Complaints

This profile includes complaints for Walgreens's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Walgreens has 1796 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Walgreens

  200 Wilmot Rd # 2002 Deerfield, IL 60015-4620

  
• 

  Walgreens

  12110 Lebanon Road Cincinnati, OH 45241

• 

  Walgreens

  6355 Dixie Highway Fairfield, OH 45014

• 

  Walgreens Drug Stores

  6961 Madison Avenue Indianapolis, IN 46227

• 

  Walgreens Drug Stores

  2710 W. 16th Street Indianapolis, IN 46222

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a $100.00 Sephora gift card on 12.22.2024 as a gift at the Walgreens with my **** card. Recipient tried to use it in April of 2025 and was advised by ******* that it had already been used in 3 transactions on 01.01.2025. I immediately reported this to **** and was told that it was past the 60 day limit of contesting the charge. I contacted Walgreens and was given a case number of ********. After repeated calls and emails to Walgreens I was advised that they are not able to help me. I had emailed the purchase receipt and the front and back of the gift card as requested by Walgreens. I contacted ******* a few times and was advised that they treat the card as cash and also are unable to help me. I have documentation of all my phone calls and emails with the 3 entities. Neither of the 3 is willing to take responsibility for the loss. Can you help me?Thank you.

  

  Business Response

  Date: 06/07/2025

  
  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our third-party gift card processor for assistance. The following information was provided as the resolution details.  
   
  
  1. Date resolved: 6/6/2025
  2. Who resolved: InComm, 3rd Party Gift Card Processor for Walgreens 
  3. How resolved: Customer purchased $100 Sephora gift card from Walgreens store 829 and disputed that there were no funds on the card. 
  
  We were able to credit Walgreens back for this card. Since Walgreens will receive the credit back for the card, Walgreens will need to make the customer whole for the transaction.
   
  Once we receive the invoice details, we will begin the disbursement process to refund the customer. Customer will receive a check in the mail from our accounting department.
  4. Customer satisfaction: Unknown 
  5. Compensation given: Will refund $100.00

  If you have any questions, please do not hesitate to contact me. 
  
  Thank you, 
  

   

  
  ******** *.
  Executive Response Specialist

  Customer Answer

  Date: 06/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

  At this time the response is satisfactory. However, my concern is that this case should be closed after I have received my funds. I worry that Walgreens may not follow thru on their end since Ive had great difficulty in trying to handle this on my own. 
  Thank you for your assistance in this matter. 

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Locationof store: ,************************************************ May 27, 2025 i placed an online order for 2 items at 5:59 eastern time, orders are supposed to be filled within 30 minutes. I understand delays happen, at 6:29 I received a text my order would be delayed which is fine. I waited another hour and half still no order. This has been the practice of the white lady with maybe short hair that is a manager for sometime now. She doesn't like servicing certain customers. I have repeatedly called these incidents in and told I called ************** to report the treatment we have been receiving. The initial person got my name is explained to her the incident. She gathered information, asked if she could put me on hold. Then someone from ************************ got on call. She then transferred me back to the department to take a formal complaint. A male took this call and he was rude. I called back a 2nd time a very nice lady took the call and stated I needed to speak with a supervisor. The supervisor got on the call and was just overtalking me and just seemed to.not want to be bothered. I disconnected the call and now reaching out for help. The supervisor called my phone back from ************** I asked him not to call my phone back and i would directly reach out to corporate for help. I did not cancel the order someone whom i spoke to canceled it. The service and disrespect that I received today was horrific, and please pull the call with the supervisor as well because he never even tried to rectify the situation. I have been a shopper of walgreens 20 plus years and this location was under very good leadership till the other 2 ladies left. The lady know doesn't like or want us in this store and it's just not right. It's the same treatment whether we come in or place an online order.

  

  Business Response

  Date: 05/30/2025

  This consumer does not have an account with ********************** Specialty Pharmacy.  The consumer's complaint is regarding a product order with Walgreens store number 6744 at ************************************************. The phone number for this location is ************.  

  Thank you.

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23384826
  
  I am rejecting this response because:

   

  This issue needs to be handled by corporate, this is the adress listed for Walgreens corporate in *******. I tried Walgreens corporate number which i listed in original complaint but was unsuccessful.  Please provide Walgreens corporate location?
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 06/09/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** sent this case to our leadership team for handling. The following information was provided as the resolution details. 
   
  
  
  Summarize the resolution addressing these questions:
  1. Date resolved: 6.9.25
  2. Who resolved: Emsal D. District Manager
  3. How resolved: District Manager has attempted to reach the customer multiple times to address the ********************** pickup, but the customer has not responded. We want to thank the customer for letting us know about their concerns. We take matters of employee behavior, discrimination/profiling very seriously and have submitted the concern for internal review. This review is separate from any immediate needs, such as the pickup order issues that the District Manager was calling to address. Rest assured, all issues are being handled diligently. A thorough review of all information will be completed, and we will take appropriate action following our review of the situation. 
  4. Customer satisfaction: Unknown
  5. Compensation given: None
  
  
  If you have any questions, please do not hesitate to contact me. 
  
  
  
  
  
  
  
  
  Thank you, 
  
  
  
  
  Dr. ******** *.
  Executive Response Specialist
  ******************************br>***********************
  Fax: ************
  
  

  Customer Answer

  Date: 06/09/2025

   
  Complaint: 23384826
  
  I am rejecting this response because:
  

  There have been multiple incidents since she came to the store, it wasn't just this issue. Everyone should feel safe and be treated with respect. Myself and others reported this directly to corporate who just refused to address. 

  I will not return to that store, bit have found a neighboring store in a different city. The staff was kind and the manager actually was very helpful in helping me find items i was looking for.

   

  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 06/11/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** sent this case to our leadership team for handling. The following information was provided as the resolution details. 
   
  
  
  Summarize the resolution addressing these questions:
  1. Date resolved: Pending Investigation
  2. Who resolved: Employee Relations Case#********
  3. How resolved: After reviewing the summary of the issue(s) you detailed, we can understand why you are focused on getting this issue reviewed and addressed.  We are disappointed that we did not provide you with the outstanding service we take such pride in and apologize for any inconvenience this matter has caused you.  We want you to know that a full summary of the issue you provided has been forwarded to the appropriate team for internal review and investigation. Walgreens takes these matters very seriously.  I assure you that a thorough review of all information will be completed, and we will take appropriate action following our review of the situation.  We really appreciate you as our customer and thank you for providing us with the opportunity to address this issue.

   4. Customer satisfaction: Unknown

  5. Compensation given: $25 Walgreens Cash
  
  If you have any questions, please do not hesitate to contact me. 
  
  
  
  
  
  
  
  
  Thank you, 
  
  
  
  
  Dr. ******** *.
  Executive Response Specialist
  ******************************br>***********************
  Fax: ************
  
  
  

  Customer Answer

  Date: 06/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need someone to contact me about Walgreen's pricing for Hydrocodone/homatropine. I switched my prescription from Publix to Walgreens because of the GoodRx coupon. I have never used Walgreens for prescription meds and thought I'd give them a try. The Walgreens in *********, ** refused to honor the GoodRx coupon stating the prescription didn't match the GoodRx coupon, which wasn't true. I then tried to get another prescription filled at the Walgreens in **********, ** and they also won't honor the GoodRx price. I don't have this issue with any other pharmacy and I get this prescription every month at various places, based on the GoodRx price. I need someone to contact me regarding a credit because I need a credit of $21 ($7 for each of my 3 prescriptions). I have attached images for one of my 3 prescription issues.

  

  Business Response

  Date: 06/06/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.
   
  
  
  1. Date resolved:06/06/2025
  2. Who resolved: Healthcare Supervisor, **** *.
  3. How resolved: I was able to connect with the patient and address her concerns as well as offer her a better savings by introducing her to ********** Finder. I offered to compensate her in My Walgreens cash rewards but the patient preferred a gift card.
  4. Customer satisfaction: Unknown
  5. Compensation given: The store has mailed the patient a $25 gift card for the inconvenience.
  
  Thanks,
  
  ****** *.
  Executive Response Specialist
  **************************;
  ***********************;
  Fax: ************

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23409704
  
  I am rejecting this response because: While I did speak with **** regarding my experience in *********, ********  I had two more issues today with the Walgreens in ****************, **********  **** told me to utilize Walgreens Rx for coupons going forward.  These were the issues I experienced today: 

  1.  GoodRx Coupon - I had two prescriptions for the same exact medicine, for my two dogs.  The GoodRx coupon worked on one, but not the other? 

  2.  I then utilized a coupon that I found on the Walgreens RX website, and that did not work either.  The medicine was supposed to be $5, but it rang up for over $8, so I was overcharged (again) by $6.  

  I was told to use the Walgreens Rx system for coupons, and then they did not work?  

  This is extremely frustrating. Walgreens should not be advertising a price if they are not going to honor it.  I would like to hear back from somebody as to how this will be fixed for my two issues today and also how this will be fixed going forward.  

  
  Sincerely,
  
  ******** ****

  

  Business Response

  Date: 06/16/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.
   
  
  
  1. Date resolved:06/16/2025
  2. Who resolved: Healthcare Supervisor, **** *.
  3. How resolved: The Pharmacy Manager, ******* contacted the patient to apologize. Patient did not want to hear from store level employee and wants to speak directly to someone in corporate. ******* explained that the coupon/discount prices can vary from day to day.
  
  
  4. Customer satisfaction: Unknown
  5. Compensation given: The store has mailed the patient a $25 gift card for the inconvenience.
  
  Thanks,
  
  ****** *.
  Executive Response Specialist
  **************************;
  ***********************;
  Fax: ************

  Customer Answer

  Date: 06/17/2025

   
  Complaint: 23409704
  
  Please see my previous message which explains why I rejected the business response.  I cearly outlined what occurred last week at the ******************************************* I explained that I was overcharged again AND Walgreens needs to get back to me about why the coupons on their own Rx website are not working (especially when I was told by **** at Walgreens to use those coupons and then they didn't work)  and how that is going to be fixed going forward for my future prescriptions.  I also need a credit for the two prescriptions that I was overcharged for last week.  Still waiting to hear back from somebody at corporate.  
  

  This business response does not address my last response to them.  

  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:06/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a photo order for delivery on 05/10/25. My email confirmation stated that the order would arrive by 05/14/25. On 05/19/25 my order still showed as in progress. I contacted customer service on the 19th and asked why my order had yet to be received, the only solution I was given was to resubmit my order. It is now JUNE 2nd, 2025 and I received an email saying my order was CANCELED due to prohibited content. My photos were pictures of my children that did not exhibit ANY kind of inappropriate content. When I contacted customer service on 6/2/25 to complain the ONLY resolution I was given was to issue me a refund after waiting more than 22 days for this order, and the only explanation was that the store kept canceling my order. So again your stores INCOMPETENCE is the reason my order was not fulfilled, not MY fault as a customer and even less being dismissed as inappropriate content. I demand accountability from the store and find it absolutely ridiculous that after waiting 22 days I simply get dismissed without an apology or any kind of compensation for all of my time and effort wasted.

  

  Business Response

  Date: 06/05/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
  
  
  Summarize the resolution addressing these questions:
  1. Date resolved: 6/5/25
  2. Who resolved: District Manager ****** *.
  3. How resolved: District Manager ****** *. has made multiple attempts to contact the customer with no response as phone number was disconnected. He sent an email with contact information for further assistance. Appropriate steps will be taken by management to prevent any further disruptions and improve service levels.
  4. Customer satisfaction: Unknown
  5. Compensation given: No
  
  
  If you have any questions, please do not hesitate to contact me.
  
  
  
  
  Thank you,
  
  
  
  ****** *.
  Executive Response Specialist
  ******************
  Muscle Shoals, AL 35661
  Fax: ************

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased gift cards at Walgreen's on two separate occasions. The first was in December of 2024 ($100 Nordstrom Rack) and the second was in February of 2025 ($100 *********). In May of ********************************************************* original packaging with password seal intact at *********. The salesperson opened the packaging and scratched the seal to reveal the password code on each card only only to discover that both cards has been tampered with and were empty of funds. Apparently, the passcodes had been previously scratched and carefully recovered before being sold to unknowing customers at **********************, ****************. Once these faulty cards were sold to us at Walgreens (or "activated" with funds as they call it), the thief was able to access the funds remotely and drain the funds on them. ********* will not take responsibility for gift cards which were purchased at a third party - Walgreens. I returned to the Walgreens store #**** to get refunded for the faulty cards they sold to us. I was able to retrieve a receipt for one of them. Walgreens claims that they warn customers of this gift card fraud at the register by requesting to scratch and check the passcodes but that did not happen on either occasion of our purchase. I made a claim with the Walgreens gift card department and provided all the requested documentation to them (Gift Card claim #********). Walgreens notified me that they will not take responsibility for selling faulty, tampered with cards which leave their customer's purchase unprotected. They claim that their only responsibility is to load (activate) the funds onto the gift cards which they sell in their store whether the cards are faulty or not. We made this purchase in good faith that Walgreens was selling intact merchandise. It is the responsibility of Walgreens to honor their transactions. They sold the faulty gift cards to us. I am requesting that Walgreens refund me the $200.00 which was paid to them for these faulty merchandise.

  

  Business Response

  Date: 06/03/2025

  Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to our 3rd party processor, InComm for handling. The following information was provided as the resolution details.  
    
  1. Date resolved: 5/30/2025 
  2. Who resolved:  InComm, 3rd Party Gift Card Processor
  3. How resolved: After completing our investigation we can confirm that the gift card(s) were successfully activated at time of purchase in the amount shown on the purchase receipt. If the customer would like to check the balance of their gift card(s), is having redemption issues, need to dispute the redemption of their gift card, or needs assistance with the damaged PIN, the customer will need to contact the partner directly for further assistance by calling the phone number or visiting the web address listed on the back of the gift card(s). Walgreens and ****** can only confirm that the funds were successfully loaded onto the gift card(s). Gift cards cannot be redeemed prior to activation at the register. Walgreens corporate policy is no refunds or exchanges on gift cards.
    
  If you have any questions please do not hesitate to contact me.  
    
  Thank you,  
    
  ******* *. 
  Executive Consumer Relations Representative 
  ****************** 
  ****************************;
  Fax: ************ 

• Initial Complaint

  Date:06/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I had a issue with a specific pharmacist who refused to order my medication because my hospital pharmacies is closed on the weekends and the pharmacist iscontinuously telling me that Im early on my medication so he does not need to order it because every single time he says he needs to permission from my doctor, but the thing is Im not trying to get my medication early. I just want them to order it so they can have itin stock in case I need to pick it up at that Walgreens whenever my pharmacy is closed on a weekend because sometimes my refill pick falls on a weekend. The pharmacist is refusing to call and get the medication to **Walgreens so every time I call and I wanna pick it up they do not have it in stock so hes basically refusing to order my medication altogether. This medication is for ********* 100 mg or ********* ************************************************************************************** I used to take the 100 mg and now I take the 200 mg but they never have either one in stock so thats why I have asked if they could please order both of them, but they are refusing to get my medication in stock so its not at the Walgreens and I need it there for whenever my hospital pharmacy is closed on the weekends.

  

  Business Response

  Date: 06/02/2025

  Thank you for reaching out to our company in regard to this complaint. We did not receive enough information to assist the customer. We do need the ********************** address in order to get this complaint resolved. 

• Initial Complaint

  Date:05/31/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/31/2025 @ 3:00 pm I was hung up on by an employee in the pharmacy department from the ************************************* ********************** ***** location. This behavior is not only rude and inconsiderate, it is a safety concern.

  

  Business Response

  Date: 06/03/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
  
  
  ****** resolved: 6/2/2025
  2. Who resolved: Store Manager, ******* *. & Pharmacy Manager, ********* *.
  3. How resolved: The Store and Pharmacy manager spoke with the customer to address their concerns and apologize for their experience.
  4. Customer satisfaction: Yes
  ************** given: None
  
  
  If you have any questions, please do not hesitate to contact me.
  
  
  
  
  Thank you,
  
  
  **** *.
  Executive Response Specialist
  *************************************************************
  Fax:************

• Initial Complaint

  Date:05/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am standing in line for at least the fifth time and its the same thing. They have lots of people working at the back but one cashier. The two people infront of me took an average of 10 minutes to get their prescriptions filled. We just dont have time to keep standing around like this. They need to have more than one cashier at a time. Its beyond ridiculous.

  

  Business Response

  Date: 06/01/2025

  Thank you for reaching out to us in regards to this complaint, however we did not receive enough information to proceed with the investigation. Please have the customer provide us with the full address to the Walgreens in question. 

  Customer Answer

  Date: 06/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, The Walgreens in question is the one on South Broadway and  ***** in ***** *****. It is so bad that I have now transferred all my mother's medications elsewhere
  
  **** *****

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please find the letter that I wrote to Walgreens. I called a couple of days after writing the corporate office as well as sending a copy of the letter to the **************** They opened the complaint and gave me the Case number ********. She said someone would call me within a couple of days. No one did. I called on 29 April and spoke to a Mariella. She said that the issue had been resolved. I said that it had not. She told me someone would reopen the case and someone would be in touch with me. No one was. I called again but did not take down the name or number but was told that they were still looking into it. Then on 23 May 2025 I called again and spoke to ****, who said that it was still under review. I told her that I would at least like someone to call me about this and she said that someone would. they still have not. This is why I am filing this now because according to Walgreen policy you have to return things within 30 days and 30 days have now passed. I hope you can help. I think that they should stand by their published return policy and have more polite managerial staff. I would like my money back as well as an apology from the business.

  

  Business Response

  Date: 06/10/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.
   
  
  
  1. Date resolved:06/10/2025
  2. Who resolved: District Manager, Charity R.
  3. How resolved: Store Manager called the customer and apologized. The customer can return the dress at ********************** location 7936.  
  4. Customer satisfaction: Yes
  5. Compensation given: N/A
  
  Thanks,
  
  ****** *.
  Executive Response Specialist
  **************************;
  ***********************;
  Fax: ************

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a gift card last year 2024. This was a amazon gift card. In december of last year. I opened the gift card and removed the sticker and the last 4/5 numbers were scratched off. So i couldnt use the card. I called ****** and they stated the gift card had already been used and that there was nothing they can do. I called walgreens and they did confirm on the call that this has been happening as fraudsters are taking the numbers and waiting for activation to use them and they are aware and to call there customer service for resolution. ********************** then asked for my receipt which i used my rewards number for purchase they were able to find my original receipt they stated i would receive my $100 back. Now after several months went back they are now saying the gift card was activated correctly at the time of purchase so there is nothing they can do. ****** is unwilling to work or resolve the issue and stated the gift card was used the day i purchased it and as this was purchased through *** i feel that they are responsible. They are not willing to give me my funds back or has not responded by email once i asked for management

  

  Business Response

  Date: 05/30/2025

  Walgreens have confirmed that the gift card(s) provided was successfully activated at sale. If the customer would like to check the status of their gift card or is having redemption issues, they will need to contact the partner directly for further assistance.

  Walgreens and ****** can only confirm that the funds were successfully loaded onto the gift card(s). Gift cards cannot be redeemed prior to activation. Walgreens corporate policy is no refunds or exchanges on gift cards.