Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 25, 2023 I was brought to this dealership by my landlord / friend (?????) I depended on and relied on the salesman and my friend to select an economical vehicle. I only saw 3 or for in the lot and was directed to the 2014 ***********. I contend that the person that brought me to the dealership and a member or members of dealership staff conspired to cheat me out of my retirement savings. The ***** Blue Book Value. For the car is $5062.00. My down payment was $5000.00, the car was sold for $17,000.

  

  Business Response

  Date: 11/20/2024

  Dear Mr. ********************** wanted to take a moment to address your BBB complaint regarding the vehicle selling price associated with your loan from September 25, 2023.
   
  As you may recall, we worked diligently to secure financing for you, and I appreciate your trust in Car Credit Center. With 76 years in the business, our mission has always been to help customers re-establish their **********************. On the day of your purchase, we provided you with all available options transparently, ensuring you had a clear understanding of the numbers and prices involved. Ultimately, the decision was yours to make, and we respect that.
   
  We take pride in our ability to assist customers who may face challenges securing loans elsewhere. Unfortunately, I must address the circumstances surrounding your vehicle after the sale. I understand that you decided not to continue with the payments, which led to the repossession of the vehicle. It is regrettable that the vehicle was damaged while in the possession of another party. However, its essential to recognize that the responsibility for these decisions ultimately lies with the owner.
   
  We genuinely believe in taking responsibility for our choices and actions, and we encourage our customers to do the same. Its important to remember that the consequences of these choices, such as repossession, are part of the agreement made with the finance company.
   
  Thank you for your understanding, and I hope we can resolve this matter amicably.
   
  Best regards,
   
  **** ******
  President
  Car Credit Center Corporation

• Initial Complaint

  Date:11/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fell to inform me of deferred payments payments, and about the complications of receiving insurance for vehicle. I want another vehicle or my money back.

  

  Business Response

  Date: 11/20/2024

  Dear *** *****-******,

  I am writing in response to your complaint submitted to the Better Business Bureau regarding your vehicle purchase and concerns about the explanation of your payment information. Your complaint ID is ********.

  First and foremost, I want to thank you for bringing this matter to our attention. Customer feedback is invaluable to us as we strive to improve our services. After reviewing your account and the details of your transaction on November 7, 2023, I understand that the loan process can sometimes feel overwhelming. It is common for customers to be excited about their purchase, and this may lead to misunderstandings or a lack of clarity regarding the financing details.

  I would like to assure you that our finance team provides a transparent and thorough explanation of all aspects of the financing process. They are trained to prioritize our customers' understanding, and they do not engage in sales, allowing them to focus solely on assisting customers in establishing or re-establishing their credit. Our goal is to ensure that every customer is fully informed about the terms of their loan, including any deferred down payments and regular payment schedules, as well as insurance requirements.

  If you feel that any part of the information was not adequately communicated, I sincerely apologize for any confusion that may have arisen. We provide multiple copies of all documents that customers sign, and each form is designed to be clear and easy to understand. If you have misplaced these documents or would like us to resend copies, please do not hesitate to reach out, and we will be more than happy to assist you.

  Your satisfaction is important to us, and we want to ensure that you feel confident and informed about your purchase. Please feel free to contact me directly at ************ or *********************************************************************************************************************************************************************************** if you have any further questions or concerns.

  Thank you for your understanding, and I look forward to resolving this matter to your satisfaction.

  Sincerely,

  **** ******  

  President

  Car Credit Center Corporation

  Customer Answer

  Date: 11/20/2024

   
  Complaint: 20920804
  
  I am rejecting this response because:
  When I purchased  the vehicle you failed to inform that the Insurance the *** was gonna be hard to find and ridiculously high for a person on fixed income. Then you put the as a repo on my credit. I returned the car in 48 hours. You didn't even give me my money back or try find me another vehicle. I called Overland Bond and Investment Corp. They said they would take it off my credit. It's still on there . I want  my 800, back not fair you treat disabled people like this. I feel taken advantage of.
  Sincerely,
  
  ***** *****-******

  

  Business Response

  Date: 12/02/2024

  Dear Ms. ******************* you for bringing your concerns to our attention. We take customer feedback seriously and strive for transparency in all our financial processes.
  
  We want to clarify that during the financing discussion, we provided a thorough explanation of the terms, including the deferred down payment and insurance options. This information was presented clearly on three separate forms,ensuring that all details were available for your understanding.
  
  We understand that circumstances can change, but we believe its important to acknowledge the responsibilities associated with the loan agreement. At this time, you do not qualify to purchase another vehicle from us.

  Best,

  Zury Rivera 

   

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I first got the car an hour later, it had smoke coming out the tailpipe. And they told me that the exhaust pipe connections needed to be fixed. Therefore the creditors fixed the line they said. After 2 months, that I had to fix the water pump myself, meaning I paid out of pocket. Soon after, I had to replace the water heater and the thermostat and replace the waterpump again with my own money while paying car note. While, the heat gastric is broke soon there after. And everytime, I ask car dealer to help with the broken problem and or malfunction, I'm told they can not help with exsisting issues, they have stated it is my problem I have to spend my own money while also paying car note twice monthly. I am single mother of two kids younger then six years old. I travel far for work and while as taking children to school, and basic everyday necessities. I really would like the problems fixed but at this point I have been in life I can not afford to keep paying for an $23,000 car that needs maintenance every two days.

  

  Business Response

  Date: 11/20/2024

  Dear *** *******,

   

  Thank you for reaching out regarding your experience with the vehicle purchased from us on June 30, 2023, under BBB complaint ID # ********. We appreciate your feedback and the opportunity to address your concerns.

   

  After reviewing your account, I would like to clarify the warranty that was offered during the sale. We provided you with a complimentary 30-day or 1,000-mile warranty, which exceeds the states minimum requirement of a 15-day or 500-mile coverage. We understand that experiencing mechanical issues can be frustrating, and it is never our intention to leave our customers feeling unsupported.

   

  In our commitment to customer satisfaction, we have made efforts to assist you with repairs that were needed beyond your warranty coverage. We believe that we have gone above and beyond to support you during this time. However, it is important to note that at some point, the ongoing maintenance and any future repairs will be the responsibility of the vehicle owner.

   

  We value your business and hope to continue serving you in the future. If you have any further questions or require additional assistance, please do not hesitate to reach out.

   

  Thank you for your understanding.

   

  Sincerely,

   

  **** ******  

  President

  Car Credit Center Corporation

  ************

• Initial Complaint

  Date:09/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Need car to be repaired

  

  Business Response

  Date: 11/20/2024

  Dear *** *****,

  Thank you for bringing your concerns to our attention through the Better Business Bureau. I appreciate the opportunity to address the issues you have experienced with your vehicle.

  After reviewing your account, I noted that you purchased your used vehicle on October 14, 2022, which came with a 30-day warranty or ***** miles, whichever came first. Additionally, as a courtesy, we provided you with a two-year or 25,000-mile service contract with Endurance at no extra cost. This contract covers most major components, contingent upon regular maintenance, and includes a $200 deductible.

  While we strive to ensure every vehicle undergoes a thorough safety inspection before and after the sale, it is important to recognize that mechanical breakdowns can occur, especially in used vehicles, even within their warranty periods. We encourage all our customers to stay proactive with their vehicle maintenance and to be prepared for unexpected repairs.

  Given that it has been over a year since your purchase, we believe it is your responsibility to maintain the vehicle and address any breakdowns that may arise. However, we are committed to assisting you where we can. If your service agreement has expired or if any repairs are outside of coverage, we would be happy to refer you to a preferred service facility that can offer you a discounted rate.

  If you would like assistance in finding a service shop or have any other questions, please do not hesitate to reach out to our service department. They are ready and willing to help you.

  Thank you for your understanding, and we hope to resolve this matter to your satisfaction.

  Best regards,

  **** ******  

  President

  Car Credit Center Corporation

  Customer Answer

  Date: 11/21/2024

   
  Complaint: 20654121
  
  I am rejecting this response because:can  I at least get another vehicle I done everything including keeping up with the maintenance can I upgrade 
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 12/02/2024

  Dear Mr. ******************* you for reaching out and providing us with the opportunity to address your concerns. We truly value your feedback and appreciate your patience as we navigate this situation.
  
  As previously mentioned, our standard warranty period is 30 days, and we understand that it has been over a year since your initial purchase.Unfortunately, this means we are unable to cover any repairs under our warranty policy at this time. However, we want to assist you in finding a solution.
  
  We would be happy to refer you to one of our preferred mechanic shops, where you may be able to receive quality service at a competitive price. Please feel free to contact us directly, and we can provide you with the necessary information.
  
  Again,we apologize for any inconvenience this may have caused and appreciate your understanding. If you have any further questions or need assistance, please dont hesitate to reach out.
  
  Best regards,

  **** ******

  Customer Answer

  Date: 12/02/2024

   
  Complaint: 20654121
  
  I am rejecting this response because:although I was approved for the repairs to the motor I still have to pay 3000 dollars for a catalytic converter which I shouldn't have to because it was the issues with the motor that caused the catalytic converter to mess up I keep up with all my maintenance and shouldn't be liable for the converter I spent a lot of money on this car to much to be paying a note not fare not right I'm a good consumer this is my forth or fifth car this year from you guys 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased a used car from this business in october, have had several issues with the car since then, displaying a check engine light a month after i got the car, reached out the the business and they said i only had a 30 day warranty therefore i am responsible, took my car to my mechanic where he performed diagnostic tests and was unable to come up with a solution, took the car to a different mechanic where they told me i had to get a battery replaced, paid for these repairs, recently car has been not turning on, and not accelerating properly which is extremely dangerous, called business back, they directed me to a mechanic to get a diagnostic, dropped the car at the mechanic where they did not perform any tests and told me to come get my car, verbally assaulted my husband when he questioned what was performed on my car, accessories in my car were broken, decided to take my car to **** where they performed a diagnostic, telling me my car is leaking coolant internally which is causing me to need a new engine, i called car credit center to let them know and they told me i am 100% responsible for repairs, and that they offered me an extended warranty at the time i purchased my car which me and my co signer believe that is not true

  

  Business Response

  Date: 11/20/2024

  Dear Ms. ************** hope this letter finds you well. My name is **** ******, and I have recently assumed the role of President of Car Credit Center Corporation. I want to personally address your complaint (ID # ********* and express my sincere apologies for the challenges you have encountered since purchasing your vehicle from us on October 22, 2022.
  
  I understand that dealing with unexpected repairs can be incredibly frustrating, and I want to assure you that we take your concerns seriously. While we strive to conduct thorough pre-sale inspections, it is important to acknowledge that, like all vehicles, used cars can face unforeseen mechanical issues over time. Even new vehicles can experience problems after purchase, which is why we emphasize the importance of considering service contracts or extended warranties for added peace of mind.
  
  At Car Credit Center, we offer a 30-day or 1,000-mile warranty on every vehicle we sell, and we always recommend our customers explore additional coverage options to mitigate potential repair costs in the future. Your satisfaction is of utmost importance to us, and I regret that your experience did not meet your expectations.
  
  Please know that we value your feedback and are committed to improving our services. If there is anything specific you would like us to address regarding your situation, please do not hesitate to reach out to me directly. I am here to help and ensure that your concerns are resolved.
  
  Thank you for your understanding, and once again, I apologize for any inconvenience you have experienced.
  
  Best regards,
  
  Zury Rivera  
  President  
  Car Credit Center Corporation