Complaints

This profile includes complaints for Advocate Health Care's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Advocate Health Care

  3075 Highland Pkwy Fl 6 Downers Grove, IL 60515-5563

• 

  Advocate Health Care

  836 W Wellington Ave Chicago, IL 60657-5147

• 

  Advocate Health Care

  4440 W 95th St Oak Lawn, IL 60453-2600

• 

  Advocate Health Care

  1357 W 103rd St Chicago, IL 60643-2392

• 

  Advocate Health Care

  3330 W 177th St 1a Hazel Crest, IL 60429-2185

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have the app for advocate that allows you to schedule appointments, for the last two weeks Ive been trying to make an appointment with an obgyn and everytime I pick an appointment from the new patient spot, I get a call the following day saying they dont accept new patients and theyll need to cancel my appointment and that they only have those in that slot to meet criteria for their office?? So they can lie to make it look good for them, but Im dealing with an actual medical issue and I cant be seen at all. This needs to be solved

  Business Response

  Date: 07/19/2023

  Hello,

  A leader from our scheduling team will give the patient a call.  

  Patient Billing Contact Center Manager

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called my primary care physician's office to schedule an appointment for a swollen ankle. I told the receptionist that I had swelling with minimal pain at my lateral right ankle inferior to my malleolus bone for about 7 weeks. They transferred me to a nurse who I repeated my symptoms to and again requested an appointment. The nurse then preceded to ask me questions. After asking questions about my ankle, she told me that they wouldn't schedule an appointment for me and that I need to go to the ** because it could be a blood clot, making it life threatening. I explained to her that I was certain I didn't have a blood clot because I know what they feel like and look like, and I hadn't had any since I started getting vein treatments 8+ years ago. I told her I would just like to see my doctor. She refused to schedule me and told me that I had to go to the **. They put on my chart that I agreed to this but it was only because they left me with no other choice. I headed to the ** and the triage nurse asked "what makes you think you have a blood clot?". I said "I don't think I do, a nurse from my doctors office thinks I do." Her response "where did you see her?". I said "I didn't, it was over the phone". She laughed out loud and said there isn't even a chance that a blood clot would be located in this area but they still wanted to do an ultrasound. I explained to ultrasound tech that the ** nurse doesn't even think I have a blood clot and questioned why I am even getting the ultrasound that would only look at my veins. A blank stare from the ultrasound tech was the response. I got released with orders to see my primary care physician. I called the next morning and again I was told my doctor won't see me because I need to go to the hospital to get the ultrasound done. I found another doctor to treat my tendonitis, and I am now responsible for over $1,500 in ** visit bills. I called advocate and left a message 3 days ago to file a complaint and I haven't heard from them.

  Business Response

  Date: 07/12/2023

  Hello,

  Thank you for the opportunity to review your concern ***********************  We are working directly with you to help resolve your complaint.  Our billing area and a nurse from the physician's office have both reached out to you.

  Illinois Patient Billing Contact Center Manager

  Customer Answer

  Date: 07/18/2023

   
  Complaint: 20290035
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being billed for $7,635.00 (account *********** for Emergency Room services. My medical insurance *********** Blue Shield of Florida) had rejected this claim because Illinois Masonic (ADVOCATE HEALTH) submitted this claim with the INCORRECT DIAGNOSIS CODE. BCBS has contacted Illinois Masonic (Advocate Health) multiple times to have this corrected & resubmit the claim but they have not corrected the issue. This bill can be paid 100% by BCBS if Advocate Health submits this claim with the correct DIAGNOSIS CODE. Please fix this stupid little billing issue.

  Business Response

  Date: 07/17/2023

  Hello,

  We are actively working with the patient to resolve his concerns,

  Illinois Patient Billing Contact Center

  Customer Answer

  Date: 07/25/2023

   
  Complaint: 20289041
  
  I am rejecting this response because:

   

  I am currently working with ***** (**************) from Advocate Health to resolve this issue. Currently ***** has informed me their vendor incorrectly sent me a bill for $7,635 even though the claim with my insurance company (** BS of *******) said the claim had been denied due to improper paperwork & diagnosis code. Currently Advocate & BCBS of Florida are attempting to resolve this billing issue.
  
  You ma contact ***** at Advocate to verify that this complaint is still active.
  
  Sincerely,
  
  *************************
  *****************************
  Chicao, ** 60657

  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/26/2023

  Hello,

  We are continuing to work with ************************ insurance carrier.  It has been escalated to our ** representative.  It was emailed to them on 7/13/23 and takes time for them to review.   We are not billing the patient at this time, we will only bill what is allowed by the insurance carrier.  ***** is closely monitoring this claim and will continue until there is a resolution.

  Illinois Patient Billing Contact Center Manager

• Initial Complaint

  Date:06/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Advocate Health Care CONTINUES to send me unsolicited marketing materials via the US *************** I have called, emailed and written several times requesting to OPT-OUT OF ALL COMMUNICATIONS. I am NOT, NOR HAVE I EVER BEEN A CLIENT OR PATIENT OF ADVOCATE.

  Business Response

  Date: 06/23/2023

  Hello,

  
  Thank you for the opportunity to review your concern.  We have removed you from all communications.

  Illinois Patient Billing Contact Center Manager

  Customer Answer

  Date: 06/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is tentatively satisfactory to me.

  However, if I should continue to receive any further communications, I reserve the right to file another complaint.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 4,2023 I was charged $150 copay for a scheduled Endoscopy and Colonoscopy at Christ Advocate Hospital in ********, **. After the procedure on the same day I contacted my insurance company (United Healthcare) they told me there is no copay as this is considered diagnostic and precautionary. Also on the same day I called Christ Advocate questioning the the copay, I was told they charge everyone this fee and if there is no copay required I would be reimbursed. I feel this is an unfair and predatory practice, I had already done prep for Colonoscopy procedure the day before, there is no way I could balk at paying the fee and walkout. The hospital knows what is covered by insurance before the procedure, what could they possibly gain by charging a senior citizen on a fixed income and then to later reimburse. Of course Im counting on them now to reconcile the bill and return my money.

  Business Response

  Date: 05/16/2023

  Hello

  Thank you for the opportunity to review this concern.  We were working directly with Mr. ********* and we have reached a resolution.

  Illinois Patient Billing Contact Center Manager

  Customer Answer

  Date: 05/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my son to the office for a preventative visit. While examining him the Dr ASKED whether we need med refills (no new meds prescribed) and then also within examination determined a medical issue that already existed had not been resolved. No new issues. I received a bill with 2 office visit charges, which is unacceptable. Theyre billing department cant provide any information because theyre not clinical yet was unwilling to provide a contact phone number for a billing and coding manager or a phone number to their administration department to further discuss. DOS 4/22/2023

  Business Response

  Date: 05/11/2023

  Hello

  We are working directly with the patient's mother towards a resolution.  Thank you for the opportunity to review this concern.

  Illinois Patient Billing Contact Center

  Customer Answer

  Date: 05/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the advising of a friend I used Walgreen's clinic for low income/unemployed situations, I made sure when I booked the visit it would be a flat rate of $89. When I went to my appointment at the clinic on **** N ********* with my boyfriend, I was also told by the nurse practitioner it is a flat $89, unless meds are needed. I was ruling out a kidney infection. I had my urine test, was told it was negative, and left paying the $89 on 4/6/22.Since then I have received bills from Advocate, and not knowing who that was, I called. I was told it was an error and there was no balance. This was twice in 2022 after the initial visit. On 4/10/23, I called on yet another bill, this time for almost double ($171). At 2:01pm I was assured it was resolved as a flat fee honored. I get a voicemail on 4/12/23 that my account has been "recoded" and I owe for lab tests. Over one year later. After multiple assurances on the day of service and for the following 12 months I owe nothing. On 5/3/23 I spoke with a rep, who transferred me to ******* in financial assistance to work out a payment plan. I said I owe you nothing. She transferred me back to billing. I spoke with ***** this time. Who said her team leader, ******, looked it over and their decision of sudden new lab fees will stand and there is nothing they can do. I said I will be taking this to IGA or BBB. Can you tell me the dates of when we have previously resolved this in 2022? The times she mentioned she saw I had been dealing with this in 2022 now suddenly were not part of her record, and her screen only shows I called 4/10, 4/12, and today - 5/3/23. ******* at BBB guided me here. Fraudulent charges during my unemployment that I verified would not happen before, during, and after my visit? 2 rounds of owing nothing, now lab fees from a "recoding process"? An escalating balance from $90, now $171, and warned it will be $237? Let me know what I need to do to win this lie and abuse. I am happy to call ******** for dates.

  Business Response

  Date: 05/08/2023

  Hello,

  We left a message for *********************  We will work directly with her for a resolution.

  Illinois Patient Billing Contact Center Manager

• Initial Complaint

  Date:04/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Advocate Health Care due to a hand injury I got at work. I paid the bill in full ($147.89) on 12/1/22 before this was a workers comp claim. When I spoke to the insurance company handling the claim I was told to send them the bill and legally Advocate had to refund me the amount I paid. I reached back out to Advocate on 12/30/22 and was told the refund would take 7-9 days.Ever since then it has been nothing but a nightmare trying to get my money back. I was then told they could not issue the refund until the balance of $84 was paid.1. Nobody will tell me what that $84 is for. 2. I don't know what that has to do with me because the entire bill that I got and paid was $147.89, 3. The insurance company paid whatever the $84 is/was on 1/10/23. The person handling the claim has tried herself to understand what Advocate is talking about with no luck. (Copy of payment is also attached). Advocate continues to deny the refund of $147.89 back to me.The original guarantor account number was **********, when I spoke to them on 1/30 they gave me this number- ********** I spent **************************************************************** the same thing and will not allow me to speak to anyone above customer service.

  Business Response

  Date: 04/13/2023

  Hello,

  We worked directly with the patient to resolve his concern.  Thank you for the opportunity to review.

  Illinois Patient Billing Contact Center Manager

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had surgery at the *********************** after getting a referral and approval from Advocate Dreyer (******, **). The date of the first date of service was 3/29/22 for a pre-surgical COVID test (Amount $394.35). The date of the second service was 4/1/22 for Anesthesia (amount $2,013.00) . After almost 10 months of almost monthly follow-up calls Advocate Dreyer paid all the claims except 213362G77340H and 2090624941Z0H. BCBSIL have sent these claims to Advocate Dreyer. The representative at BCBSIL told me these were professional services and were the responsibility of Advocate Dreyer. On 3-3-23, I spoke to ******* at Advocate Dreyer and she said they were not covered. I then called BCBSIL and spoke to *** and he said they were the responsibility of Advocate Dreyer and he would resubmit it to Advocate Dreyer, which he did. The *********************** is now threatening to turn these over to collections. In addition to this complaint I will be filing a complaint with the Illinois ********** of Health and the Illinois ********** of **********

  Business Response

  Date: 03/17/2023

  Hello,

  We are working directly with the patient towards resolution.  Thank you for the opportunity to review this concern.

  ** Patient Billing Contact Center Manager

• Initial Complaint

  Date:03/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 16 year old was in for a wellness exam on November 7. They decided to give her vaccines that are not covered by insurance. I asked them to bill them a different way and they wont. I then asked to have the no insurance discount since it isnt going through insurance and they wont. Shame on you for taking advantage of a teenager and not checking to make sure these were covered. We have free clinics in town why would anyone pay 700 dollars for 3 vaccines that could be free?!? Ripping people off is not something that anyone should feel good about. Three vaccines should never cost 700. Healthcare should not cost that much no matter what. You guys really dont care at all about people. Just how much money you can steal from them. These vaccines are not worth this much money! You know it didnt cost anywhere near this for them.

  Business Response

  Date: 03/17/2023

  Hello,

   

  We will reach out to the patient's parent to work towards a resolution.  Thank you for the opportunity to review this concern.

  ** Patient Billing Contact Center Manager

  Customer Answer

  Date: 04/05/2023

   
  Complaint: 19579063
  
  I am rejecting this response because:I would like to say that ****** has now put a block on me paying online. They obviously are mad about my complaint and wont let me make payments. They are going to stop me so they can send me to collections. What a terrible company. Multi billion dollar company and they try to hurt working families 
  

  
  

  
  Sincerely,
  
  *********************