Complaints

This profile includes complaints for Dyson, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dyson, Inc.

  1330 W Fulton St # 5th Floor Chicago, IL 60607-1137

  
• 

  Dyson Store

  8109 River Rd Petersburg Petersburg, VA 23803

• 

  Dyson, Inc.

  1330 W Fulton St # 5 Chicago, IL 60607-1137

  
• 

  Dyson, Inc.

  106858 Hazelhurst Dr. Unit 16103 Houston, TX 77043

• 

  Dyson, Inc.

  PO Box 129 Carlyle, IL 62231

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a lot of Dyson products. Everything from your guys's fans to your bigger vacuums the animal ball, even the hair dryer LMAO I'm obsessed however I recently got a Dyson Origin stick vacuum and the more seems to have burnt out. I was using the item. Very gently , nothing got sucked into it weird nor water and a burnt plastic smell started coming from the item like it was on fire and now the thing won't start and if you plug it in it and try to use it again it makes this burned plastic smell. I would assume there is a some kind of manufacturers warranty cause it's well past the return window. Also I'm disabled and in a wheel chair so I can't drive to have this serviced and or take it anywhere. I don't know what to do.. If anyone could help me that would be amazing. Please and thank you If you could please email me or call me opposed to using this website ************ or the email listed in the complaint ****************

  

  Business Response

  Date: 03/20/2025

  Hello,
  
  Thank you for contacting Dyson. 
  
  We do apologize for any further frustration and confusion. Better Business Bureau is not the appropriate platform for troubleshooting. Our owner should reach out to our customer support team via live chat, email, or phone for further assistance.
  
  Thank you,
   
  Dyson,Inc.

  Customer Answer

  Date: 03/20/2025

  Dynson obviously is a corrupt company I won't be buying from anymore. I did not ask for troubleshoot anything I have a broken item under warranty that's a fire hazard that could burn down my house and if it does I will sue them no wonder Dyson has a horrific BBBscore they mess there customers over and don't listen to them. I want someone to call me or email me from Dyson ************ email preferred ********************** or I'll be getting a lawyer this isn't a troubleshooting issue is a warranty that is a public health concern and fire hazard they obviously can't read or don't care 
  

   

  Complaint: 23088156
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** **********

  

  Business Response

  Date: 03/20/2025

  Hello,
  
  
  Thank you for contacting Dyson. 
  
  We are sorry to hear about the owner's concerns. Upon reviewing the account, we found no record of prior contact from the owner with Dyson's support team.

  We strongly recommend that the owner reach out to the Dyson support team for a virtual inspection and diagnosis of the machine to address the issue effectively.
  

  **************
  Our helpline hours:
  8:00am to 8:00pm CST Monday to Friday
  9:00am to 6:00pm CST Saturday

  Kindly inform the owner that the serial number of the machine as well as a copy of the purchase receipt will be required for the support session, as we do not currently have an active warranty registration on file.

  If it is determined during the session that there is a valid safety concern, the matter will be escalated to the appropriate team for further attention. 
  
  Our sincerest apologies for any inconvenience and we thank the owner for their continued patience.
  
  Thank you.
  Dyson, Inc. 

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Dyson product on 2/21/25 for $806.24 and delivery took place on 2/27/25. The box was a disaster when it arrived and no outer box to protect. Called Dyson the same day of delivery and had a RA sent. *** pick up on 2/28/25 @12:06pm. The product was delivered back to Dyson on 3/1/25 @11:01am.Emails were sent on 3/14/25 and 3/16/25 requesting an update on the full refund. We included 2 different email addresses just to ensure they were received. They will not respond. Evidently, this happens with other customers. which is concerning. Had positive experiences years ago.We have purchased many Dyson products in the past. Getting ready to replace 3 and now not sure because the no response is not acceptable. This is a lot of money that Dyson is holding onto especially in this financial climate. Would like a full refund asap, please. Thank you so much!

  

  Business Response

  Date: 03/20/2025

  Hello,
  
  
  Thank you for contacting Dyson. 
  
  We are sincerely sorry to hear of the owner's concerns.  After review of the account, an investigation has been initiated to determine the current status of the returned item. Once the items is delivered, inspected and processed the refund will automatically be issued.

  Please allow up to 18 business days from the date of reported delivery of the return for the refund to be actioned. 
  
  Our sincerest apologies for any inconvenience and we thank the owner for their continued patience.
  
  
  Thank you.
  Dyson, Inc. 

  Customer Answer

  Date: 03/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  It's been over  the 18 days from time of delivery that you stipulated.   The good news is the refund just landed in my bank.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a dyson v15 off of fb marketplace, and the warranty is valid but they refuse to replace without proof of purchase. Dyson claims there is a second account registered with the same machine, but why does that matter if I have the machine? The dustbin gasket broke off and now I have to scrape off the dust from the sides with a brush every time I empty the bin now. The bin is not in stock, so I'm out of luck buying a new bin.

  

  Business Response

  Date: 03/18/2025

  Hello,
  
  Thank you for contacting Dyson. 
  
  We do apologize for any further frustration and confusion. A machine purchased secondhand does not carry the original manufacturer's warranty and a Dyson warranty is not transferrable. This is mentioned in the terms of the warranty.
  
  Any needed parts or repair for the machine would be chargeable. We do work to restock parts as quickly as possible and recommend that the customer works with our support team to be signed up to be notified when the needed parts restock.
  
  Thank you,
   
  Dyson,Inc.

• Initial Complaint

  Date:03/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/30- Spoke with *** with Dyson V8 vacuum having issues, even after troubleshooting. The *** sent a return *** label for replacement to be sent out.1/31 - Vacuum dropped off at *** 2/3- *** confirmed deliver to Dyson Warehouse No new order number or tracking for replacement communicated during the whole waiting period. After weeks of waiting for replacement. Contacted Dyson 3/3 with update and issue of not receiving replacement. I was told by customer service rep ***** V that my order would be released within 48 hours and it would be delivered in 5-7 business ******* update or tracking received in 48 hours like CS stated and replacement still not received.3/13 - ************************** again. Reference id : ******** ******* assures me that will received the machine next week and that the order will be released in 72 hours.3/16 - Update still not received, contacting support as advised by *******. Reference number: ******** ********* states to contact on Monday, there's nothing he can do.3/17 - Called support - case number ********. Spoke with CS and she states that she spoke with her back office and they don't know why the warehouse has not released my order. Now being told that if anything, they would have to file a claim with ***, even though there is proof of delivery. Told that they don't know when I will get the replacement.

  

  Business Response

  Date: 03/18/2025

  Thank you for contacting Dyson,

  We apologize for the inconveniences and frustration experienced by our owner. Based on Dyson records, while the original unit is noted to have been received, it was not successfully inbounded by our returns team and the replacement order did not automatically process.

  While it was noted that a new replacement order would be needed, a new exchange order was set up in error, resulting in similar delays. We have contacted our warehouse to have the order amended and the replacement device will ship as soon as possible. Our owner will receive an email with tracking details once the unit has been shipped.

  Sincerely,
  Dyson Inc.

   

  Customer Answer

  Date: 03/18/2025

   
  Complaint: 23078400
  
  I am rejecting this response because:
  Everything was done correctly on my part, the Dyson was troubleshooted with the CS agent, still did not work, it was sent via **** Was told to give the replacement about two to three weeks, gave an ample amount of time. Now its been over a month, with no vacuum. The errors made were on dysons part. I was told multiple times by ** theres even the order that there would be a NEW replacement. I would like the new replacement said as promised multiple times by multiple Dyson customer service agents.

  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 03/18/2025

  Hello,
  
  
  Thank you for contacting Dyson. 
  
  We apologize for any concerns the owner has experienced. After reviewing the account, we can confirm that the replacement has been released for shipping. The owner will receive an automated email from *** or another carrier once the item has been picked up and scanned into their system.
  
  Our sincerest apologies for any inconvenience and we thank the owner for their continued patience.
  
  
  Thank you.
  Dyson, Inc. 

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband bought me a Dyson cordless V8 vacuum about a year and a half ago. I recently started using it because we renovated our kitchen and I did not have a place to charge it. The vacuum has been in the box. It seems to never fully charge and only works for 5 minutes then needs to charge. I called customer service and was told I could buy a new battery for $140.00 dollars when I told the representative that was a lot of money for a vacuum battery that never worked and was almost $300.00. The representative no longer responded. DYSON YOU NEED TO DO BETTER@

  

  Business Response

  Date: 03/18/2025

  Thank you for contacting Dyson,

  We apologize for the inconveniences and frustration experienced by our owner. 

  As indicated within our terms of service, "The Dyson warranty becomes effective at the date of purchase. If you do not have your proof of purchase, your warranty will start 90 days after the date of manufacture, according to Dysons records." As no proof of purchase has been provided and the machine was manufactured in 2018, the unit would be nearly 5 years outside of its warranty period and thus, not eligible for free parts or services.

  While run times of machines do vary based on a variety of factors, if the machine is used on its maximum power setting with motorized attachments, the average runtime is between 5 and 10 minutes. In the event that the machine is not operating as expected, we would encourage our owner contact our support team at their convenience to troubleshoot and purchase any necessary replacement parts. Alternatively, our owner is welcome to bring the unit into a Dyson ************** for repair, however charges for parts and labor will apply.

  Sincerely,
  Dyson Inc.

   

  Customer Answer

  Date: 03/18/2025

   
  Complaint: 23077001
  
  I am rejecting this response because:
  The vacuum is practically new.  I did contact your service number and they were not able to help.   Again Dyson for such an expensive vacuum it should not be having any problems.   Buying another battery is almost as expensive as a new vacuum.  Is this why the battery dies  quickly so we all then buy a new vacuum?  Dyson please do better !
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 03/18/2025

  
  Hello: 
  
  
  Thank you for contacting Dyson.
  
  We invite the owner to provide a purchase receipt so that we can validate the 2-year warranty of their machine.

  Dyson's manufacture warranty for cordless vacuum cleaners is 2 years. After 2 years there is a charge for replacement parts.

  If the machine only runs for about 5 minutes, we encourage the owner to change the suction mode to the lowest level to ensure the longest run time possible depending on the tool being used. 

  Battery-powered appliances may experience a gradual decrease in power capacity over an extended period of time. As outlined in the owner's manual under the warranty section and "What is Not Covered," the following details are specified: reduction in battery discharge time due to battery age or usage (where applicable).

  
  Thank you, 
  
  Dyson, Inc. 

• Initial Complaint

  Date:03/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an Airwrap styler during their Black Friday promotion directly from their website. As part of the promotion free hair clips were included with the Airwrap. Eventually the package arrived containing ONLY the free hair clips. The $500+ styler was NOT in the package. After multiple hours on the phone trying to get a refund or replacement for the item that never arrived they refuse because they have "proof of delivery" of the package that only contained the free item. Eventually I filed a dispute with ****************, but that was denied as well for the same reason, Dyson provided the tracking number and proof of delivery of a package. A package was delivered, I am not disputing that, the issue is the item I actually ordered was NOT in that package. And the package was not damaged or retaped, the item was not removed or stolen in transit, it was just never put in the box at the warehouse, a fact which the company refuses to acknowledge and make right. Pictures of the box showing it was not damaged and only contained the free item are attached. At this point this company has stolen over $500 from me. I am hoping others will see this and avoid the same fate.

  

  Business Response

  Date: 03/18/2025

  Hello:
  
  Thank you for contacting Dyson.
  
  We are sorry to hear of our owners concerns. After further review we have approved a refund for the order in question.  We have initiated the refund process,and while most refunds process quickly our owner should allow up to ***** business days for the refund to post back to their original payment method.   
  
  Our sincerest apologies for any inconvenience our owner may have experienced.
  
  Thank you.
  
  Dyson,Inc. 

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Dyson due to extremely poor customer service and failure to resolve an issue in a timely manner despite repeated follow-ups. 11/5/24: I initially contacted Dyson regarding a broken piece on my Dyson V8 Absolute and requested a replacement part. I provided photographic evidence of the broken, faulty product in this initial message.11/5/24: I received auto-response, Case #******** assigned.11/13/24: No response, I sent a follow up 2/20/25:After more than three months without resolution, I followed up again. Dyson then assigned me a new case number (#********) and finally responded.2/20-2/26/25:I had multiple exchanges with Dyson representatives (Jaspreet, Srivalli, and ******** *****) regarding the issue.2/26/25: Dyson informed me that my vacuum's bin was out of stock and offered an exchange instead. An exchange reference number (#**********) was assigned.2/28/25: Dyson sent a return label but confirmed that the exchange process would take 18 business days after receiving my return. Given that I had already provided photographic evidence of the faulty product in November, I was dissatisfied with this suggested resolution, as it meant an additional delay. All this time, I have been without a vacuum that costs $519.99 ************************ 3/7/25: My return was delivered to Dysons facility.3/3-3/11/25: I sent four follow-ups, asking for an update and requesting escalation due to the excessive delays.3/11/25: I demanded a response by the end of March 12, 2025, and explicitly requested to speak to a supervisor. Dyson has not responded to any of my March messages.Additional Concerns:- I was offered 20% off a new purchase four separate times instead of a proper resolution.- I explicitly requested escalation or to speak to a supervisor three times and received no response.- It has now been over four months since my initial request, and Dyson has failed to provide a functioning product within a reasonable timeframe.

  

  Business Response

  Date: 03/17/2025

  Hello: 
  
  
  Thank you for contacting Dyson.
  
  Our records do not indicate that the owner of this claim is the registered owner of the machine or authorized on the account.

  The registered owner will be emailed with the details of the exchange order and the shipping details with estimated date of delivery. The owner is welcome to contact Dyson support in order to request and extension of their warranty that would reflect the time they may have been without a working machine. 

  Dyson does not provide monetary compensation.
  
  Thank you, 
  
  Dyson, Inc. 

  Customer Answer

  Date: 03/17/2025

   
  Complaint: 23075052
  
  I am rejecting this response because:

  You have been dealing with me through this email address since NOVEMBER. 

  There is no reason to suddenly reject communications. 
  

  your message to ************************** that reads:

  We are contacting you regarding your exchange order status.  1652795698
  
  The order has been released for shipping.  Once the order is out of the warehouse it will be delivered to the address on file within 5-7 business days. You will receive an automated email with the shipping details and tracking number. 
  
  Thank you for choosing Dyson

  has been received, and is NOT SATISFACTORY in resolving this case.

  5-7 days once the order is out of the warehouse is not a definitive time frame, nor is it an acceptable response .

  A response to my emails is The very least anyone can do here, and it is apparent that Dyson isnt interested in doing the very least.
  

  This will be the last Dyson product I purchase.  
  As a social media influencer with over 2.3 million followers, this story will be shared, and Dysons reputation is sure to sink. 
  I was kind enough to give customer service representatives  a deadline in my last email, and you have chosen to ignore that. I have given you every opportunity to make this right, and you have not. 
  
  Heather, Dyson Executive Resolution Specialist Bilingual, Market Sales and Service as well as all other individuals who refused to help will be called out.  Times up. 

  Sincerely,
  ***** *******

  

  Business Response

  Date: 03/18/2025

  Hello: 
  
  
  Thank you for contacting Dyson.
  
  In accordance with company policy, we prioritize respecting our customers' privacy and safeguarding their information to the best of our ability. To avoid any complications with order confirmations or account details in the future, we strongly recommend that the claim filer ask the account owner to add them as an authorized contact on the Dyson registration account.

  As the ********************** platform requires strict policy adherence as well, we have sent the order details and tracking number to the email address on file for the account owner. 
  
  Thank you, 
  
  Dyson, Inc. 

  Customer Answer

  Date: 03/18/2025

  
  Complaint: 23075052
  
  I am rejecting this response because this is poor customer service. Plain and simple. Your response is a copy and paste. Youre not even trying to help, and youre just fueling the fire, making it worse for yourself. 
  Ive had a very expensive broken vacuum since November, and your team is very selective about responding. It took going to BBB to get a response, and that response didnt include a true solution, nor an apology for the way weve been treated. You couldnt even give us a time frame!
  Whats done is done. Youve had your chance to make it right and youve refused . 
  
  
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:03/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband purchased me a Dyson dryer for Christmas (in October 2024). Once I used in December after opening, it worked fine for a few days then stopped working. I contacted Dyson and they replaced with another (took 30 days). I was traveling for business and hadn't really opened or used the Dyson. Once I did, it worked for 1-2x - then stopped working. It will not blow. I followed all suggested steps from manual and Dyson customer service to troubleshoot. They are saying "it is past 30 days" so past the return period. But it doesn't work. They asked me troubleshoot and offered no resolution. I don't want another - I have had two in a row that don't blow. I'm a busy executive and the dryer was to make blow drying my hair faster and easier to do. I simply want a refund.Dyson Supersonic hair dryer (Prussian Blue/Rich Copper)Serial ********************** Warranty ********* Warranty valid until:01/02/2027 Date of purchase:01/02/2025 Registered email address:******************************

  

  Business Response

  Date: 03/17/2025

  Hello,
  
  
  Thank you for contacting Dyson. 
  
  We are sorry to hear of the owner's concerns.  After review of the account, a return order has been created to facilitate the return for refund. The order confirmation number is 1652911497. The owner will use the order confirmation number as the return reference at their local *** store for the return shipping. 

  The owner should receive an automated email with the order details within 24 hours. 

  Please note, once the package is delivered back to Dyson it will be inspected and processed. This process can take up to 18 business days. Once the processing is complete, we expect the refund will be completed within 10 business days. Refunds can take up to 2 billing cycles to be visible on monthly financial statements. 

  Our sincerest apologies for any inconvenience and we thank the owner for their continued patience.
  
  
  Thank you.
  Dyson, Inc. 

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Dyson v15 detect vacuum had a cleaning head that was malfunctioning. I contacted Dyson and they said they would provide a replacement and sent a return label for my vacuum. They said the process would take up to 18 business days. I sent the vacuum back. Through email they confirmed it was received at their warehouse on February 28, 2025 but it was not yet in inventory. I have sent multiple emails asking for updates and they keep sending me a similar form email back without answering my questions and saying they are still in the 18 business day window. I am worried that they will keep my vacuum and never send a replacement. They told me it would take up to 72 hours for my vacuum to be put into their inventory systems. It has been almost 2 weeks.

  

  Business Response

  Date: 03/14/2025

  Hello, 
  
  Thanks for contacting Dyson. We apologize for the delay and any inconvenience it may have caused. 

  Dyson Exchange policy requires the original to be received and confirmed in our warehouse before the replacement begins processing. Once the package is delivered to our warehouse, it can take 1-3 business days for the warehouse to confirm the product. From that point, it may take up to 18 business days for the exchange to process, ship and be delivered. With this in mind, we would expect to see the replacement delivered between March 20 and March 25, 2025. At this point the order is still processing. Once it has shipped, the customer should receive an automated email with tracking. 

  Thank you,

  Dyson, Inc. 

  
  

  Customer Answer

  Date: 03/14/2025

   
  Complaint: 23064318
  
  I am rejecting this response because: I do not want to close this case until I receive my replacement. Your customer service team has repeatedly sent me a scripted response without answering my questions. I was originally told the process would take up to 18 business days.  Then I was told my vacuum arrived but was not in inventory which would take another 72 business hours and then after that it would take up to 18 business days. I repeatedly asked if the vacuum was in inventory yet and my question went unanswered. I feel that this process has been made long and cumbersome to deter customers from seeking their rightful replacement for broken and defective equipment. I feel ripped off for the money I spent. It takes ********************************************************************************* order a new vacuum from your company online and it will arrive before then?  
  As I said I will not close this complaint until I receive my replacement as I do not trust your company because of what I consider deceptive business practices. 
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 03/17/2025

  Hello: 
  
  
  Thank you for contacting Dyson.
  
  Our records indicate that the shipment is scheduled for delivery tomorrow before the end of the day.

  The owner can follow the package journey from the *** link provided.

  ****************************************************************************************************************
  Thank you, 
  
  Dyson, Inc. 

• Initial Complaint

  Date:03/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have opened a claim with Dyson #******** regarding issues with my vacuum. they are continuously just sending me troubleshooting material with no resolution. and I havent heard back from them in over 10 days since our last correspondence. i am requesting a replacement vacuum. this vacuum was a gift.

  

  Business Response

  Date: 03/13/2025

  Hello,
  
  Thank you for contacting Dyson. 
  
  We do apologize for any frustration and confusion. After review of the account and information, we do see that our support team has worked with the customer and advised them that a new battery is needed. With the warranty for the machine being matured as of 2023, a new battery would be chargeable.
  
  Purchase information was provided to the customer. Our customer support team would be happy to assist in placing an order for the needed part.
  
  Thank you,
   
  Dyson,Inc.