Complaints

This profile includes complaints for M & M Limousine's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

M & M Limousine has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  M & M Limousine

  1300 Rand Rd Des Plaines, IL 60016-3437

  
• 

  M & M Limousine

  233 S Wacker Dr Chicago, IL 60606-7147

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked limo in April 2023, paid in full $446.00. 48 hours before our appt. they cancelled ********. Still waiting for a refund. There were no other limos available with short notice.

  

  Business Response

  Date: 06/05/2023

  ***, I am very sorry. The refund was issued on Sunday please allow a few days for it to post. We gave released the funds, the banks just need to transfer and post. We would like to give you a credit as well for $446.00. Please reach out to me if you need anything else. ************ - *************;

• Initial Complaint

  Date:05/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business falsely advertized the service they provide it's a limo company I had purchased it on May 10th in the amount of ****** the limo had mechanical issues which caused it to shut off it was scratched up I inform the company of the false hoods they represented the driver was very rude I also informed the company of this they said they would get back to me on 2 weeks and that time has passed

  

  Business Response

  Date: 05/24/2023

  We went out of our way to let this client pay in increments. We also addressed her concerns. When she called in she said " The client called complaining about how rude the driver was; the driver didn't greet them as soon as they entered the vehicle. The driver stayed on his phone the entire time, and the whole attitude of the driver was very rude, unethical, and unprofessional. The driver is also eavesdropping on the client's conversation. Also, the speaker is barely working, there's no cooler inside, and the window has too many scratches." We could not prove any of this but still offered her ****** back. 

• Initial Complaint

  Date:05/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We booked a 24 passenger Executive Bus in March 2023 for our daughters prom group on Saturday, May 6th. We reconfirmed the reservation twice after that March booking. The transportation that showed up on 5/6 and was completely differently from the vehicle we booked, or anything that M&M shows on their website. They sent an old school bus that had been partially painted over in white, not enough to cover it was a bus from a senior center. The interior was old and the seats filthy dirty. There was no stereo system as advertised. No heat or A/C. It was probably 30 years plus older than the 2019 or newer that was promised. The kids were understandably very disappointed, and their parents that paid for the transportation with ** are upset and want their money back. I called M&M that night and was told that they had outsourced our reservation to a 3rd party vendor, and that all their other similar vehicles were sent out to ********** for use at the ******** Derby. And that there was nothing we could do. They apologized and said someone should have called ** weeks ago to "offer a discount or alternative vehicle." We never received any such call or even an email. We would had made other arrangements had we known of the vehicle that M&M planned to send. They promised me that a supervisor would call me back that night, but never did. I called M&M on 5/8 and filed a second complaint, requesting a full refund of the $1,782 that was charged for this roundtrip service. I got an email on 5/9 from someone in their Executive Resolutions Team, to which I promptly responded with details of the issue. No response to this day - I called on 5/10 and finally got a return call on 5/12, promising a resolution that day. Since then no response - I emailed again on 5/15, and have left two unreturned messages since. I'm at a loss on how to get them to respond to resolve the issue and refund.

  

  Business Response

  Date: 05/22/2023

  We are going to refund you $800.00 you stilled used the service. You had the right to cancel and refuse service for a full refund full service was used. This company promised ** a similar vehicle and we are allowed to outsource per your policy see attached. But we understand, this did not meet your standers. We will be refunding you our profit and all fees. 

   

  10. We reserve the right to substitute one vehicle or more vehicles for a booked vehicle providing the Customer the same or greater seating space in total as well as the right to outsource any vehicles to partnering company(s).
  
  11. Malfunctioning or unavailable amenities will not warrant a discount. (TV/DVD, radio, PA system, WIFI, USB chargers, outlets)

   

   

   

   

  Customer Answer

  Date: 05/23/2023

   
  Complaint: 20082338
  
  I am rejecting this response because its unacceptable.  Thanks for the apology by the way, really great continued customer ********************** to go along with all the unreturned calls and e-mails.  Youre only offering a refund after I filed a complaint.  Also are you suggesting that I should have cancelled the night of service and strand 24 kids from going to their senior prom?  I disagree with your interpretation of your fine print - you should have given me notice of the change in vehicle well ahead of time.  You did not give any notice whatsoever - you just sent the vehicle.  I was given no choice or the opportunity to decline service.  
  

  Based on some quick research, that old school bus would have rented for a lot less than $1,782.   It appears each one way trip would have been about $200 ($400 total), and I feel thats what would be appropriate to pay.  And this does not account for my time and hassle dealing with this.  Ive disputed the charges on my credit card in the meantime and will continue that process until I hear back from you with an acceptable resolution.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 05/24/2023

  We were faced with a decision: either cancel and not send you anything, or make efforts to find you a suitable vehicle. Rest assured, we will refund you the full amount we did not pay the other company. I will personally investigate the matter and address any pending emails and calls. I sincerely apologize for the delay and any inconvenience caused. As compensation, you will be receiving a total refund of $800. It is our policy to avoid canceling on our customers; however, unforeseen circumstances such as vehicle breakdowns and driver illness can occur. We deeply regret the inconvenience caused by the unavailable vehicle. Yes, we should of called you but finding a vehicle was more important to **, we did not want to leave you without a ride. 

   

  
  
  

  
  

  Customer Answer

  Date: 05/24/2023

   
  Complaint: 20082338
  
  Not agreed.  The entire amount should be refunded but will accept deducting the cost of the dirty old school bus you sent as a replacement with zero notice or consideration.  Which based on some research would have been a cost of no more than $400 $500.  Why you did this, the costs with the other third party provider, everything you're outlining in your response - these are all M&M's business issues.  Not the customer's.  You sent the bus and having been trying to jam it down my throat ever since, hoped I would go away and not do anything.  You made more money sending our promised transportation to ******** for the derby.  Not because of sick drivers or broken equipment.  And you knew it well ahead of time otherwise wouldn't have had the bus there on time and acting like nothing was wrong.  Poor business practices and but totally unacceptable.  By the way, I speak for 24 other kids parents who know your company tried to pull this c*** and feel the same.    

  Like I said, we have disputed the charges with our credit card company and are getting a full credit from them, pending their investigation and resolution with you.  If you'd like to refund an appropriate amount you can take that up with them

  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:04/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/4 I reserved a 29 PAX limo bus to take 26 people (many being children) to the airport. The company was aware that there would be 26 PAX and that we would have luggage (this was discussed when the vehicle was booked). When the bus arrived, the driver told us that the luggage compartment was broken and that the luggage would have to be loaded into the limo instead. We loaded all of the luggage into the limo which took up the entire back seat. This caused 6 people to not have seats ad the rest of the party expremely crowded and uncomfortable. We had to sit on top of the luggage and on each others laps. At one point a luggage bag fell off of the pile and landed on top of one of the moms. After our trip I immediately called M&M and they acknowledged that the luggage compartment door was broken. They also acknowledged that they watch the video and witnessed that we indeed had to stack the luggage, sit on top of pile and on each others laps. I requested a refund as this was not only an inconvenience but more importantly a major safety concern/violation especially since children were involved. They offered me an $83 refund however I paid $279. I attached a picture showing some of the luggage pile though other luggage was down the isle of the bus on the other side. The picture also shows people sitting on each others laps and one person on top of luggage as there was no where else to sit.

  

  Business Response

  Date: 04/21/2023

  Thank you for taking the time to share your feedback with us. We sincerely apologize for the negative experience you had with our limo bus service. As you mentioned, safety is a top priority for us, and we are disappointed that the luggage compartment door was broken and caused inconvenience and discomfort for you and your party.
  

  Regarding your concerns about the safety of the situation, we understand your point of view. However, we would like to clarify that our driver was aware of the situation and did their best to ensure the safety of all passengers, including driving carefully and taking necessary precautions. If the driver had felt that the situation was unsafe, they would have immediately pulled over and addressed the issue.

  We also acknowledge that the situation was inconvenient and uncomfortable for you and your party.

  As a gesture of goodwill, we offered you a refund of $83 (30%) of $279, which we believed was a fair amount given the circumstances.

   P.S.  If safety was such a concern, why did they get on the vehicle? They had the right to refuse service for a full refund. They should of asked the bus driver to stop and pull over if luggage was falling. Yet, The full service was used. 

  Customer Answer

  Date: 04/25/2023

   
  Complaint: 19965516
  
  I am rejecting this response because: M&M is suggesting that I had other options and that if I wanted a full refund then I should have declined the ride.  At 6:00am in the morning with 26 people going to the airport to catch an international flight, there is no other quick options.  We would not have had time to find another ride therefore we did not have the option to not get on the limo.  

  What exactly did the driver do to ensure our safety?  As seen in the picture, we were sitting on each others laps and on the luggage itself?  this in itself is not safe.  

  I am requesting a full refund because the service paid for was not the service received.  If the driver was aware the the luggage compartment was broken, this of which you stated, then that vehicle should not have been sent in the first place.  As stated on your website, "M&M Limousine Services will assure you are in control, on time, and enjoying your journey.  We can accommodate your needs with reliable, efficient, and safe airport transportation services.".  This was not the case for our ride. The ride was not safe, reliable, nor enjoyable when we had to sit on each other laps and have a huge pile of luggage in the limo with us due to sending a limo which you were aware was broken.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 04/27/2023

  As good will we will refund the full amount. 

• Initial Complaint

  Date:04/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 03-27-23 I contacted M&M limousine service to book their shuttles for my wedding in November. After some concerning emails, I decided to cancel as I did not feel confident they would even be able to preform these services. According to their policy, I should have received a full refund. On March 27th I was charged 2 payments of $144.90 and 2 payments of $89.10 totaling $468. I have only received a refund of $89.10 and $31, therefore I am still owed $347.90. When I reached out (04/10) initially, they apologized and said they would refund me asap. At that time I had not gotten anything back and shortly after (04/11) I got the refund of $89.10 and $31. Once again, I reached out (04/14) that my full payment was not refunded and the send me a concerning email stating that they had let me know that their card had reached their limit (please see attachment). Since then I have not received any sort of payment from them and keep getting the "I will talk to my manager" run around. I have attached all screenshots and bank statements below.

  

  Business Response

  Date: 04/21/2023

  Sorry about the delay and confusion we will speak and retrain ****, You have been 100% refunded and we have mailed you the refund receipts. Please call me directly I am so sorry about this - I am the ************************* ************ 

  Customer Answer

  Date: 04/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday March 27th, I paid for a limo to pick myself and my friend up to drive us to **************. I reserved a limo, but got an Escalade. I did have to change my time due to flight delays so I let that one slide. The driver was taking us to ***** so I had to correct that but I was trying to stay positive.On Saturday, April 1st, our flight landed at 1:15am, my reservation was at 1am to pick us up but I had called from ******* to inform M&M dispatch that we would be a few minutes late because of storms. They said no problem, I updated your driver, have a safe flight. Upon landing and getting our baggage we went out to the pick up area and they werent there. I tried to give them the benefit of the doubt but when it hit 1:45am and they still werent there my friend and I began calling dispatch. No one ever picked up, despite them being 24 hours, and we both called for 45 minutes before finally having to call a Lyft so we could get home. We paid these people $341.50 for a limo which we didnt get, and for a sedan to drive us home and they completely abandoned us. I called Saturday morning only to find out the manager wasnt in until Monday. The person I spoke with stated she would put in a ticket for management. Good thing I called myself on Monday because Perfecto(the manager) hadnt received anything. Once I spoke with him, he told me that I was talking to the right person and hed send the refund request to billing and see if they could add it to their refund list for the next day.I called the next day and the woman I spoke to said it was still just a request and that shed put in a note to expedite it. Perfecto has not answered any of my calls since Monday and each day I get a different story. Today, on day 5, I was told my refund was in process and Id receive it in **** business days.They had no problem taking my money immediately, but now I am out the money I paid them AND the $98 to Lyft. Never again.My reservation number is ******

  

  Business Response

  Date: 04/06/2023

  We would like to extend our sincerest apologies for the inconvenience and frustration you experienced with ******** service. We understand that your experience was unacceptable and we are deeply sorry for failing to meet your expectations.
  We want to assure you that we take your feedback seriously and are taking steps to prevent similar incidents from happening in the future. As a gesture of our commitment to making things right, we have fully refunded the amount of $341.50 that you paid for the limo service. Additionally, we have issued a credit of $100 to your account that can be used for any future services with us. We acknowledge that the process of refunding your payment took longer than expected and we take full responsibility for this delay. We assure you that we will be taking steps to improve our processes and make sure that our customers do not face any such issues in the future. Once again, we apologize for the inconvenience caused and thank you for bringing this matter to our attention. We hope to have the opportunity to serve you again in the future and provide you with the high-quality service that you rightfully deserve.

  Customer Answer

  Date: 04/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will not use their service again, and will not recommend them but I accept their resolution. Thank you for helping me handle this.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  How does this company have an A rating and 1.9 stars out of 5? They provided a quote for a round trip event. I was very specific about my needs and they confirmed the details I mentioned via email and on the phone. After the email confirmation of the price I told my 20 girl ********************* we sold enough cookies to rent a limo. During the booking process and after ****** took my credit card information, she told me she made a mistake and the price would be over $1,000 when initially it was around $500. Now I have to tell 20 1st graders we in fact did not raise enough. I hope she doesnt charge my card. UNACCEPTABLE.

  

  Business Response

  Date: 12/20/2022

  Prices depend on supply and demand, as well as driver availability, vehicles they are downed etc. This is basic business economics. The more demand vs less supply price goes up. We are in the transportation business like the airlines. When you are looking up fights and you go back later to check and the price goes up because they have sold seats in the time you waited. Everyone of our emails says to book now because the price will go up. We did nothing wrong. 

  Customer Answer

  Date: 12/21/2022

   
  Complaint: 18580743
  
  I am rejecting this response because: ****** quoted me in my email, then again when I talked to her on the phone. She told me the price that was the same as the email quote, took my credit card information, and THEN said that the price had increased. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 12/22/2022

  We did not charge your card, unfortunately the system locked ***********;out because its faster at recognizing when all the vehicles on our lot are sold out. We have 30 people here that make reservations daily. We at that moment did not here any more cars on our lot we can provide service with. The cost now is because we act as a broker to get a a vehicle from one of our affiliates. We are sorry for the confusion. We can offer you a credit for $50 on file to use towards a future reservation. I don't have any vehicles on my lot to sell you at that price for that day, and the other company's will not take our rates because we are the cheapest around.    

  Customer Answer

  Date: 12/22/2022

   
  Complaint: 18580743
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For my wedding on November 12th, my wife had scheduled with M&M to pick us up from our church to our reception venue. This was scheduled several months ahead of time and we even received a confirmation text message that they would be arriving on time however, when it came time for us to leave, there was no party limo. We immediately called and were told that they were 30 minutes away which caused us to have to scramble and find transportation. It was embarrassing and infuriating. Not only that, my wife has been repeatedly calling to inquire about a refund only to get the runaround with excuses **************** needs to review" or "it's been sent to the accounting office". We even called on our honeymoon to ask what happened on the day of our wedding and when our refund would be processed. It's been almost a month and nothing has happened. There was no problem accepting money for our deposit and charging us for the service we arranged but the instant M&M didn't follow through and we wanted our money back, then it became an issue. We are tired of the excuses and the delay and we just our money refunded immediately.

  

  Business Response

  Date: 12/15/2022

  What is your reservation number? I will look in to it. You can also reach out to me direct ************. I'm sorry about the delay, but I can get this handled for you asap. 

• Initial Complaint

  Date:12/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a reservation with M&M limo for Dec. 3rd with a pick up time of 6:20pm. Paid in full. As the time approached I decided to call the number of the driver they text me and got no answer. Then I called the number on the site and recieved no helpful info. A dispatcher finally called back saying oh the driver was suppose to call you because they are running late. Finally the driver calls and says he is running late and will arrive for the pickup in 30 minutes. At this point it is already 7:00 an hour past the agreed on pickup time. I was forced to cancel because I purchased non refundable tickets with a show time of 8pm and they could not get us there on time like originally agreed upon. They are telling me over the phone I will be getting a full refund but no itemized receipt has been emailed to me. I asked about a refund for the tickets I purchased and they claim they do not reimburse for incidentals. And no other attempts have been made to make me whole

  

  Business Response

  Date: 12/08/2022

  We are sorry for our driver being late sometimes despite our best efforts, people don't get off the the reservation before you in time. Traffic patterns are not consistent, linear or predictable. We have issues you a full refund, I have sent you a receipt. We are also giving you a credit on file for $200.00 to use towards any reservation. 

  Customer Answer

  Date: 12/14/2022

   
  Complaint: 18538621
  
  I am rejecting this response because: It has been eight business days (12/3/2022 date or reservation- 12/14/2022) and I have yet to receive a full refund or even an itemized receipt stating a refund will be made. Although I would rather not deal with M&M limo I also have not recieved al email about the $200 credit. Which leads me to believe the statements made by M&M limo were for potential customers and not to make me whole again after a service I did not receive.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 12/19/2022

  She was refunded in full on 12/8/2022. All the money we charged her has been returned. She has a credit on file for $200 as well. The proof of the retuned funds are attached. We also have proof that we sent it to her attached. 

  Customer Answer

  Date: 12/19/2022

   
  Complaint: 18538621
  
  I am rejecting this response because: the full service was $909.00 . What was refunded on 12/8/2022 was only half. The remaining half was then refunded on 12/16/2022. It took 10 days to get a full refund for a service i never recieved and for someone to finally send me an itemized receipt. On the screenshot it says ( charge and credit) then credit was not until 12/16/2022. The customer ********************** is not the top notch service the strive to provide.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:11/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to drive to and from an event in *******. They were late picking us up, and told us we had okayed a later pickup time, which was not true. We had a scheduled pickup time of 2:30 am, which they confirmed many times over email and text. They were not there at pickup. I called to track them down, and I was told that they had me listed for a 3:30 am pickup, and that they had no one to send until then. My party waited on the curb for over an hour before I called again. They said that the limo was nearby, but hadn't called to let me know because they didn't have my phone number. Even after multiple texts sent to me. In all, they were 2 hours late driving us to and from the event. They "investigated" the event and offered me a partial refund, which I never recieved. I have a voicemail from the company stating that they approved the refund.

  

  Business Response

  Date: 11/23/2022

  Hello,

   

  Who left you the voicemail? If that is the case, please upload the voicemail on here and I will fully refund you. 

  Customer Answer

  Date: 11/23/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Attached is the sound file of the voicemail left by the representative of the company. The representative's name is *******. If the sound file does not work, I can email it directly to the company. 
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 12/05/2022

   
  Complaint: 18452215
  
  I am rejecting this response because:

  Hello, 

  
  

  This complaint states that is has been resolved on the BBB website, but it has not. After I accepted the company's resolution, they didn't respond any further or provide a refund. Is it possible to reopen the complaint? Or open a new one? 

  
  

  Thank you, 

  
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 12/07/2022

  As stated before please attached the said voicemail where someone in my company promised you a refund, and it i will honor it. Please upload or send me the voicemail *******************************************;