Business Profile

Wholesale Beer

Molson Coors Beverage

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Molson Coors Beverage's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

81 total complaints in the last 3 years.
16 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sent store receipt and upc code electronically to Coors Molson rebate center on Thursday. I received an email response today denying the claim. It was stated as Invalid Location. I made the purchase at a chain supermarket with signage in the beer and wine section advertising the rebate. Ive had problems in the past regarding these rebates and I usually let it go, but Im fed up. Also, I just made a purchase of items from their Molson/Coors/Miller store on line for over $100. So, Im mad at myself for doing business with these frauds doubly now.
Business Response
Date: 06/23/2025
Good morning James, thank you for bringing this to our attention. I have alerted our Rebate Centre Team, as incorrect signage may be posted.
In the meantime, Team have found an offer (8930563351)
of the same reward amount in your location, so they have updated your account &
validated your offer. Reward should be processed tomorrow.
Our sincere apologies for your experience. Best, Carole
Initial Complaint
Date:06/18/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Molson Coors offered a $5 mail-in rebate off the purchase of ONE (1) 24-pack of Coors Light, Coors Banquet, Miller Lite, Miller Genuine Draft or Miller Extra Light (bottles or cans). Purchase must occur between 5/4/25 - 5/31/25. My purchase was made on 5/25. On 6/18 I went online to enter my rebate information but needed an offer # or offer code. That # wasn't on the rebate form that printed from the cash register. When I utilized the chat feature online to get that information I gave them my purchase date, location, *** and was told that the deadline to file the rebate was 6/15. That information is NOT anywhere on the rebate form, front or back.
Business Response
Date: 06/20/2025
Good morning *****, I have contacted our Rebate Team regarding your case. You will be receiving an email to update your DOB and they will process your payment.
Please let me know if you do not receive your email from Molson Coors Rebate Centre.
Claim tracking IWZHH4AF2C
Cheers ******

Customer Answer
Date: 06/20/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******
Initial Complaint
Date:05/16/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Urgent Concerns Regarding Columbia Distribution and Coors Representation Dear [Recipients Name],I hope this message finds you ******* name is *** ***, owner of ********* Station/Wagon Wheel Market in ********, **. Weve proudly partnered with ********************* for Coors products since 2016. However, Im writing to express serious concerns that are affecting our operations, customer trust, and long-standing relationship with your company.Despite our continued loyalty, the following issues remain unresolved:1.Inadequate Order Fulfillment: Deliveries often fall short of our regular sales volume, leading to frequent stockouts and lost sales.2.Irregular Delivery Scheduling: Shipments arrive unpredictably, sometimes outside our operating hours, disrupting store operations.3.Poor Product ********************** Products are not rotated properly, and promotional materials like price tags are frequently missing, damaged, or tampered with.4.False and Harmful Rumors: Most troubling, a ******** sales representative has allegedly spread false claims that our business is for sale. These rumors have reached brokers, business contacts, and even staffcausing significant internal confusion and reputational harm. Let me be clear: our business is not for sale.We request the following immediate actions:A formal investigation into these concerns A written response detailing corrective measures A renewed commitment to professional, reliable service We value the Coors brand and would like to restore trust in this partnership. Thank you for addressing these matters promptly.Sincerely,*** *** Owner, ********* Station/Wagon Wheel Market ***************************************
Business Response
Date: 05/20/2025
Good afternoon ***,
I am confirming that I have received your case through the BBB. I have escalated to our **************************** for a *** to reach out to you as soon as possible.
Kind regards, ******
Initial Complaint
Date:05/04/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
05/04/2025. Purchased a nine pack of 16 Oz make believe bottles made from aluminum and I cut my fingers trying to open the individual containers. People should be made aware and I would like feedback from the company. Thank you.
Business Response
Date: 05/20/2025
Good morning *****,
I apologize for the delay in my response.
I have been away and am just now back in the office.
I have checked our cases and see that you emailed through our Coors Light site.
I will have an agent call you for additional details and to see how you are.
Again, my sincere apologies,
******
********************************************************************************************************************
Initial Complaint
Date:05/02/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 4th I sent Molson for the rebate of the promotion that has already ended, the offer: ************* days later on the 7th I received an email informing me that my rebate was rejected because it did not have the name of the store, and the quantity was insufficient, which was not true, all the data was on the receipt sent, and the quantity was sufficient and as described, the purchase was of 4 items of 15pk of Coors Light, and 4 of 12pk of ********** I sent for 4 rebates, and in the condition itself it said that we should buy 2 quantities of each pk to be able to receive the rebate, that is, they improperly denied, the rebates that were valid, I should have received $40 which referred to 4 rebates of $10 via ******, but until now I have not received it or this has not yet been corrected, I tried to contact Molson several times but without success, after several attempts there was no other way, today I found searching the BBB complaints channel where Molson is inserted, so I am making this complaint so that they can resolve it.Therefore, I request that you resolve it and send the $40 via ****** regarding the error you caused, and since it has been 2 months without a response, I therefore ask that you resolve it and send the payment, and I hope to hear an apology from you for this whole problem.Below I have informed the 4 Claim Tracking Number codes, so please resolve, Thank you.
Business Response
Date: 05/04/2025
Good morning Paisley, I am confirming I have received your case through the BBB, I have escalated and requested an investigation with our Molson Coors Rebate Team.
Hoping we can rectify, Best ******
Customer Answer
Date: 05/06/2025

Complaint: 23277530

I am rejecting this response because:
Still waiting for a solution to the problem.
Sincerely,

Paisley *****
Initial Complaint
Date:03/17/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So far Molson has not sent the $40 rebate, it has been a long time waiting and nothing, the promotion is over and I am still waiting for an email from them with the payment sent, I request that you immediately ask them to process the payment of the $40 right now, or I will demand a full refund of my purchase when I sent the rebate, so resolve it, and do not get back to me until you confirm that the payment was sent, I expect an email with the payment of the $40 through ****** as requested within 48 hours. The tracking numbers as well as all the information is in the complaint, so resolve and process the payment immediately.
Business Response
Date: 03/19/2025
Hello ******, I have received your case from BBB. I have asked my consumer team to reach out to you directly in order to create a case. I have escalated your file to our rebate team for payment. I believe the issue with ****** will be fixed and you are in the next batch for payment. Please expect payment by Monday March 24th.
All the best, ******
Customer Answer
Date: 03/20/2025

Complaint: 23078601

I am rejecting this response because:
I have not received any contact from their team, much less the payment so far via ******. I request that they refund the full amount paid on Market in the amount of $103.92 due to the damages, since the promotion has already ended, I have not received the payment of $40, much less have I been contacted by their customer service team as they mentioned.

Therefore, I now request a full refund of the amount paid on Market of $103.92, for the damages caused by the inconvenience and waiting, which is how I offer as a solution.

Sincerely,

****** ******
Business Response
Date: 03/21/2025
Good morning ******,
I am truly sorry for your experience; I will bring this forward to our Rebate Team, ********** ******
Customer Answer
Date: 03/24/2025

Complaint: 23078601

I am rejecting this response because:
Today is the 24th and once again Molson has failed. You indicated that this payment would be sent by today (03/24), Monday, but nothing was received. I kept checking to see if a notification would appear, but nothing happened.

The promotion ended a long time ago and I still haven't received the payment, even though you promised that I would receive it by today. This is failing yourself. Molson should be ashamed.

I request that you issue the payment of $40, plus $103, which refers to the full refund of the amount paid in the market, for the damages caused, for the long wait and because of the inefficiency of the rebate sector, so please do not return here until the payment is sent, as this is my last rejection comment, if Molson does not resolve it from now on, the complaint will be closed as "Unresolved", as we will no longer be able to comment on this complaint, as BBB will no longer accept comments once the attempt to resolve it has been exhausted, so make sure that in your next message, you bring news that the payment has been sent. Therefore, I am once again waiting for the payment, so ask them to send the $40 plus $103.

Sincerely,

****** ******
Business Response
Date: 03/26/2025
Hello *****
I will reach out to our Rebate Team with your request, ******
Customer Answer
Date: 03/27/2025

Complaint: 23078601

I am rejecting this response because:

****** Nothing has been resolved yet and I haven't even received the payment.

In your last message you told me that the payment could be seen until March 23rd, I waited until then and nothing, you said that the team would contact me, no one contacted me.

Now again you say that you will contact the rebate team, and again until now nothing has been resolved??

I request that you immediately process the payment, I have already exhausted the opportunities to reject your comments here, so do not come back here until you inform that the payment has been sent, send this payment in 24 hours MAXIMUM, the $40, and the $103 together and at once so that they can resolve this once and for all.

Sincerely,

****** ******
Business Response
Date: 03/28/2025
Hello ******,
My apologies ******, I have escalated to our Corporate Office. I will keep lighting the fire, ********** ******
Customer Answer
Date: 03/31/2025
Better Business Bureau:

Hello, I received the payment yesterday, so please close the complaint as resolved with the comment that I received the payment. Thank you.
Sincerely,

****** ******
Initial Complaint
Date:02/22/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On two occasions [07/10/2024 and 08/24/2024] when participating in the Sol X ***** ** 2024 Sweepstakes, I received notification that I had won a $15.00 prepaid card and received an email confirming each win. After waiting the specified 8-10 weeks following the completion of the Instant Win promotion on 10/31/2024, I contacted Molson Coors [Inquire Case # ********] to advise that I had not received the prizes. MC responded that I should contact the promo Administrator, HelloWorld Fulfillment, who replied stating "your participation was deemed to be ineligible and so your win was invalidated" without further explanation. I replied to ********** and MC Consumer Affairs to request reevaluation because, as a legal resident of the *** above the age of 21, I met all stated promo Eligibility Requirements. Unfortunately, I have not received a response after 5 weeks from either party.
Business Response
Date: 02/25/2025
Good morning *****,
I have received your files and reviewed your case. I am investigating your issue with HelloWorld and will have clarification directed back to you as soon as possible.
Kind regards, ******
Customer Answer
Date: 03/04/2025

Complaint: 22977746

I am rejecting this response simply to keep the case open, as there has been no further communication from Molson Coors on this matter.

Sincerely,
***** ******
Business Response
Date: 03/05/2025
Hello *****,
We apologize for any disappointment you may have experienced participating in the Sol x ***** ** 2024 Sweepstakes. The sponsor would like to award you a $15 Venmo as a thank you for participating in this promotion.
Keep your eyes on your inbox in the next week for an email from *********************************** will be prompted to select either a physical or virtual Mastercard Prepaid Card. You must claim your card within 3 months from the date these instructions are sent via email.
Best regards, ******
Customer Answer
Date: 03/12/2025

Complaint: 22977746

I am rejecting this response because: Late yesterday, on 03/11/2025, I did receive an email notification that 'the sponsor would like to award you a $15 Prepaid Card as a "thank you" for participating in this promotion.' I was able to redeem this offer and chose to receive a physical prepaid Mastercard, which will be mailed to me. For this I am very grateful. However, I was notified that I had won two (2) $15.00 prizes -- once on 07/10/2024 and again on 08/24/2024 -- that I have shared documentation of both instances, for a $30.00 total prize offering. In the previous response, you indicated a $15 payment via *****. If that was intended to be the second prize payment, that has not yet been received. ******, thank you for your time and efforts on my behalf.

Sincerely,
***** ******
Business Response
Date: 03/12/2025
Hi *****, I am so sorry for your experience. I manage our ************* Team and have reviewed your file. I read that our ************* Team did send you a $20.00 check to help off set your experience.
Can you confirm you received this payment?
Appreciate it, ******
Customer Answer
Date: 03/19/2025

Complaint: 22977746

I am rejecting this response because: ******, thank you so much for your kind assistance. I had hoped to be able to confirm delivery of the $20.00 check from the **************** team. Unfortunately, it has not yet arrived. As soon as I am in receipt of it, I will advise immediately.

Sincerely,
***** ******
Customer Answer
Date: 04/22/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:01/30/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
money off keystone light, i have bought many of times and never received, because of this scan that i do not know how to do, I have a flip phone, they have screwed the senior's like myself that buys there beer more than the young but they take away the paper rebates that took the rebate off at the cashier.
Business Response
Date: 02/02/2025
Good evening ******, I have received your claim and have reached out to our ************* in order to investigate. Kind regards, ******
Initial Complaint
Date:11/13/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased Coors beer on 7/16/24 and completed the rebate form and mailed it on 7/17/24. I have yet to receive my rebate. Everything is filled out correctly. I've called several times and the phone disconnects every single time. I've tried calling various ************ to no avail. I just want my $8 rebate.
Business Response
Date: 11/15/2024
Good morning *****, I am acknowledging receipt of your case. I am going to have Team Lead at ************* investigate your claim and respond. Kind regards, ******
Customer Answer
Date: 12/04/2024

Complaint: 22550587

I am rejecting this response because:
Im rejecting because I haven't received a response or my rebate.
Sincerely,

***** ********
Business Response
Date: 12/11/2024
Good afternoon *****, my apologies for the delayed response. I have investigated with our Rebate Team and they have no information about your case. Please re submit the information; they are aware of your issue. Best regards, ******
Initial Complaint
Date:11/07/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is either very incompetent or unethical. There was a Superbowl promo where you received a $10 rebate (up to 3) when purchasing certain beer coupled with certain ********* snacks. I made a qualifying purchase of 2 cases of beer and the snacks. The rebate submission did not allow you to attach more files than what they were asking for which was all product's UPCs and the receipt, so I had to submit 2 different rebates. Both rebates were rejected within a day or two of submission (2/26/24), so I called the rebate hotline. I spoke with someone who verified I hit all the qualifiers and submitted the correct documentation. I was paid out for one rebate on 3/15 in the form of a prepaid gift card (when I requested via ****** deposit). The 2nd rebate is where the main problem comes. I have called or chatted with their hotline no less than a dozen times and every time they can't seem to find a resolution on why it hasn't been paid. I've been told "Oh, I can see it processing, just wait longer", "we switched our systems and we can't go back that far", "Someone will get ahold of you within 5 business days" ....that one was multiple times and I've never once heard back, finally, today was "it was paid out already", which I can assure you, I would not spend my time on this, had it been paid out. They have no communication, consistency, accountability, follow-up, integrity or customer appreciation. I don't understand how they can continue to have employees take my calls and spending more in labor then a small $10 rebate. I gave them multiple opportunities before filing on BBB but this is entirely out of principle now, to hold companies like this responsible. The manager I spoke with today, ********, said she did not have the ability to escalate the phone call and said she could "request a call back" yet again. Both she, and this company, truly do not care about the customers that are ultimately responsible for their paychecks. I expect to hear back from them.
Business Response
Date: 11/08/2024
Hello ******, I your complaint. am confirming receipt of your case; I will be investigating once I hear back from our ************************** I will be creating a case with our ************* Team. My apologies for this delay, Best ******
Customer Answer
Date: 11/13/2024

Complaint: 22525254

I am rejecting this response because: This has been the same answer I've received after many previous attempts. I want the rebate that was advertised. That is the only resolution.

Sincerely,

****** ******
Business Response
Date: 11/25/2024
Good morning ***, My apologies. I have spoken to our rebate team; in order to refund you we need to know how you wish the alternate payout, either by ****** or venmo, phone and email information associated. Please feel free to share this information with me as well. My email is below. Always happy to help. Cheers ******
********************************************************************************************************************

Customer Answer
Date: 11/27/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. After 9 months, several chats, emails, phone calls and a complaint with the BBB, Molson Coors has finally paid me the rebate that was advertised.

Sincerely,

****** ******

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Molson Coors Beverage is NOT a BBB Accredited Business.