Complaints

This profile includes complaints for Walgreens's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Walgreens

  200 Wilmot Rd # 2002 Deerfield, IL 60015-4620

  
• 

  Walgreens

  Bells Ferry Road Marietta, GA 30166

• 

  Walgreens

  P.O. Box 4024 Danville, IL 61834-4024

• 

  Duane Reade

  440 Ninth Avenue New York, NY 10001

• 

  Walgreens

  3822 Paxton Avenue Cincinnati, OH 45209

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been getting some of my type 1 diabetic supplies from this walgreens since the end of last year maybe longer and since the beginning of this year they have lied to me and overcharged me for my prescriptions (that are FULLY covered by my insurance) at first Walgreens said I needed a new prescription then they needed a specific "code" to clear it with my 8nsurance ( I had that done within a day) then after weeks of capls back and forth my insurance said there was NO SUCH CODE NEEDED when I told walgreens this they said Oh...we had the code in our systems the whole time and that was it... couldnt afford NOT to get my scripts i depend on them being a brittle diabetic I reported this to both ******* and to the pharmacist nothing has been done about my refunds DATES: ($ varies depending on how many scripts) these are from bank statements 6/6/25 $55.82 4/23/25 $230.46 3/28/25. $81.22 2/25/25 $81.22 1/25/25 $97.35 I'm a multiple amputee and wheelchair bound my mother goes and gets my prescriptions so she's dealt with all this firsthand the charges were made on her credit card please help this isn't right that they have robbed from me and treated my health like Iit didn't matter at all I want a full refund thank you very much

  Customer Answer

  Date: 06/16/2025

  The full address of the walgreens 

  

  Business Response

  Date: 06/20/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** sent this case to our leadership team for handling. The following information was provided as the resolution details. 
   
  
  
  Summarize the resolution addressing these questions:
  1. Date resolved: 6/19/25
  2. Who resolved: **** *. Store Manager, ***** *. District Manager and ******* *. AHT Rph
  3. How resolved: After gathering the background information and confirming the steps the store took to resolve the issue and assist the customer in reducing the price of the script until the issue with ******** was resolved. We spoke to the customer today and she confirm how helpful the store was, the issue is not with the store it is with ********. Insurance was being rejected due to a CMN form issues which is handle through ************* Department. Store opened a ticket a while ago, after talking with customer she confirmed this and that she had been on at least 1 call with Corp and ******** to resolve issue with the script being rejected and provide the needed information to ******** and attempt to get the reimbursement she was seeking. We now have the proper authorization, and her next script should be fully covered which will happen in 2 weeks.
  4. Customer satisfaction: Customer is happy with **********************, it was ******** she is unhappy with and they will be emailing the ** today, from what they said to close or update the case.
  5. Compensation given: We are offering the customer *************************** cash which she was supper appreciative off.
  
  
  If you have any questions please do not hesitate to contact me. 
  
  
  
  
  Thank you, 
  
  
  Dr. ******** *.
  Executive Response Specialist
  *************************************br>***********************
  Fax: ************

  Customer Answer

  Date: 06/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/12/2025, I picked up a prescription for an ********* cream at store #****. Upon looking at the box instructions, it states, an applicator is enclosed for dosage usage. However, there was no applicator in the box to dispense the cream. I spoke to the Walgreens pharmacy manager. She said that no applicator was included with this product. The manager said, I would have to call the manufacturer to get an applicator. I asked for a refund and was refused.Upon examining the tube of cream, there was no seal on the product.I paid $67.79 for this cream. It was clear, this package had been tampered with. Someone has removed the applicator from the box and the seal has been broken.This product is not being dispensed to me in a safe tamper proof condition. Surely, this constitutes a refund and an apology for the inconvenience I have suffered.

  

  Business Response

  Date: 06/20/2025

  Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  
  
  Summarize the resolution addressing these questions:
  1. Date resolved: 6/18/25
  2. Who resolved: DM w/ support of MGR
  3. How resolved: Resolution was already in process with patient prior to receiving the BBB. *** was working with the manufacturer to get the applicator overnighted. Pharmacy received applicator with product and replaced patient's prescription.
  4. Customer satisfaction: Customer expressed satisfaction.
  5. Compensation given: $20 gift card
  
  
  If you have any questions, please do not hesitate to contact me. 
  
  
  
  
  
  
  
  
  Thank you, 
  
  
  
  
  ****** *.
  Executive Response Specialist
  **********************************************************************************
  Fax: ************

  Customer Answer

  Date: 06/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I met the Walgreen Regional Store manager who resolve my compliant. My prescription was completely filled correctly.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son is an epileptic He has been out of his epilepsy medicine for 4 days now and is at severe risk for having a seizure! Walgreens has made no attempt to be responsible for their patients at this location. The pharmacy manager who assured me she had put in a request for emergency medication for my son entered his birthdate wrong so no medicine was ordered after multiple attempts to get back in touch with the store being, being put on hold for hours on end only to be hung up on when somebody does answer the phone. They do not even speak. You can hear them up the phone and hang up on you. The store manager was rude and would not even let me speak to the pharmacist They have truly put a young mans life at risk with their neglect . Pharmacist are doctors. They are held accountable by the pharmacy board. They are responsible for their patience. I also have filed a complaint with the pharmacy board for the pharmacist at this location, and also for the pharmacy techs who are not trained properly and have no consideration toward patient. Best interest! .

  

  Business Response

  Date: 06/13/2025

  Thank you for contacting Walgreens ****************************** I apologize for any inconvenience that this may have caused. Unfortunately we did not receive enough information from your email to respond appropriately. In order to assist you please provide the following information: 
  
  1. Store location full address
  2. Date and time incident
  3. Employee's name or brief description of the employee's you are referring to.
  
  Please reply and provide the necessary information and we would be happy to follow up. Thank you for your continued business.
  
  ******* *.
  Executive Response Specialist
  **************************************************************************************
  Fax: ************

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The manager at the pharmacy asked if I wanted to use my card on file, I said no and she ran it anyway for a $400 prescription and now its taking up to 5 days to return to my account. Additionally at the time of the transaction, I asked if she charged the account on file and she said no that it went to the card I attempted to swipe.

  

  Business Response

  Date: 06/15/2025

  Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  
  
  Summarize the resolution addressing these questions:
  1. Date resolved: 06/15/2025
  2. Who resolved: District manager ******* *********
  3. How resolved: The customer was contact several times with no response. A message was left for a call back on 06/12/2025 the customer never called back. 
  4. Customer satisfaction: N/A
  5. Compensation given: N/A
  
  
  If you have any questions, please do not hesitate to contact me. 
  
  
  
  
  
  
  
  
  Thank you, 
  
  
  
  
  ****** *.
  Executive Response Specialist
  ******************************br>*************, AL 35661
  Fax: ************
  
  
  
  
  

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just got out of ** got to walgreens at 8:52 went through the drive through - they told my husband to go inside. Then he got inside still before 9:00PM their closing time - they asked him to go to another location to get the medication. I just left the ** we are one mile from our home. We are at there BEFORE closing and they want us to drive 10 miles out of out way because they don't want to work a few minutes after **** When my husband came out and told me I went inside and the pharmacist told me that it takes 15 minutes to fill a prescription - had she started when we got there then it would have been almost done . She refused to fill it stating it was a long day for her already and she wasn't going to do it. I just got out of the hospital I needed my medication. She was aware of this and she still refused She said it would take to long. I needed 2 medications I asked if she could fill just one and she still refused to do it If the pharmacy is open till 9pm and you arrive at 8:50 your prescriptions should be filled.This seems to be a common complaint after looking at the reviews on line. I will never ever fill any medication at any Walgreens in the future. Store #**** Walgreens Pharmacy at ****************************

  

  Business Response

  Date: 06/13/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.
   
  
  
  1. Date resolved:06/10/2025
  2. Who resolved: District Manager, ****** *.
  3. How resolved: Store Manager ******* *., spoke with the customer regarding their recent visit along with poor customer service. Their prescription was already filled. 
  4. Customer satisfaction: Unknown
  5. Compensation given: No compensation
  
  Thanks,
  
  ****** *.
  Executive Response Specialist
  **************************;
  ***********************;
  Fax: ************
  
  

  Customer Answer

  Date: 06/17/2025

   
  Complaint: 23437203
  
  I am rejecting this response because:

  This was about the Pharmacist she works for Walgreens maybe not that store but she works at a Walgreens location and what she did is a violation of the state of ************** board.   She can not deny filling medication because it has been a long day.    Nothing in the reply discusses my REAL complaint against the Pharmacist.     Yes I got my medication from HEB 12 hours later - I went without the medicine I needed from the hospital for 12 hours because Walgreens Pharmacist had a long day and wanted to stop filling medication early.      To resolve my complaint I want to know that Walgreens has done something to this Pharmacist - and the staff working that evening - they could have stood up and said this is WRONG we need to fill her medicine.    Educate them,.  something on the importance of people especially ones leaving the hospital they need their medicine and if Walgreens  Pharmacy is open these need to be filled.

   

  I needlessly suffered an extra 12 hours without my medication because Walgreen Pharmacist had a long day. 
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Walgreens had my order for ****** for a few days and did not tell me that they had none until I was on my last doses and went to pick up the new order. There is a major problem with Walgreens keeping drugs in stock. First I could not get ******* and now ******. They claimed there is a shortage, so why then can I obtain it at other pharmacies (as I learned today re. ******)? Walgreens is a large corporation and should be able to obtain these medications from their suppliers. I am thinking that they want their supply at a lower cost than other chains are offering, and this is the reason other companies are getting it first. We need to know the truth. I have asked my insurance repeatedly not to select Walgreens as a preferred pharmacy, and will do so again. This pharmacy on *****************, is understaffed too. They actually send some of our refills to *********** to be filled! They fill 90 tiny pills in huge, wasteful plastic bottles too. Walgreens has a bad reputation here.

  

  Business Response

  Date: 06/09/2025

  Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
  
  
  
  Summarize the resolution addressing these questions:
  
  1. Date resolved:  6/6/2025
  2. Who resolved:  ******* *., Store Manager
  3. How resolved:  Customer was able to get her medication at an SSM pharmacy that day and did not have any gaps in therapy. The store worked with her choice of pharmacy to get it resolved quickly.
  4. Customer satisfaction:  Yes
  5. Compensation given:  No
  
  
  
  If you have any questions please do not hesitate to contact me.
  
  
  
  
  
  
  
  
  
  Thank you,
  
  
  
  
  ******* *.
  Executive Response Specialist
  ***************************************>***********************
  Fax: ************
  
  
  
  
  

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ****** gift card from Walgreens on May 17, 2025. Upon entering the ****** gift card PIN from the back of the gift card to the ****** website, it says the card has already been redeemed. I have reached out to Walgreens via phone, and they said they couldnt help. I have also been reaching out to ****** daily, and they keep re-routing my calls. I have filed a dispute with my credit card company, and a report with US FTC. I feel like I am almost out of options to get a refund of the $200 that I put in to purchasing the gift card, only to realize it was tampered with at the store before I purchased it.

  

  Business Response

  Date: 06/06/2025

  Thank you for contacting Walgreens ****************************** We apologize for any inconvenience that this may have caused. Unfortunately we did not receive enough information from your case to begin the review. In order to assist you please provide the following required information:
  
  1.Images of the front, back of the gift card
  2. Store location
  3. Images of the gift card packaging
  
  If you have any questions please do not hesitate to contact me.  
  
  Thank you,  
  
  ******* *. 
  Executive Consumer Relations Representative 
  ***************** 
  *************, AL 35661 
  Fax:************ 

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my mother to Walgreens to purchase giftcards (1 being a **** **) as Christmas gifts on Dec 19, 2024. I tried to make an online purchase in Jan 2025, but the card read $0 balance. I called both stores (Walgreens and Macys)-which both stores said they're not responsible and the other should reimburse. I was told by ***** customer service that the card got canceled on Dec 24, 2024. No explanation on who, why...just canceled. I filed a complaint with Walgreens GC **** Feb/Mar. I received an email with a 'Partner Card #' and to call ***** with this information.I called Macys Cust. Service with all the information from the email. Maybe a month went by before I called Macys again to check the status (May 2025). ***** said they would send out a card via mail within 5 business days. I didn't receive the *** so I called again (May 23rd?) and informed *** I didn't get the card. Was put on hold....*** came back to say a ***lacement card would be sent out (5 bus. days again). No card still. I called AGAIN (Jun 4th) to notify that I still havent received the *** Macy *** indicates that I have to submit yet another claim and that will take ***** days!! I trusted that the investigation was completed months ago! So why should I trust it's being done now?!! Both companies are scammers/fraud and yet, my mother is STILL out of $100! Her CC statement shows the debited transaction. I do not trust they're doing their part to rectify this situation!

  

  Business Response

  Date: 06/05/2025

  The card that was purchased and the card that the customer provided to us do not match. The card that was purchased was successfully activated on 12/19/24 at location 4306 in the amount of $100.00. The physical card the customer has is inactive.
  
  The customer should reference the partner's gift card number, which is provided below, when contacting the partner regarding their gift card issue. It is the partner's discretion on whether they can assist the customer with their gift card issue based on the partner's gift card terms and conditions. Gift cards cannot be redeemed prior to activation. Walgreens corporate policy is no refunds or exchanges on gift cards.
  
  Partner Gift Card #: 931178227441645
  
  For lost/stolen or damaged Macys gift cards the customer will need to contact Macys and open a lost, stolen, or damaged gift card case with Macys. The customer should fax this information to **************. ***** will work with the customer on replacement if funds are available.

  Customer Answer

  Date: 06/06/2025

   
  Complaint: 23426705
  
  I am rejecting this response because:
  After my mother effectively activated the card, 1-how is it the card doesn't match?  2-More importantly, WHO deactivated the card DECEMBER 24, 2024 from Walgreens??? 
  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 06/12/2025

  Partner Gift Card #: *************** (The activated card number)
  
  For lost/stolen or damaged Macys gift cards the customer will need to contact Macys and open a lost, stolen, or damaged gift card case with Macys. The customer should fax this information to **************. ***** will work with the customer on replacement if funds are available.

  Customer Answer

  Date: 06/14/2025

   
  Complaint: 23426705
  
  I am rejecting this response because:
  Neither of my inquiries asked were answered. Strangely the card purchased isn't the card # I have on hand and it was canceled a week later. 

  Yes, file a report with Macys now. But I still deserve an explanation to how all of this chaos begun with Walgreens. 

  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $10 Walgreen's branded digital gift card, which is supplied and managed by ******, on 8/1/2024. I attempted to use the card in February 2025, but it returned an error. Attempts to check the balance and transaction history produced an error as well. I called the phone number listed and spoke to ******'s contracted customer service team about the issue. The *** informed me that the card had been deactivated due to possible fraud. She asked me to verify my information, where and when I purchased the card, etc. After answering all of her questions, she reactivated the card. I verified this by checking the balance and history. Fast forward to 5/11/25. I tried to use the card for the first time again. Again I received an error. Again, the same error presented when trying to check the balance and transaction history. I called **************** number again. The *** verified that the card had been deactivated once again and he also verified that the $10 had never been used. However, this time he said the card could not be reactivated. He refused to provide a replacement and told me to contact Walgreen's. Of course, Walgreen's directed me back to ****** since they are the provider and manager of the gift cards. I am attaching the digital gift card in question. I simply want the $10 gift card I paid for.

  

  Business Response

  Date: 06/06/2025

  
  Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  
  
  Summarize the resolution addressing these questions:
  
  1. Date resolved: 6/6/2025
  2. Who resolved: ***** *.
  3. How resolved: #**.00 MyWalgreens cash has been added to the customers account. 
  4. Customer satisfaction: Unknown
  5. Compensation given: #**.00 MyWalgreens cash has been added to the customers account for the value of the ************************** gift card. 
  
  
  
  If you have any questions please do not hesitate to contact me. 
  
  

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a sephora gift card on 3/21/25 at store located on **********************************. Amount on gift card was $50. The person i gave the gift card to attempted to use the card, however there was no funds. ******* was contacted and we were told that they could not do anything because the purchase was made with walgreens. I contacted Walgreens and provided them With everything they had asked for which was a copy of the receipt, a photo of the gift card and my phone number. After two months they finally reached out with a status offering no solution.

  

  Business Response

  Date: 06/05/2025

  Walgreens can confirm that the gift card(s) was successfully activated at time of purchase in the amount shown on the purchase receipt. If the customer would like to check the balance of their gift card(s), is having redemption issues, need to dispute the redemption of their gift card, or needs assistance with the damaged PIN, the customer will need to contact the partner directly for further assistance by calling the phone number or visiting the web address listed on the back of the gift card(s).

  Walgreens and ****** can only confirm that the funds were successfully loaded onto the gift card(s). Gift cards cannot be redeemed prior to activation at the register. Walgreens corporate policy is no refunds or exchanges on gift cards.