Complaints

This profile includes complaints for Dyson, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Dyson, Inc.

  1330 W Fulton St # 5th Floor Chicago, IL 60607-1137

  
• 

  Dyson

  150 Allendale Rd Ste 11220 Suite 11220 King of Prussia, PA 19406-2926

• 

  Dyson Direct, Inc.

  7485 Dean Martin Dr STE 110 Las Vegas, NV 89139-5978

• 

  Dyson Service Center

  14833 N Dale Mabry Hwy Tampa, FL 33618-2027

• 

  Dyson Service Center Creve Coeur

  12609 Olive Blvd Creve Coeur, MO 63141-6313

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been without a working vacuum for over six weeks due to Dysons failure to honor their warranty ***lacement process and ***eated miscommunication.Feb 21: My V12 was approved for ***lacement. Dyson said I would receive a V15 upgrade with all necessary attachments.Upon Arrival: The V15 was defective and lacked key features of my V12, including fewer attachments and requiring constant trigger holding.Mar 18: A Dyson *** confirmed the V15 was faulty and assured me a V12 ***lacement would be sent immediately with all attachments. I was told I did not need to return the V15 before receiving it.Mar 24: I contacted Dyson for an update but faced a language barrier. Another *** contradicted the previous one, now saying I must return the V15 first, despite Dysons earlier commitment.Dyson first sent me a defective unit and is now delaying my rightful ***lacement due to their own internal miscommunication. This is unacceptable.I am requesting the immediate shipment of my V12 ***lacement with tracking confirmation and expedited shipping at no cost due to the excessive delay.I have all supporting documentation and expect Dyson to resolve this matter immediately.

  

  Business Response

  Date: 03/25/2025

  Hello:
  
  Thank you for contacting Dyson. 
  
  We understand the concerns raised by the owner regarding their machine. As part of our exchange process, the malfunctioning machine must be returned and verified before the replacement can be shipped. Once the machine is received and verified, a replacement will be shipped, and the owner will receive an email notification with shipment and tracking information. 
  
  A return label has been sent to the owner via email to facilitate the exchange process. For convenience, we have also attached the return label to this response. 
  
  We apologize for any inconvenience or misinformation regarding our exchange process. 
  
  Thank you, 
  
  Dyson,Inc.

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 23115329
  
  I am rejecting this response because it was not what was promised 1 week ago by your team. Ive been without a vaccum for over 6 weeks and you send me a faulty replacement that didnt work upon arrival. Ship the new machine and Ill gladly send the broken back. 
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 03/27/2025

  Hello: 
  
  
  Thank you for contacting Dyson.
  
  Our records indicate that the owner has been in contact with the Dyson support team. A request for the cancelation of the exchange was discussed as well as a replacement part offered to resolve the issue. However, the agent noted the call ended abruptly and the part order was not completed. 

  We strongly recommend the owner contact the support team again to complete the part request order. 
  
  Thank you, 
  
  Dyson, Inc. 

  Customer Answer

  Date: 03/28/2025

   
  Complaint: ********
  
  I called support to take them up on the option to just swap the battery and cyclone so I didnt have to go thru this process for a second time and be without a machine longer, but I realized that wont work with the v12 replacement since I have the v15 non working model now. 
  

  I have packaged the v15 and will get it to *** today with the label sent on 3/18 by the original rep. *************************** V12 had tons of accessories and i was told specifically to send all accessories back and the new v15 machine will be sent with all, it was not. I want to ensure my v12 will have all the accessories I returned and shipping will be expedited due to the defective machine sent. 
  

  here is what u sent back with my v12 originally:
  Charger

  Mount
  battery/cyclone
  Wand
  Pet brush small 
  
  Soft brush
  
  motor brush
  Attachments:
  Wand Clip (clear plastic)
  curved neck tool
  hose tool
  stick small tool
  fabric tool
  2 brissel tools
  
  Sincerely,
  ****** ********

• Initial Complaint

  Date:03/25/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary of the Case:Product: Dyson V15 vacuum (purchased at ******, under warranty)Issue reported to Dyson: February 11, 2025 Warranty exchange approved: Dyson issued a replacement order (#********) and a *** return label.Tracking #: 1Z2Y55899096643213 Proof shows the package was delivered to Dysons warehouse on February 20, 2025.I returned the vacuum with all accessories and charger using Dysons *** label.Since then, I have not received a replacement or formal acknowledgment of receipt.Ive contacted Dyson weekly, and was repeatedly told it was delayed.On March 24, 2025, I was told for the first time that their warehouse never received the vacuumdespite the *** tracking confirming ************ informed me that Dyson, as the shipper, has restricted any claims on the shipment and that only Dyson is authorized to open a claim. However, Dyson is now placing responsibility on me to open a *** claim, which I cannot legally do. I am now left without a product, without a resolution, and with no viable path to reclaim the value of the item I returned in good faith.?? Additional Details:Dyson Case Numbers: #******** and #******** I have full documentation, including the tracking confirmation, shipping label, and all correspondence with ************************* attempts to escalate the issue with Dyson via phone, email, and website support have been unsuccessful.I am requesting your assistance in helping resolve this matter and to ensure companies like Dyson do not leave consumers abandoned in situations where the return process and proof of delivery are clear.Thank you for your time and support.Sincerely,****** ******* ******************************************** ?? ******************** **************

  

  Business Response

  Date: 03/25/2025

  Hello,
  
  Thank you for contacting Dyson. 
  
  We do apologize for any frustration and confusion. There was a delay related to the exchange being unable to be confirmed at our warehouse. We are currently working with our warehouse to confirm the machine was received.
  
  We ask up to 3-5 business days for further research and confirmation. An update will be provided to the customer as soon as that is available.
  
  Thank you,
   
  Dyson*****

  Customer Answer

  Date: 03/25/2025

   
  Complaint: 23111959
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** Centeno *******
  
  Dear Dyson Inc.,
  I am rejecting your response as it fails to address the issue. The package has been marked as delivered since February 20th, and I have already provided all necessary proof, including the *** receipt showing the item was sent with your label.
  I do not accept the additional 5 business days for confirmation. I demand that my replacement be processed immediately. I should not be penalized for your internal warehouse misplacement or delays.
  Please resolve this matter and provide tracking information for the replacement as soon as possible.
  Best regards,

  

  Business Response

  Date: 03/26/2025

  Hello: 
  
  
  Thank you for contacting Dyson.
  
  The replacement order has been submitted to the warehouse team for processing. Once the order has completed processing and ships the owner will receive an automated email with the shipping details and tracking number. 
  
  Thank you, 
  
  Dyson, Inc. 

  Customer Answer

  Date: 03/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** Centeno *******

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against ************************** Exchange Delayed, Ignored, and Denied I initiated an exchange with ************************** back in September, following all required steps. Dysons policy states that a replacement should be sent within 14 business days, but they failed to meet this deadline and repeatedly delayed the process. After over a month of waiting, I noticed an update on the *** tracking (1Z2Y55899094737778), which indicated that a damage report had been filed. However, I never reported any damage myself, which suggests that Dyson created the report. Despite my numerous calls requesting them to open a claim with ***, they ignored my requests for nearly 60 days before finally doing so. By the time Dyson finally submitted the claim, ***s 60-day limit for filing claims after delivery had already passed, meaning *** denied the claim. Now, Dyson refuses to honor the exchange, seemingly because they were unable to recover compensation from ***. To make matters worse, at the end of January, I received an email stating that Dyson had shipped my replacement unit, but no tracking number was provided. After spending another month calling Dyson, I was finally told that they had never actually sent the replacementinstead, they had simply closed the exchange request to prevent it from remaining unresolved in their system. It is unacceptable that Dysons delays and mismanagement have left me without the replacement I was promised. I am requesting BBBs assistance in holding Dyson accountable and ensuring that they provide the exchange as originally agreed. Additionally, I have recently relocated to *******, **, and will provide my current address upon request.I will also ask that the person from Dyson's side send a response by mail, and not call me, so that all responses are recorded

  

  Business Response

  Date: 03/25/2025

  Hello,
  
  
  Thank you for contacting Dyson. 
  
  We are sorry to hear of the owner's concerns.  After review of the account, an internal investigation has been initiated to determine the status of the returned item/s. 

  Please request the owner respond with their address update so we can make any shipments deemed necessary without delay or wrong delivery. 
  
  Our sincerest apologies for any inconvenience and we thank the owner for their continued patience.
  
  
  Thank you.
  Dyson, Inc. 

  Customer Answer

  Date: 03/25/2025

  Hello,

  
  Thank you for your response. Here is my updated shipping address:
  ****************
  *****************
  

  Could you please let me know when the replacement will be shipped? I appreciate your help in resolving this matter as soon as possible.
  

  Best regards,

   ***** ****

  

  Business Response

  Date: 03/26/2025

  Hello: 
  
  
  Thank you for contacting Dyson.
  
  Unfortunately, we are unable to approve am exchange at this time due to the expected item(s) not confirmed as returned at our warehouse. If there is new information to consider, we are happy to review the case further.

  The owner's address has been updated on the registration account. 

  
  Thank you, 
  
  Dyson, Inc. 

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23110944
  
  Hello,
  Thank you for your response. However, I have serious concerns about how this case was handled.

  1.If the expected item was never confirmed as returned to your warehouse, why was my exchange marked as completed in January, and why did I receive an email stating that the replacement was shipped when it never was?
  2.The tracking number (1Z2Y55899094737778) shows a damage report was filed, which indicates Dyson was aware of an issue with the shipment. Why was no action taken at that time?
  3.I repeatedly requested that Dyson open a claim with **** but my requests were ignored for 60 days. Since Dyson prohibits customers from opening claims ************************, I had no way to escalate the issue myself. By the time Dyson finally acted, ***** 60-day claim window had expired, making it impossible to resolve the situation through them.
  

  This delay was entirely due to Dysons mismanagement, and I should not be penalized for it. I expect Dyson to honor the exchange as originally promised. Please let me know how this will be resolved.

  Best regards,
  ***** ****

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my Dyson outside in December 2023. Since then Ive had several instances where my Dyson has randomly turned on while I wasnt home. Each time resulting in the the brush bar burning up from being in contact with the floor while on the charging stand. Ive reported these issues several times to Dyson with no resolution provided other than 1 brush head replacement. In each of the instances the vacuum was too hot to touch from running so long on its own. The last time I contacted Dyson after hours of troubleshooting I was told I would be provided a warranty replacement. Ive waited months for this replacement that never came. My unit has now completely stopped working due to blocked airways. In my research I found that these blocked airways or at least the sensor that detects these could have been the reason why my vacuum had been randomly turning on for the past year and a half. Ive had various safety concerns about this vacuum turning on while Im not home and overheating and Ive reported these to Dyson only to be dismissed although these concerns have been raised by other consumers. At this time I would like my defective unit to be replaced under warranty as it should have been from the very beginning. Theres no reason *** had to keep a fire hazard in my home while its under the manufacturers warranty.

  

  Business Response

  Date: 03/24/2025

  Thank you for contacting Dyson,

  We apologize for any inconveniences or frustration our owner is facing, as well as any misinformation provided by our Customer Support Team. ********************** Cord free units have safety features in place that prevent the machines from operating while charging. Additionally, the trigger must be pressed in order for the unit to power on. 

  There are no known faults or defects that would cause a unit to turn on by itself, and safety features would prevent the unit from doing so if it were plugged in. While replacement parts may have been provided by agents in the past, Dyson would be unable to provide any additional parts or services on this unit without further investigating the claim and confirming the alleged issue is occurring.

  We would recommend our owner bring the unit to a Dyson ************** for repairs so they can confirm the alleged issue and determine the cause. If any faults or defects are discovered, the machine would be replaced or repaired under the terms of the Dyson warranty, however if no faults or defects are identified, any parts or services would be chargeable.

  Sincerely,
  Dyson Inc.

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/23/2024-3/24/2024On 3/23 I started my process of reporting a broken hair dryer and straightener. Hair dryer purchased 13 months ago and the straightener was placed 3 months ago. I need both to be fixed. I tried contacting them through chat and it took me over *************************************************************************************************** you dont see their responses. Then they ask, are you there? Looks like we lost you. Sorry bye! It's ridiculous. So after 14 hrs I called them and they told me they would have to troubleshoot even though I already did that via chat. Its infuriating after spending over $1,000 on these products that this is how you are treated. They put in an exchange for my straightener but in order to do this I have to send in my straightener and then once they receive it, they will send me another one. They estimate this process to get my new straightener, they will send me a new one which will take 18 days. So I could not have a straightener for up to a month. After spending $500 on a straightener. The hair dryer they wont process until I do another trouble shoot even though I already did that. This entire process is a failed system. I want them to send me a replacement straightener and I will gladly send mine back once I receive a new one. The hair dryer I am willing to send in to hair it repaired. These were purchased under my husbands name therefore they have to process under his name but they are mine. ******* ***** *****************

  

  Business Response

  Date: 03/24/2025

  Hello,
  
  Thank you for contacting Dyson. 
  
  We do apologize for any frustration and confusion. Per Dyson exchange policy, we must receive and confirm the incoming machine at our warehouse before we are able to release the replacement machine to complete the exchange. We would not be able to proceed in an exchange without confirming the incoming unit with our warehouse. We do apologize we were unable to honor the request.
  
  We ask that the customer work with our support team to proceed in the outlined exchange.
  
  Thank you,
   
  Dyson,Inc.

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against Dyson Order Reference: ********** I purchased a Dyson Hair Dryer online, which stopped working after a short time. I contacted Dyson Support and, after uploading my proof of purchase, was approved for a replacement. I returned the faulty unit (Serial number: **************** using the provided *** label (Tracking ID: *******************.Dyson confirmed receipt of the item and informed me that a replacement had been approved. I was told to expect shipping confirmation within 2448 hours. A week passed with no updates. When I called back, I was placed on hold for nearly two hours. Eventually, I was told that the unit I sent was allegedly a counterfeit and that Dyson would not send a replacement or return the original item.This is completely unacceptable. I purchased a genuine Dyson product, followed Dysons instructions, received approval for a replacement, and now Im being denied both the replacement and the return of my original product with no evidence or further explanation.I am seeking a full resolution: either a genuine replacement or a full refund. Dysons handling of this issue has been unprofessional, opaque, and deeply disappointing.

  

  Business Response

  Date: 03/24/2025

  Hello:
  
  Thank you for contacting Dyson.
  
  We are sorry to hear of our owners concern. Upon receipt and inspection of our owners incoming machine, our return center determined the unit was counterfeit and not a genuine Dyson product.  Per our service terms and conditions please review below:
  
  Following receipt of your Dyson machine, if we inspect it and determine that it is it not a genuine Dyson product (i.e. a counterfeit), you acknowledge and accept that Dyson will not (and is not obligated to) service the machine and may (in its sole discretion) elect to:
  arrange for the machine to be returned to you; or permanently retain or destroy the machine, in exchange for Dyson providing you with a letter confirming that the product is a counterfeit, which you may present to the seller of the product or your credit card company for the purposes of seeking reimbursement of the sum you paid for the counterfeit product.  You recognize that counterfeit Dyson machines are likely to be unsafe for use and that Dyson has legitimate reason to exercise its right to retain/destroy any counterfeit product, in order to (a) prevent personal injury or damage to property (b) prevent resale of counterfeit products and (c) protect the Dyson brand and reputation. Further information on counterfeit products can be found at *********************************************************************.
  
  As such, we are unable to approve a replacement for our owners machine.  Our sincerest apologies for any inconvenience. 
  
  Thank you.
  
  Dyson,Inc. 

  Customer Answer

  Date: 03/25/2025

   
  Complaint: 23107405
  
  I am rejecting this response because: I demand that you either send me back the hair dryer (as you noted, you have the discretion to return me the old machine) or replace it with a new one. 
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 03/25/2025

  Hello: 
  
  
  Thank you for contacting Dyson.
  

  The returned unit has been deemed a counterfeit. The official Dyson counterfeit letter will be provided to the customer.

  Please, refer to **********************'s terms and conditions for further details as the counterfeit unit will have been destroyed Dyson cannot return it.

  
  Thank you, 
  
  Dyson, Inc. 

• Initial Complaint

  Date:03/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I purchased my Dyson air wrap I registered my Air wrap as they requested. I When I started having issues with my machine I called immediately . My machine had just gone out of warranty and they refused to address or work to resolve the problem.

  

  Business Response

  Date: 03/24/2025

  Hello:
  
  Thank you for contacting Dyson.
  
  We are sorry to hear of our owners concerns. In review of our owners machine details, the Airwrap in question is out of manufacturer warranty as of 5/10/24.  Dyson offers troubleshooting at no cost for the lifetime of the product.  However, as this Airwrap is out of warranty,it is not eligible for free repair or replacement. 
  
  Based on our owners current address, a Dyson ************** is not within driving distance for drop off service.  Our sincerest apologies for any inconvenience. As such, our owner is welcome to request mail in service for their machine.  However, all costs involved with repair to include incoming and return transit, will be chargeable to our owner.  To proceed, our owner should contact Dyson support for assistance.
  
  Thank you.
  
  Dyson,Inc. 

• Initial Complaint

  Date:03/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vacuum on 2/19 and received it. I never opened and decided to return it because I already had one and it would not push through my thick carpet in my 2nd home that I was buying it for. It was never opened and received a return label from Dyson on 2/26 and mailed it. They received it back on 3/3/25 I received a email from them confirming that. I have spoke to them several times and keep getting the run around. I was told I would be issued the refund in 7-10 business days from the 3rd. I spoke to a supervisor on 2/21/25 and was told now it was being sent to there research team. For what! It is a total Bs. My order number is ********** There phone number is ************

  

  Business Response

  Date: 03/24/2025

  Hello: 
  
  
  Thank you for contacting Dyson.
  
  According to our internal records, the purchaser filed a reversal through their bank for order ********.? Due to this, we are unable to refund them currently or provide a replacement.? The caller should be aware of the reversal request.? Please have them contact their bank for any further information.
  
  Thank you, 
  
  Dyson, Inc. 

• Initial Complaint

  Date:03/22/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 18, 2025 I purchased a Dyson Wash G1 machine online and paid $767.36. However, the package was never delivered and after reaching out to the delivery service, GLS', customer service on 02/25, an agent confirmed to me that the package had been lost since 02/19. I then reached out to Dyson on the same day to get the transaction resolved. They mentioned to me that they had to wait for 30 business days before anything could move forward. Although I understand Dyson and GLS have their own internal policies when a package goes missing, I feel this ultimately has nothing to do with me and would like to get a refund.The chat logs of the conversations I had with customer service of both ********************** and GLS will be provided.

  

  Business Response

  Date: 03/24/2025

  Hello: 
  
  
  Thank you for contacting Dyson.
  
  The shipping investigation has concluded, and the replacement or refund has been authorized. We request the customer confirm if they prefer a replacement or a refund.
  
  Thank you, 
  
  Dyson, Inc.

  Customer Answer

  Date: 03/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vacuum back on February 20. They immediately deducted $378 out of my account. I have yet to receive the vacuum. Ive had various back-and-forth dialog with no credible information about where the vacuum is.The last reference case number is ******** After weeks of following up on my end, I still dont have a vacuum and furthermore, they dont know where the vacuum is and they will not refund my money until they get the vacuum back which I believe may be lost in transit. I just want my money back sooner than later I hope you guys can help me

  

  Business Response

  Date: 03/24/2025

  Hello: 
  
  
  Thank you for contacting Dyson.
  
  After reviewing the case we have been authorized to provide the full refund. Please, note that the tax may not be reflected on the invoice but will be returned with the pending refund request submitted with reference number GCGB232L2Q8TFZF3.

  The refund can take up to 10 business days to complete. The owner will see the refund reflected on their monthly bank statements within two billing cycles. 
  
  Thank you, 
  
  Dyson, Inc.