Complaints

This profile includes complaints for Walgreens's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Walgreens

  200 Wilmot Rd # 2002 Deerfield, IL 60015-4620

  
• 

  Walgreens

  9520 Fields Ertel Road Loveland, OH 45140

• 

  Walgreens

  3084 W Galbraith Road Cincinnati, OH 45239

• 

  Walgreens

  9580 Kenwood Road Cincinnati, OH 45242

• 

  Walgreens

  6901 Miami Avenue Madeira, OH 45243

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Was mocked, RIDICULED, AND REFUSED SERVICE BY A CASHIER SEEMINGLY FOR HER AMUSEMENT. When I called the store while still standing by a register to get a supervisor she unterxwpted my calls and disconnected them

  

  Business Response

  Date: 06/22/2025

  Hello, 

  Please provide the store address or telephone number so we can address this complaint. 

  Thank you.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i purchased with cash a box of glucose testing strips and was charged $74.99. walgreens has some glucose testing strips labeled for insurance and some for cash pay sitting next to each other on their store shelves and i wasnt familiar with testing strips prices, as this was my first purchase. so, i thought $75 a month is what id have to pay for them. i got another box this week, same item/brand and it was only $24.99. when i spoke with management asking for a refund of the difference she said that isn't possible because a discount card was used for the other boxes and im just out $50 because of the way they misleadingly price them. i advised i would be filing a complaint with BBB and the manager said she does not care that she will be the manager to receive my claim and will call me to deny the refund again.

  

  Business Response

  Date: 06/26/2025

   

  Thank you for contacting our company in regard to this complaint. Our Consumer Relations department has sent this case to the District Manager for handling. The following information was provided as the resolution details. 

  1. Date resolved: 6/25
  
  2. Who resolved: Danielle S., District Manager 
  
  3. How resolved:
  There were Cash Paying only and Regular 100 count test strips of True Metrix next to each other on the same shelf which are priced differently. I had the store manager ensure it was only the Cash Paying boxes out on the sales floor and the other in the pharmacy and coach front end team members that there is a difference in price so to not mix the boxes together. I also told Dawnda that I would make this a check in all of my store visits to ensure compliance.
  The District Manager did provide the customer with the option to see if her insurance would pay for the strips if she were able to get a prescription as there is a possibility it could be even less for her.
  The District Manager will also coach the store manager on attitude / customer care and empower her to make the decision to do what's right by the customer.
  
  4. Customer satisfaction: She is leery of the store manager but was happy that the District Manager reached out and appreciative of my help.
  5. Compensation given: $50- she will decide if she wants a payout or store gift card as the refund.
  

  
  

  Customer Answer

  Date: 06/30/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23498004, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Dawnda Durbin

• Initial Complaint

  Date:06/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/20/2025, I fill a Prescription at this pharmacy. I was enrolled in the ******** Prescription plan, however when I picked up my prescription, the pharmacy had no record of me being enrolled in the plan. So I paid $79,59 for my prescription on that day. The pharmacy turned around and filed a claim for $79.59 with the ******** payment plan. I have presented all involved a copy of my receipt. But no one will resolve this problem. I keep receiving a bill from ******** requesting payment.

  

  Business Response

  Date: 06/23/2025

  
  Thank you for contacting our company in regard to this complaint. Our Consumer Relations department sent this case to our leadership for handling. The following information was provided as the resolution details. 
   
  
  Summarize the resolution addressing these questions:
  
  
  1. Date resolved: 6/23/25
  2. Who resolved: Pharmacy Manager Kenny K.
  3. How resolved: The customer's Medicare D insurance had been incorrectly billed by the pharmacy, and this resulted in an incorrect charge by his insurance company (Cigna). Phamacy Manager Kenny contacted Cigna, and they agreed to reverse the charge, with the process being completed in 1- 3 days. The Pharmacy Manager contacted the customer and apologized for this issue. He informed him that Cigna will not send any more bills & that the issue was completely resolved. The customer expressed complete satisfaction with the resolution.
  4. Customer satisfaction: Yes
  5. Compensation given: No
  
  
  
  
  If you have any questions, please do not hesitate to contact me. 
  
  
  
  
  Thank you, 
  
  
  
  
  Dr. Kimberly J.
  Executive Response Specialist
  521 W. Avalon Ave.
  Muscle Shoals, AL 35661
  Fax: 256-389-3763

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I went into Walgreens store #***** to purchase 3 Amazon Gift Cards. ****** the cashier rang me up, I gave her $300 cash, she gave me $50 back. When I got home I realized the Gift cards were tampered with. I immediately returned to the store-within 25 min. I asked to speak to a manager and was told that there was no manager there. ***** ****** told me he was "acting manager." He told me those gift cards were not supposed to be on the floor, that he removed them the other day and someone else must've put them back on the shelf, but that it was company policy that he could not refund my money- even though he just admitted that he knew the gift cards were compromised. He told me he can't lose his job- even though he should lose his job for selling me compromised gift cards. ****** then goes and collects the remaining gift cards and discovers the bottom seals are open, and proceeds to throw them in the trash- why didn't ***** do that the other day when he said he knew they were bad?? I had an officer come to the store to mediate and try to come to a resolution, but phoning ***** ****, **** ****** only resulted in a number to a 3rd party company. Very poor business practices. I should not have been in the position to lose $250 because this Walgreens location is poorly managed. If ***** knew those gift cards were compromised, he should've marked them as such, or thrown them out- instead he puts them somewhere vulnerable that resulted in being placed back on the floor. How many others bought those gift cards and will also lose their money?? I will never set foot in another Walgreens again. The way they treated me today was inexcusable.

  

  Business Response

  Date: 06/26/2025

  Thank you for contacting our company in regards to this
  complaint. Our Consumer Relations department has sent this case to the Incomm
  for handling. The following information was provided as the resolution details.
  
  We have verified that the gift card(s)
  were successfully activated at sale. The partner confirmed that the card(s)
  were successfully activated on their end and have been redeemed. Due to legal
  reasons the partner cannot disclose account information regarding the
  redemption of the gift card(s) to InComm.
  
  Walgreens and InComm do not have
  access to account redemption information and cannot confirm whose account the
  gift card(s) were redeemed into. If the customer needs to dispute the
  redemption of their gift card(s), they will need to contact the partner directly.
  Walgreens and InComm can only confirm that the funds were successfully loaded
  onto the gift card(s). Gift cards cannot be redeemed prior to activation.
  Walgreens corporate policy is no refunds or exchanges on gift cards.
  
  
  
  GC Claiming Date
  6058120072786227179 2025/06/18 14:04:07
  PDT 
  6058120072758151613 2025/06/18 14:05:15
  PDT 
  6058120075883449455 2025/06/18 14:06:52 PDT

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 4, 2025 I ordered contact lenses via Walgreens online, Order # ************. On that same day, Walgreens emailed me they had cancelled my order. Their email stated: "REASON for cancellation: ECP denied - Patient needed exam." (ECP is my eye doctor, phone ************, Dr. ***** *****). I called Dr. ***** and was told that my prescription does not expire until December 2025. Further, his office stated that Walgreens never called them. Further, his office stated they never speak with vendors unless the patient has signed an authorization allowing them to do so. Walgreens has lied, in print about contacting my doctor regarding this prescription. After 2 days of research, I have determined that I inadvertently downloaded an older prescription on my order to Walgreens, but Walgreens never contacted my doctor. I have spoken to the following departments at Walgreens, for two days now, and received absolutely no assistance at all. Two employees at Walgreens customer service were very rude. A separate employee was helpful, but no supervisor called, as requested. A call to Walgreens Escalation number resulted in the employee simply connecting me back to the contact lens department. In desperation and now out of contact lenses, I placed an order online with Walgreens today, with the correct prescription information. I am requesting that Walgreens refund the amount I paid,

  

  Business Response

  Date: 06/18/2025

  Thank you for contacting our company in regard to this
  complaint. Our Consumer Relations department has sent this case to our
  Leadership Team for handling.
   
  
  
  1. Date resolved: 06/18/2025
  2. Who resolved: eCom Issue Resolver, Pamela C.
  3. How resolved: Email was generated at time to advise the customer that the
  order was canceled at the email address listed and the credit card was reversed
  for charges $217.58 with transaction code# 224881886 on 6/4/2025 @4:45pm cst .
  New order# 213214835929 was not placed until 6/16/2025 and shipped on
  6/17/2025. We are not able to refund the 2nd order but I have added $25.00 to
  the customer’s Walgreens cash rewards for the inconvenience.
  4. Customer satisfaction: Unknown
  5. Compensation given: $25 was adding to Walgreens Account
  
  Thanks,
  
  Ericka
  C.
  Executive
  Response Specialist
  2225
  South Price Road 
  Chandler,
  AZ 85286 
  Fax:
  256-389-3763
  
  

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been getting some of my type 1 diabetic supplies from this walgreens since the end of last year maybe longer and since the beginning of this year they have lied to me and overcharged me for my prescriptions (that are FULLY covered by my insurance) at first Walgreens said I needed a new prescription then they needed a specific "code" to clear it with my 8nsurance ( I had that done within a day) then after weeks of capls back and forth my insurance said there was NO SUCH CODE NEEDED when I told walgreens this they said Oh...we had the code in our systems the whole time and that was it... couldnt afford NOT to get my scripts i depend on them being a brittle diabetic I reported this to both ******* and to the pharmacist nothing has been done about my refunds DATES: ($ varies depending on how many scripts) these are from bank statements 6/6/25 $55.82 4/23/25 $230.46 3/28/25. $81.22 2/25/25 $81.22 1/25/25 $97.35 I'm a multiple amputee and wheelchair bound my mother goes and gets my prescriptions so she's dealt with all this firsthand the charges were made on her credit card please help this isn't right that they have robbed from me and treated my health like Iit didn't matter at all I want a full refund thank you very much

  Customer Answer

  Date: 06/16/2025

  The full address of the walgreens 

  

  Business Response

  Date: 06/20/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** sent this case to our leadership team for handling. The following information was provided as the resolution details. 
   
  
  
  Summarize the resolution addressing these questions:
  1. Date resolved: 6/19/25
  2. Who resolved: **** *. Store Manager, ***** *. District Manager and ******* *. AHT Rph
  3. How resolved: After gathering the background information and confirming the steps the store took to resolve the issue and assist the customer in reducing the price of the script until the issue with ******** was resolved. We spoke to the customer today and she confirm how helpful the store was, the issue is not with the store it is with ********. Insurance was being rejected due to a CMN form issues which is handle through ************* Department. Store opened a ticket a while ago, after talking with customer she confirmed this and that she had been on at least 1 call with Corp and ******** to resolve issue with the script being rejected and provide the needed information to ******** and attempt to get the reimbursement she was seeking. We now have the proper authorization, and her next script should be fully covered which will happen in 2 weeks.
  4. Customer satisfaction: Customer is happy with **********************, it was ******** she is unhappy with and they will be emailing the ** today, from what they said to close or update the case.
  5. Compensation given: We are offering the customer *************************** cash which she was supper appreciative off.
  
  
  If you have any questions please do not hesitate to contact me. 
  
  
  
  
  Thank you, 
  
  
  Dr. ******** *.
  Executive Response Specialist
  *************************************br>***********************
  Fax: ************

  Customer Answer

  Date: 06/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/12/2025, I picked up a prescription for an ********* cream at store #****. Upon looking at the box instructions, it states, an applicator is enclosed for dosage usage. However, there was no applicator in the box to dispense the cream. I spoke to the Walgreens pharmacy manager. She said that no applicator was included with this product. The manager said, I would have to call the manufacturer to get an applicator. I asked for a refund and was refused.Upon examining the tube of cream, there was no seal on the product.I paid $67.79 for this cream. It was clear, this package had been tampered with. Someone has removed the applicator from the box and the seal has been broken.This product is not being dispensed to me in a safe tamper proof condition. Surely, this constitutes a refund and an apology for the inconvenience I have suffered.

  

  Business Response

  Date: 06/20/2025

  Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  
  
  Summarize the resolution addressing these questions:
  1. Date resolved: 6/18/25
  2. Who resolved: DM w/ support of MGR
  3. How resolved: Resolution was already in process with patient prior to receiving the BBB. *** was working with the manufacturer to get the applicator overnighted. Pharmacy received applicator with product and replaced patient's prescription.
  4. Customer satisfaction: Customer expressed satisfaction.
  5. Compensation given: $20 gift card
  
  
  If you have any questions, please do not hesitate to contact me. 
  
  
  
  
  
  
  
  
  Thank you, 
  
  
  
  
  ****** *.
  Executive Response Specialist
  **********************************************************************************
  Fax: ************

  Customer Answer

  Date: 06/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I met the Walgreen Regional Store manager who resolve my compliant. My prescription was completely filled correctly.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Employee charged me $100 for a Hallmark Mothers Day card. ******* went in to purchase a Hallmark card and an ****** $100 gift card. Employee changed the price of the hallmark card to $100 and gave us the Amazon card with no money on it. She never scanned it. She never added the money. We have called corporate and emailed them multiple times without any response. We have gone to the location twice with no help. At this point, I think theyre guilty and the employee took $100 and put it on her own gift card.

  

  Business Response

  Date: 06/19/2025

  Thank you for contacting our company in regard to this complaint. Our Consumer Relations department has sent this case to our Leadership Team for handling. 
   
  
    
  
    
  
  1. Date resolved: 6/19/2025 
  2. Who resolved: District Manager Bryan Lorenz 
  3. How resolved: Store Leadership has contacted the customer and the customer is to receive a refund of $100.00 for the Amazon card that was not activated at the point of sale. 
  4. Customer satisfaction: Yes 
  5. Compensation given: Refund of the original purchase. 
  
    
  
  Thanks, 
  
    
  
  Anna J. 
  Executive Response Specialist 
  2225 South Price Road  
  Chandler, AZ 85286  
  Fax: 256-389-3763 

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son is an epileptic He has been out of his epilepsy medicine for 4 days now and is at severe risk for having a seizure! Walgreens has made no attempt to be responsible for their patients at this location. The pharmacy manager who assured me she had put in a request for emergency medication for my son entered his birthdate wrong so no medicine was ordered after multiple attempts to get back in touch with the store being, being put on hold for hours on end only to be hung up on when somebody does answer the phone. They do not even speak. You can hear them up the phone and hang up on you. The store manager was rude and would not even let me speak to the pharmacist They have truly put a young mans life at risk with their neglect . Pharmacist are doctors. They are held accountable by the pharmacy board. They are responsible for their patience. I also have filed a complaint with the pharmacy board for the pharmacist at this location, and also for the pharmacy techs who are not trained properly and have no consideration toward patient. Best interest! .

  

  Business Response

  Date: 06/13/2025

  Thank you for contacting Walgreens ****************************** I apologize for any inconvenience that this may have caused. Unfortunately we did not receive enough information from your email to respond appropriately. In order to assist you please provide the following information: 
  
  1. Store location full address
  2. Date and time incident
  3. Employee's name or brief description of the employee's you are referring to.
  
  Please reply and provide the necessary information and we would be happy to follow up. Thank you for your continued business.
  
  ******* *.
  Executive Response Specialist
  **************************************************************************************
  Fax: ************

• Initial Complaint

  Date:06/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint regarding repeated poor customer service I have experienced with the Walgreens Pharmacy located in **********, ******On multiple occasions, I have attempted to contact the pharmacy by phone to ask questions regarding prescriptions. Each time, my call has either gone unanswered for an excessive period, or I have been placed on hold immediately without any verbal acknowledgment. Most concerningly, the calls are often dropped or disconnected without warning in effect, I am placed on hold and then hung up on.This is not an isolated issue but has occurred repeatedly over recent weeks. It has caused significant frustration and delays in accessing necessary prescription information. As a pharmacy, I expect Walgreens to maintain basic standards of communication, especially when patient health and safety may be impacted. I cant imagine how this is for the elderly trying to call, I try to have compassion they are busy but this is not the standard in customer service, they are lacking terribly. Re: store#**** Seagoville, Tx *****

  

  Business Response

  Date: 06/24/2025

  Thank you for contacting our company in regard to this complaint. Our Consumer Relations department has sent this case to our Leadership Team for handling.
   
  
  
  1. Date resolved: 06/24/2025
  2. Who resolved: District Manager, Jamar S. 
  3. How resolved: I have left several voicemails and sent an email the customer. I have not received a response.
  4. Customer satisfaction: Unknown
  5. Compensation given: None
  
  Thanks,
  
  Ericka C.
  Executive Response Specialist
  2225 South Price Road 
  Chandler, AZ 85286 
  Fax: 256-389-3763