Complaints

This profile includes complaints for HomePages Directories's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HomePages Directories

  915 E Lincoln Hwy Dekalb, IL 60115-3941

  
• 

  HomePages Directories

  PO Box 982 Dekalb, IL 60115-0982

  
• 

  HomePages Directories

  P.O.Box 801 DeKalb, IL 60115-0801

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/31/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing this complaint against American Marketing & Publishing (AMP) for deceptive sales practices, mis***resentation, and total failure to deliver contracted *********** wife and I are professional photographers and videographers. When we launched our cocktail lounge and wedding venue, AMP pitched us a full media package. I made it explicitly clear to their sales *** that I would only proceed if I could cancel if the services were not delivered. He looked me in the eye and said yes. That was a ********* months later, nothing I paid for has been delivered as promised.I paid for professional photography of our venue, food, and space. None of it has been completed.I paid nearly $600 for a professional video session. AMP canceled twice. On the third attempt, when I was unavailable, they claimed that voided the prior cancellations and refused a refund.The video I received was pieced together from screenshots pulled from our public ****** Photos, with a generic AI voiceovernothing close to what I was sold.AMP claims theyre working behind the scenes, but when the visible deliverables are either missing or embarrassingly bad, how am I supposed to trust anything they say?I spoke to a manager who robotically cited a 48-hour cancellation policysomething never disclosed at the time of signing. I told her none of the promised services had been fulfilled. She didnt care. Just policy talk and a refusal to help.A ****** search confirms the pattern: tons of other small business owners with the same experience, and even AMPs own employees on Glassdoor calling out their predatory tactics and lies.This is a bait-and-switch operation targeting small businesses. They overpromise, underdeliver, and hide behind policy.Resolution Requested:Immediate contract termination Full refund for all undelivered/low-quality services Investigation into AMPs sales and cancellation practices

  

  Business Response

  Date: 06/09/2025

  Response attached.

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23400503
  

  The companys response to my BBB complaint is filled with falsehoods, omissions, and gaslighting tactics aimed at painting me as unreasonable rather than addressing the very real and well-documented concerns I raised.
  
  
  First: I did sign the contract, yes. But the core issue here is misrepresentation. I was blatantly misled by the sales representative about the deliverables, the level of service, and what I was actually purchasing. The person I spoke with made claims that simply do not match what the company delivered. I later told them directly on the phone: You sold me a ***** and delivered a ******, and their response was essentially, Thats not our problemwe sell *******. That is, they didnt deny the mismatchthey just refused to acknowledge or take responsibility for how it happened.
  
  
  My initial complaint wasnt even about demanding money back. I just wanted to be let out of the contract, which seemed more than fair given the blatant misrepresentation. What I got instead was delay, disrespect, and deflection. They never once engaged with the actual issue I brought up: that my sales experience was deceptive and my deliverables were not honored. Instead, they cited contract terms, attacked my character, and bragged about how many employees they have.
  
  
  That parts especially ironic. According to their own BBB reply, they employ over 300 full-time staffand yet they cant respond to basic communication, fulfill a document request, or even acknowledge a serious service failure.
  
  
  If you look at their Yelp reviews, youll see Im far from the only person with these issues. Many others mention being misled, ignored, or overpromised and underdelivered. I went further than most: I submitted a complaint to the Illinois Attorney General and filed this formal BBB report.
  
  
  And if you check Glassdoor, former employees mirror the exact concerns Ive raisedpointing to a culture of deceptive sales tactics, misleading customers, and not honoring commitments. Thats not a coincidence.
  
  
  This is not a misunderstanding. This is a pattern. This company is either intentionally deceptive or completely disorganized. Either way, they should not be allowed to continue targeting small businesses, knowing full well that most of us are too busy, too overwhelmed, or too under-resourced to fight back.
  
  
  I sincerely hope the BBB takes this seriously. If not, then this entire process is just window dressing and offers consumers no real protection from bad actors like this one.
  
  

  
  

  

  Business Response

  Date: 06/20/2025

  Response attached.

  Customer Answer

  Date: 06/23/2025

  Unfortunately, after speaking with my legal counsel (my uncle), Ive been advised that I have no choice but to step back from this complaint. This has become a he said, she said situation where I cant prove what I know happened but I was there, and I know what was said.
  
  
  Whats infuriating is that AMP keeps saying Ive admitted to lying. I have never admitted to lying. I admitted that I posted on Glassdoor because, as a consumer, there were no other meaningful options they sell ********** services but dont even have ****** reviews. I wasnt trying to disparage them, and by definition I didnt. Everything Ive said is factually true. The unfortunate part is I cant prove it but I know what happened and what continues to happen.
  
  
  Not once have I heard from the salesman I dealt with. They hide behind their contract. Im not a fool. Im not a liar. I was too trusting thats my mistake. I asked the salesman directly: If my services arent to my liking, can I get out of this contract? He said, absolutely, as long as I communicated and didnt just cancel without notice. There was never any mention of a 48-hour cancellation policy. But when I later spoke with three managers, thats all they pointed to ignoring everything I told them about what I was promised.
  
  
  If I had been properly walked through the contract as its written, I wouldnt have signed it. But now, thats all that matters to them not honesty, not integrity, just the piece of paper they can hide behind.
  
  
  And lets not forget: I was sold somewhere between $400 and $800 worth of photo and video services that Ive never received. The one thing the manager did agree on was that I was entitled to that refund since the work was never delivered. Its strange how that money hasnt shown up but somehow Im still the liar here.
  
  
  They talk about libel and slander, but I havent said anything that isnt true. The people calling me a liar werent even in the room. They dont seem to know whats happening in their own company.
  
  
  This is exactly the kind of situation where I hoped the BBB would step in to protect small business owners who dont have time or resources to fight companies like this. I hope this complaint stays on record so the next business they do this to has something to point to.
  
  
  Thank you for your time.
  
  
  

• Initial Complaint

  Date:03/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had subscribed to the Optima Platinum Visibility Program from American Marketing and Publishing, LLC for our travel agency on February 2, 2024 with a program renewal July 12, 2024. Prior to giving the verbal approval to *** *********, we discussed what *** would provide for the program to which we subscribed for. Management of our listings of eight major search engines, Optimized content across sites and up to 45 pictures, Mobile friendly review page, +Voice for smart speakers Lead Capture Technology, to received leads through the review page website directly to our email. 100 Custom-made Recommendation Cards with a Digital Review link, Review monitoring on 20+ major review sites, with real-time email alerts, Consolidation of all positive reviews onto your business website, ************ marking with up to 8 posts a year, Video hosting and marketing assistance for up to 3 videos. We have checked the major search engines only find our business listed on ****** and MerchantCircle. We have screenshots for the listed major search engines showing the lack of input from AMP for our listing.We received an email on 8-21-24 requesting approval of future ******** post, stating If we do not get a response back within 7 days of this email, we will proceed to schedule out the below ******** post suggestions. We did not respond and expected AMP to make the post upon their recommendations.Since 10-16-23 there have only been two post to our ****************** with the last post on later in the day, 2-14-25, after we requested to cancel the program immediately. We also received an email on 2-2-25 requesting approval of future ******** post, with the same approval caveat.Between 2-2-24 and 2-14-25 AMP has only provided 5 social media post, to which we did not coordinate or approve.We were also promised an ************************ for our ****** listing with 8 featured services directly on our ****** listing, which has not yet occurred in over a year..

  

  Business Response

  Date: 03/26/2025

  ******, we are disappointed to read this complaint and feel that it omits the full and accurate factual background of transactions between your corporate travel business, E4 Travel and Events in ****, ******** and our company.  You first became a customer in mid-July of 2023.  Approximately six weeks later, apparently pleased with our business relationship and value delivered, you purchased a second local advertising program on August 31,2023.  Six months after that, and again,apparently pleased with us as a vendor after your first two purchases, you purchased an upgraded program on February 2, 2024. And six months after that,in July of 2024, you purchased an annual renewal of the upgraded program you first purchased five months earlier.  Looking at these four separate purchasing decisions and our internal records of interactions with you and your Account Manager, we would characterize this as an excellent record of service to E4 Travel and Events.
  
  However, in December 2024 you described to your Account Manager some concerns about your business and the price of our services.  Then, in mid-February, you wrote your Account Manager saying that you wanted to cancel the program that you had signed an annual contract for immediately, explaining in part we are a crossroads where we have to cut expenses in order to stay in business, due the rising cost of running the business and the global economy effects on the travel industry."  After our customer service team contacted you to remind you of all the services we had rendered as part of your annual contract, you variously claimed (entirely counterfactually) that we had not provided service; that you had not made the subsequent purchases; that we had charged your credit card without authorization; that we had hacked your accounts, etc., etc.  Weve been in business for 27 years and we work with tens of thousands of small businesses.  Your interactions with us since February stand out as unique across our entire customer set. Fortunately, we document the provision of services to our clients very diligently, and we also record contractual purchasing transactions and payment authorizations.  It stretches credulity to believe that you purchased, purchased again, purchased third time, and then purchased a fourth time under circumstances where we were not doing what we agreed to do. 
  
  We take matters like this very seriously and we reviewed our records carefully. In the end, we believe this situation has more to do with ** Travel and Events own financial situation, as you indicated in February, than anything.  In that review of our records,it does appear that we could have performed more social posting work for you a small part of the services you purchased - but this was not due to a lack of effort on our part, as social posting requires content or collaboration from you as the owner of the business, and we attempted on multiple occasions without success to obtain posting content from you.  Given your dissatisfaction with the social posting aspects, we are going to refund you the full amount of those services ($599.00).  In addition, although E4 Travel and Events owes a remaining $822.06 on your fourth purchase of services from us, we are simply going to suspend further services to you, as you have requested, and zero out the remaining amount you owe, meaning that we are in sum providing a $1,421.06 concession to put behind us a complaint that we feel was made in manifest bad faith.  Were a company that works hard for our customers and this is an unpleasant outcome.  If you would like to discuss it further,please contact Asia on our customer service team, who can be reached directly at ********************.          

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 23039326
  
  I am rejecting this response because:

  In the attached email from *** dated July 12, 2024, she states that we are a bit behind on our Program for this next year and all the work we have put in is a top priority to me & especially since we are already behind.  This is in reference to the program that we agreed to on February 2, 2024, and described in the February 1, 2024. To us this is an admission that American Marketing &Publishing, LLC has failed to honor their end of the contract.  In each of the *** Order Confirmation Forms that American Market & Publishing, LLC provided back in their rebuttal, in Section B:  it clearly states "Publisher agrees to provide, the following Products subject to this Agreement".  This product is the OPTIMA Platinum Visibility, that is described in detail in the emails from ***  ********* dated February 1, 2024, and July 12, 2024.

  We are also attaching a document American Marketing Platinum Visibility Plan showing each element of the Platinum Visibility Program as stated in the July 12, 2024, email.  We listed each element and stated Yes/No/Partial provided the service as in their email and purchase agreements.  We added notes for each service, with our description.

  It is our firm belief that American Marketing & Publishing, LLC has been negligent to fulfill their agreements dated  February 2, 2024 and July 12, 2024.
  
  
  Sincerely,
  
  ****** ***********

  

  Business Response

  Date: 04/04/2025

  ******,
  
  We do not believe that your response is in good faith.  Please read the plain language of the email that your Account Manager sent you.  She refers, obviously, to being behind on your program for this next year and was clearly referring to the upcoming end of your term of service for your prior purchases, i.e. next year. 
  
  As to services provided during the prior year, they were fully performed by us and entirely to your satisfaction.  Looking at time stamps, what is clear is that within a few hours of receiving the email from *** that you so kindly included in your reply here, you made the decision to renew and expand the programs that we had been providing you, and entered into your fourth separate purchase from us. Thats not the pattern of an unhappy purchaser, or one displeased with service from a vendor.  It is in fact the pattern of a purchaser who is pleased with services rendered. You contracted later that very afternoon to purchase another annual program. 
  
  Six months later when you first emailed to ask if you could cancel your contract, expressed your concerns in writing about the financial viability of your travel business in an increasingly challenging economic environment.  We have graciously let you cancel your program early and not pay the remaining charges due to us under our contract.  We also graciously offered to refund the full amount of a social posting program that we did not fully fulfill largely because you were repeatedly indecisive or unresponsive to our efforts, and we did this to amicably resolve what we thought was a good faith misunderstanding.  Now you are attempting (ineffectually) to mischaracterizing an email that plainly refers to potential future service terms (next years program)  as referring to a prior period a period during which you were so happy with us that you signed back up for another term of service that very same day.
  
  We never prefer to leave honest frustrations unaddressed but your allegations are continually changing and are now bordering on the ridiculous.  Please feel free to call me at ************ if youd like to talk through our record of service to E4 Travel & Entertainment in more detail.

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23039326
  
  I am rejecting this response because: Our frustration and expressed concerns  continuously been that *** has not completed as promised in their agreements since February 2, 2024.  In our phone discussion on July 12, 2024, *** admitted they had not provided the service that we had paid for in our agreement dated on February 02, 2024 As far as being behind on future this next year, this is double talk as you cannot be behind on what is in the future.
   
  Obviously, the author of this email was not on our call with *** in July 2024, when we told her we were not satisfied with their services as there had been no content created on our social media platforms and had not even offered +Voice, Video hosting with marketing assistance and never populated the 8 items in the ************************.
   
  There are several statements in the response from *** that are misleading and not trueful. We had our original purchase, then added on the photos of our office (which were not of professional quality, and we had to request to have several pictures taken down from our ****** listing). On February 2, 2024, we talked to *** about expanding the scope of what *** was going to provide going forward. It is from this date in 2024, there was only one social media post made for e4 Travel and Events by the *** staff.
   
  As stated earlier, we told *** her we were not satisfied with their services as there had been no content created on our social media platforms and had not even offered +Voice, *** team failed to produce or offer the Video hosting with marketing assistance and never populated the 8 items in the ************************ in which we had agreed to the verbiage for each of the 8 items and have emails to validate this fact.
   
  Six months into the February 2, 2024, contract, members of *** team reached out for us to renew our contract, it was at this time we expressed our concerns to the *** team, we were not happy with the lack of product. We were also contacted by several members of the *** team, who we were not familiar with and not our dedicated representative, ***.
   
  With our travel business well established in ****, ** and serving clients in the ******************** as well as Downstate ******** and other regions. This alone allowed us to exceed post COVID-19 travel sales expectations goals in 2022 and 2023. Knowing we had a busy year ahead in 2024, due to a major medical procedure scheduled, we proceeded in good faith with *** to assist market our travel business. We sought to cancel only after *** failed to hold up their end of the contract with all of the products we had paid for yet were never provided or achieved.
   
  We have been in business for over 13 years and reside in our current prime location for 11 years, and we were blessed to remain in our highly visible location when there was a change in the ownership of the property.  When other local travel agencies failed due to COVID-19, we are as strong as ever and are continuing to grow.
   
  As we have mentioned in the past, on August 21, 2024, we received an email with draft ******** post stated If we dont get a response back within 7 days of this email, we will proceed to schedule out the below ************* suggestions. Our understanding is *** would make the post on e4 Travel and *************** page if we did not respond, in other words, we agreed to the content. We even provided *** in December 2023 with access to a folder in our paid cloud repository of photos and marketing material to which was never accessed or used to generate any marketing material. This may have been due to *** moving back to ********. This also includes the Video Marketing we paid for and but never offered/provided.
   
  Please note:
  The ************************ that was never populated in ****** with our verbiage which we worked with the *** team to perfect.
  Management of our business listing on relevant major search engines (this had not been completed since October 2023).
  We also have never received any leads from *** Lead Capture Technology and *** has not put all the positive reviews we have received into our ****** Business Page that e4 Travel and Events built before we started working with ***. In fact, most of the reviews we received were generated by emails that we sent out to our clients from our ******************************** technology tool.
   
  We are unfortunately beyond the point of disappointment with the professional services provided Our goal is to reach a reasonable resolution and just want to be compensated for the lack of work and product paid out and never completed. Since February 2, 2024, we have paid *** in excess of $3,000 and feel the offered restitution by *** is not fair and/or reasonable.
  
  --
   
  
  Sincerely,
  
  ****** ***********

• Initial Complaint

  Date:11/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company represented themselves as representatives of ******. They said they would take photos of our business told one of our employees they would and register us with ******. Our employee said we did want to do this. When he later found out that they are not part of ******, and that we are already registered with ******, he called and said we no longer want the service. They told us it was too late, and we signed a contract to do the work. We said it is not too late, you have not done the work. They said it does not matter, you signed a contract, and they charged the credit card for $695, and never did the work.

  Customer Answer

  Date: 11/19/2024

  Attached is the order form, which shows the $695.00 to be charged for the photo shoot, scheduled for October 8, an email cancelling the order on September 24, 2024, and the payment transaction details showing where they charged the credit card for the full amount. Please let me know if you need any additional information. 

  Thanks,

  **** ********

  

  Business Response

  Date: 11/21/2024

  Response attached.

  Customer Answer

  Date: 11/27/2024

   
  Complaint: 22564812
  
  I am rejecting this response because: The bank is showing that the charge will appear on the credit card. **** ***** disputed the charge with the credit card company and they put a temporary credit on the charge. However, they have removed the credit and have stated the charge will hit the credit card in the next billing cycle. Therefore, we request a full reimbursement for the services we did not receive and do not want to receive. 
  
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 12/12/2024

   Response and receipt is attached.

  Customer Answer

  Date: 12/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I hope that others will be able to see how they do business and make it appear that they are affiliated with ******. I also hope they will be able to see their strict cancelation policy which requires getting the BBB involved to get refunded for services that you don't want. I really appreciate the existence of the BBB. Without them small businesses would have nowhere to go to get help with unfair practices. This successful interaction is a testimony to the respect and authority that the BBB has in keeping things fair and honest in the marketplace. We are very grateful!
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:01/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $206.25 on Aug 29, 2023, Sept 27, 2023, Oct 27,2023 and again on Nov 28, 2023. The money was suppose to be for marketing and advertising and I have received none of this.

  

  Business Response

  Date: 02/20/2024

  Response attached.

• Initial Complaint

  Date:12/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had purchased 2 programs from AMP for our 2 locations. Prior to signing the contract we talked to our service underwriter *** who promised a monthly report, a monthly phone call, new pictures and whatever else needed updating for the month. It took over 4 months before our first phone call and updated reports. When I did receive a report, it has never been from all the search engines we signed up for. After numerous checks on the sites, our pictures were never uploaded. After a few calls and emails some progress was made after switching me to ***************. Unfortunately, she has not kept up with our original agreement as well. I would of liked to resolve and have them do what I paid for, but after all the months of arguing with them, I would like a full refund on both locations.Thank you,****

  

  Business Response

  Date: 01/04/2024

  Response attached.

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AMP / Virtual See Inside visited our business offering marketing services. My husband spent 90 minutes repeatedly declining offers and the aggressive salesman continued to pressure him into a contract he did not want to sign. At one point he offered to allow my husband to sign now and figure out payment later. Again and again my husband said no but the salesman would NOT take no for an answer. Extremely pushy and this is absolutely unacceptable behavior for a "business professional" Stop using predatory aggressive sales tactics on locally owned small businesses.If your representative comes again we will be calling the local authorities to ****** him off of the property.

  

  Business Response

  Date: 07/07/2023

  Response attached.

• Initial Complaint

  Date:05/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb 21 2023, AMP rep came in the store and try to sell ** on the program of them running our search engines and reviews with also getting us more customers and a nice website. I told him we needed an online store and asked how fast we would get customers in from this and he said you will see double the amount in a month. He also said that the online store comes with the website I will have to get with an account manger to set it up. Well he then charged ** and said he would email ** a receipt, NEVER GOT. We waited and waited for the results and nothing was happening so we tried to cancel and then was told we could and they would get the manger on the line the next day to. Week went by and talked the account rep again and she said that he shouldnt have told us that time frame and that he showed us a package that was in the top price and was way more money. So she said she would fix the website and make it better but this was not done to what we asked either. So we asked for the refund again and she said you signed a contract and you cant cancel. I told her I never signed anything and even sent a photo of my id to show my signature. They said they would give us a full refund. two weeks later we got charged again from them. They finally refunded us the two payments but we still have not gotten the large first payment. I have called and asked over and over just to be told it was processed but its not on my end. I am not using anything from them and they frauded my name. No one ever should us this company. Would like to get my full refund back.

  

  Business Response

  Date: 06/07/2023

  Response attached.

• Initial Complaint

  Date:05/17/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Door to Door salesmen came to my business promoting services that were "guaranteed to increase your position on ****** search" including a 360 Virtual Tour. I told him I couldn't afford it as our business isn't doing well. He offered to split the payment. He asked me then to sign a credit card receipt and scheduled a photoshoot date. I called to cancel because the business is still not doing well and may not be open much longer and won't need a Virtual Tour of a location that is closed. They said that I had a contract in place and could not cancel for a refund. I was never told what I was signing was a contract as it was presented to me as only a receipt for payment. This is a fraudulent practice and voids the contract but the customer service agents I called did not agree and told me the only thing I could do was provide proof of the Business Closing. This is unacceptable! No service has yet been provided to us and the salesmen did not disclose that I was signing a Contract which is considered misrepresentation and means the Contract is void.

  

  Business Response

  Date: 06/07/2023

  Response attached.

  Customer Answer

  Date: 06/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Decided to not renew services and have been met with emails trying to discourage me. I asked to purchase my domain from them and get told two different dollar amounts, then ignored. I call the office and they say someone will get back to you. Going on a week and havent heard anything. I have a business to run and need my domain. This is not how to handle business.

  

  Business Response

  Date: 05/22/2023

  Response Attached.

• Initial Complaint

  Date:03/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AMP has not kept up terms of contract that was paid for by CTEC(my business). They have been contacted multiple times with items that need resolution and have yet to be resolved. They do not respond to our requests unless multiple emails are sent, or we ask for management to resolve issues. They sold us x and we have not gotten even close to that. They are supposed to manage website and search engine optimization. Website issues have not been updated in weeks. We have emails requesting changes. With our package they sent a professional photographer to take pictures and submit them online. The pictures they submitted were so blurry you could not tell what was being sold in the store. They did not care and we had to send in our own pictures which now they claim are too low quality to adjust on the website. Search engines are unable to optimize data from website due to lack of URLs. I personally had to create search engine profiles for the business that they claimed they had done. Termination of contract, refund, and business account page(s) login information has been requested due to lack of resolution of issues on website and search engine sites. We have multiple emails stating issues were resolved, but they are still not.

  

  Business Response

  Date: 03/28/2023

  Response to complaint attached.