Complaints

This profile includes complaints for Dyson, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dyson, Inc.

  1330 W Fulton St # 5th Floor Chicago, IL 60607-1137

  
• 

  Dyson, Inc.

  1330 W Fulton St # 5 Chicago, IL 60607-1137

  
• 

  Dyson Store

  8109 River Rd Petersburg Petersburg, VA 23803

• 

  Dyson

  150 Allendale Rd Ste 11220 Suite 11220 King of Prussia, PA 19406-2926

• 

  Dyson Service Center Creve Coeur

  12609 Olive Blvd Creve Coeur, MO 63141-6313

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So disappointed in Dyson. My husband and I own at least 3 Dyson devices (air wrap, two vacuums, and an air purifier) at home and we were looking for upgrade the vacuums and air purifiers by November, but after this last situation with Dyson on a chat and phone I really don't think we will. I rather pay more for a company that is willing to go the extra mile for their customers than one that refuses to find a good solution. I was promised a 20% discount to register my Dyson air wrap, so I went through the set up process because I wanted to purchase the new Dyson Corrale (yet another Dyson product). I can't find the code they promised on their website so I jump on the chat, after going through the whole ordeal and ready to make a payment they tell me that I cannot pay how I want to pay. They tell me I need to call in their hotline. I proceed to make the phone call (keep in mind this is a busy day for me but I am taking the time to do it). I call and go through the whole ordeal and explain to them that i was unable to use my PayPal credit on the chat and I needed to be able to use it. She says she is going to talk to a supervisor just to come back and tell me there is nothing that can be done other than a refund for the 20%. I do not wish to get a 20% refund because I have found that sometimes companies have to be chanced to get that refund and I don't have the time and patience to do so. You are telling me that a company that charges $600+ for a hair tool cannot provide their clients with a discount code or coupon code so that their customer can make a simple purchase? I think I will take my $3,000 worth of purchases somewhere else.

  

  Business Response

  Date: 08/30/2022

  Good Afternoon,

  Thank you for reaching out to Dyson. We are sorry for the frustration caused.

  Our live chat agents on Dyson.com and through our helpline are only able to accept payment via ***** AMEX or Master Card credit cards. The customer can place an order through ************************** where we do have additional options to provide payment using PayPal, Affirm and Apple Pay. The customer is welcome to place the order through Dyson.com, and request the eligible refund through our live chat, helpline or email assistance. 

  To place an order through an agent to obtain the discount at the time of purchase, the customer would need to use one of the payment methods accepted above. 

  Thank you,

  Dyson, Inc.

  Customer Answer

  Date: 09/05/2022

   
  Complaint: 17762612
  
  I am rejecting this response because:

  I have also worked in customer service before, and as a customer, receiving a generic answer is not acceptable for a company that charges $500+ for a hair straightener. It is extremely disrespectful that a company like Dyson can only deem fit to respond with a generic text. As a paying customers, I think clients deserve better. 

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 09/12/2022

  Good Afternoon,

  Thank you for your reply. We appreciate the feedback, however our position would remain the same. Dyson can only offer to complete purchases using the payment methods provided in our previous reply.

  Thank you,

  Dyson, Inc.

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number:1645812431 Order date:06/26/2022 On 6/26/22 I ordered and paid for a Dyson fan. On 6/30/22 it arrived. We pulled it out of the box and there were large cracks in several places. The box and contents looked as if it had been dropped on one end. I called Dyson customer service immediately and was given a shipping label for return. I immediately drove to *** and returned the cracked fan. Then I called Dyson with the tracking number, and I was assured they would ship me a new fan immediately. Tracking number is 1z2y55899092437239.On 7/5/22 I got an email from Dyson saying there would be a 3-4 week delay in shipping my item. On 8/19/22, more than 6 weeks later, I contacted Dyson about my item. I was told it would be shipped immediately. Then, I received an email the next day that the item I returned was never received, so Dyson couldn't mail my replacement. On 8/22/22, I contacted customer service again and was told at first that Dyson didn't have the tracking number. Then, I was told that Dyson had the tracking number but had never received the item. Then, a different customer service supervisor told me ********************** warehouse had received my shipment, but that the box was empty. When I asked what he could do to assist me in getting the Dyson item that I paid $330.29 for, over 7 weeks ago, he told me that I would have to call *** and file a claim for a lost/damaged package, and there was nothing more he would do to help me. I called ***. I had to call them 7 times to get a hold of a customer service agent. *** told me that since I was the sender and not the recipient, I could not file a claim. *** said that since Dyson received the empty box & had pictures of the empty box, it was ***Dyson's*** responsibility to file a claim for the missing/damaged package and there is nothing more I can do as the sender/customer. No response from **********************. They have the power to solve this problem and it is their responsibility to do so.

  

  Business Response

  Date: 08/29/2022

  Good Afternoon,

  Thank you for reaching out to Dyson.

  We have reviewed the customers request for a replacement unit.  Based on our findings, we cannot honor the request, as we cannot confirm the return of the original unit via return inventory reporting.  The original unit must be confirmed as returned to the warehouse via warehouse reporting before further assistance can be offered.

  Thank you,

  Dyson, Inc. 

  Customer Answer

  Date: 09/05/2022

   
  Complaint: 17762461
  
  I am rejecting this response because: this response is dishonest. I have spoken to at least two different customer service supervisors at ********************** who told me that Dyson did receive the return I sent of broken merchandise, but the box arrived empty. They told me they have pictures and the tracking number. Dyson told me to file a complaint with **** However, *** says it is Dysons responsibility to file a complaint for the missing/damaged package since they generated the shipping label and they received the empty/damaged box. I have done as much as I can and it is Dysons responsibility to resolve this and refund me. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 09/09/2022

  Good Morning,

  As a courtesy, a claim has been submitted regarding the return of the unit for *** Tracking Number 1Z2Y55899092437239.  The claim investigation must be completed and reviewed by the appropriate department before further assistance, if any, can be offered. The claim is currently pending with ***.

  Thanks,

  Dyson, Inc.

  Customer Answer

  Date: 09/13/2022

   
  Complaint: 17762461
  
  I am rejecting this response because:I already heard from Dyson on 9/6/22 that they were starting a *** claim, as the seller and generator of the shipping label it is their responsibility. I have heard nothing from the company since and have been given no explanation why this is taking so long. After two months I still have no refund or product replacement. This is the poorest customer service experience I have ever had with a company. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a dyson vacuum cleaner. It started to get extremely hot one day while using it and it eventually completely died on me. I reached out to dyson and had to facetime with an employee to troubleshoot the vacuum. When that didn't work I was told my vacuum is under warranty and I need to send it in to them. Dyson then sent me a tracking number to take to the local *** store so they can deliver it to them to be repaired. I was also given a tracking number from *** store to track my vacuum. It reached their warehouse in **********, ** on 7/25 at 12:27PM. I heard absolutely nothing from Dyson so I reached out to them on August 12th and at that time I was told my motor in my vacuum had died. I was told Dyson no longer makes the model of vacuum that I own so they are going to send me a new, different dyson model since they no longer have motors for my old vacuum. I was told it would take 5-7 days and I would get an email with the confirmation of my new vacuum and a trackijng number so I could track when it would arrive. I never received a tracking number or email so I called back to Dyson on August 19th and spoke with ****. He gave me the run around for over a half hour before telling me he can't reach anyone at the warehouse to confirm my vacuum was even there in the first place. I gave him my tracking number and told him it's been there since July 25th. I told him I want a new vacuum ASAP or I would file a complaint with the BBB. They know my vacuum is there and so do I and I either want a new one or mine fixed. **** said he would call me back when he got confirmation my vacuum is at their warehouse and I haven't heard back from him or anyone from Dyson since. I either want a new vacuum which I'm entitled too since my vacuum is still under warranty and they no longer make my model or I want a full refund for my vacuum so I can go and buy a new one....not a dyson either!!My tracking number from *** store to prove my vacuum arrived is 1Z81824A0354332715

  

  Business Response

  Date: 08/29/2022

  Good Afternoon,

  Thank you for contacting Dyson. We are sorry for the frustration caused.

  In review of the customers account, the replacement unit is processing to ship. The customer will receive tracking information once the unit has shipped.

   

  Thank you,

  Dyson, Inc. 

• Initial Complaint

  Date:08/22/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May ******* order ********** with Dyson for pure cool fan, corrale hair straightener and blowdryer May ******* I received delivery email for 2/3 items (blow dryer and fan) supposedly delivered to my front porch w/in five minutes of when I read delivery email. I also noticed an email stating that the remaining item had supposedly been delivered to my front porch May *******. 0/3 packages were on my front porch, perimeter around my home and/or with any of my nine other neighbors within this gated complex, w/ whom I've a good rapport and routinely exchange items delivered to incorrectly to each others addresses. I called *** the rep stated according to *** GPS records, 3/3 items were delivered to my front ********* could file a claim in dispute. I filed claims for 3/3 order items with ***. I contacted Dyson to request refund and was informed to receive refund Dyson needed confirmation of botched delivery in an email from ***, once received it would be approx. ***** business days for me to be refunded.June ******* called Dyson to state I had not received refund. Dyson rep stated *** had not sent requisite info to Dyson. I called *** and for 3+ hours I was transferred to & from nine different reps &/or supervisors. During the call I was informed the investigation had been closed- status positive because according the *** GPS records, the items were delivered to my porch. I disputed the results and requested the call be escalated to a level that could resolve dispute. The call was disengaged by at least three reps/sups before I was told I'd be called back in 3-5 business w/ update.August ******* I called *** and for 1+ hours I was transferred to& from reps/sups, ultimately a sup agreed to a conference call with Dyson rep so I engaged a Dyson rep then a sup to call. *** rep and sup inadvertently admitted that the facility was unable to find packages supposedly delivered yet somehow they were also unable to complete delivery w/o my signature.August ******* repeat cycle

  

  Business Response

  Date: 08/26/2022

  Good Morning,

  Thank you for contacting Dyson.

  We are sorry for the frustration caused. In review of the customers account, a refund was submitted on 08/23/2022. The refund may take up to **** business days to process.

  Thank you,

  Dyson, Inc. 

• Initial Complaint

  Date:08/20/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Dyson air wrap first generation September 2021. I am now having issues with my Dyson when its barely a year old and do maintenance routinely on it as instructed. I contacted the company yesterday august 19th 2022 and spoke to a CS agent who said since I was too far from the repair center she got approval to send me a brand new unit but since they were sold out and they had to write a note on my account that they basically owed me a new unit once they were back in stock. She also said I could check back later with an agent with an ETA for when they would be back in stock. Later I did just that. I contacted CS again and got up with an agent. I explained everything the first agent said and told him I was a little nervous that something would fall through. He looked into it, again assured me I would get what was promised and that he was going to transfer to his higher *** for a positive resolution.They contacted me today. I was told that I was not getting a new unit as promised and they should repair it if it fell under warranty. This is polar opposite of what I was originally told. I took screen shots of my conversations with the first two agents thinking that as a good reputable company they would stand by there word. No. Then I get another email back saying now I have to send in a video of the problem before I can even send it in?!?What kind of company does that? They are a multi-billion dollar empire and they cant honor what I was told in my original chat. I dont have money to buy another one, it took a year to save enough for the one I have.I use to think a lot about Dyson as a company but now I have a bad taste in my mouth, they are greedy and they do not stand by their word.

  

  Business Response

  Date: 08/25/2022

  Good Afternoon,

  Thank you for contacting Dyson. We are sorry for the frustration caused.

  We have reviewed the customers complaint as well as the customers account. After review of the video the customer sent in to ********************** leadership we would be happy as a gesture of good will to exchange the unit. Due to the global shortage and lack of materials we need to make specific parts we have seen significant delays this year with restocking. We again apologize for that and are working through it as quickly as possible. Dyson leadership has offered this customer to exchange their machine once restocked. 

  Thank you,

  Dyson, Inc. 

   

  Customer Answer

  Date: 08/28/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a Dyson Animal Ball 2 on September 4, 2019 for $399.99. This was a discounted price. On May 12, 2021 the cleaner head on my Dyson Animal Ball 2 stopped working. I contacted Dyson and they told me the part was covered under my 2 year warranty and that I would receive the Cleaner Head in 2 weeks. I called again, the end of May 2021 and asked why I had not received the Cleaner Head. The employee put me on hold and then stated that it would be 5 weeks. It is now almost the end of August and I have not received the part they promised me. I like Dyson's but, but how long should it take to fulfill a warranty part? They should send a new Dyson Animal Ball if they cannot replace the part.

  

  Business Response

  Date: 08/25/2022

  Good Afternoon,

  Thank you for contacting Dyson. We are sorry for the frustration caused. 

  Due to the global shortage and lack of materials we need to make specific parts we have seen significant delays this year with restocking. We again apologize for that and are working through it as quickly as possible. Dyson leadership has reached out directly to the customer to resolve this issue. 

  Thank you,

  Dyson, Inc

• Initial Complaint

  Date:08/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/6/22 I ordered a V8 ABSOLUTEV8 from Dyson with my order totaling $499.99 that I paid via PayPal. My tracking information from *** said my item would be delivered 7/11/22 which it never was. I contacted Dyson after it was not delivered and there had been no update to the tracking to which I was told it would be delivered within 24 hours, when it wasnt I contacted them again and was told it would be delivered dont worry. After a week I was able to get an update from GLS Telling me they are considering the package lost and to contact Dyson which I did on 7/18 &7/19. I provided them a copy of the email from GLS stating the package was lost and they told me theyd ship a new one right away and Id have new tracking in 2-3 business days. A full week later with no tracking or updates I reached out again and requested my order be cancelled at this point since I did not trust theyd send me a new item. I was assured theyd submit my request and Id hear back with an update. None came so again I reached out a week later and was told no problem, theyd issue my refund right then and Id have it in 3-5 business days. Again a full week later with no refund being received according to PayPal I reached out and was told it was **** business days not 3-5. After this interaction I was contacted by a supervisor who told me even different information that a refund was requested but not issued and it would be **** business days. I believe Dyson is illegally holding my money and consistently lying to me about the status of my order and refund to do so. They are absolutely terrible to deal with as every single person has given me different and incorrect information. Over a month and a half later I have no product and Im out nearly $500. I want my money back.

  

  Business Response

  Date: 08/25/2022

  Good Afternoon,

  Thank you for reaching out to Dyson. We apologize for any frustration.

  We have approved a refund to go to the customer.

  Thank you,

  **********************

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 27th 2022 I purchased a dyson fan for a total of $743.46 with affirm. I never actually received the fan and it was returned to dyson on July 7th 2022. Ive since contacted dyson twice in order to receive a refund with no outcome reached. Both times Ive contacted customer service Ive been assured that within 7 business days The refund would be processed. It has now been 2 weeks since I last contacted them about a refund and no such refund has been issued.

  

  Business Response

  Date: 08/24/2022

  Good Morning,

  Thank you for reaching out to Dyson. We are sorry for the frustration caused. 

  The customers refund was submitted. Please allow **** business days for the funds to fully process.

   

  Thank you, 

  Dyson, Inc. 

• Initial Complaint

  Date:08/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought dyson upright animal vacuum from Best Buy in August of 2021. Vacuum started emanating a burning snake and was hot to the touch in the first week of August 2022, I contacted dyson and sent the system back via the *** store. A week later I received my vacuum back via *** and out of the box the vacuum became very hot to the touch and smelled like burning plastic. Contacted dyson and was instructed that the smell would eventually go away, I told them I was uncomfortable with the wait and see plan with two small children in the house. They initiated a second *** shipment for return and then offered a replacement, after I agreed they said they could only offer a lesser model at a price point of $299 with the original animal vacuum retailing at $499. I am now without a vacuum and/or replacement. I am seeking help from the BBB to resolve this matter.

  

  Business Response

  Date: 08/25/2022

  Good Afternoon,

  Thanks for reaching out to Dyson. We apologize for any frustration.

  We have set up an exchange for the same model, tracking 1Z58333F0335089161

  Thank you,

  Dyson, Inc.

  Customer Answer

  Date: 08/29/2022

   
  Complaint: 17742067
  
  I am rejecting this response because: the replacement that was sent was not an animal vacuum as stated. Dyson intiated return #**********.  Spoke with supervisor **** who stated that he would send out an animal Total clean.  Its been a week no response, no vacuum, on the line with customer service and they show no notes/record of conversation.  I still not not have a vacuum or full refund!!
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 09/06/2022

  Good Afternoon,

  Thanks for the reply.

  The customer stated that they do not have a vacuum, however, we show that they previously had a UP13 Dyson vacuum and we exchanged it with a UP13 vacuum that shows delivered on 8/22 tracking 1Z58333F0335089161. The only difference between the UP13 Animal and the UP13 total clean, Multifloor, etc. is an attachment that comes with it. The vacuum itself is the exact same and when we exchange vacuums free fo charge it is a like for like model. If for some reason the customer id not receive the delivered vacuum, then a claim would need to be filed with **** However, if they did receive the delivery on 8/22 then the same model of vacuum was delivered as what they had before. The previous tools/attachments or accessories can be used with the new replacement vacuum and the new vacuum included additional tools as well.

  We do show that Dyson has successfully replaced the vacuum the customer had with the same model as previously.

  Thank you,

  Dyson, Inc.

  Customer Answer

  Date: 09/11/2022

   
  Complaint: 17742067
  
  I am rejecting this response because:the vacuum was return (as per dysons instructions)  to dyson verified by supervisor that warehouse had received the vacuum.  Customer service supervisor instructed me that a new version of the animal total clean was en route (verified by multiple supervisors),  then I received this email:

   

  Hello ******, 
  Thank you for speaking with us. 
  Please reply to this email to confirm your BBB complain has been withdrawn. 
  
  We look forward to resolving this for you. 
  Thank you for choosing Dyson.
  
  Kind regards, ********************

   

  Then I was  told multiple times that would not received the animal total clean as promised without ending my BBB complaint. When responding to my email please try and respond to all things listed in their entirety instead of cherry picking your response.

   

   

   

  
  Sincerely,
  
  *********************** a disabled veteran with a service animal and no vacuum. I hope to sleep well at night!

• Initial Complaint

  Date:08/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Dyson V8 absolute on 6/30/2022. I received the shipment on 7/6/2022. The package was obviously opened and damaged in transit. I immediately took photos, contacted Dyson and arranged for an exchange. I never fully opened the package, only the part that had been taped up to repair the damage in shipping. I sent the return back on 7/6/2022 and it was received on 7/8/2022. Dyson is claiming that a "foreign object" was placed into the box and will not provide photographic proof. I have attempted to contact Dyson multiple times and do not get follow up responses. I have attempted to dispute the transaction with my credit card company and Dyson has repeatedly been dishonest with *****************

  

  Business Response

  Date: 08/25/2022

  Good Afternoon,

   

  Thank you for reaching out to Dyson. We apologize for any frustration.
  Unfortunately, due to inconsistencies with the information received and data found regarding the return, we cannot assist this individual at this time.

  Thank you,

  Dyson, Inc.

  Customer Answer

  Date: 08/28/2022

   
  Complaint: 17732722
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************