Business Profile

Pharmacy

Walgreens

Complaints

This profile includes complaints for Walgreens's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,370 total complaints in the last 3 years.
686 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/27/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 6th I bought four self test from Walgreens. when I bought them I asked 3 people including the cashier and the person who helped me find the items if they are returnable and they all assured me they were. When I could not use the items I returned them a couple of days later with the receipt as I have been told but they refused to return it stating they have the right to refuse. I went through a lot of hassle and manipulation with them. The manager refused t help and asked me to leave and not talk to anyone anymore. Called the customer support national number and they sent me to another number that is third party and requested a denial number. When I said the number was not given to me I was asked to return to the store and ask for one. When I told them I was by the store and suggested to them to speak to the manager they refused and hung up on me. The manager denied such a denial number exists and said he could not help me further. When I asked him to talk to them again if I call them he refused and asked me to leave. Security came and suggested that I should leave. I called toll free customer national number again and they said they will take that into consideration and call me back. they did not. When I call back they said there is nothing they could do and hung up on me. Please help I need my full refund. this is scam and people should e warned about it. This Walgreens is at *****************************************
Business Response
Date: 06/30/2025
Thank you for contacting our company in regard to this complaint. Our Consumer Relations department sent this case to our leadership team for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:

1. Date resolved: This was resolved last week on 6/27. Covid test purchase over the counter are not refundable in the system.
2. Who resolved: District Manager John M. called customer and store manager issued refund on 6/2/25. Trainning will retrained to remind all customers that OTC covid tests are not returnable.
3. How resolved: SM gave a refund for $147
4. Customer satisfaction: Yes
5. Compensation given: $147

If you have any questions please do not hesitate to contact me.

Thank you,

Dr. Kimberly J.
Executive Response Specialist
521 W. Avalon Ave.
Muscle Shoals, AL 35661
Fax: 256-389-3763
Customer Answer
Date: 07/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23526021, and find that this resolution is satisfactory to me.

Sincerely,

Gerard Baghdassarian
Initial Complaint
Date:06/24/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
3/3/25 first com *** union sent 'fraud alert' asking if I used my **** debit card, ending number 1854, at walgreens in **. I'm in **, response to them was 'N', card has never left my possession in ***On 3/12/2025, first ************ submitted a 'fraud ***' form to me to complete and return so they can resolve the investigation. received fraud mgm letter 3/17/2025 to complete and resubmitted information to first commonwealth on 3/18/2025 to investigate 'fraudulent amount of $150.00' taken from my account without my authorization, as they had requested no response, on 4/21, per first commonwealth complaint was closed with no resolution I then reopened fraud claim for 2nd and 3rd time on 4/21/25 and 5/2/2025. response from first commonwealth was 'no chargeback rights exist because, supposedly, they are saying I participated in the disputed transaction'. This did not happen, I have been disputing this error since march. Error was on the part of walgreens taking money from my account without authorization, in short, account was hacked. 1st ************ issued new card to me due to the 'fraudulent' charge'.this transaction not authorized by me at any time, always going back and forth to have the $150.00 submitted back to my account. This has been going on since March and I have been getting the runaround since day one when first commonwealth advised me of the 'fraudulent' transaction. I have given them more than enough time to resolve and as of 6/24/2025, I'm still waiting for the $150.00 to be deposited to my ********** account number is ************ (checking)
Business Response
Date: 07/02/2025
Thank you for
contacting our company in regard to this complaint. Our Consumer Relations
department has sent this case to the District Manager for handling. The
following information was provided as the resolution details.

Summarize the
resolution addressing these questions:
1. Date resolved:
7/1/25
2. Who resolved:
District Manager Jose V.
3. How resolved:
District Manager Jose V. called the customer to apologize for the inconvenience
and assured the customer that the appropriate steps will be taken by management
to investigate the transactions and prevent any further disruptions.
4. Customer
satisfaction: Yes
5. Compensation
given: Refund

If you have any
questions, please do not hesitate to contact me.

Thank you,

Denzel S.
Executive Response
Specialist
521 W. Avalon Ave.
Muscle Shoals, AL
35661
Fax: 256-389-3763
Customer Answer
Date: 07/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23513482, and find that this resolution is satisfactory to me.

Sincerely,

Linda Cramsey
Initial Complaint
Date:06/24/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Went to the Walgreens Pharmacy on 6/21/2025 around 8:15PM asking about Paxlovid to treat COVID-19 symptoms, I was told they have one dose in inventory and I need a doctor's prescription. I called my insurer from the Walgreens parking lot, scheduled a tele-medicine appointment and had the prescription submitted. Went back to the pharmacy, they said it will take 30 minutes to fill the prescription. I waited patiently and after ~45minutes of waiting when I asked about the status they started looking into it. Then they said they are having trouble getting the insurance sorted out and are getting an error message. I researched the error they were getting and told them the likely problem is mixing up the birth date of the main policy holder and another person on the policy getting care. This turned out to be the case in the ****** the mean time, around 10:00PM a family came in asking fill a Paxlovid subscription. Initially they told the family they don't have any left in stock and they will have to come back next week. Then they started whispering to them and gave them the last dose they had and I have been waiting for more than 2 hours at that point. A little later they told me they fixed the mix-up with the insurance but they don't have any medicine left in stock. They knew I was waiting there for a long time, they knew they had one dose left, they knew they confirmed this to me before getting the prescription. However, they decided to leave me without medicine for the weekend and giving their last dose to a family that just came in. The paperwork mistake was clearly on their end, I was waiting patiently for 2hrs15mins to be served just to witness a very unprofessional transaction conducted through whispering. I will not describe the racial discrimination part of it which is relevant given the race of all involved parties and I want to limit this complaint to unprofessional business behavior.
Customer Answer
Date: 06/25/2025
Walgreens Pharmacy address:
17522 Beach Blvd, Huntington Beach, CA 92647
Business Response
Date: 06/28/2025
Thank you for contacting our company in regard to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details.

1. Date resolved: 6/26/2024
2. Who resolved: Sunjay S., District Manager
3. How resolved: DM spoke to the patient to apologize on behalf of the team. The team did make a mistake, and the store manager has provided documented training, The pharmacy manager and store manager documented a conversation with the team members involved due to lack of communication. There was an issue with the insurance and while they were resolving and also during a shift change the drug was dispensed to another family. They offered to locate it at another location, but the patient did not want to wait any more. The patient informed me he did not want any compensation, that he just wanted action taken for the mistake. I assured him we would take the necessary action and provide additional training and also offered to mail him a gift card which was sent out by the store manager today.
4. Customer satisfaction: Patient is Satisfied with the outcome
5. Compensation given: $100 gift card

If you have any questions, please do not hesitate to contact me.

Thank you,

Brittany O.
Executive Response Specialist
Customer Answer
Date: 06/30/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23503648, and find that this resolution is satisfactory to me.

Sincerely,

Barna Zajzon
Initial Complaint
Date:06/24/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not getting my register rewards from my curbside purchases. I am being cheated and its getting ridiculous to this point as well as an inconvenience. I purchased the ***** body wash and Ive checked my account and still no rewards. Now I have to take time to return the products and try again. Their systems never work or they are false advertising
Business Response
Date: 06/29/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling.The following information was provided as the resolution details.

Summarize the resolution addressing these questions:
****** resolved: 06/28/2025
2. Who resolved: District Manager ***** ******
3. How resolved: Several phone calls were made, and I also left a voicemail and the customer has never answered her phone or called me back.
4. Customer satisfaction: I was never able to get in touch with the customer
5. Compensation given: No compensation was given

If you have any questions, please do not hesitate to contact me.

Thank you,

****** *.
Executive Response Specialist
******************************br>************************************
Initial Complaint
Date:06/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 20 I submitted an "insurance override" for an early refill. The claim went through medicine was to be completed in ***** minutes and processed as a "successful insurance override." Walked to the pharmacy to see a pharmacist I never seen in my life. He told me he never got it but sit down and we'll help you no worries. Ignored me the whole time. The claim was recoverd and then reversed by a pharmacist named ****. This is not good as no were is the medicine A ILLEGAL, NON CONTROLLED SUBSTANCE! IT'S NOT AN CONTROLLED SUBSTANCE. after being kidnapped from my original family and being in a strange weird place, I need my medicine. I'm being held hostage and police officers don't believe me. I'm left homeless robbed of everything and still no one gets my back and this is how they hold you for human trafficking!
Business Response
Date: 06/25/2025
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details.

1. Date resolved: 6/25/2025

2. Who resolved: District Manager Renaldo P

3. How resolved: Our District Manager Renaldo P explained to the patient the rules and restrictions around the drug that they were trying to get a refill for. Our District Manager Renaldo P also worked with the pharmacist and the patient for an agreed upon refill date. The customer agreed and was asked to take any future concerns to the Store Manager for assistance.

4. Customer satisfaction: Satisfied

5. Compensation given: None

If you have any questions, please do not hesitate to contact me.

Thank you,

Brandan M.
Executive Response Specialist
Initial Complaint
Date:06/23/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Need refund from March. Paid for prescriptions that should have been submitted to insurance. I was told the refund had to process through corporate. I have been told at least 4 times that the request was being submitted to billling for approval and a check would be issued within 2 weeks. A *** helped me at the end of May, talked to a manager, said it was approved and I would get a check in 2 weeks. Called again today and was told it was being submitted for approval. Total run around. Seems like they just want me to give up or forget about it. It is now 3 months later and still no resolution. They refuse to email me a confirmation that it is handled or let me talk to a supervisor. I just want the refund.
Business Response
Date: 06/26/2025
Thank you for
contacting our company in regard to this complaint. Our Consumer Relations
department has sent this case to the District Manager for handling. The
following information was provided as the resolution details.

Summarize the
resolution addressing these questions:
1. Date
resolved: 06/25/2025
2. Who resolved: Retro Billing
3. How resolved: Spoke with the customer and confirmed refund and total
amount.
4. Customer satisfaction: yes
5. Compensation given: Refund for $67.76

If you have any questions, please do not hesitate to contact me.

Thank
you,

Ashley M.
Executive Response Specialist
521 W. Avalon Ave.
Muscle Shoals,
AL 35661
Fax:
256-389-3763
Initial Complaint
Date:06/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Absolute worst, Had a rx sent on may 22nd, called 05/22/25 was told rx would not be ready until 06/20/2023. went in person 06/23/2025 to pickup said not ready come back ***** mins called back an hr to ask if rx is ready was told later today.This location has zero communication skills, do not value patients time and need to take C2 medication on time as prescribed zero empathy for anything. Will be cancelling all my rx and never using this pharmacy again its always some issues with them.Walgreens on *****************************
Business Response
Date: 06/25/2025
Thank you for contacting our company in regard to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details.

1. Date resolved: 6/24/2025
2. Who resolved: Scott C., Store Manager
3. How resolved: Apologized to the patient for the inconvenience and offered cash rewards.
4. Customer satisfaction: Yes
5. Compensation given: $25 WCR

If you have any questions, please do not hesitate to contact me.

Thank you,

Brittany O.
Executive Response Specialist
Initial Complaint
Date:06/23/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I started making a photo book on the Walgreens Photo online website for our nephew as a college graduation present. The website has changed and is not nearly as user friendly as it used to be.There was a glitch, and I could not enter text in any text boxes. On June 11, 2025, I called Walgreens Photo. Ultimately, this call resulted in my filing an escalation with a supervisor named ******. I told her to ask that I be emailed not called to deal with the **************** is June 19, 2025. Over a week later. I have heard nothing from Walgreens Photo regarding the escalation. I was not given a reference number on June 11. I called this morning and first spoke to ******** who transferred me to *** in Corporate Consumer Relations which was NOT the right department. Then I got transferred to a third ****** who transferred me before I could get her name. **** was number four and she said she could help me, but I told her I NEED A SUPERVISOR IN PHOTO. She could not oblige, so I said I need the corporate address because I am filing a BBB complaint. I have been unable to work on the photo book since June 11. On hold, I was sent to a recording about what language I wanted so I hung up and initiated a new call where I got ******. She wanted information about what was going on--and I had to keep telling people this is NOT an internal complaint; I do NOT want customer relations; They can't help me.****** wanted details, but I said no. Enough. I have wasted so much time! So I am filing this complaint.
Customer Answer
Date: 06/23/2025
Hello,
I have no idea where Walgreens Photo is located because my project is online. I can give you the number I called. Will that help?
It's 877-250-5823, press 2 for photo. I am not going through a store, just their crummy website.
Business Response
Date: 06/25/2025
Thank you for
contacting our company in regard to this complaint. Our Consumer Relations
department has sent this case to the Ecommerce Issue Resolvers for handling.
The following information was provided as the resolution details.

Summarize the
resolution addressing these questions:
1. Date resolved:
6/25/25
2. Who
resolved: Ecommerce Issue Resolver
Sharmice H.
3. How
resolved: Ecommerce Issue Resolver
Sharmice H. emailed the customer to apologize for the inconvenience and assured
the customer that the appropriate steps will be taken by leadership to prevent
any further disruptions to service. The customer confirmed the problem was no
longer persisting.
4. Customer
satisfaction: Yes
5. Compensation
given: None

If you have any
questions, please do not hesitate to contact me.

Thank you,

Denzel S.
Executive Response
Specialist
521 W. Avalon Ave.
Muscle Shoals, AL
35661
Fax: 256-389-3763
Customer Answer
Date: 06/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23491849, and find that this resolution is satisfactory to me.
Sharmice H. was very kind and personally caring.
Thanks to the BBB for your help.
IT ALWAYS WORKS!

Sincerely,

Jill Sinclair
Initial Complaint
Date:06/23/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
JUNE 20, 2025 I visited this location for passport photos. I had to wait to have the pictures taken and then I waited for an hour plus for an employee to complete the transaction on the computer. This location has two computers but only one works for passport photos. The employee asked the patron working on the computer if she could use it for my passport photos. The employee then entered my information into the computer. I advised I needed a digital copy and she showed me a card with a qr code and explained I just need to scan the qr code to obtain my digital copy. I scanned the qr code when I was home and received a blank screen. I called the store to ask how to obtain the digital copy and the employee stated that I needed to enter my email address on the computer when I was in the store. I never touched the computer, the employee that completed the transaction asked for my name and telephone number. The employee told me I had to come back in to obtain the digital copy. I explained that I wasn't able to do so due to my disability and asked if the process could be completed without me there seeing as though the only thing that required my presence earlier was the photo. I was told it wasn't possible. I asked to speak with a manager and was told the manager would be in on Sunday. A phone call to the corporate office was useless, I was transferred four times and each representative was rude and dismissive. This caused me to miss the window to renew my passport online.
Customer Answer
Date: 06/23/2025
Walgreens
2725 Clemson Road
Columbia SC 29229
Business Response
Date: 06/23/2025
Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has sent this case to our Leadership Team for handling. The following information was provided as the resolution details.

1. Date resolved: 6/23/25
2. Who resolved: Leadership Team
3. How resolved: Customer do not need the passport photo anymore. The customer wants a refund for $10.79. We are unable to do this as the customer cannot get into a store in the near future for us to perform the return. Customer has disabilities and is not able to easily leave the house and visit the stores. We provided a Cash Reward for the amount of $30. This has been added to her account, and she can use anytime she visits our stores. Customer was happy with the Cash reward option and agreed to it.
4. Customer satisfaction: Yes, the customer agreed to the resolution and was happy with it.
5. Compensation given: $30 Cash Reward.

If you have any questions please do not hesitate to contact me.

Thank you,

Shawnta W.
Executive Response Specialist
521 W. Avalon Ave.
Customer Answer
Date: 06/24/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23504225, and find that this resolution is satisfactory to me.

Sincerely,

Tia Mcdougal
Initial Complaint
Date:06/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to the Walgreens on ***************************************************************************** on 05 25 2025 around 5 pm To get a prescription filled that I need for my dental appointment and me and the pharmacist got into a verbal argument about the discount codes he stormed off didnt fill my prescription and I yelled get out of the store And I stated I need my prescription so I can take elsewhere He refused and I stated I will be filing a complaint because that is a violation for refusing to give me my prescription so I can take it elsewhere Every pharmacy has been contacting this pharmacy they have not been able to get in contact with this pharmacy and now its starting to become personal I dont care if he didnt want to I could easily go elsewhere But refusing to give me my prescription slip because I dont want to pay what you want me to pay for a generic brand medicine is Absurd
Business Response
Date: 06/26/2025
1. Date resolved: I (LindaFugett)spoke to customer and apologized 6/24/*****
. Who resolved: ***** Fugett3.
How resolved: I apologized cause she was more upset about his attitude towards her
4. Customer satisfaction: yes
5. Compensation given:25.00 in Walgreen's money

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