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Business Profile

Wholesale Beer

Molson Coors Beverage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Beer.

Complaints

This profile includes complaints for Molson Coors Beverage's headquarters and its corporate-owned locations. To view all corporate locations, see

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Molson Coors Beverage has 12 locations, listed below.

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    Customer Complaints Summary

    • 81 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/04/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the required beer item, and submitted paper to receive the $5 debit card, which I did. I went to *** today and was denied usage. Went home and online with MolsonCoors to find out I have zero balance. I never used the card after I activated it. Called number listed on paperwork twice to speak to an agent but disconnected both times. Card is ****************. On line shows no purchases against card as again I never used it. Card says good thru 11/24. So what happened to the $5. I want them to give me my $5, which is what I deserve or prove to me where I supposedly spent it by their records. Also they may want to check with their credit rebate company to see how they handle customers.

      Business Response

      Date: 11/05/2024

      Hi ****, I am confirming receipt of your file has reach me.  I have reached out to our Rebate Team to see what has happened.  Please reply to this response to let me know if that Team has connected with you in the next 24 hours.  Best ******

      Customer Answer

      Date: 11/07/2024

       
      Complaint: 22512791

      I am rejecting this response because:  I have not been contacted by their rebate team, ******.

      Sincerely,

      **** *********

      Business Response

      Date: 11/11/2024

      Good afternoon ****, I am working with the Rebate Team on your case, ******

      Customer Answer

      Date: 11/17/2024

       
      Complaint: 22512791

      I am rejecting this response because:  I was told by their representative that I would be contacted by their rebate team.  As of this date 11/17/2024, they have not reached out to me.

      Sincerely,

      **** *********

      Business Response

      Date: 11/18/2024

      Good afternoon ****, Can you please check your BBB account as I heard from Rebate Team  they did respond on November 6, 2024.  ******

      Customer Answer

      Date: 11/19/2024

       
      Complaint: 22512791

      I am rejecting this response because: ***** mentioned that her team contacted me on Nov. 6.  I cannot find this correspondence from this team.  Please resend this to me at my email address or thru this portal.

      Sincerely,

      **** *********

      Business Response

      Date: 11/25/2024

      Case shows that **** was provided (below) response, she used the card on July 4th at a Jewel *********** We have no calls in our calls log from the number provided. 

    • Initial Complaint

      Date:09/26/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Not following through with rebate promotions. I submitted my alloted amount of *************** I was suppose to receive $30 but only received $5. Why? I've been participating in this program for some time and received the right amount. Now that they changed their location from *******, ** to *****, ** this has occurred. I'm a very loyal customer & don't understand. To me this is false advertising.

      Business Response

      Date: 09/27/2024

      Good evening *******, I just wanted to confirm receipt of your complaint through the BBB.  I have escalated over to our Molson Coors Rebate fulfillment center.  I am hoping to have results back by Monday.  

      Kind regards,  ******

    • Initial Complaint

      Date:09/10/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased Coors Light in May 2024 expecting a rebate of $5, as advertised by Molson Coors and **** ***** (where the beer was purchased). My supporting docs were promptly submitted and accepted by Molson Coors. I received the rebate in the form of an electronic debit card. However the card cannot be redeemed as promised. It is rejected everywhere I have tried to use it, as being invalid. I sought help from the card administrator and Molson Coors, multiple times, by phone and in writing. Next I was promised to be mailed a physical check, in order to replace the debit card rebate. (Emails attached). However I still have received no check or any further response from Molson Coors, despite the promise and emailing yet again. I believe it is a scam. Attached are some of the emails between myself and Molson Coors. Thanks for your help.

      Business Response

      Date: 09/16/2024

      Good morning ******, I have received your message and am working with our Rebate Fulfillment Team on your issue.  You should be hearing from that Team shortly, Best ******

      Customer Answer

      Date: 09/25/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thanks very much for your help.
      I just received a check for the $5 rebate, so the issue, in my case, is resolved.


      Sincerely,

      ****** ******

    • Initial Complaint

      Date:08/14/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 10 I applied for a $21 rebate offer for 3 cases of beer purchased. I submitted UPC and a receipt for purchase and received an email that my documentation was received but that I couldnt receive payment via Venmo (which the offer falsely claimed was an option) and that I would receive a physical card in 6-8 weeks. After about 12 weeks of no card received and no contact from the company, I reached back out to check on the status and they told me they only received one UPC via the original email so I sent pictures of 2 more. Then they responded back that they received the **** but needed the receipt with a date on it. I no longer had a 3 month old receipt because they had communicated that they had received (my) documents and entered a reward request with a tracking number. Their emails were accidentally misleading at best or designed to purposely make people unable to successfully complete rebate offers at worst. Had the Venmo payment been available which it wasnt even though the rebate offer stated that it was, I wouldnt have had such trouble tracking the payment. Its suspicious that the unavailable payment option that was falsely advertised contributed to this miscommunication in their favor. Whatever the case, these are bad business practices.

      Business Response

      Date: 08/16/2024

      Good morning ****, I have sent your information over to our Rebate Team to investigate.  Once I hear back from them, our consumer care team will reach out.  Stay tuned, ******

    • Initial Complaint

      Date:08/12/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Would not process rebate- sent multiple pic of receipt and upc

      Business Response

      Date: 08/14/2024

      Good morning ***, I am sorry for your experience; I am confirming I have received your case regarding your rebate.  I will be letting the Consumer team know, and I will reach out to our Rebate team.  Thank you for your patience, Cheers ******

    • Initial Complaint

      Date:07/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Your claim 1RCPM0ZY8U for SE CFOB MFOB May-June ********** $21 OL Rebate has been processed and your reward is on its way. If you requested a physical card or check, please allow 7-10 business days to receive the unmarked white envelope. If you selected a virtual reward card, PayPal or Venmo, please keep an eye on your email for your reward. When I got this in the mail it was a check for $5 and on the receipt as well as the submission I had purchased 3 so I should've qualified for $21. Molson customer service never is helpful and therefore filing yet another compliant. Molson coors owes another $16 as per agreed upon rebate.

      Business Response

      Date: 07/02/2024

      Hello ******, I am confirming I have received your case for the balance of your rebate - $16.00.  I will have your complaint investigated with our Rebate Fulfillment Team and advise on the status of your payment.  ********************

      Customer Answer

      Date: 07/03/2024

       
      Complaint: 21927553

      I am rejecting this response because: this is a we will look onto it and last time they looked into it for several months before they wrote me a check... I will not accept any response besides a payment in full of what I am owed. 

      Sincerely,

      *************************

      Business Response

      Date: 07/03/2024

      Hi ******, I have replied to BBB that your case has been investigated and resolved.  You are owed $16.00 for your rebate and a payment has been issued.  Best ******

      Customer Answer

      Date: 07/09/2024

       
      Complaint: 21927553

      I am rejecting this response because: investigation is a resolution. Follow up with a solution besides we will look into it. 

      Sincerely,

      *************************

    • Initial Complaint

      Date:05/24/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I won the Topo ***** Voicemail ******, then a week later they told me it was a MISTAKE!After patiently waiting until the clock struck 12, I quickly entered the contest at the designated time. Much to my delight, I got an email saying I won! The prize was a ***** Venmo payment in exchange for promoting their product on my phone voice message. So of course I STOPPED ENTERING. I changed my voicemail per the rules promoting their company and product on my voicemail like it stated.A week later, after promoting them to everyone who called me, I got an email telling me it was a MISTAKE and I didnt really win? I lost out on all the other days I could have continued to enter if not for their "mistake"! What a way to get me to promote their product on my voicemail to everyone! I feel used and am soooo mad. This was not a way to promote good will to customers!I tried to contact them on ****************** and instagram. All messages and posts IGNORNED. So i contacted Hello World. They got back to me in a few days saying oh so sorry, yeah, it was a mistake, bye! End of Story! Nothing else! So frustrated! I did nothing wrong. They should honor their mistake.After finally getting through to Molson on the phone, the rep at Molson said she couldnt help me and there was no one to talk to! I asked if i could speak to someone at the ********************* and she told me they didnt have one! unbelievable!I am getting the run around trying to collect my win. I got an email I won. And I did. I am wondering if an unscrupulous employee sent me an email that I did not win so they could claim the Venmo payment of ***** (the prize). Or was this just a scam to get all my information? Was it a scam to get me to promote their product with my compensation? I JUST WANT THE ***** VENMO PAYMENT THAT THEY TOLD ME I WON PLEASE AND THANK YOU!

      Business Response

      Date: 05/27/2024

      Good morning *****

      I have received your case through the BBB and have seen you have reached out to our ************* Team as well.  I will reach out to our partners to get a better idea of why you were sent the 'Winner' email in error.  Stay tuned, Best ******

      Customer Answer

      Date: 05/30/2024

       
      Complaint: 21757202

      I am rejecting this response because: This has not solved the problem.  All they are saying is that they will look into it.  So the case needs to stay open until she gets back to me with a resolution.  thank you. 

      Sincerely,

      *******************

      Business Response

      Date: 05/30/2024

      Thank you *****, I am in contact with our agency customer service for an explanation of why you received the winner email and then 'not a winner' email.  Stay tuned, ******

      Customer Answer

      Date: 05/31/2024

       
      Complaint: 21757202

      I am rejecting this response because: I have to respond to her response or else the case will be closed.  So please do not answer me again until you have reached a resolution.  Or i will have to reject for a third time.  thank you.  I am rejecting this response because: This has not solved the problem. 
      All they are saying is that they will look into it.  So the case needs
      to stay open until she gets back to me with a resolution.  thank you.

      Sincerely,

      *******************

    • Initial Complaint

      Date:04/18/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pack of vizzys and submitted a $5 rebate request. I received a confirmation on 1/17/24 stating my rebate was valid and in process, but I still have not received my rebate 3 months later! The confirmation they provided was **********.

      Business Response

      Date: 04/22/2024

      Good morning *******,

      I am confirming that I have received your email regarding your Vizzy Rebate Offer.  I have escalated your case to our Molson Coors Consumer Team to alert our rebate team to reach out to you directly.

      Thank you for bringing this forward, Cheers ******

    • Initial Complaint

      Date:03/20/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been buying Miller Lite for years. Lately I have been getting cases with one can missing. I have also had empty cans with no holes in them and half empty cans. Maybe you need better quality control.

      Business Response

      Date: 03/25/2024

      Good morning ******, I have received your complaint regarding the missing or empty cans in your case.  I am going to escalate over to our consumer care team and ask a rep to reach out.  Please have the case or can affected on hand for the product code.  Thank you for bringing this to our attention.  ******************

    • Initial Complaint

      Date:03/20/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Like others I have a rebate problem with MillerCoors. The offer number is 23-21761. This offer clearly states (4) per person/household. I did four. However only one was approved. Rebate Tracking numbers: ********** and ********** were denied for "Product Limit Exceeded"I did not, the offer said four and I did four. One was paid.Rebate Tracking Numbers ********** and ********** were denied for "Receipt has already been reedemed"I had two qualifing purchases and this receipt, but only one rebate was issued/honored.I am still owed for one of these as on was already paid.I am still owed $30 for (3) rebates. I haved tried to "chat" with MillerCoors repeatedly, only nobody is ever there. Only one time I got through to somebody on chat and after explaining all this they left the room! Terrible customer service. Ive called many times to the 800 number and have yet to talk to an actual person no matter what options I select. Some actual help would be appreciated.

      Business Response

      Date: 03/25/2024

      Good morning ***, I have received your complaint regarding the offer 23-21761.  I will have our consumer care team investigate and respond directly to you, **** care, ******

       

    Molson Coors Beverage is NOT a BBB Accredited Business.

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