Complaints

This profile includes complaints for Dyson, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Dyson, Inc. has 12 locations, listed below.

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• 

  Dyson, Inc.

  1330 W Fulton St # 5th Floor Chicago, IL 60607-1137

  
• 

  Dyson, Inc.

  106858 Hazelhurst Dr. Unit 16103 Houston, TX 77043

• 

  Dyson, Inc.

  PO Box 129 Carlyle, IL 62231

• 

  Dyson Direct, Inc.

  7485 Dean Martin Dr STE 110 Las Vegas, NV 89139-5978

• 

  Dyson Service Center

  112 Marshall Dr Warrendale, PA 15086

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/18/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/20/2022, I purchased an AIRWRAP at dyson.com (Order #**********) for $659.24 (with tax). Unfortunately, I have never received the product. Tracking the package through dyson.com will show that the package is still on its way, while tracking through GLS would show that the product is delivered on 6/24/2022. I first reached out to customer support on 6/29/2022 for assistance. After confirming with my neighbors that they have not seen the package and checking the neighboring building, I reached out again to Dyson for further directions, to which I was given a reply stating simply that the shipment was delivered with no follow-up action suggested. On the same day, I reached out again clarifying if there was anything I could do, to which Dyson Online Support requested me to file a claim with the shipping carrier. On GLS (the carrier)s website, a claim can only be filed by the shipper as a shipping account is required. I then attempted to submit a request for package tracing but an error message would show up. There was no other contact info listed on GLS. The only other way to track the shipment requires a shipper account. On 7/10/2022, Dyson reached out to me through email claiming in 10 business days they will get back to me. On 7/11/2022, Dyson sales support has filed a claim with the carrier. I reached out again on 7/22/2022 looking for updates, to which Dyson replied and said that the team is looking into the issues. No further updates have been provided by the company as of today (8/17/2022). Given the lack of communication and active follow-up, I would like to request a refund or reshipment of the product.

  

  Business Response

  Date: 08/24/2022

  Good Morning,

  Thank you for reaching out to Dyson.

  We are sorry for the frustration caused. Dyson filed a claim on 7/11/2022 with the shipper. This claim must conclude before we can assist further.

   

  Thank you,

  Dyson, Inc. 

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a dyson hair dryer on April 4th 2022and over the course of time it shut down during drying and it eventually stopped powering up. I called the company asking for a refund and they told me NO refunds after 30 days no matter what. The product doesnt work and it takes twice as long to dry bc it shuts off and now wont even work. I was old and exchange was my only option and my warranty would be back dated to when I bought my first machine even though they would provide a new machine now a new product with less warranty. I didnt even want the machine bc its not reliable but they told me no other options. I had a hair dryer for ten years with no issues and it cost 150. This is three times as much and a huge headache. Its defective . Other complaints online also mention this same issue .

  

  Business Response

  Date: 08/22/2022

  Good Morning,

  Thank you for contacting Dyson.

  We are sorry for the frustration caused. We would be unable to provide a refund for the order as it is outside of our 30 day return policy. Upon further review of the account, the customer was in contact with ********************** leadership. An exchange was set up and the customers replacement unit was shipped today, 08/22/2022.

   

  Thank you,

  Dyson, Inc. 

• Initial Complaint

  Date:08/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2 identical supersonics. I returned them both (Dyson received both items on Monday 5/9/2022 at 9:12AM). Dyson then only issued refund to only one of the products. I've been following up with Dyson many times since June. The customer service team continually tells me that I should get a refund, yet I never get it. At this point, the follow up with Dyson is a real pain. I am forced to waste all my time on the phone, going through the same story with each rep and hearing the same answer....but nothing happen and I don't get my money back. This is outrages and the company should be penalized on its inability to return the funds for months, but very quick to charge.

  

  Business Response

  Date: 08/22/2022

  Good Morning,

  Thank you for contacting Dyson.

  We are sorry for the frustration caused. In review of the order, the customer has been refunded in full on August 17, 2022. We have sent this proof directly to the customer.

  Thank you,

  **********************

  Customer Answer

  Date: 08/25/2022

   
  Complaint: 17730693
  
  I am rejecting this response because: Even though a refund was eventually provided, the business failed to delivered on its promise to make returns easy. When purchasing the products they company was quick to charge me. Once I realised the product will not work for me I returned them in less than two weeks. Dyson took 3 months to refund my money, while I spent that time calling continually to the customer service provide all the details and getting the same response  - youll be refunded in ****  business days. My money should have been return with interest given the long wait and inflation effect. The company must be responsible for its poor performance and processes.

  
  Sincerely,
  
  **** E

  

  Business Response

  Date: 08/31/2022

  Good Morning,

  Thank you for the reply to Dyson.

  We appreciate the customers feedback to assist in enhancing the customer experience. Our return policy is for a full refund, and the customer received the full amount paid for the purchase. We will be unable to provide any additional compensation.

  Thank you,

  Dyson, Inc. 

  Customer Answer

  Date: 09/05/2022

   
  Complaint: 17730693
  
  I am rejecting this response because the refund happened 3 months after I returned the item. Thats not your policy, which states 7 to 12 business days. You held over 450 dollars of my money on your books without a reason. When banks do that, customers get paid interest. I deserve a compensation for the time and effort I needed to put into this case to get MY money back. Its unacceptable. 

  
  Sincerely,
  
  **** E

• Initial Complaint

  Date:08/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/13/22 I purchased a Dyson Airwrap with the long barrels from the *** Dyson Demo store. When I got home, I plugged it in and it didnt work, even after troubleshooting. After speaking to customer service they told me to send back the faulty device and THEN, they could send me a new one. New device arrives with short barrelsso wrong Airwrap style. Not my fault. On top of that, this device also doesnt work, even after troubleshooting. I call customer service and they inform me I need my original receipt to go forward with an exchange. Ok, fine. Im not home, but I locate photos of the receipt. That same day I call at 7:48pm (CST) and the customer service agent, *********, tells me the system is down and I need to call back in 30 minutes or the next day. Clearly he knew what he was doing because their phone line closes at 8pmwonderful customer service. I call back today and after 1 hour on the phone I am offered an exchange. Im over this at the point weve gotten to. I shouldnt have to return the faulty and incorrect products theyve given me and waste my time any longer. Refund, I ask. Nope because its been longer than 30 days since purchase. Well, that wouldnt have happened if they had given me a working device in the first place. Im so disappointed with this company and their products. It was understandable with the first device, but all things considered I would think twice before purchasing anything from them ever again. A replacement would be nice (not not an exchange for the trash they sent me), but a refund if this next product doesnt work. Quality control? Not at DYSON!

  

  Business Response

  Date: 08/22/2022

  Good Morning,

  Thank you for reaching out to Dyson.

  We are sorry for the frustration caused. After review of the complaint and the customers account, Dyson leadership attempted to call the customer on 8/19/2022 however the customer was not available to speak. We would request the customer call ********************** helpline back at ************ to assist in resolving the issue.

  Thank you,

  Dyson, Inc. 

  Customer Answer

  Date: 08/25/2022

   
  Complaint: 17728841
  
  I am rejecting this response because: This is my missed call log, no one called me on Friday 8/19. I have called Dyson a few times over the past 2 weeks and each time customer support tells me that their support team will be reaching out to me via email in ***** hours. It's been 6 business days now since I spoke to them last and nothing. This is not an acceptable response. I need a concrete resolution, not a message telling me to contact customer service again when they've done nothing to resolve this issue. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/30/2022

  Good Afternoon,

   

  Thank you for the reply. We apologize for the frustration.

  The customer can contact the customer service team at ********************** to request the exchange or return and we will set up for a label to be sent to the customer. Once the unit is received back at Dyson we will contact the customer with next steps.

   

  Thank you,

  Dyson, Inc.

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Dyson airwrap styler HS01 failed within the warranty period. I contacted Dyson and they set up a return for me, I dropped the device off at the *** store as per Dyson instructions. Dyson received the defective unit on July 8 1ZWX09190354539304 and the replacement was supposed to be sent out at that time. Order **********. Since then I have called every week and each week I am told that they did not have the correct color in stock, each week I tell them I don't care what color it is and then I am told that they are entering a new order and I will get an email with that information within ***** hours and it will ship. It never arrives. Last week I was told that the item was being walked out to the warehouse as we were on the phone and I still do not have it. I am currently on the phone with them again and being told the same story, no stock in that color, change order will get shipping info within ***** hours. Its been 6 weeks with the same answer each week. No one seems willing or able to even find out what is happening or how to either get me a new unit or a refund. Today I asked the customer service person to at least send me an email showing that I have an order in and the item will ship when its in stock. He is unable to do that as well.

  

  Business Response

  Date: 08/22/2022

  Good Morning,

  Thank you for reaching out to Dyson.

  We are sorry for the frustration caused. Due to the global shortage and lack of materials we need to make specific parts we have seen significant delays this year with restocking. We again apologize for that and are working through it as quickly as possible. Dyson leadership has offered to extend the warranty for the time the customer has been without the unit, once the machine is received by the customer.

  Thank you,

  ********************** 

  Customer Answer

  Date: 08/28/2022

   
  Complaint: 17726224
  
  I am rejecting this response because:

  If they would read my complaint again they would see that I have been told every week that it is shipping. Why do they tell me that if they do not have stock? I can believe that there is a stock issue but what I can't believe is the amount of times they will give out false information. When I did trust them to ship out they cancelled my order so when I called the next time it had to be reentered. There is clearly a problem that needs to be addressed with more than just the auto answer of its on back order. Please see below for screen shots of previous email communications and note that now when I ask for confirmation emails I do not always get them. 

  What I want is an email showing exactly what is owed to me and when the approximate ship date is. 

   

  
  Sincerely,
  
  ***************************************

  

  Business Response

  Date: 09/08/2022

  Good Morning,

  Thank you for your reply.

  The customer was shipped a unit on 09/01 and the tracking shows it arrived the same day. 

  Thank you,

  Dyson, Inc. 

  Customer Answer

  Date: 09/13/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************************

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Dyson air wrap which they sent me the wrong device which had also been opened as well. I sent it back given the label provided, they received the item July 28 its not August 16 and still no refund by this company when stated it was processed august 2. Refunds do not take 21 days to go through. I as a customer shouldnt have to pay for interest charges on a return.

  

  Business Response

  Date: 08/22/2022

  Good Afternoon,

   

  Thank you for reaching out to Dyson. Dyson leadership has been in contact with the customer ************************. We are currently pending an internal investigation. Once complete we will reach out to the customer ************************ with any next steps and verification of refund status.

  Thank you,

  Dyson, Inc.

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed order #********** with the help of a Dyson chat agent after he approved that the item will also be price matched after the order to a link I had sent him where the vacuum was being sold cheaper by Dyson, Inc. He placed the order for me as well as the price match request. A few days later I received a second order confirmation with the order being changed without my consent and an included kit was removed from the order. There was no option to cancel the order with this change in the order which is illegal. When I reached out to them I was also notified that the item is not eligible for price match and thus the request was denied. This means that the order was not only changed without my consent and with no option to cancel, I was also lied to by a Dyson employee about the price match.

  

  Business Response

  Date: 08/19/2022

  Good Morning,

  Thanks for reaching out to Dyson.

  The vacuum the customer bought was not being sold by ********************** ******** but a 3rd party seller, Sold and shipped by Premier Home Experts LLC | Premier Home Experts LLC, so a price match cannot be honored as the seller is unauthorized.
  

  Our policy terms for Price Match are located at the following:
  
  https://www.dyson.com/inside-dyson/terms
  Authorized new product dealers are limited to Best ************ Bed Bath & ******************* Lowes, QVC, *********** and Target. Authorized refurbished product dealers are limited to Nordstrom Rack, Woot and Zulily. Excludes third party marketplace sellers other than Dyson.

   

  Thanks,

  Dyson, Inc.

  Customer Answer

  Date: 08/20/2022

   
  Complaint: 17716935
  
  I am rejecting this response because at the time the order was placed with  the price match request the seller was in fact Dyson, *** as confirmed by the Dyson chat agent in the previously attached chat logs. The price match request was therefore valid and not for a different 3rd party seller. Just because the seller changed to a third party seller days AFTER the price match request was placed  should not invalidate the request. Prices and sellers change everyday, I made a price match at the time of the sale and when it was valid, and was told it was valid by your agents and ordered because of this. Are you trying to bait and switch customers and lie and trick them into ordering?

  
  Sincerely,
  
  **************************

  

  Business Response

  Date: 08/26/2022

  Good Morning,

  Thanks for reaching out to Dyson.

  The vacuum the customer bought was not being sold by ********************** ******** but a 3rd party seller, Sold and shipped by Premier Home Experts LLC | Premier Home Experts LLC, so a price match cannot be honored as the seller is unauthorized. This is our final position.

  Thank you,

  Dyson, Inc. 

• Initial Complaint

  Date:08/12/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Dyson Supersonic blowdryer will not turn on 4 months outside of the 2 year warranty. As a result of ***** and purchasing the blowdryer in March 2020, I did not ever start to use the product until March 2021. That being said, I had only used the product for just over one year when it stopped working July 3, 2022. Also, I have taken great care of it and it is in impeccable shape (but doesn't turn on). After communicating with Dyson for 2 weeks and hours of phone calls, on July 16, they finally made an exception to ship my blowdryer out to a repair center to fix at no cost. I shipped my blowdryer July 17 to their repair center (tracking: 1Z84262X0315416312). I received confirmation via email on July 18 that Dyson received my blowdryer and that I should expect communication with a new tracking number for the blowdryer to be shipped back to me within **** business days. On August 1 (10 business days after Dyson's delivery confirmation to the service center), I reached out for an update on my repair, only to be met with an email that my blowdryer was not at the service center. I have since followed up three times over the phone and four times via email, each time associates have confirmed the blowdryer is in fact at the service center, but there are no updates. Each time (total 7) that they tell me they reach out to the service center for an update, they tell me to expect an update within ***** hours, I have followed up each time after 72 hours for an update, where the process starts over - they reach out to the service center with no updates and no follow through. It has now been 1 month at the repair center.For a $400 blowdryer, the level of service has been abominable and nonexistent as the customer care team is clearly incompetent. I want my blowdryer back and fixed or $400 to buy a NON-DYSON blowdryer. I feel I have been tricked and my product is just shipped to an ether and will never be seen again. Conversations with Dyson only go in circles and seem one-sided.

  

  Business Response

  Date: 08/18/2022

  Good Afternoon,

  Thank you for reaching out to Dyson. 

  We are sorry for the frustration caused. We are reaching out to our Dyson ************** to confirm the unit in question was received.

  Thank you,

  Dyson, Inc. 

  Customer Answer

  Date: 08/22/2022

   
  Complaint: 17710919
  
  I am rejecting this response because:

  As mentioned in previous emails, the ************** has confirmed receipt of my blowdryer (Tracking: 1Z84262X0315416312).

  On 7/17/2022, ******** told me I could expect the repair to take **** business days, and that I would receive communication from Dyson with a new tracking number for the blowdryer to be returned back to me. I never received any proactive communication or updates from Dyson after shipping my product to them, only canned responses to my multiple inquiries requesting status updates.

  Of all my experiences to date, they lead to the conclusion that the business is composed of incompetent individuals who do not have the customer's interest or consideration in mind. I feel I will never be seeing the blowdryer I sent them to repair, since no one has been able to get in touch with the service center of the numerous agents I spoke with over the last month and a half during my multiple attempts at outreach. Please see attached emails (excluding phone outreach multiple times). The business is stating they are checking with the service center to confirm receipt of my blowdryer - this is the same circle they have run me in for the last month and a half. I am politely asking to just be compensated the value of a brand new Dyson Supersonic Blowdryer at this point.

  Looking forward to constructive updates that bring us closer to a resolution. 

  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 08/30/2022

  Good Afternoon,

  Thanks for the reply.

   

  Dyson has replaced and shipped a new unit and it has been delivered to the customer, tracking ******************

  Thank you,

  Dyson, Inc.

  Customer Answer

  Date: 09/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Dyson machine that is over heating and not working properly. I have called the support line 3 times and sent them video of the machine malfunctioning as requested. They advised me to take the machine to a service center over an hour away. I am unable to do that. This machine is still covered under warranty Until October 2023. So I emailed the support team and they are now willing to send me a replacement machine but will not do that until I send back the defective machine. I do not feel comfortable doing that and request that the new machine be shipped to me first which then I will return the defective machine. This is a 600 dollar machine covered under warranty that I have had for 11 months. I am uncomfortable sending that in the mail to have to wait ***** business days for a new machine to be "sent" out to me. This is very disappointing considering I spent 600 dollars on the machine! They keep giving me the run around and every time they email me it's a different rep. I have attached the emails for your records. Please let me know if you need anything further.

  

  Business Response

  Date: 08/18/2022

  Good Afternoon,

  Thank you for contacting Dyson.

  We are sorry for the frustration caused. We have reviewed the customer complaint as well as their ********************** account. Per Dyson policy the defective unit must be returned prior to shipping the replacement unit. 

  Thank you,

  Dyson, Inc.

  Customer Answer

  Date: 08/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 6, 2022 at 5:23 Pm, I was advised over the phone by a Dyson employee that theyd have no problem transferring a warranty for a Dyson ***** flat iron. The representative informed me that the current warranty will be up next year in March 2023.Upon purchasing it over Mercari due to the Dyson representatives advice, I called to transfer the warranty and they are refusing. First telling me that its something they dont do and then having me send more proof. It says verbatim on their website that if you purchase something, the guarantee is transferable.Upon sending proof I received a generic email back from their resolutions team asking for more information, they didnt even document the phone call properly to expedite the transfer. When I called this morning the rep had a dog barking and baby crying, she told me its because she works from home. She informed me theres no manager to handle it and that she is the only person who can.She reached out to the resolutions team (whom they wont put me on the phone with) and again told me the warranty is not transferable after having me submit proof. Its like they are trying to build a case against me even though I bought this and already proved that I didnt steal it. I want the warranty updated and the iron exchanged since its not staying on. Its a nice machine overall but its not working up to par.

  

  Business Response

  Date: 08/17/2022

  Good Morning,

  Thank you for contacting Dyson. We apologize for any frustration caused. 

  We have reviewed the customers complaint and proof provided. The warranty information submitted is from Dyson Saudia Arabia's website. Each country has their own independent warranty terms. 

  Dyson only warranties Dyson products purchased in the US from authorized retailers. Warranties are non-transferrable. Mercari is not an authorized retailer of Dyson. We would be unable to provide warranty coverage for the unit in question. 

  Thank you,

  Dyson, Inc.

  Customer Answer

  Date: 08/23/2022

   
  Complaint: 17707807
  
  I am rejecting this response because:  Dyson is going above and beyond to not help and are acting malicious at this ooh g.  Theres nothing that states on Dysons website that warranties are null and void after transferring the machine.  The ************* have also asked for proof of purchase to transfer which I have kindly attached to this complaint from my email.  I provided all of the required information and was told everything was transferred only to have Dyson go ahead and remove the warranty from the machine again.

   

  Dyson is being dishonest over a flat iron that cost them less than $100 to make and have gone out of their way to not help me.  I have been a huge fan of their company up until now and regret that I wont be purchasing any of their machines further.  
  
  Sincerely,
  
  Howie Held

  

  Business Response

  Date: 08/30/2022

  Good Afternoon,

  Thank you for contacting Dyson. We apologize for any frustration caused. 

  Per our records the customer has been contacted ************************ by ********************** leadership and the resolution has been accepted. 

   

  Thank you,

  Dyson, Inc. 

   

  Customer Answer

  Date: 09/05/2022

   
  Complaint: 17707807
  
  I am rejecting this response because: my iron hasnt been replaced after Dyson accepted the the exchange.  They have taken my iron and havent replaced it after i shipped it to them.  I received an email stating that they shipped an iron to me but they asked for it to be returned to them before it made it to me.  Now I have an email stating that theyll send one but theyre out of stock, I dont trust them at this point.
  
  Sincerely,
  
  Howie Held