Complaints

This profile includes complaints for Dyson, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Dyson, Inc.

  1330 W Fulton St # 5th Floor Chicago, IL 60607-1137

  
• 

  Dyson Direct, Inc.

  7485 Dean Martin Dr STE 110 Las Vegas, NV 89139-5978

• 

  Dyson Service Center

  112 Marshall Dr Warrendale, PA 15086

• 

  Dyson Service Center

  14833 N Dale Mabry Hwy Tampa, FL 33618-2027

• 

  Dyson Service Center Creve Coeur

  12609 Olive Blvd Creve Coeur, MO 63141-6313

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 26, I purchased a vacuum from Dyson for $540. Unfortunately, the delivery took longer than expected, and by the time it arrived, I no longer needed the item. I initiated a return and shipped it back using the return label provided by Dyson on June 3. *** confirmed delivery to Dyson's facility, and I have a record of that confirmation.However, I have yet to receive any updates from Dyson regarding the return. When I contacted their customer service, I was repeatedly told the item had not been received and was directed to follow up with **** After contacting *** again, they reconfirmed that the package had been successfully delivered.Despite my continued efforts to resolve this issue with Dyson, Im caught in a loop with no resolution. I am simply asking for acknowledgment of the return and a timely refund.

  

  Business Response

  Date: 06/16/2025

  Hello:
  
  Thank you for contacting Dyson. We are sorry to hear of our owners concerns.
  
  Upon reviewing our owners order, we were unable to confirm receipt of the returned machine at our return center. We have initiated a further review of this return request with our internal team and expect to have an updated status within 12 business days.
  
  We apologize for any inconvenience and appreciate our owners continued patience.
  
  Thank you.
  
  Dyson, Inc.
  

  Customer Answer

  Date: 06/19/2025

   
  Complaint: 23465414
  
  I am rejecting this response because:

  I do not accept Dyson's response. I purchased and paid for the item, initiated a return, and shipped the unopened product back using the return label provided by Dyson through the *********. *** has confirmed the item was successfully delivered back to Dyson and has provided proof of delivery, including detailed tracking information.
  I followed up with **** who again confirmed that Dyson received the return and is responsible from that point forward. Despite making several calls to Dyson, I have been unable to get the issue resolved.
  At this point, I am simply requesting a full refund.
  
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 06/20/2025

  Hello: 
  
  Thank you for contacting Dyson.
  
  We are sorry to hear of our owners concerns. 
  
  After further review we have determined a refund or replacement for order ********** cannot be approved at this time, as our return center has not received the machine in question.  
  
  Should our owner have new information or evidence to share that may help change this determination we would be happy to review the inquiry further.  
  
  Thank you. 
  
  Dyson, Inc. 
  
  

  Customer Answer

  Date: 06/20/2025

   
  Complaint: 23465414
  
  I am rejecting this response because:

  I have shown evidence that I have returned this item and that Dyson has received this item. The only acceptable resolution is a full refund in the amount of $540 for the item l have returned and *** has confirmed that it was delivered to Dyson.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a refurbished Dyson V8 for my daughters family, which came with a six-month warranty. Just before the warranty expired, all of the powered tools stopped functioning. I contacted Dyson and followed their troubleshooting steps, after which they determined the main power unit was the issue.Unfortunately, I was told the part is out of stock. Rather than automatically shipping it when available, they said I would need to wait for an email notification and then call again to place the orderthough they couldnt provide any estimate of when it might be restocked. Its now been over two weeks, and I still have a vacuum thats under warranty, doesnt work, and is still being paid off.Dyson offered to let me box up the entire unit (including removing the charger thats mounted to the wall), bring it to **** and wait for them to receive and inspect it. Only then would they send a replacementand even then, it would arrive without a warranty. As an older individual, uninstalling and packing everything myself is difficult, so I declined.I asked if they could simply send the replacement first so I could swap the faulty part and return it afterward, but they said thats not an ********* this point, Im open to any reasonable solution that will get a working vacuum into my daughters hands in a timely matter.

  

  Business Response

  Date: 06/16/2025

  Hello: 

  Thank you for contacting Dyson.

  We are sorry to hear of our owner's concerns. 

  Due to the nature of our owner's issue, we have reached out to our owner directly to further assist. 

  Thank you. 

  Dyson, Inc. 

  Customer Answer

  Date: 06/18/2025

   
  Complaint: 23464523
  
  I am rejecting this response because:
  I received a email stating that a replacement would be sent out, then I could return the defective unit. I just received an update that my replacement has been delayed. Due to the time-sensitive nature of the matter involving the Better Business Bureau. Given the current circumstances, I am not confident that a replacement will be provided in a timely manner.
  
  
  If it would be more efficient, I would be open to accepting a refund as an alternative resolution.
  
  

  

  Business Response

  Date: 06/18/2025

  Hello, 
  
  Thanks for contacting Dyson. We apologize for the delay and any inconvenience it may have caused. 

  We have reviewed the customer's order and see that the replacement has been released for processing. From that point, it can take up to 15 business days for the replacement to be processed, shipped and delivered. In reviewing the automated communication the owner received, the customer was advised we expect the order to process within 1 to 3 business days. With this in mind, we anticipate the replacement to be received well within our standard timeframe. Once the order has completed processing, the replacement will ship with *** tracking 1Z58333F0335125988. The customer will be able to monitor the shipment through *******. 

  Please note, in accordance with the Dyson Warranty terms, the replacement will adopt the original warranty, which matures 7/8/2025. 

  Thank you,

  Dyson, Inc., 

  
  

  Customer Answer

  Date: 06/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This item ruined my wife's hair. Burnt it to a crisp. $500 later plus hair treatment

  

  Business Response

  Date: 06/16/2025

  Hello: 
  
  
  Thank you for contacting Dyson.
  
  In order for us to assist the owner we required details to identify the product and customer warranty registration. Please, request the name of the registered owner, serial number of the product and proof of purchase.
  
  Thank you, 
  
  Dyson, Inc. 

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a refurbished Dyson fan and air purifier. While I was aware that the item was refurbished, I was not informed at the time of purchase that it was a final sale item. Additionally, I was not made aware of the extent of the physical damage the product would have upon arrival.Given these circumstances, I believe the condition of the item was misrepresented, and I am requesting a full refund.I would appreciate your prompt attention to this matter and look forward to a resolution.

  

  Business Response

  Date: 06/16/2025

  Hello: 
  
  
  Thank you for contacting Dyson.
  
  According to our internal records, the purchaser filed a reversal through their bank for order **********. Due to this, we are unable to refund them currently or provide a replacement. The customer should be aware of the reversal request. Please have them contact their bank for any further information.
  
  Thank you, 
  
  Dyson, Inc. 

  Customer Answer

  Date: 06/18/2025

   
  Complaint: 23462059

  
  
  I am rejecting this response because:
  

  Your handling of this refund situation has been unacceptable and unprofessional from the start. I was forced to file a complaint with my bank after you repeatedly refused to process a refund for a product that was clearly returned in abused condition. It should never have escalated to this level the failure lies squarely with Dysons inability to maintain consistent and transparent communication about return policy and bring up front. 
  
  
  Throughout this ordeal, your responses were contradictory: first stating that a refund would be issued, then giving all types of excuses when questioned why the product was not in  proper shape The back-and-forth was confusing, misleading, and entirely unacceptable for a company of your stature. Because of this, I had no choice but to escalate the matter to my bank as you all kept giving me the run around on a refund. 
  
  
  While the bank initially ruled in your favor, I immediately reopened the dispute and provided further evidence of your mishandling of this case. As a result, the original no refund was overturned as an exception something that would have been avoided entirely had Dyson handled this matter with professionalism from the beginning. Once my refund is concluded Dyson will no longer need to worry about my purchasing anything from them again.  Please see attached photos of Dyson further giving me mixed signals.
  
  
  Sincerely,
  
  ****** Mawoussi

  

  Business Response

  Date: 06/20/2025

  Hello: 
  
  
  Thank you for contacting Dyson.
  
  The concerned Dyson team is aware of the reopening of the chargeback claim. Once the claim has been resolved this will be the final decision and any needed action will be taken at that time.
  
  Thank you, 
  
  Dyson, Inc. 

  Customer Answer

  Date: 06/20/2025

   
  Complaint: 23462059
  
  I am rejecting this response because:

  Hello,

  I initiated this dispute because Dyson was unhelpful and repeatedly refused my request to return the item. The item has since been back in Dysons possession few days now. Only after I asked to send it back did they state that refurbished items are considered final sale something that was not clearly disclosed at the time of purchase. The product I received was not only defective but arrived looking like it had been through a war. I am simply requesting a refund for this damaged product immediately, and once processed, the dispute will be closed. Right now, my trust in Dyson is about as steady as my coffee on a Monday morning! Please refund my $181.04 and Dyson will not need to worry about me ever again! 

  
  Sincerely,
  
  ****** Mawoussi

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Dyson Airwrap from ******* in December 2024. Its still under Dysons warranty and began shutting off mid-use. I brought it to the Dyson Demo Store at **********************, where staff inspected the device and confirmed that the motor is faulty. However, they could not offer an exchange in-store and instead directed me to Dyson customer service.When I contacted **********************, I was told I would need to ship the unit in for evaluation only, which could take up to 21 days just to receive with no guaranteed resolution. I was told they would determine whether it qualifies for repair or replacement, meaning I could be left without a working product for a month or longer, with no certainty of outcome.This is unreasonable for a premium device that has already been professionally assessed as defective. I also made clear that I rely on this tool regularly and being without it for weeks is unacceptable. Dysons refusal to acknowledge the confirmed defect and offer a timely remedy is disappointing. Ive made every good-faith effort to resolve this through Sephora, Dyson retail, and Dyson ********** a ********** resident, I believe this violates the Song-******* Consumer Warranty Act, which requires defective products to be repaired, replaced, or refunded within a reasonable ******* requesting that Dyson either:1.Ship me a replacement Airwrap immediately with a prepaid return label for the defective unit,OR 2.Issue store credit or a refund so I can replace the product directly without delay.

  

  Business Response

  Date: 06/12/2025

  Hello: 
  
  
  Thank you for contacting Dyson.

  In order to provide an exchange, the original machine is required to be returned before the replacement can be shipped. 
  
  Our records indicate that the owner was offered a repair with work order number 44555574.  The Dyson service center is located within 20 miles of the customer's home.

  The repair or replacement would be completed in the most time effective manner by visiting the Dyson service center located at *******************************************************************************************************************
  Distance: 20 miles
  Tel: **************
  Operating hours: Mon-Fri: 10:00 AM-04:00 PM

  Thank you, 
  
  Dyson, Inc. 

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My registered Dyson Corral hair straightner had a manufacturer issue- the center began separating from the sides and it looked like the sides were held together with tape. I reached out to customer service, who said it was out of warranty by a few months and said I would have to purchase a new machine since repairs couldn't fix the problem. I spent $500 on this hair straightner and it is outrageous that the warranty would not be honored when I had never used the warranty before and they expect people to buy a new one after two years. This is a manufacturer issue, and a recall notice likely should have been issued if hair straighners are breaking after two years because tape is coming loose. I need a free replacement corral sent to me right away. The serial number is ***************.

  

  Business Response

  Date: 06/11/2025

  Hello: 
  
  
  Thank you for contacting Dyson.
  
  Our records indicate that the owner has been provided with an exchange order 1653461142.

  Once the return has been delivered, inspected and processed at the return center, the replacement will be shipped. Please allow up to 15 business days for the exchange process to complete once the return has been shipped.
  
  Thank you, 
  
  Dyson, Inc. 

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is against Dyson Vacuum . I have been troubling shooting my Dyson V8 cordless vacuum since 1/2025. After all attempts to resolve my vacuum. I was instructed to returned the vacuum. I did a follow-up call on 2/28/2025 @ 3:21 , was told vacuum was being processed. Called Dyson on March 18 was told vacuum was received but not all of the attachments. I was told to call *** and file a claim. I sent pictures of the vacuum cleaner and all the attachments to both ************* I actually took the picture while standing in the **** On March 21, I received a letter from Dyson says they have processed my refund. Attachmented is a copy of the letter. I never received the money. When I ****** March 18, I was told the letter was a mistake. I called on April 21. May 22 and toady June 10 only to get a run around. Today they literally asked me for my receipt.. and this came from a manager **** I tols hwr i did not have the receipt. I explained that the vacuum was registered right after purchase. Please help me deal with these people. Thanks!

  

  Business Response

  Date: 06/11/2025

  Hello: 
  
  
  Thank you for contacting Dyson.
  
  After a thorough review by the Dyson research team the replacement has been authorized for release and shipping. 

  Please stay attentive to emails as the shipping details and tracking number will be sent via automated email and the delivery will require a signature. Please ensure someone 18 years or older are present to receive and sign for the package. The expected delivery is within 3-5 business days.
  
  Thank you, 
  
  Dyson, Inc. 

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Purchased a refurbished unit -Unit was delivered broken even though it is stated it goes through extensive checks -Dyson stated they could not refund my money -Additionally I requested that they issue a replacement after I sent the unit back -A previous representative stated they could do so providing I reach back out after mailing the defective unit -Once sent I reached back out and was told that this was not a possibility and against their policy -So now they will not refund my money and they will not expedite a replacement -It took a week for this unit to get to me the first time -So by the end of this replacement process they will have had my money for over a month to which I have nothing to show for it.-They are utilizing my funds without delivering on their previous promise of an expedited replacement.

  

  Business Response

  Date: 06/11/2025

  Hello: 
  
  
  Thank you for contacting Dyson.
  
  Our records indicate that the replacement unit was shipped and delivered with GLS tracking number 00106073000000243997 on 5/8/2025 at 11:16 AM.

  Dyson considers this claim resolved. If the customer did not receive the shipment, we strongly encourage them to contact GLS and file a lost/stolen package claim. 
  
  Thank you, 
  
  Dyson, Inc. 

  
  

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Dyson air purifier about four years ago. After a huge amount of hassle they finally ***laced the first one after 1.5 years of use under warranty. It was confirmed malfunctioning by a tech *** from Dyson.Its been about 2 years since I got the new one and it is now malfunctioning and isnt working at all. I called the tech services to troubleshoot it but they just said to take it to the shop to get it fixed 2 hours away. My complaint is that these products are very shoddy and well overvalued. Dyson seems to suppress reviews and that is one reason I feel disenfranchised.

  

  Business Response

  Date: 06/10/2025

  Hello:
  
  Thank you for contacting Dyson. We are sorry to hear of our owners concerns.
  
  Upon reviewing our owners Dyson account, we can confirm that they contacted Dyson Support today (6/10/25) and were provided with appropriate troubleshooting steps. If the issue persists, we recommend the owner take their machine to the nearest Dyson ************** for further inspection.
  
  As the unit has been out of warranty since April 2024, it is no longer eligible for free replacement. Any repairs performed by our ************** will be chargeable to the owner. 
  
  Should the owner require assistance locating a ************** or have questions about the repair process, we recommend contacting Dyson Support for further guidance.
  
  Thank you.
  
  Dyson, Inc.

  Customer Answer

  Date: 06/11/2025

   
  Complaint: 23450705
  
  I am rejecting this response because:
  

  Two different machines broke in  a 4 year period. While it is outside of the warranty, this is still a very unacceptable timeframe for the price.

  Sincerely,
  
  **** *****

  

  Business Response

  Date: 06/12/2025

  Hello, 
  
  Thanks for contacting Dyson. We apologize for any inconvenience it may have caused. 
  
  Dyson offers a 2 year limited warranty covering manufacturing defects. The warranty does not cover wear and tear, accidental damage or maintenance related concerns. During the warranty period, Dyson provides parts and repairs for warranty related issues. In the event an issue can not be resolved through these means, an exchange would be offered. Based on the warranty terms, the repair or replacement does not extend the warranty period. The replacement unit adopts the original warranty. The warranty terms are provided with the products as well as listed on Dyson's website for visibility. 
  
  Outside of the 2 year warranty window, all parts and repairs would be chargeable and the product would no longer be eligible for exchange. The customer's original machine was purchased April 7, 2022, and the 2 year limited warranty matured April 7, 2024. While the customer received an exchange during the warranty period, the replacement did adopt the original warranty, maturing April 7, 2024. 
  
  Dyson offers a lifetime of support through troubleshooting and inspections at local Dyson **************s at no charge. As the customer's machine is outside of warranty, we would recommend they take their machine to the Dyson ************** in their area for a free inspection and quote. Our technicians will inspect the machine to determine the issue and provide the customer with a quote for repairs. The customer can then decide if they wish to proceed with the repair. 
  
  Dyson **************
  ********************************
  **************************
  Monday - Friday, 10:00 AM to 4:00 PM
  
  Thank you,
  Dyson, Inc. 

  Customer Answer

  Date: 06/13/2025

   
  Complaint: 23450705
  
  I am rejecting this response because:

  it is slightly more detailed than the first response but adds nothing new. Once again 2 broken machines in 4 years is pretty unacceptable for these kind of machines. It is very overvalued and Dyson seems to suppress reviews where it can.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 4, I called Dyson to order a part for my battery operated stick vacuum. They told me the part was out of stock but they need my credit card to pay for the part. So i used my **************** card on April 4 to pay for the part. Received NO communication of any kind. Called about a month later to get an update. She couldn't even find what i was referring to. Of no help!!!!!Called a few weeks ago and she told me to look on ******. Waste of time!!!Made a call today and she hung up on me and did not call me back. All i want is to receive the part i ordered to use my vacuum. I think their customer service personnel need a re-training course. Product is good but service is terrible.

  

  Business Response

  Date: 06/09/2025

  Hello: 
  
  Thank you for contacting Dyson.
  
  We are sorry to hear of our owners concerns and apologize for any inconvenience caused.
  
  In review of our owners order, the replacement battery ordered on April 4, 2025, was shipped and delivered with *** tracking # 1Z58333F0332512449. 
  
  Our owner also contacted Dyson Support on June 9, 2025, to place an order for replacement post-filter for his machine. This order has also shipped and can be followed with *** tracking # 1Z58333F0334830931. We thank our owner for their continued patience while their order is in transit. 
  
  Should our owner have any further questions regarding the above orders we recommend they contact Dyson support for assistance. 
  
  Thank you. 
  
  Dyson, Inc.