine and transmission. I empathize with the unexpected repairs you faced; however, it is crucial to understand that mechanical breakdowns can occur with any vehicle over time. As an owner, it is your responsibility to either purchase an extended warranty or service contract for additional peace of mind or to prepare for potential repair costs once the initial warranty expires.

  Additionally, I want to address the impact of your vehicle on your credit report. When you finance a vehicle through a retail installment contract, there are specific obligations that must be fulfilled. Unfortunately, it appears that your vehicle was repossessed on November 30, 2017, which has resulted in a legal account on your ********************** report. This is a standard consequence of failing to meet the terms of the financing agreement.

  Should you require further details about this legal account, I recommend contacting Markoff Law at ************, as they can provide you with the necessary information.

  I hope this clarifies your situation and helps you understand the responsibilities tied to your vehicle purchase. Should you have any further questions or concerns, please feel free to reach out.

  Best regards,

  **** ******  

  President  

  Car Credit Center Corporation

  ************

• Initial Complaint

  Date:07/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been having problems with a vehicle we had purchased. The car lot won't let us trade in to get a better vehicle

  Customer Answer

  Date: 07/11/2024

  I dont remember the date but I complained on July 2 2024 and we still owe five thousand dollars for a vehicle that the ***** blue book value is only around ***** dollars. I'm just trying to get another vehicle BC this one has been messing up for over a year

  

  Business Response

  Date: 11/20/2024

  Dear Ms. **************** hope this message finds you well.
  
  After reviewing your complaint regarding the mechanical issues with the used vehicle purchased on March 24, 2021, I noted your visit to Car Credit Center on August 1, 2024. Im pleased to inform you that you successfully traded in your vehicle without any issues, and your new account is currently in great standing.
  
  Thank you for your patience and understanding throughout this process. If you have any further questions or concerns, please do not hesitate to reach out.
  
  Best regards,
  
  Zury *********************************************************************************

• Initial Complaint

  Date:06/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Plates are not registered to vehicle after purchasing vehicle as well as not being able to purchase window sticker . After receiving different plates twice from car credit center . Was sent to DMV and was told they will not sell sticker to me because of invalid plates. Plate number EJ45147 is not registered to my vehicle or to me .

  

  Business Response

  Date: 11/20/2024

  Dear Ms. **************** am writing in response to your complaint, BBB Complaint ID #********, regarding the registration of your vehicle in the state of *********
  
  After a thorough review of your case with our title clerk and a comprehensive examination of our records, I can confirm that we completed all necessary steps in a timely manner. Our report indicates that all information related to your title and license plates was accurately processed with the state.
  
  Given that our records show everything is in order on our end, I recommend that you reach out directly to the Secretary of ************** to investigate any potential issues that may have arisen on their side. They will be able to provide you with specific information regarding your registration status.
  
  If you need further assistance or would like additional contact information for the Secretary of State, please do not hesitate to call our title clerk ******* at ************, We are here to help you resolve this matter.
  
  Thank you for your understanding, and I hope this issue can be resolved swiftly.
  
  Best regards,
  
  **** ******
  President
  Car Credit Center Corporation

• Initial Complaint

  Date:05/21/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2014 jeep patriot from this Business on April 24, 2024 I made a down payment of $1500. I have spoke with multiple people there about a payment that I miss May 1. I was given the OK to make my payment later but on may 17 2024 they Repossessed the vehicle Ive been trying to work something out with them on this behalf.but they are refusing to do so mind you I understand that my payment was late but they are not willing to refund my money or except any payments from me I feel is unfair because I have put so much money down for them to come and repossess the vehicle 16 days later I have not enter a contract of making a payment until July 1. Theyre trying to tell me it is a deferred payment , which I dont understand what that means. Then this will hinder me in obtaining another vehicle From any other car lot or car dealership Which will leave at open car loan on my credit and that should not be possible

  

  Business Response

  Date: 11/20/2024

  Dear Ms. *****  

  I have carefully reviewed your complaint (BBB Complaint ID # ********* regarding the repossession of your vehicle. I would like to take this opportunity to clarify the situation and address your concerns.

  When you purchased your vehicle, you participated in a two-step closing process. During both steps, we made every effort to be transparent about the terms of your contract, including the consequences of not making your payments on time. Our records indicate that we made multiple attempts to communicate with you regarding your account status.

  We understand that circumstances can change, and we empathize with your situation. However, it is important to note that under a retail installment contract, if a customer defaults on their account, the finance company has the right to take appropriate action, which may include repossession of the vehicle.

  We appreciate your understanding of these terms, and we hope that this information helps clarify the situation. If you have any further questions or if there is anything else we can assist you with, please do not hesitate to reach out.

  We wish you the best.

  Sincerely,  

  **** ******  

  President  

  Car Credit Center Corporation

  ************

• Initial Complaint

  Date:04/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed my first car the chargered me double for the car and I owed a $500 down payment first it went from $500 down to a $1000 down I was late 3 days on my last down payment of $200 they repo the car before I even got into my normal payment with messed my credit up and left me in debt I tried calling to talk to them they was rude and unprofessional talk to me like I was a kid worst business ever currently filing a lawsuit against this business

  

  Business Response

  Date: 11/20/2024

  Dear Ms. **************** am writing in response to your BBB complaint (ID # ********* regarding your vehicle purchase from Car Credit Center Corporation on September 26, 2023.
  
  Firstly, I want to acknowledge your concerns regarding the selling price, total debt, and the repossession of your vehicle. I understand that financial difficulties can arise, and I appreciate you bringing your concerns to our attention.
  
  Car Credit Center Corporation specializes in assisting individuals who are looking to establish or re-establish their credit, particularly those facing challenges in obtaining financing through traditional means. As we often work with sub-prime loans, we do have higher expectations regarding payment timeliness, which is clearly communicated during the loan closing process. Its important to note that if payments are not made on time, repossession of the vehicle may occur, as it is our responsibility to secure the collateral for loans we provide.
  
  Regarding the selling price of the vehicle, I assure you that we maintain transparency by clearly displaying the price on each vehicle. This allows our customers to make informed financial decisions that suit their budgets. However, it is essential to remember that, like any financed vehicle, the total cost will include finance charges over the duration of the loan. This information is also thoroughly explained during the loan closing process.
  
  If you wish to minimize finance charges, you have the option to pay off the loan sooner or purchase a vehicle with cash. We encourage our customers to consider these options to better manage their financial commitments.
  
  Should you have any further questions or require additional clarification, please do not hesitate to reach out to me directly at ************. I am here to assist you and ensure that you have a clear understanding of your loan and the responsibilities that come with it.
  
  Thank you for bringing your concerns to our attention.
  
  Sincerely,
  
  **** ******
  President
  Car Credit Center Corporation