Complaints

This profile includes complaints for Corelle Brands's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Corelle Brands

  3025 Highland Parkway Suite 700 Downers Grove, IL 60515

• 

  Corelle Brands

  12000 Molly Pitcher Hwy South Greencastle, PA 17225

• 

  Corelle Brands

  9525 W. Bryn Mawr Avenue, Suite 300 Rosemont, IL 60018

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased items from Corelle back in January and received broken items. Have emailed them multiple times with no response for a refund on the damaged items. Every time you call it says theyre in trainingfor 3 months?! Ridiculous for a company as large as this to not respond when items arrived broken, and follow up multiple times to only be ghosted. Crazy!! 

  Business Response

  Date: 04/21/2025

  Hello *****,
  
  Thank you for contacting us at Corelle Brands, we are happy to help you. We apologize for the delay with responding to your inquiry, your patience is appreciated.
  
  We are sorry to hear about your experience with your Corelle Brands order. We want you to know that nothing is more important to us than the safety and satisfaction of our customers..
  
  Under the circumstances, your request to be refunded has been submitted today for the amount of $3.30+0.25 Tax due to the promotion of 40% discount that was applied to your original sales order.
  
  Please kindly allow 3-5 business days to see the credit posting to your original payment method, as each financial institution may have different timeframes.
  
  Additionally, due to the inconvenience this has caused, we have also included 2- Provincial 1 Qt bowls to be shipped to your current shipping address as a gesture of goodwill as shown below:
  
  *************************************************************************************************************************************
  
  ********************************************************************************
  
  You will receive an email with tracking information once the order is ready to ship. Please allow 7-10 business days for delivery.
  
  As most of our replacement products have labels adhered to them, be sure to check your replacement thoroughly, remove any labels, and wash your item with warm, soapy water before use.
  
  Again, we appreciate your patience.
  
  Please feel free to reach out to us if you have any more questions or if we can offer you further support.
  
  Best Regards,
  Corelle Brands Customer Support
  ************
  Monday to Friday, 9:30 am 6:30 pm EST

• Initial Complaint

  Date:04/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 19, 2024, I filed a warranty request with Corelle Brands due to defective items. Since then, it has been incredibly frustrating and they have now stopped answering me. I have multiple defective lids. I would just like them replaced. They usually respond after about a month, and ask for the same information as the previous email. At one point, they sent me the incorrect product, which I am happy to send back. I just want my defective product to be replaced. They have not responded to my previous 2 emails in February 2025 and March 2025.

  Business Response

  Date: 04/08/2025

  Hello *******,
  
  Thank you for contacting us at Corelle Brands, we are happy to help you. We hope that you are doing well at this time. We regret to hear of your experience with your replacement order, we apologize for the delay with confirming your order. For record keeping purposes for yourself, as well as Corelle Brands, we communicate in writing. Because of this we appreciate you providing your email address.
  
  Under the circumstances, we are happy to send your requested replacement lids to the address provided on our email form as listed below:
  
  ***********************************************
  
  To make up for some of the inconvenience this has caused you, we have also included the Pyrex Simply Store 3-cup Rectangular Glass Storage: Hello Kittyproduct as shown below as a gesture of goodwill.
  
  *****************************************************************************************************************
  
  You will receive an email with tracking information once the order is ready to ship. Please allow 7-10 business days for delivery.
  
  As most of our replacement products have labels adhered to them, be sure to check your replacement thoroughly, remove any labels, and wash your item with warm, soapy water before use.
  
  Again, thank you for allowing us to assist you with reaching an appropriate resolution, and making this a more positive experience for you and Corelle Brands.
  
  We hope this helps. Please feel free to reach out to us if you have any more questions or if we can offer you further support.
  
  Best Regards,
  Corelle Brands Customer Support
  ************
  Monday to Friday, 9:30 am 6:30 pm EST
  
  
  

• Initial Complaint

  Date:03/28/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent Corelle a Pic of a broken plate that happened while cutting an apple. They responded with this message: "we do not recommend cutting any food on our dishes". That is the dumbest statement I have ever heard. So, when you serve guests dinner (meat, baked potato, asparagus, cake, etc) how are they suppose to eat it? What, go in kitchen and pre-cut everyone's food on a cutting board then scrape it onto the plate to serve? What good is their plates then. Most ridiculously, arrogant statement treating me like a stupid, gullible, moron. 

  Business Response

  Date: 04/14/2025

  On March 31, 2025, the following email was sent to the consumer. As of today, we have not received any response:

   

  Dear ***,
  
  My name is ********, and I am a member of the Consumer Response Team here at Corelle Brands. Your file was forwarded to me for further review. Thank you for contacting us concerning your experience with your product. We hope that you are doing well at this time.
  
  For record keeping purposes for yourself, as well as Corelle Brands, the **************************** communicates in writing. Because of this we appreciate you providing your email address. We apologize for the previous response to you, we have been able to provide coaching to the representative you previously were communicating with, and we apologize for any negative impression that was perceived in our response to you, as that is never our intention.
  
  I also wanted to make you aware how sorry we were to learn about the incident you had with your product. Please know that your comments have been forwarded to the appropriate departments for review. And, although we have not had the opportunity to examine your product to determine the manufacture, as well as to perform a quality assurance examination to determine the specific cause of breakage, we want to assure you that our brands are safe for use consistent with its Safety and Usage instructions.
  
  Not only do we stand behind the integrity of our products, Corelle Brands also takes the safety of our consumers very seriously. So that we can complete your report and forward this information to our **************************** we would appreciate if you would take a few moments to answer the questions listed concerning your experience:
   
  How are you doing since your experience?
  Regarding the product:
  Do you know when and where the product was purchased?
  Regarding the Event:
  In your email conversation you reported cutting an apple on the plate and the plate incurred breakage. Is this correct? If not, please clarify.
  Are you still in possession of the pieces of your broken dish?
  Once I have received your response to these questions, we would like to provide you with two replacement Splendor Square Dinnerware plates to make up for some of the inconvenience you have experienced.  As an additional gesture of goodwill, we will also be including a Corelle 22-oz Splendor Cereal Bowl.
  
  Thank you for the time and attention you have given to this matter.
  
  I look forward to hearing from you and trying to resolve this situation.
  
  Sincerely,
  
  ********
  *********************************************************************
  ************** M-F 10am-4pm EST
  Corelle Brands
  Consumer Response Team
  *****************************************
  ***********, ** 17225

• Initial Complaint

  Date:03/27/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a set of hello ***** dishes for my daughters 8th birthday. The dishes have been stuck in the same location for 10 days. I emailed them. There was no reply. I got on chat. No one ever answers. I just want to make sure they are not scamming me at this point. I bought these dishes on 40% off, my first purchase from this company and it has been a terrible experience. I really hope people start checking here. I will also leave a review.

• Initial Complaint

  Date:01/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased four 6-cup Pyrex glass food storage containers and two 4-cup glass food storage containers on Dec 1. When I received them on Dec 13, the four 6-cup glass containers had ***** marks on the bottom of all of them that did not come off with soap and water. They appear to either be used or were placed on a dirty surface when manufactured. I sent in a request the same day for a warranty claim to replace the dirty ones. I received an email back asking for pictures, which I sent. On Dec 27, I received another email asking for the model number on the bottom of the dish, which I sent on Jan 1. I followed up with another email on Jan 11 asking about the status of the warranty request but I haven't heard back. It's been two months since I ordered these glasses and about a month and a half since I received the defective products. Could you either refund me for the defective products or send new ones? Thank you.

  Business Response

  Date: 03/25/2025

  I have looked through my files and I do see where I missed responding to the BBB although the file itself was taken care of.

   

  I have attached the response to the specific case if you would please update the information.

   

  If you have any questions, or if I am still missing any, please let me know.

   

  Best Regards,

   

  ****** ******

   

  ****** ******

  Associate Manager, Consumer Care

  Corelle Brands

   

  Direct Dial | ***************************************************************************************************************************************************************************************

   

  

• Initial Complaint

  Date:01/24/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a food storage set almost 2 weeks ago and have yet to receive any shipment information. I have contacted the business directly to see what the hold up is but never received a response. I either want my order shipped **** or a full refund.

  Business Response

  Date: 02/10/2025

  Good Morning,

  On January 27, 2025 at 3:33 PM the Corelle Brands ******************** sent the following email to the consumer:
  
  Hello *******,
  
  Thank you for contacting us at Corelle Brands. Your concerns are appreciated, and we are happy to assist you.
  
  We regret to hear of your experience with the status of your online order, and for the delayed response provided to you.
  
  We want you to know that nothing is more important to us than the safety and satisfaction of our customers.
  
  Due to the positive response to our recent Holiday Promotions, our response times have resulted in a slight delay with our emails, shipping, and/or delivery times.
  
  After further review of our records, we have identified your online order submitted on January15th, 2025- order# W0200737.
  
  Per our records your product has been shipped today. You will receive an updated email with the status of your order once your shipment gets closer to being delivered, however *** has provided a tracking#, which is listed below.
  
  This tracking # will show more information as the shipment process continues through the *************** channels.
  
  Your shipment
  1Z1747530439392148
  
  If you would like to track the progress of your order, please use the following link below to do so:
  
  *****************************************************
  
  Again, thank you for allowing us to assist you and for the time and attention you have given to this matter.
  
  Please do not hesitate to contact us again if you have any questions or concerns.
  
  Best Regards,
  
  Corelle Brands Customer Support
  ************
  Monday to Friday, 9:30 am 6:30 pm EST

  Additionally, it looks like the product was delivered on January 31, 11:39am by ***.

  We hope this information is helpful. Please advise if we can be of further assistance. 

  Regards,

  Corelle Brands ************* Department

• Initial Complaint

  Date:12/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 28 2024 I ordered 16 items from Corelle totaling $166.32. They were delivered to the wrong address and I was told that I would get a reshipment after I file a report with **** I was contacted by *** last week and was told that my package was lost and that Corelle will contact me. Corelle has not contacted me since and after I called them today they had emailed me that they are not going to refund me or reship my products even though they know that they were delivered to the wrong address. I have waited a month long and talked to numerous people over this and I want a full refund or a reshipment of all my products.

  Business Response

  Date: 01/10/2025

  Hello Nipa,
  
  Thanks for reaching out. My name is ***** and I am a senior representative with Corelle Brands. I'm sorry to hear about the experience you've had with your order.
  
  While *** claims to have investigated and delivered the package, I'd be happy to offer a replacement order at no cost, or a full refund on the order as a one-time goodwill gesture. Please let me know how you would prefer to proceed.
  
  Jacob-
  Corelle Brands Customer Care
  **************
  ************************************************************
  Monday Friday, 9:30am-6:30pm EST

  Customer Answer

  Date: 01/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  I would like a reshipment
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:12/23/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm hosting a Christmas dinner this year and wanted a full set of matching dishes. On Black Friday, Corelle had an amazing 50% off sale so I decided to go all out and order enough dishes and serveware, from the country cottage collection, to serve 8 people. I spent over $160 for $300+ worth of dishes. In that order was 2 of the country cottage 12 piece sets. It shipped out surprisingly quickly and arrived on December 5th. Unfortunately I only received 1 of the 12 piece sets. On December 6th I reached out to Corelle through their chat service. The person very simply informed me that it was out of stock but would be available the next week but would be on backorder. How does that make sense? It appeared that they knowingly sent my order without one of the ********************************************************* They also ASSURED me that I would receive the item by Christmas and tracking info would be sent when it shipped. On December 18 I still hadn't received anything so I reached out through chat service again and this time was told they would go ahead and process a replacement order and that they had no information as to when it would ship. It's now December 23 and it still hasn't shipped. I have to figure something else out tonight for my Christmas dinner dishes because clearly I won't receive it by Christmas. Through all of this the item has been showing in stock on their website. You can go and order it right now and it doesn't say that it's on backorder. I do still really want the dishes but if it doesn't ship by December 31st, I may end up disputing that portion of the charge on my credit card.

  Business Response

  Date: 01/10/2025

  Hello *****,
  
  Thanks for ordering with us. My name is ***** and i am a senior representative with Corelle Brands. I'm sorry to hear about your experience you've had with your order.
  
  We've had a large influx of shipments due to the holiday season which has delayed your replacement order. I apologize for the inconvenience this has caused, but can confirm the replacement will be shipped in the next 1-2 business days. Tracking will be sent via email once the order ships.
  
  As an additional way to make this right, I have refunded the cost of the missing set back onto your payment method. You should see this reflect within 3-5 business days.
  
  I hope this helps. If you have any more questions, please feel free to reply.
  
  Jacob-
  Corelle Brands Customer Care
  **************
  ************************************************************
  Monday Friday, 9:30am-6:30pm EST

  Customer Answer

  Date: 01/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a warranty claim for a 5L Dutch oven I bought on their website. They emailed me back for more information on Oct 8, 2024. I replied on Oct 9, 2024 and provided information they requested. Since then, I have also sent some follow-up emails for updates. But they just never responded. The 5L Dutch oven is still within their warranty period, and they never provided a solution or just reply my emails.

  Business Response

  Date: 11/07/2024

  Good afternoon, 

  We have reached out to you regarding your Visions product with additional questions to address your request for a refund.  Please check your email for our message dated 11/1/24.  Once we receive your response, we will be happy to provide additional options to resolve your concerns.

  Sincerely, 

  ***** *******

  Director, Customer Care

  ********************, LLC

• Initial Complaint

  Date:10/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On sept 30, I sent an email requesting a warranty replacement on a broken lid. I was told that I would be provided a courtesy replacement lid but I have not heard back from anyone regarding this.

  Business Response

  Date: 10/14/2024

  Dear Donna,
  
  Thank you for your follow-up email. We apologize for the delay in responding and
  any inconvenience that it may have caused.
  
  We have all the necessary information, and your replacement order will be
  processed shortly. You will receive an email with the shipping information once
  the order is ready to ship.
  
  As most of our replacement products have labels adhered to them, be sure to
  check your replacement thoroughly, remove any labels, and wash your item with
  warm, soapy water before use.
  
  If you have difficulties removing the label, we recommend
  using cooking oil to help with its removal. Just spread some cooking oil over
  the label area and let sit for at least an hour. The oil will loosen the label.
  Once removed, wash with hot soapy water.
   
  Again, we appreciate your patience and continued support of Corelle Brands.
  
  Sincerely,
  
  Corelle Brands Consumer Care Center