Reviews

This profile includes reviews for UScellular's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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UScellular has 370 locations, listed below.

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  UScellular

  8410 W Bryn Mawr Ave Ste 700 Chicago, IL 60631-3486

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  UScellular

  Dept. 603470 Dept. 0005 Palatine, IL 60055-0001

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  UScellular

  122 Hawthorn Center Hawthorn Center Mall Vernon Hills, IL 60061-1502

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  UScellular

  233 N Michigan Ave Chicago, IL 60601-5519

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  UScellular

  3635 N Halsted St Chicago, IL 60613-4315

Review Details

• Review fromJanette M

  Date: 07/13/2025

  1 star
  This cell company lies to get customers. Free phone lol. Not even close !!!! For 3 lines I was charged $ 500 to $700 a month. No extras nothing just unlimited talk text and data. My bill was never the same yet nothing changed except for the price from month to month. $ 7.00 to talk to them to extend your due date. They wont do a payment plan just an extension. My son neexs his service to monitor his blood sugar. They didnt care since september of last year i would bet i paid almost ******* or more for service and "free phone" lol. Now cant even use the Free Phone anywhere else because the Free Phones not paid off. Scam is all they do. They are a rip off. So misleading. Terrible place !!!

• Review fromBarbara W

  Date: 07/10/2025

  1 star
  I added 75 dollars in funds to my account and ********************** was supposed to give me 25 dollars. They didn't. I have called 3 times and twice they just hung up on me after wasting my time. I didn't have to add funds to my account, but did for the 25 dollars that I didn't get. I have done this process before with no problem, now I didn't get my 25 dollars and they kept my 75 in my fund. I would have never given 75 dollars unless I was getting 25, I didn't need to I had money in my fund

• Review fromAmy P

  Date: 07/05/2025

  1 star
  Used to love this company. I used to try and talk people into getting plans with this company. But this year the company seems to be going to **** in a handbasket and i'm not sure why. I upgraded my package a few months ago. Ever since then the nightmares have begun. Every 3 weeks my phone service goes out claiming.I owe them more money even though they just received payment anywhere from a day to several days prior.Then I get to spend several hours on the phone trying to get it fixed. They look into my record, they see my Bill's paid. But yet my service is suspended for unknown reasons. Somehow they magically make the signal reconnect. Now how they do not know that it's been paid prior to somebody looking at it.I don't understand they have no problem taking it out of my account every month on auto pay. So if you get the upgrade package, or just any plan expect that every few weeks you're gonna be without service for several hours (No calls in no calls out, except to pay a bill that you already paid)and you're gonna waste a few hours calling them to get rehook back up for nothing over and ******* seems to be every three weeks almost on schedule. Save yourself don't go through the headache.Find somebody that's stable in their company.Cause obviously this once having issues.

• Review fromLaurie M

  Date: 06/30/2025

  1 star
  We have been a U S Cellular customer since the bag phone days. My problem is with the unreliable internet service. It has NEVER worked since new in 2023. They finally sent me to the manufacturer to do an exchange in June 2025. But it's out of warranty after 1 year. I must pay $165 to cancel. My ******* disconnects every 5 to 15 minutes since 2023. Horrible reliability. Horrible service. I usually got smart mouthed when calling for tech support. I will make a video of me smashing my $165 NON WORKING modem. And switch carriers. After 3 decades.

• Review fromCamryn R

  Date: 06/30/2025

  1 star
  I've never had this much trouble trying to sign up for a wifi service, I've been trying to get wifi from this company since 6/19/25 and it's been a struggle throughout this entire process. When applying for the wifi, I wasn't told that I had to verify my personal information in my local office when I had given my info online. I had to call to see what was going on with the process of getting Internet and they then told me that I had to go verify my information in the store. I go and do that at my local store, only to find out that the guy who verified my information didn't complete it fully because he wasn't trained on it by corporate. He shared my frustrations and finalized it completely the next time I came in, and I called in the customer service line to finalize that I had physically verified my information. By then it had been nearly a week and the woman I spoke to would give me priority shipping and wave my fee. On 6/23 I received my router, only for it to be the wrong one and I was told by the customer *** over the phone that I could go to a corporate office and trade it in there for the correct router. I called that store and told them what was wrong and I was told by the guy who answered that he would have to check with his manager if they go trade in the routers and that I should call the customer service line again to make sure I was able to use this router in my area. I was told that I was good to trade the router and the customer service *** approved the router I needed, so I went to the corporate store in ****** Mo only to be treated like I was annoyance for even being there. The guy I spoke to was rude, didn't seem like he was interested in helping me, told me I had to pay for a restocking fee and taxes for the new router. Obviously we left, called customer service, waved the restocking, activation fee, sent me a new router and shipping label and told me I would get a refund for the old router when they received it. This organization is a mess.

• Review fromJennifer L

  Date: 06/17/2025

  1 star
  I don't want to give one star - they charged me for two years for international calling AFTER I called them the day we came home from the trip. I told them they owed me over $800 in charges and I refused to pay them any more money until they fixed their problem. (We switched to ******* immediately) They sent me to collections for a $500 outstanding bill. They are crooks and their service in our area *****.

• Review fromJaycie C

  Date: 06/10/2025

  1 star
  I have a ******* Flip that was malfunctioning so I went to the local office. I was informed that I would need to file a claim with my insurance because my warranty had expired one month prior. this cost ****** to file an insurance claim with *******. I was told by the sales representative that if the malfunction happened again I had a 12 month warranty on this new device and it would be replaced. 10 months later, the same malfunction occured and I called to have the phone replaced under warranty. I was told by asurian that it would cost 250usd to file a warranty claim and that this fee was the same fee as a deductible if I filed a replacement claim. I told the Asurian Representative to cancel the replacement request as I was not going to pay 250 to file a warranty claim. I then called US Cellular to inquire about the 12 month warranty i was told about. US Cellular said that the first phone I bought from them had a warranty but the replacement phone from ******* had the Asurian Warranty that cost ******, which is the same as the deductible if I needed a replacement. We I asked the Representative with US Cellular if they were aware of this, they said yes; although the sales representative in the US Cellular Store locally provided different information. This business needs to be held accountable to its customers when it gives false information in order to make a sale.

• Review fromTracy B

  Date: 05/29/2025

  1 star
  When i call Uscelluar they tell me one thing and do another My monthly bills go from 185 to 215 to all different amounts every month i have called several times and thought problem fixed Other friends say samething that UScellular charges whatever they feel like every monthly i have been with you 30 years and u have been good to me in past but when im on a fixed income and we are barely surviving and you pull whstever you feel like it out then there is a problem This has been happening month after month i have called them several times and when i think they solved the problem its not. Last month supervisor told me she was working with help desk to fix this as they acknowledged there billing is messed up. Im going to have my friends change over also to another company When i call and want to speak to someone higher than a superviisor they say there the highest person up you cant tell me there are no managers or directors to take call

• Review fromALEX H

  Date: 05/23/2025

  1 star
  Terrible. I'm not sure if the change to Tmobile is why or what but the last couple years have been horrible. Outages for no good reason, mobile networks just not working, customer service is not the quality it used to be. NOT at all happy with the service.... I've been with US Cellular since 2011.... Death date will be 6/15/2025 once this cycle is done.

• Review fromKyle P

  Date: 05/10/2025

  1 star
  Both my father, now deceased, and I were long time customers of ************************** years). When I reached out to customer service chat about getting a discounted phone, I was told that I could get a new customer discount since I had my recently activated line for less than a month after I took over my father's old account after he passed. The sale *** at US Cellular's sales department told me otherwise. I think it is absolute garbage that new customers get far better deals than long time customers. Was able to get the newest Android phone and a tablet besides by switching over to *******. Price point is similar too. Will not recommend US Cellular to anyone else again. At least not until they can offer suitable deals to long term customers.