Complaints

This profile includes complaints for Dyson, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Dyson, Inc. has 12 locations, listed below.

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  Dyson, Inc.

  1330 W Fulton St # 5th Floor Chicago, IL 60607-1137

  
• 

  Dyson, Inc.

  1330 W Fulton St # 5 Chicago, IL 60607-1137

  
• 

  Dyson Service Center

  6115 Jimmy Carter Blvd Suite D Norcross, GA 30071

• 

  Dyson Store

  8109 River Rd Petersburg Petersburg, VA 23803

• 

  Dyson, Inc.

  106858 Hazelhurst Dr. Unit 16103 Houston, TX 77043

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Dyson *** 5 Detect last year and the motorbar cleaner head keeps having issues. In December of 2024, Dyson sent me new V-ball wheels for the motorbar head because they kept falling off. It is happening again and this time I cannot attach them. They indicated that they would send me a replacement and I received the wrong item and now I am being told the correct head for my unit is not in stock. I was told they would send me the proper part thereafter and then the order was cancelled because it was not in stock. They offered me a replacement but only if I ship my unit back first and it would take 15 business days to receive the new vacuum. I have a dog at my home and we have allergies to dust in my home so even though the head is not working properly, being without a vacuum for almost a month is not an option.I told the Dyson representatives on multiple occasions that I would give my credit card information so they can charge the full amount of the replacement so they can mail it to me first and then can reverse the charge after I send back my unit. Dyson has indicated they cannot do this which makes zero sense to me. I am looking for a resolution right away. This has been going on too long now. I am very disappointed with this company. I have always bought Dyson products but will likely not buy another after this experience.

  

  Business Response

  Date: 06/20/2025

  Hello: 
  
  Thank you for contacting Dyson.
  
  Dyson acknowledges the owner’s concerns. As per our exchange process, the malfunctioning unit must be returned and inspected for authenticity and serial number verification before a replacement can be shipped. Currently, Dyson does not offer the option to secure a replacement order with a credit or debit card prior to return. Our sincerest apologies for any inconvenience. 
  
  If the owner wishes to proceed, they should contact Dyson support to request a return label and guidance on next steps. 
  
  Thank you. 
  
  Dyson, Inc. 
  

  Customer Answer

  Date: 06/20/2025

   
  
  Complaint: 23494483
  
  
  
  I am rejecting this response because: the response from Dyson makes no sense. I bought it from Amazon last year and they sent me replacement parts previously based on the serial number I have given. If they're being paid for the unit in full when shipping same, how is there any risk to them? Why should my family and I have to deal with allergies for the time I'm unable to be without a vacuum cleaner which is likely to be about a month. This will absolutely be the last time I purchase a Dyson product and will be sure to share my negative experience about Dyson with others.  Or in the alternative why can't they send me to their local shop with my unit to verify the unit if that is their concern despite my offer to pay for the unit in advance.
  
  
  
  Sincerely,
  
  
  
  Craig Sirlin

  

  Business Response

  Date: 06/23/2025

  Hello, 
  
  Thanks for contacting Dyson. We apologize for the delay and any inconvenience it may have caused. 

  While we empathize with the customer's situation, Dyson's Exchange Policy requires the original machine to be received and confirmed via serial number prior to a replacement processing. Once confirmed, the replacement will begin processing. From that point it can take up to 15 business days for the replacement to be delivered. 

  The customer is welcome to visit the Dyson Service Center in their area for a free inspection, which is less than 15 miles from their registered address. The Dyson Service Center will inspect the machine and repair any issues that are warranty related. In the event an issue is not covered under the warranty terms, they will review their findings with the owner and provide a quote for repair. 

  Dyson Service Center 
  41 S Mall, Plainview, NY 11803
  Monday - Friday, 8:30 AM to 5:00 PM

  Thank you,

  Dyson, Inc. 

  
  

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint against Dyson (Order No. 1652908362)I am submitting this complaint regarding a Dyson vacuum (Model: Ball Animal 3 Complete) that I purchased. After buying the product, we decided to move, and unfortunately the machine is too heavy and impractical for us to use in our new home.I contacted Dyson customer service and requested to return the vacuum or receive store credit so we could purchase a different Dyson model that better suits our needs. I was not asking for a refund just store credit to remain a Dyson customer.Despite explaining our situation and willingness to continue as a customer, ********************** refused any assistance, stating that their 30-day return window had passed. The representative acknowledged our situation and expressed empathy, but no solution was provided.I believe this is unfair treatment, especially as we are loyal customers looking to purchase another ********************** product. I am seeking BBBs help in resolving this matter fairly either by allowing a return or issuing store credit.

  

  Business Response

  Date: 06/20/2025

  Hello:
  
  Thank you for contacting Dyson. 
  
  We are sorry to hear of our owners concerns.
  
  Dyson offers a 30-day return period for all machines purchased directly from Dyson. Within this window, owners may return their machine for a full refund if any issue arises or if the product does not meet their needs. Please see our return policy at the link below. 
  
  *****************************************************************************************
  
  In this case, the order was placed on March 16, 2025, which is now beyond the 30-day return period. As a result, the purchase is no longer eligible for return and refund.
  
  We apologize for any inconvenience this may cause.
  
  Thank you.
  
  Dyson, Inc.
  
  

  Customer Answer

  Date: 06/20/2025

   
  Complaint: 23490060
  
  I am rejecting this response because my request was a very reasonable and polite one from a customer satisfaction perspective. I did not ask for a refund I simply asked for store credit so that I could purchase another Dyson product that suits our new circumstances.
  I believe this is a fair and courteous request, especially since I clearly expressed my intention to remain a Dyson customer and continue supporting the brand. The fact that such a large company chooses to hide behind rigid policies rather than address a loyal customers reasonable need is deeply disappointing and, frankly, disrespectful.
  I hope Dyson will reconsider and take this opportunity to show that they value their customers.
  
  Sincerely,
  
  Yigit Yavuz

  

  Business Response

  Date: 06/23/2025

  Hello, 
  
  Thanks for contacting Dyson. We apologize for the delay and any inconvenience it may have caused. 

  While we empathize with the owner's situation, we would be unable to honor their request as the purchase is outside of the 30 day return window and the limited warranty does not cover incompatibility issues due to the owner relocating. 

  We are unable to honor the customer's request for a store credit, as ********************** does not offer such a program. The customer is however, eligible for the Owner Reward promotion. This promotion offers current owners 20% off the regular retail price of a new machine when purchased directly through Dyson. Some exclusions apply and the discount does not combine with sale pricing. The customer is welcome to reach out to ********************** Support to learn more about the offer and purchase a vacuum that is more suitable for their current needs. If the customer is unable to use their current vacuum, they can certainly gift the unit or give it someone who may be able to use it.

  Thank you,

  Dyson, Inc. 

  Customer Answer

  Date: 06/23/2025

   
  Complaint: 23490060
  
  I am rejecting this response because: Dyson continues to focus on rigid policies rather than on customer satisfaction and reasonable flexibility. I did not ask for warranty coverage or an exception for damage I simply requested store credit to purchase another Dyson product, showing my goodwill and intent to stay loyal to the brand.
  Suggesting that I gift a nearly-new product that I paid full price for, instead of Dyson offering meaningful support, is dismissive and disappointing. A 20% discount offer is not a fair resolution, as it still forces me to spend more money due to a product mismatch that could have easily been resolved with store credit.
  I hope BBB will take note of how Dyson handles loyal customers in situations like this.
  
  Sincerely,
  
  Yigit Yavuz

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Dyson Supersonic Hairdryer which is still under warranty. I contacted Dyson customer service on June 11, 2025 because my hair dryer stopped working. They provided a repair reference number and several emails in order for me to go to *** and have the hairdryer shipped to ***************, *******. I went to *** and they were unable to print a label for me and requested that I obtain from Dyson a pre-printed label that I can print in order for me to drop off the machine. I called Dyson on June 17, 2025 and they now tell me since I live in *********** they are unable to provide me a label or repair my machine because I don't live in the mainland *** but in *********** which is a commonwealth of the *************. I informed them that I would ship the hairdryer at my expense if necessary but they state they cannot deliver it back to me. I receive *** and ***** packages in *********** but Dyson cannot honor my warranty because I am not on the mainland. I have never dealt with a company that has this practice and I am in shocked that they will not honor the warranty because of my location and that they operate this way. We are living in 2025 but Dyson is operating under the 20th century still. My hairdryer was expensive and is still under warranty but Dyson has washed their hands and will not repair my machine,.

  

  Business Response

  Date: 06/18/2025

  Hello: 
  
  
  Thank you for contacting Dyson.
  
  Since the process for resolving shipping issues to and from *********** is complex, we are moving this claim from the BBB platform and reaching out to the owner directly to provide a tailored resolution.
  
  Thank you, 
  
  Dyson, Inc. 

  Customer Answer

  Date: 06/18/2025

   
  Complaint: 23482445
  
  I am rejecting this response because on 6/18/2025 *******, Dyson Executive Resolution sent me an email.  I tried to send a response but her email is undeliverable and she did not provide her phone number.  I called Dyson but they could not get me in touch with her.  They made me explain everything and they continuing stating they will not ship to and from *********** so they cant fix my supersonic hair dryer which is under warranty.  The call was frustrating and useless.  If Dyson communicates with me they need to use a valid email address and direct phone number.  
  
  Sincerely,
  
  *** ******

  

  Business Response

  Date: 06/18/2025

  Hello: 
  
  
  Thank you for contacting Dyson.
  

  The email address ***************************************** is a valid Dyson email address. I am attempting to call the owner again as we do not have an incoming call extension for the Executive Resolution team.
  
  Thank you, 
  
  Dyson, Inc. 

  

  Business Response

  Date: 06/18/2025

  Hello: 
  
  
  Thank you for contacting Dyson.
  

  The email address ***************************************** is a valid Dyson email address. I am attempting to call the owner again as we do not have an incoming call extension for the Executive Resolution team.
  
  Thank you, 
  
  Dyson, Inc. 

  

  Business Response

  Date: 06/18/2025

  Hello: 
  
  
  Thank you for contacting Dyson.
  

  The email address ***************************************** is a valid Dyson email address. I am attempting to call the owner again as we do not have an incoming call extension for the Executive Resolution team.
  
  Thank you, 
  
  Dyson, Inc. 

  

  Business Response

  Date: 06/18/2025

  Hello: 
  
  
  Thank you for contacting Dyson.
  

  The email address ***************************************** is a valid Dyson email address. I am attempting to call the owner again as we do not have an incoming call extension for the Executive Resolution team.
  
  Thank you, 
  
  Dyson, Inc. 

  Customer Answer

  Date: 06/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint regarding Dysons mishandling of a warranty claim for my Dyson V15 Detect Absolute vacuum. I purchased the unit directly from ************************** on May 26, 2024 (Order #**********). It is still under the standard 2-year warranty.The vacuum stopped charging and no longer powers on. I reached out to Dysons online chat support on June 17, 2025. I provided all relevant information: my full name, account email, the serial number *****************, and a detailed description of the issue.The support ***resentative, Mohit K, ***eatedly asked me for the same information multiple times even after I had clearly provided it. When I requested escalation (over a dozen times), he refused to escalate the matter, stalled ***eatedly, and misinformed me that the machine was registered to another account, which is false.Despite my patient and cooperative effort, I was forced to abandon the chat due to this obstruction. The *** refused to assist or escalate without a receipt even though I purchased the machine directly from Dyson on the very account I was logged into.I have the original order confirmation from **************************, which verifies my name, email, address, and the product purchased. I am now requesting that:1. My warranty claim be honored, and my unit be ***aired or ***laced as required.2. The vacuum be properly registered to my account if an internal error exists.I am happy to provide the receipt again to a professional ***resentative, but I no longer trust the original support agent with my personal information.

  

  Business Response

  Date: 06/18/2025

  Hello: 
  
  
  Thank you for contacting Dyson.
  
  Our records indicate that the owner was provided an exchange order by a supervisor with confirmation number 1653496226. Once the faulty machine is returned, inspected and processed the replacement will be automatically shipped. We recommend the owner take photos of the machine and all the parts being returned at the ********* and safe the shipping receipt for their records. The replacement will take 15 business days from the date the machine is received at the warehouse.

  The owner requires a box, for this reason they need only provide the exchange order number with the UPS Store agent for pack and ship process.
  
  Thank you, 
  
  Dyson, Inc. 

  Customer Answer

  Date: 06/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:06/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took a quiz to see which Dyson vacuum best recommended for me. Recommendation showed the Dyson V8 Absolute and that it was on sale for $349.99 from normal price of $519.99. Hit add to basket/cart and yet it was full price when I went to start check out. Chatted with Dyson for over one hour, providing screen shots of advertised price and full price in cart, and even gave the exact url that was advertising the sale price. They did nothing to honor the price or offer anything to make up for this error. Just kept saying it wasn't a current/valid offer.

  

  Business Response

  Date: 06/17/2025

  Hello: 
  
  
  Thank you for contacting Dyson.
  
  In review of the customer claim it appears that they may have found the product during a promotional change on the website. Which is no longer available. However, the V8 Extra with 9 additional tools is currently selling for the same price. The only difference in the two products is the floor cleaner heads. The Absolute includes the fluffy cleaner head and the motorized cleaner head as well.

  The accessories included are as follows:

  Hair s**** tool
  
  Fabric and mattress tool
  
  Up-top adaptor
  
  Extension hose
  
  Combination tool
  
  Stubborn dirt brush
  
  Mini soft dusting brush
  
  Crevice tool

  If the customer would like to take advantage of this promotion they can find the listing on this link. *******************************************************************************************;

  
  Thank you, 
  
  Dyson, Inc.

  Customer Answer

  Date: 06/19/2025

   
  Complaint: 23480070
  
  I am rejecting this response because: it states a clear difference in the attachments and their site is still showing the V8 Absolute at a discounted price, in same place I told them, even though it's been a few days.
  
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 06/20/2025

  Hello: 
  
  
  Thank you for contacting Dyson.
  
  As the posted #5 Dyson Terms and Conditions stated on the following link and details: **********************************************************************************************************************************;

  Price match promise
  Be confident that you are getting the best price on ************************** if within 30 days of purchase you should find the same model currently advertised by an authorized US Dyson retailer at a lower price, well refund you the difference. Just contact our **************** team at ************** or chat to get started. Heres what youll need to know.

  1. Product must be the exact same model number as it appears on ************************** and in stock.
  2. Proof of advertised price by an authorized dealer is required (Copy of Flyer or Website URL).
  3. Authorized dealers are limited to ******, *******, Best Buy, ******, Bed Bath & Beyond, **********, *****, *****, *****, ****, *************************, ***, **** Club, *****, *******, ******, Ulta, ******************* and Wal-Mart.
  4. Product must be new and in original packaging. It cannot be reconditioned (refurbished), used, damaged, returned, open box, clearance or a demonstrator product.
  5. Product price must not be lower due to an advertising error or misprint.
  6. Lower price will not be honored if the result of a violation of a Dyson unilateral advertising or pricing policy or if doing so would result in a violation of a Dyson policy.
  
  Dyson considers this claim resolved as we have offered a comparable product at the same promotional price.

  Thank you, 

  
  Dyson, Inc. 

  Customer Answer

  Date: 06/21/2025

   
  Complaint: 23480070
  
  I am rejecting this response because what is the guarantee they honor this policy, that they will follow through? If this policy truly exists, and instructions include contact via chat...then why couldn't their customer service match the price/give a refund during the over 1 hour chat I had with them initially?
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order date: May 9, 2025 Dollar amount, incl. tax: $711.74 Item Purchased: Dyson Purifier Hot+Cool FormaldehydeHP09 | White/Gold| New *** Tracking Number: 1Z58333R0386365414 Complaint: The item has not been delivered. The item is apparently stuck in the following *** status; 05/13/2025 On the Way 12:08 AM Package is in transit to a *** facility **************, **, ** The business has tried to resolve the problem by offering to request return to sender from ***, and then refund my purchase price after they receive the product in their ************ complaint and concerns are:1) If the company can effectively request the item to be returned to sender, why cant the same effort be put into resolving the reason my order is stuck. If the item can be returned, it can be sent.2) Per *** tracking, the item hasnt moved in more than a month. Its unreasonable for Dyson to hold my money until they receive their product. What if they never receive it? 3) Why is Dyson not concerned that their customer hasnt received their order? Customer acquisition is a huge expense. If I were in Dyson management, I would immediately terminate employees providing this level of apathy and incompetence.I suggested the following options for resolution. 1. Keep my money, and quickly reship the product Ive purchased.2. Cancel the order and immediately refund my money.

  

  Business Response

  Date: 06/17/2025

  Hello, 
  
  Thanks for contacting Dyson. We apologize for the delay and any inconvenience it may have caused. 
  
  As the package has not moved in over a month, it would appear to be lost. A return to sender request is put into place to return the product in the event it is located by the courier, allowing an expedited resolution for the owner. 
  
  In reviewing the customer's order, we see that this was placed via Walmart Marketplace, not directly through Dyson. As this is a Walmart Marketplace order, the customer would need to reach out to the seller via the Walmart Marketplace for assistance. The customer would need to confirm if they are seeking a replacement or a refund. 
  
  We have also reached out to the Walmart Marketplace team to alert them of this concern. 
  
  Thank you,
  Dyson, Inc. 

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Dyson hairdryer May 1st. I contacted Dyson if they could help with a price match as I found better pricing elsewhere. They responded to me that they do not offer price match and asked me to send the item back for a refund.I returned the original item (box not opened) in a *** store on May 10 after I got a return label provided by Dyson. The item was delivered to Dyson on May 14 (proof of delivery is available from ***)However I have still not received any refund from Dyson until today. After contacting the business multiple times, they told me what they received is not the same item as they sent to me, which is a big surprise to me as I directly sent the unopened box back once I received it.While searching the previous complaints against Dyson on BBB, I found a very similar case where another customer's return was received on the same day (May 14) by Dyson but Dyson said they did not receive it by inventory reporting and refuse to offer refund. Exact same situation that I am facing now!!!I strongly doubt the problem is from the Dyson return system itself. And I would request the business to investigate and provide a reasonable response to its customers

  

  Business Response

  Date: 06/17/2025

  Hello, 
  
  Thanks for contacting Dyson. We apologize for the delay and any inconvenience it may have caused. 

  We have reviewed the customer's return and see that while a package was shipped with the prepaid shipping label provided, *** tracking shows the package was delivered to *******, **********. Dyson does not have a facility in this location. As the package appears to have been incorrectly delivered by the courier, an investigation was initiated with the courier and would need to be concluded before additional assistance could be provided. 

  We do show that the investigation was completed June 16, 2025, and the courier was unable to confirm the delivery. While Dyson's Return Policy requires the product to be returned to the warehouse prior to a refund processing, we recognize the package was lost while in transit. As such, a refund has been initiated for $599.99 plus applicable taxes. From this point it can take 10 to 14 business days for the refund to complete. Once completed, it may take 1 to 2 billing cycles to post, depending on the customer's financial institution. 

  Thank you,

  Dyson, Inc. 

  
  

  Customer Answer

  Date: 06/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:06/16/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally raise a serious concern regarding a recent warranty return I submitted. According to *** tracking information, my Dyson unit was delivered to your facility on December 6th, 2024, yet I have been informed by your team that it was never received.Key details:Original ********************** Edition Dyson Airwrap Return Tracking Number:1Z2Y55899098938026 Delivery Date (per ***** December 6th, 2024 Delivery Confirmation: Attached Despite the proof of delivery, I have not received a replacement or any confirmation that my return has been processed. To make matters worse, during a recent interaction, a Dyson representative was aggressive and unprofessional going so far as to insinuate that I had stolen the item. This accusation is not only false but deeply inappropriate and unacceptable from a customer service standpoint. On top of that, I was told I would receive an email follow up which never came. This was said after 4 phone calls that were extremely long.I expect the following immediate actions:1. Confirmation that my returned product has been located and logged by your returns department.2. Shipment of my replacement unit or a full refund, as appropriate under the warranty.3, An acknowledgment and formal apology regarding the conduct of your representative. 4. Tangible compensation for my time and efforts.I am providing you with a reasonable deadline of 7 business days from receipt of this message to respond and resolve this issue.I hope we can resolve this promptly and professionally. Please provide a timeline for resolution. If this is not resolved, I will go to court and sue for both fraudulent activity and theft.

  

  Business Response

  Date: 06/17/2025

  Hello: 
  
  
  Thank you for contacting Dyson.
  
  Approval has been granted to replace the Airwrap under specific conditions. We are able to provide a refurbished Airwrap unit free of charge; however, please note that this replacement will not include additional warranty coverage or any further compensation. If this resolution is not acceptable, we regret that we are unable to offer an alternative option. Additionally, we have been unable to locate the original return associated with serial number Y6D-US-RHX4169A.
  
  Thank you, 
  
  Dyson, Inc. 

• Initial Complaint

  Date:06/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vacuume started on fire I was supposed to receive information back case number ******** Ive been hung up on transferred I just want a exchange on my vacuume or I will sue Dyson

  

  Business Response

  Date: 06/17/2025

  Hello: 
  
  
  Thank you for contacting Dyson.
  
  Our records indicate that the safety team has reviewed the owner claims, and it has not met the requirements for a replacement.

  As mentioned in the attached message, provided by the owner, proof of purchase and confirmation of the battery installed at the time of the alleged fire is required for further review. 

  For our safety team to properly investigate, it is important that the vacuum is made available for inspection and photographs. This will allow us to verify (1) that a fire did occur involving the machine, and (2) whether the cause was due to a product defect rather than user error or another factor. If the owner chooses not to provide these photos or is unable to make the vacuum available for inspection, unfortunately, we will be unable to proceed with further resolution or offer a replacement.
  
  As a one-time courtesy, however, we can offer a 20% discount on a new replacement vacuum. This offer includes all machines available through our Owner Rewards program, as well as any vacuums not included in the program.
  
  Thank you for your understanding, and please let us know how you would like to proceed.
  
  Thank you, 
  
  Dyson, Inc. 

  Customer Answer

  Date: 06/17/2025

   
  Complaint: 23469245
  
  I am rejecting this response because:
  

  Ill just proceed this in court 

  
  
  

  
  

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a refurbished Dyson Corrale hair styler on 6/10 for $182.74 after reading that Dyson thoroughly tests their refurbished products and makes sure they meet their high "standards." The order just arrived today, 6/13 and I attempted to use the hair styler and right out of the box it is malfunctioning which tells me they do not test their refurbished products at all. This is a terrible business practice and deserves to be investigated.

  

  Business Response

  Date: 06/16/2025

  Hello: 
  
  
  Thank you for contacting Dyson.
  

  Our records indicate that a return order was created with confirmation number 1653457244. The return tracking number generated for the return label is 1Z58333F0334954727. UPS does not have possession of the package at this time. Once the purchase is returned, delivered, inspected and processed the refund will be issued automatically. Please allow up to 15 business days for processing once the delivery is confirmed.
  
  Thank you, 
  
  Dyson, Inc.